Australia’s Most Trusted Energy Providers

Picking an energy provider is a bit like trying to pick a winner in the Melbourne Cup – you could go with the horse you’ve heard of, the jockey with the brightest coloured jersey, or you could back the favourite. Or, if you’re looking for the best value, you might want to try an outsider!

At Canstar Blue, we try to give you as much helpful information as possible to help you find an energy provider that doesn’t fall at the first hurdle. We publish customer satisfaction ratings for electricity, gas and solar providers across the states, in addition to our price comparison tool which includes our unique value score feature that ranks energy plans based on which offer the best overall value, rather than just the cheapest prices. But we also want to know which energy provider is generally the most trusted in Australia, so we asked the people who know best – thousands of bill-paying Aussie consumers.

How did the research work?

We asked more than 7,000 bill-paying Australians to rate their level of trust with their current energy provider on a scale of 0 to 10. The provider with the highest average rating has been deemed the most trusted. We also asked survey respondents to rate their level of trust with energy providers in general.

What do we mean by ‘trust’?

woman-energy-bill

We asked survey respondents to rate their level of trust in their current energy provider, so there is a fair amount of subjectivity involved here. While individuals will have different interpretations of what trust means, in the context of energy, we take it to mean:

  • Trust that your energy provider won’t rip you off with high prices
  • Trust that your energy provider won’t put through sneaky price hikes
  • Trust that your energy provider doesn’t make its plans unnecessarily complicated
  • Trust that your energy provider will deliver good customer service when you need it
  • Trust that your energy provider takes its environmental responsibilities seriously
  • Trust that your energy provider will generally do the right thing by its customers

The research found that energy customers are typically more trusting of their own provider than of the energy industry more broadly, which perhaps doesn’t come as a surprise given these people have made a conscious decision to choose their provider in the first place. However, when it comes to the level of trust in our energy providers, we found a significant difference.

What are the most trusted energy providers?

Our survey of more than 7,000 customers found the most trusted energy providers to be as follows:

  • Red Energy
  • Powershop
  • 1st Energy
  • Alinta Energy
  • GloBird Energy

“Red Energy proved to edge the competition this year when it comes to trust, and interestingly its customers were found to be among the least trusting of the energy industry as a whole,” said Canstar Blue Energy Editor, Jared Mullane. “These results are a testament to Red Energy’s commitment to its customers, plus the fact that many may prefer to deal with a 100 per cent Aussie-owned retailer in the first place.

“Most customers will not see or hear from their energy provider after signing up, other than when the bill arrives, and for many of us, that’s perfectly fine. But other consumers want more from their energy provider and are willing to engage with it on a regular basis. Red Energy is one of Australia’s best-rated electricity providers, consistently punching well above its weight in New South Wales, Victoria and South East Queensland. It also scores very highly as a natural gas supplier in the states it serves. Sometimes it’s just a case of offering the cheapest prices, but Red Energy may have won customers over with its exclusive offers, some of which give away a generous amount of Qantas points and other value-add incentives.

“It’s also a company with a good social media presence, constantly in communication with its followers, which is great for building trust for many consumers. They can see the retailer interacting with – and assisting – customers when they need it, which gives them confidence in their own mind that they’ll receive the same support if and when they need it, too.

“Red Energy has a range of plans that suit a variety of households, despite there usually being cheaper options available. Again, price isn’t everything and Red Energy’s relationship with its customers is clearly proving this to be true. While there are numerous established brands out there generally doing the right thing, Red Energy is taking it a step further by building a loyal and trusting customer base.”

Learn more about Red Energy and how it works here.

Most Trusted Energy Provider Prices

Here are the cheapest market offers from each of the most trusted energy providers on our database for NSW. This table may include products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the cheapest market offers from each of the most trusted energy providers on our database for Victoria. This table may include products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the cheapest market offers from each of the most trusted energy providers on our database for QLD. This table may include products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the cheapest market offers from each of the most trusted energy providers on our database for SA. This table may include products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Frequently Asked Questions

Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have an electricity account, and pay the bills – in this case, 7,193 people.

Brands must have received at least 30 responses to be included. Not all brands available in the market have been compared in this survey.

Here are the most trusted energy providers from Canstar Blue’s previous ratings:

2020

  • Powershop
  • Dodo
  • Red Energy
  • Alinta Energy
  • Tango Energy