Australia’s Most Trusted Energy Providers

Picking an energy provider is a bit like trying to pick a winner in the Melbourne Cup – you could go with the horse you’ve heard of, the jockey with the brightest coloured jersey, or you could back the favourite. Or, if you’re looking for the best value, you might want to try an outsider!

At Canstar Blue, we try to give you as much helpful information as possible to help you find an energy provider that doesn’t fall at the first hurdle. We publish customer satisfaction ratings for electricitygas and solar providers across the states, in addition to our price comparison tool which includes our unique value score feature that ranks energy plans based on which offer the best overall value, rather than just the cheapest prices. But we also want to know which electricity provider is generally the most trusted in Australia, so we asked the people who know best – thousands of bill-paying Aussie consumers.

How did the research work?

We asked more than 6,500 bill-paying Australians to rate their level of trust with their current electricity provider on a scale of 0 to 10. The majority of this consumer research was conducted in 2021 but concluded in early January 2022. The provider with the highest average rating has been deemed the most trusted. We also asked survey respondents to rate their level of trust with energy providers in general.

What do we mean by ‘trust’?

woman-energy-bill

We asked survey respondents to rate their level of trust in their current electricity provider, so there is a fair amount of subjectivity involved here. While individuals will have different interpretations of what trust means, in the context of energy, we take it to mean:

  • Trust that your energy provider won’t rip you off with high prices
  • Trust that your energy provider won’t put through sneaky price hikes
  • Trust that your energy provider doesn’t make its plans unnecessarily complicated
  • Trust that your energy provider will deliver good customer service when you need it
  • Trust that your energy provider takes its environmental responsibilities seriously
  • Trust that your energy provider will generally do the right thing by its customers

The research found that energy customers are typically more trusting of their own provider than of the energy industry more broadly, which perhaps doesn’t come as a surprise given these people have made a conscious decision to choose their provider in the first place. However, when it comes to the level of trust in our electricity providers, we found a significant difference.

What are the most trusted energy providers?

Most Trusted Energy Providers logo 2022

Our survey of more than 6,500 customers found the most trusted electricity providers to be as follows:

  1. Powershop & Red Energy (tied winners)
  2. GloBird Energy
  3. Tango Energy
  4. Dodo
  5. Origin Energy

Jared Mullane, Canstar Blue’s Energy Editor, said this year was a draw between Powershop and Red Energy when it came to trust, and interestingly customers of both providers were found to be among the least trusting of the energy industry as a whole.

“Most customers will not see or hear from their electricity provider after signing up, other than when the bill arrives, and for many of us, that’s perfectly fine,” Mr Mullane said. “But other consumers want more from their electricity provider and are willing to engage with it on a regular basis.

“Powershop is a consistent performer in our annual electricity provider satisfaction ratings, particularly in Victoria where it has won three years in a row. One of the major drawcards of signing up to Powershop is its 100 per cent carbon neutral offering, where it offsets the emissions from its customers’ electricity usage at no extra cost. It also sells natural gas to households in Victoria and New South Wales.

“Red Energy on the other hand has retained the title of best-rated electricity provider in New South Wales for eight years running. It also scores very highly as a natural gas supplier in the states it serves. Sometimes it’s just a case of offering the cheapest prices, but Red Energy may have won customers over with its exclusive offers, some of which give away a generous amount of Qantas points and other value-add incentives.

“Both companies also maintain a good social media presence, constantly in communication with followers, which is great for building trust for many consumers. They can see the retailer interacting with – and assisting – customers when they need it, which gives them confidence in their own mind that they’ll receive the same support if and when they need it, too.

“Powershop and Red Energy have a range of plans that suit a variety of households, despite there usually being cheaper options available. Again, price isn’t everything and both providers’ relationship with their customers is clearly proving this to be true. While there are numerous established brands out there generally doing the right thing, these guys are taking it a step further by building a loyal and trusting customer base.”

Learn more about the joint award winners by reviewing our pages on Powershop and Red Energy.

Most Trusted Electricity Provider Prices

Here are the cheapest market offers from each of the most trusted energy providers on our database for NSW. This table may include products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the cheapest market offers from each of the most trusted energy providers on our database for Victoria. This table may include products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the cheapest market offers from each of the most trusted energy providers on our database for QLD. This table may include products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the cheapest market offers from each of the most trusted energy providers on our database for SA. This table may include products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Frequently Asked Questions

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have an electricity account, and pay the bills – in this case, 6,672 people.

Brands must have received at least 30 responses to be included. Not all brands available in the market have been compared in this survey.

Here are the most trusted energy providers from Canstar Blue’s previous ratings:

2021

  1. Red Energy
  2. Powershop
  3. 1st Energy
  4. Alinta Energy
  5. GloBird Energy

2020

  1. Powershop
  2. Dodo
  3. Red Energy
  4. Alinta Energy
  5. Tango Energy