Best-Rated Black Tea

See Our Ratings Methodology.

Most Satisfied Customers | Nerada

Aussies have rated Nerada as the top brand in Canstar Blue’s latest black tea ratings, scoring the brand five stars for taste, packaging convenience, value for money and overall satisfaction.

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How we rate black tea

Our review compares black tea on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which black tea they think is best!

Canstar Blue surveyed 1,095 Australians for their feedback on the black tea(s) they’ve purchased from a supermarket or grocer and consumed in the last three months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their black tea brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a black tea brand as an individual score NOT a combined total of all criteria.
  • Taste: the tea tasted authentic and matched the flavour description on the packaging.
  • Packaging convenience: the tea packaging made it easy to dispense and store (i.e. came in an easy to open box, etc.).
  • Value for money: the cost is reasonable for the quality and quantity of the tea.
  • Variety & range: the tea brand offered a variety of product options.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Nerada
  • Dilmah
  • Bushells
  • Twinings
  • Tetley
  • Lipton
  • Coles

Find more detailed information on our Most Satisfied Customer methodology.

Top Black Tea Brands – Nerada

Nerada Black Tea

Proudly grown in Far North Queensland, Nerada’s selection of black teas is described as ‘Australia’s freshest, finest and most sustainable’. The organic range includes loose-leaf and tea bag versions of Aussie favourites such as Earl Grey, Royal Devonshire, English Breakfast, and the brand’s plantation blend. Nerada packs generally come in 50 or 200 varieties, and are available at major supermarkets, including Coles and Woolworths.

  • Nerada was rated five stars for taste, packaging convenience, value for money and overall satisfaction, with three stars for variety & range.

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s black tea ratings:

  • 2022: Nerada
  • 2021: Nerada
  • 2020: Nerada

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