Canstar Blue’s 2019 conditioner review has seen Natures Organics Fruits, Sunsilk, Ogx, L’Oreal, Organic Care, Dove, Herbal Essences, Pantene, Palmolive, Tresemme, Sukin, Head & Shoulders, Schwarzkopf, Garnier and ALDI Hair Tresses compared on customer satisfaction.
Wash, rinse and repeat! Let’s get back to the basics – none of that argan oil, hair masks and volume sprays – conditioners are one of the traditional ways to help soften, volumise, nourish and repair your hair. We all want that healthy hair glow but we know it’s a scary place in the hair care aisle of your supermarket, with so many conditioner bottles flooding the shelves. So, which brand can you trust?
This is where Canstar Blue aims to give you a helping hand, surveying thousands of households across the country to find which conditioner is keeping Aussies happy. Brands were rated on several factors, including effectiveness, scent, packaging design and value for money. Asking the people that have used these products before should help you decide which works best for your preferences and budget.
While 15 brands achieved the minimum sample size to be included this year, only one brand emerged as the overall winner in our customer satisfaction ratings for hair conditioner – Natures Organics Fruits. Replacing last year’s winner Sunsilk, Natures Organics Fruits received five stars for overall satisfaction and value for money, along with four stars for effectiveness, scent and packaging design.
The 15 brands in our 2019 conditioner review were rated in the following order for overall customer satisfaction:
While Natures Organics Fruits claimed the top spot, Sunsilk, Ogx, L’Oreal, Organic Care, Dove, Herbal Essences, Pantene, Palmolive, Tresemme and Sukin all received four stars for overall satisfaction, while Head & Shoulders, Schwarzkopf, Garnier and ALDI Hair Tresses were left with three stars apiece.
It’s hard to please Aussie consumers in the hair department, with only three other brands achieving five stars in other categories. Sunsilk and Ogx were the only two to get top marks on effectiveness, with Ogx also securing five stars on scent – the only brand to do so. Dove was the only brand to get the top result for packaging design.
Our survey also identified the following drivers of satisfaction when it comes to buying conditioner, listed in order of importance:
In addition, our survey revealed the following insights:
While shampoo washes away the dirt and grime, conditioner is aimed to moisturise your hair and leave it feeling soft and silky, which makes its effectiveness a big factor in which brand you end up using in the shower. If our ratings are of any indication, there is plenty of choice in the market, making it easy to switch if one brand doesn’t cut it.
Getting good value for money is important, particularly if you’re washing your hair multiple times a week. Our survey found that 24% of consumers use a specific type of conditioner for their hair type, while 12% use a specific type for coloured hair, which might have an additional cost. Only one in ten (9%) said they buy the cheapest brand of conditioner. That isn’t to say that cheap brands are a flop, but it’s something you might like to keep in mind.
Don’t you just love the smell of fresh mint or green tea and cucumber? Perhaps coconut and lime? If not, never fear as each brand boasts a wide range of flavours to tickle your nose buds and make the hair wash experience that much better. While a scent doesn’t affect the end result of your hair, it might help keep you smelling fresh throughout the day.
Last but not least – packaging design. While it might not be the most important factor, it’s one that can make you buy one brand over another. Maybe it’s in your favourite colour or it has an easy to hold and pour bottle design. All of this can certainly help with your hair washing routine, and in turn make you stick to that brand. One in four (28%) Aussies always buy the same brand of conditioner and maybe, for some, it’s because of the packaging design.
The conditioner you buy will ultimately come down to your hair type and budget. Beautiful hair is not always easy to achieve, but perhaps switching brands might help, as while one product might work wonders for a particular hair type it might not do the same job for someone else. A conditioner that leaves your hair feeling soft is its primary goal, so if you’re not happy with what you’re using, there’s plenty of options out there if our ratings are of any indication. We hope you’ve found this guide helpful and will finally see the end of bad hair days!
This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.
Picture credits: B-D-S Piotr Marcinski/shutterstock.com, Iakov Filimonov/shutterstock.com, monticello/shutterstock.com
Our latest customer satisfaction research on conditioner saw a number of brands rated best in different areas:
Canstar Blue surveyed 3,095 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased and used conditioner for their hair in the last 3 months from a supermarket or pharmacy – in this case, 1,653 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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