It’s hard to please everyone, so how do we determine which brands win our Most Satisfied Customers Awards? We’ve created a methodology that allows us to determine winners consistently and without bias.
Canstar Blue rates over 300 categories of products and services, with plenty of industries covered within our scope. To help you find what you’re after, we’ve broken down the major industries below.
Canstar Blue offers a range of commercial and organic opportunities for winning brands that want to let the world know they’re the best in their field. Our Commercial Team is ready to help you maximise your win!
Got some questions about how the Most Satisfied Customers Award works, or want to get your brand involved? Check out the questions below, or head to our FAQ page.
Canstar Blue’s Most Satisfied Customers Awards are based on feedback from consumers who have recently purchased and used products and services within a certain timeframe. This feedback is collected via surveys distributed by a third-party service to ensure that we are receiving as much unbiased feedback as possible.
Brands who receive a minimum of 30 responses from these surveys then qualify for our ratings grid, in which a winner will be determined based on consumer feedback.
Brands must receive a minimum of 30 responses to be included in our Customer Satisfaction ratings. The market research is designed to pick up as many brands per category as relevant. However, some brands may miss out due to low sample size – for example small local or niche brands where their market share is currently low. A rated brand may also receive a ‘N/A’ (Not Applicable) rating for one or more criteria if it does not receive the minimum number of responses for that criteria.
The brands that feature in our ratings are those that have been nominated by respondents in the market research, and which have received a minimum of 30 responses. We do not choose which brands to include.
To be included within the survey, and be eligible for the ratings, brands must offer a product or service within Australia at the time the survey is being conducted.