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Felix Mobile Phone Plans Review

Felix Mobile is a relatively new telco in Australia, owned by TPG, and claims to be Australia’s first phone plan provider to be both carbon neutral and powered by 100% renewable energy. Launched in November 2020, Felix Mobile is intended for environmentally-conscious customers and had originally offered just a single plan, but later expanded to offering a suite of phone plans. But how does Felix Mobile compare to the competition, and is it worth signing up to? Read on to find out more.

Felix Mobile network and coverage

Felix Mobile is a subsidiary of TPG and Vodafone, and as such uses the Vodafone 4G network – owned by the third largest telco in Australia and now covering over 22 million Aussies. Typically because of this you can expect Felix Mobile to work where you live, but just to be safe if you’re unsure you should check with the provider before signing up.

Features and bonuses

Felix Mobile’s single plan comes with unlimited standard national calls and texts, plus a set data inclusion or unlimited 20Mbps data, all to use within Australia, but there’s some other perks you can enjoy with Felix Mobile:

  • International calls: Felix Mobile customers can add-on international calls.
  • International roaming: Customers can get international roaming over a 365 day period, including 100 standard minutes and 100 standard SMS in 40 other countries, as well as 4GB international data
  • Auto-recharge: Auto-recharging is enabled by default through the Felix Mobile app
  • No data overage fees in Australia: On the more expensive plan with unlimited data at speeds of 20Mbps, you’ll never need to worry about exceeding a data allowance in Australia, however plans with set data inclusions will cap your speeds at 1.5Mbps once you’ve used up your data allowance.

Felix phone plans

Felix Mobile is a super simple SIM-only provider, offering a small range of phone plans. Felix’s plans offer unlimited calls and texts in Australia, unlimited data banking on its two cheapest plans, along with unlimited data at speeds of up to 20Mbps on its most expensive plan. There’s no lock in contracts, and the plan renews every month.

A 20Mbps data speed is enough for just about everything you’re likely to do on your phone, including HD streaming. However, you may notice some minor quality and speed dips compared to other plans, and you currently won’t have access to 5G coverage on any of Felix’s plans.

What you get with Felix that you don’t get with other providers is a company-conscious approach to the environment. Firstly, the telco says it will plant a tree for every month that you’re signed up. On top of this, Felix Mobile invests in certified carbon offset projects which meet the eligibility requirements of the government’s Climate Active Carbon Neutral Standard. The telco also claims to be powered by 100% renewable electricity.

You can also add on unlimited international calls to over 40 selected countries. Or if you’re heading overseas, you can add on an international roaming pack, to be used over 365 days. This gets you 4GB of data, along with 100 standard minutes, and 100 standard SMS in over 40 selected countries.

Keep in mind that as Felix Mobile is a SIM-only provider, you’ll need to bring your own unlocked smartphone.

Felix Mobile contact details/customer support

Need some help with your Felix Mobile plan? You can get some assistance from the telco’s customer support services:

  • You can get live customer service through the Felix app
  • The Felix Mobile website offers a live chatting service
  • You can leave Felix Mobile a voicemail on 1300 801 956

How does Felix Mobile compare?

Felix Mobile offers a fairly simple and straightforward plan range, and you can definitely find some similar providers out there. Some of these providers are:

The following table shows a selection of published postpaid plans on Canstar Blue’s database, listed in order of lowest standard monthly cost to highest, then by data allowance, largest to smallest. You can compare these plans to Felix Mobile’s unlimited data $35 per month plan. Use our comparison tool to see all plans available on Canstar Blue’s database. This table includes products with links to referral partners.

Here is a selection of postpaid plans from Canstar Blue’s database with a minimum of 10GB of data, listed in order of standard cost, lowest to highest, then by data allowance, largest to smallest. Try out our comparison tool for mobile phone plans to see a range of offers from other providers. This table includes products with links to referral partners.

The following table shows a selection of SIM-only postpaid plans with a minimum of 60GB data on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Try out our comparison tool for mobile phone plans to see a range of offers from other providers. This is a selection of products with links to a referral partner.

Is Felix Mobile a good deal?

With only a few plans on offer, Felix Mobile doesn’t have a lot of variety, however it is certainly worth considering for an environmentally-conscious consumer wanting flexibility and no contracts. Achieving carbon neutral certification, running on 100% renewable electricity, and committing to plant a tree for every month that you’re signed up, Felix Mobile is a worthy choice if you’re after a telco that does a little bit more for the environment.

As for value, you won’t find the cheapest or low-data plans with Felix, but its unlimited data plan might be tempting if you don’t like the restrictions of data allowances. That’s fairly generous for the average customer, but is certainly not for everyone, especially if you’ve shelled out for a 5G phone and want to take advantage of ultra-fast mobile speeds. Of course you can always compare phone plans if you’d like to shop around.

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About the author of this page

Emma Bradstock Canstar Blue

This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.

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