Electricity Rebates & Concessions

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With power prices soaring, it’s important to know what rebates or concessions you may be entitled to, to help keep costs under control.

Energy rebates are offered in every Australian state and territory, and while thousands are eligible for these concessions, only a fraction of people seem to realise. If you’re struggling with the price of power, then consider whether you could be receiving a government discount on energy. Canstar Blue lists the rebates and concessions available in the following states:

NSW Electricity Rebates

New South Wales has five energy rebates for residential customers:

  • Low Income Household Rebate
  • Family energy rebate
  • NSW Gas rebate
  • Life Support rebate
  • Medical Energy Rebate

Eligible customers living in an on-supplied premise such as a residential community, retirement village or strata scheme receive an additional 10% on top of the rebates listed below.

NSW Pensioner and Low-income Household Rebate

This is a concession for pensioners, seniors, veterans and households struggling to keep on top of their electricity bill. It involves an annual payment of $285 to eligible NSW residents.

Concession name Low Income Household Rebate
Rebate amount $285
Energy type Electricity
Eligibility requirements
  • Be an electricity retailer customer or resident of an on-supplied scheme
  • Hold a Pensioner Concession Card, Department of Veterans Affairs Card or Health Care Card.

For more information on the Low Income Household Rebate, visit the NSW rebate website.

NSW Family Electricity Rebate

Low income families on family Tax benefit A or B may be eligible for an annual electricity rebate of $150. If you also receive the Low Income Household rebate (above), the Family Energy rebate is capped at $20.

Concession name Family Energy Rebate
Rebate amount $180
Energy type Electricity
Eligibility requirements
  • Be an electricity retail customer or an on-supplied electricity account holder
  • Receive Family Tax Benefit A or B.

For more information on the Family Energy Rebate, visit the NSW rebate website.

NSW Medical Electricity Rebate

The medical rebate assists customers if they, or someone living them, is unable to self-regulate their body temperature. This is often associated with diseases like Parkinson’s and Multiple Sclerosis, however an independent diagnosis is required to confirm the person is unable to control their body temperature before receiving the rebate.

Concession name Medical Energy Rebate
Rebate amount $285
Energy type Electricity
Eligibility requirements
  • Hold a Pensioner Concession Card, Department of Veterans Affairs Card or Health Care Card
  • Have been diagnosed with a condition that makes it difficult to self-regulate body temperature.

For more information Medical Energy Rebate, visit the NSW rebate website.

NSW Life Support Rebate

If an electricity customer or someone living with them requires life support, they may be eligible to have the energy costs of their life support equipment rebated. To receive this rebate, the life support machine must be from the government’s approved list. The value of the rebate will vary with different equipment.

Concession name Life Support Rebate
Rebate amount Depends on the support machine
Energy type Electricity
Eligibility requirements
  • Require life support equipment from the NSW government’s approved list of equipment.
  • Have a doctor sign off that you need the equipment for your place of residence.

For more information on the Life Support Rebate, visit the NSW rebate website.

NSW Gas Rebate

This rebate is essentially the gas equivalent of the low-income household electricity rebate. It provides pensioners, veterans and low-income natural gas and LPG customers with an annual rebate. Mains Natural gas customers receive $110 per year, while those receiving LPG can claim $121.

Concession name NSW Gas Rebate
Rebate amount $110 (natural gas); $121 (LPG)
Energy type Natural Gas
Eligibility requirements
  • Be a natural gas retail customer or resident of on-supplied scheme, or, purchase LPG for domestic cooking, heating or hot water
  • Hold a PCC, DVA or HCC

For more information on the NSW gas rebate, visit the NSW rebate website.

QLD Electricity Rebates

The Queensland government provides four electricity and gas rebates to residential customers:

  • Electricity and Natural Gas Rebate
  • Electricity Only Rebate
  • Emergency Life Support
  • Medical Rebate

QLD Pensioner Electricity and Gas Rebate

The Queensland government gives a yearly payment to seniors, pensioners and veterans. It includes a large rebate on both electricity and gas for any electricity customer holding a Pensioner Concession Card, Queensland Seniors Card, Department of Veterans Affairs Card.

Concession name Electricity and Natural Gas Rebate
Rebate amount $299.95 (electricity); $61.47 (gas)
Energy type Electricity & Natural Gas
Eligibility requirements
  • Be an electricity retailer customer or resident of on-supplied scheme
  • Hold a Pensioner Concession Card, Queensland Seniors Card, Department of Veterans Affairs Card.

For more information on the Qld pensioner’s rebate, visit the Qld rebate website.

QLD Low-income Electricity Rebate

This rebate is available to low-income earners and anyone holding asylum-seeker status. It is very similar to the concession discussed above, though this applies only to electricity.

Concession name Electricity Rebate
Rebate amount $299.95
Energy type Electricity
Eligibility requirements
  • Be an electricity retailer customer or resident of on-supplied scheme
  • Hold a Health Care Card or ImmiCard

For more information on the Qld pensioner’s rebate, visit the Qld rebate website.

Electricity Life Support Concession

The Queensland government provides a rebate to customers suffering a serious illness which forces them to rely on a home-based oxygen concentrator or kidney dialysis machine. If you receive this concession, you will also receive special care in the event of power outages.

Concession name Electricity Life Support Concession
Rebate amount $694.18 per year, or $57.85 per month for each oxygen concentrator; or

$464.88 per year, or $38.74 per month for each kidney dialysis machine.

Energy type Electricity & Natural Gas
Eligibility requirements
  • Have at least one resident on the property requiring life support
  • Received an oxygen concentrator or kidney dialysis machine free through a Queensland hospital or subsidy scheme.

For more information on the Life Support Concession, visit the Qld rebate website.

Medical Cooling and Heating Rebate

Customers suffering with a condition making it difficult to self-regulate body temperature in extreme hot or cold may be eligible for an annual rebate on their electricity bill. You must hold a current Pensioner Concession Card or Health Care Card to receive this rebate and you must be diagnosed with qualifying medical condition.

Concession name Medical Cooling and Heating Electricity Concession Scheme
Rebate amount $340.86
Energy type Electricity
Eligibility requirements
  • Have a qualifying medical condition that makes it difficult to regulate body temperature.
  • Pensioner Concession Card or Health Care Card

For more information on the Life Support Concession, visit the Qld rebate website.

Victoria Electricity Rebates

Victoria has a number of electricity and gas rebates that not enough customers take advantage of. Rather than paying a fixed amount each year, Victorian rebates pay a percentage of your annual bill. This could possibly help you save hundreds of dollars on power each year.  If your electricity use is over $2,725 however, you may need to apply for the Excess Electricity Concession to continue receiving a government discount. Vic rebates are the following:

  • Annual Electricity Concession
  • Controlled Load Electricity Concession
  • Non-Mains Energy Concession
  • Service to Property Charge Concession
  • Medical Cooling Concession
  • Life Support Concession
  • Winter Gas concession

Vic Pensioners and Low-income Earner Electricity Rebate

This rebate is for Victorian pensioners, seniors, veterans and low-income earners. It provides concession card holders with an annual rebate on electricity, equivalent to 17.5% of your bill.

Concession name Annual Electricity Concession
Rebate amount 17.5% of your total bill after discounts and credits
Energy type Electricity
Eligibility requirements Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.

For more information on the pensioner and low-income concession, visit the Vic rebate website.

Vic Controlled Load Concession

Pensioners, seniors, veterans and low-income earners with a controlled load connecting their electric hot water or slab heating may be entitled to 13% off the controlled load fees. This is in addition to other rebates or concession customers might receive.

Concession name Controlled Load Electricity Concession
Rebate amount 13% of controlled load charges after discounts and credits
Energy type Electricity
Eligibility requirements
  • Have a smart meter and controlled load connection.
  • Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.

For more information on the controlled load electricity concession, visit the Vic rebate website.

Vic Non-Mains Energy Concession

If you don’t rely on grid electricity or mains natural gas, you may be entitled to the non-mains energy concession to help cover your annual costs. Non-mains sources of energy include LPG, firewood, heating oil, generator fuel and electricity accessed through an embedded network. The rebate value depends on how much has been spent on energy that year.

Concession name Non-Mains Energy Concession
Rebate amount $48 for spending from $100 to $274.99

$144 for spending from $275 to $825.99

$241 for spending from $826 to $1,374.99

$343 for spending from $1,375 to $1,961.99

$439 for spending from $1,962 to $2,509.99

$534 for spending $2,510 and above.

Energy type LPG, firewood, heating oil, generator fuel and embedded energy.
Eligibility requirements
  • Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.
  • Rely on non-mains energy

For more information on the controlled load electricity concession, visit the Vic rebate website.

Vic Electricity Supply Charge Concession

Concession card holders may be entitled to the supply charge concession, in addition to other concessions they may be eligible for. Under the supply charge concession, if your supply charges exceed your electricity usage charges, the supply charge is reduced to the cost of the electricity used.

Concession name Service to Property Charge Concession
Rebate amount Supply charges exceeding usage charges are reduced to the cost of electricity used.
Energy type Electricity
Eligibility requirements

Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.

For more information on the controlled load electricity concession, visit the Vic rebate website.

Vic Medical Concession

Electricity account holders suffering from an approved list of conditions can apply to receive a 17.5% electricity concession on top of the annual electricity concession (Total of 35%).

Concession name Medical Cooling Concession
Rebate amount 17.5% of controlled load charges after discounts and credits
Energy type Electricity
Eligibility requirements
  • Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.
  • Suffer a condition from a list of pre-approved conditions that make it difficult to self-regulate body temperature.

For more information on the controlled load electricity concession, visit the Vic rebate website.

Vic Life Support Concession

Concession card holders who require an eligible life support system at home could be entitled to the Victorian Government’s life support concession. This rebate only applies to oxygen concentrators, haemodialysis machines and intermittent peritoneal dialysis machines.

Concession name Life Support Concession
Rebate amount 1,880 kWh worth of electricity per year
Energy type Electricity
Eligibility requirements
  • Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.
  • Require an eligible life support system

For more information on the controlled load electricity concession, visit the Vic rebate website.

Vic Winter Gas concession

This rebate helps pensioners and low-income families deal with the dreaded winter heating bill. Concession card holders that use mains natural gas can receive a concession of 17.5% off their gas bill, so long as it’s under $1,518 for the winter period.

Concession name Winter Gas Concession
Rebate amount 17.5% of your total bill after discounts and credits
Energy type Gas
Eligibility requirements Hold a Pensioner Concession Card or Health Care Card or Department of Veterans’ Affairs Gold Card.

For more information on the controlled load electricity concession, visit the Vic rebate website.

Excess Electricity and Gas Concession

Concession card holders with particularly high electricity or gas bills won’t be eligible for the standard pensioner concessions and will need to apply for the excess electricity or excess gas concessions. Just like the standard concessions, this is a 17.5% rebate. The only point of difference is that you’ll be required to make a declaration that you’re not using electricity and gas for commercial purposes

South Australia Electricity Rebates

South Australia doesn’t have as many rebates as most other states, nor are they as generous, but it’s still worth investigating for households struggling to pay their bills. There are two energy concessions and one general cost of living concession:

  • Energy Bill Concession
  • Medical Heating and Cooling Concession
  • Cost of Living Concession

SA pensioner and low-income Earner Energy Pension

The South Australian government has a catch-all rebate for pensioners, seniors, veterans and low-income earners. It is a $217.90 rebate to cover both electricity and gas (ie: If you have both electricity and gas, the rebate remains at $217.90).

Concession name Energy Bill Concession
Rebate amount $217.90 to cover both electricity and gas
Energy type Electricity, natural gas & LPG
Eligibility requirements Hold a Pensioners Card, Seniors Card, Health Care card, DVA Gold Card or receive certain Centrelink benefits.

For more information on the energy bill concession, visit the SA rebate website.

SA Medical Concession

If a bill payer or someone living at the property suffers a condition that makes them unable to regulate their body temperature, the South Australian government offers a rebate to help with the cost of cooling and/or heating.

Concession name Medical Heating and Cooling Concession
Rebate amount $217.90 to cover both electricity and gas
Energy type Electricity, natural gas & LPG
Eligibility requirements Must be diagnosed with a condition that makes it difficult to regulate body temperature. This must be signed off by a qualified medical practitioner.

For more information on the medical concession, visit the SA rebate website.

Cost of Living Concession

The cost of living concession is a general concession to ease the cost of basic utilities like water, gas, medical bills and electricity. You can apply for this concession even if you’re receiving the Energy Bill Concession.

Concession name Cost of Living Concession
Rebate amount Homeowners – $202.70

Homeowner retirees with seniors health card – $101.40

Tenants – $101.40

Energy type Electricity, gas and other utilities
Eligibility requirements Hold a pension card, DVA card, health care card, seniors card, receive a selected Centrelink payment, or can show low income provisions are met.

For more information on the medical concession, visit the SA rebate website.

How can I reduce my power bill?

Even if you’re eligible for a rebate, there’s a lot more every Aussie household can do to save on electricity and gas.  If it’s been a while since you last compared energy retailers, then you could be paying too much for energy. Canstar Blue endeavours to help consumer make the most informed decision possible. To see if you could save on energy, check out our customer satisfaction ratings and price comparison tool below.

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