iPrimus Broadband Plans Review

As one of many subsidiaries of Vocus Communications, iPrimus is part of Australia’s third biggest home internet provider (others include Dodo and Commander). As for iPrimus, its product range consists of traditional ADSL2+ as well as several NBN plans with different speed tiers available. A number of SIM only mobile broadband plans are also available, with iPrimus running off the Telstra wholesale internet network. We’ve checked out iPrimus’s product range to determine exactly what its plans include – and how they stack up against similar providers.

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iPrimus Internet Plans

iPrimus has broadly simplified its internet plans, with just over 10 plans in total, spread across ADSL and NBN connection types.

  • Month-to-month contracts carry a $100 modem fee; for 12 months it’s $60 and for 24 months it’s included

Both connections start at $60 a month, but what exactly can you get for your money? Read on to find out.

iPrimus NBN Plans

iPrimus has quite a few NBN plans, but they all fall into three buckets; choose from 100GB data, unlimited data or unlimited data plus entertainment through Fetch TV. From there you can choose three contract lengths – month-to-month, 12 months or 24 months.

  • Month to month plans attract a $100 modem fee; 12 month plans attract a $60 modem fee and 24 month plans cost $0 in setup/modem fees.
  • Entertainment plans attract a $55 Fetch setup fee.

There are two speed tiers on offer – NBN 12 or NBN 50. All plans come with unlimited local and national calls as standard. As a bonus on Supercharged (NBN 50) plans you can choose from either 2000 international minutes or unlimited calls to AU numbers, PLUS one month free broadband, applied on the third bill. Below is a range of iPrimus NBN plans with a 24 month contract:

Brand Features Max Data**/billing period Advertised Cost^^/billing period
iPrimus Logo

Unlimited Basic

  • Basic 12/1 Speed
  • $60 modem on 12 month plan

min. cost $1,680 over 24 months

UnlimitedMax Data**/billing period $70.00Advertised Data^^/billing period Go To Site
iPrimus Logo

Unlimited Supercharged

  • Standard Plus 50/20 Speed
  • $60 modem on 12 month plan
  • 1 Month Free, Bonus 2000 international minutes or unlimited calls to AU Numbers on 24 month contracts

min. cost $1,920 over 24 months

UnlimitedMax Data**/billing period $80.00Advertised Data^^/billing period Go To Site
iPrimus Logo

Entertainment Basic

  • Basic 12/1 Speed
  • $55 activation fee + $15 P&H

min. cost $1,920 over 24 months

UnlimitedMax Data**/billing period $80.00Advertised Data^^/billing period Go To Site
iPrimus Logo

Entertainment Supercharged

  • Standard Plus 50/20 Speed
  • $55 activation fee + $15 P&H

min. cost $2,400 over 24 months

UnlimitedMax Data**/billing period $100.00Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

iPrimus ADSL2+ Plans

iPrimus has a simple set of ADSL2+ internet plans, with the choice of 100GB or unlimited data. You can expect prices to start from around $60 per month and work their way up to $90 a month. While there are only two data points to pick from, prices differentiate by call inclusions.

  • Both unlimited plans include some form of calling
  • On 24 month plans you can choose one of the following bonuses:
    • 2000 international minutes to selected countries
    • Unlimited calls to Australian mobiles

ADSL2+ plans with iPrimus include line rental, and you won’t have any lengthy contracts to contend with if you don’t want. Line rental can cost around $30 a month extra with other providers so this is a noteworthy inclusion.

What does iPrimus offer?

iPrimus NBN Plans

Unlimited data

Top-speed NBN Plan

Entertainment

Call packs

Choice of contract

Included modem

Available across FTTP, FTTB, FTTN

Fetch TV with iPrimus

iPrimus is just one of many providers to hop on the Fetch TV bandwagon. Stablemate Dodo also has a few plans with Fetch TV. As for what Fetch actually is, it’s the latest in streaming entertainment, with the device acting as a PVR and set top box, while also being able to stream over 40+ Pay TV channels, along with catch-up services like ABC iView and streaming services like Stan and Netflix.

  • Fetch TV with iPrimus can be had for about $80 a month, which includes line rental, local and national calls, and unlimited data.
  • One Fetch channel pack is included in this price (ordinarily worth an extra $6 a month).

These plans carry a $55 ‘activation’ fee regardless of what type of contract you’re on. Pairing this Fetch device with a designated broadband plan means that data used to stream through Fetch does not count towards your overall allowance, which can be handy for data-capped plans.

iPrimus NBN Coverage

iPrimus’ NBN coverage is subject to that of the rollout of NBN Co – the wholesale arm behind the National Broadband Network. As such, completion is due around 2021 and the fixed-line service will be set to cover around 93% of the population, with the remaining 7% put on either a fixed wireless or satellite service.

NBN coverage already spans most capital cities as well as major regional hubs. As you can see from the map, a lot of the eastern seaboard is covered, with major hubs along the Hume corridor from Sydney to Melbourne covered.

iPrimus Bonuses & Features

iPrimus has a surprising amount of bonuses and features to make sure that broadband plan isn’t just a broadband plan.

  • Call Packs: Unlimited local and national calls are included on many plans.
  • Entertainment: There is a designated ‘entertainment’ plan from $80 a month with Fetch TV.
  • Bonuses: Supercharged plans get either extra international minutes or calls to mobiles included, as well as one month free (applied from the third bill).

Modems are also included on 24 month plans at no extra cost. iPrimus is more than just broadband – it could end up supplying your home phone and entertainment needs.

iPrimus Unlimited NBN

iPrimus offers unlimited data from $70 a month, but for that you’ll get Basic NBN speeds – NBN 12. Supercharged plans (ones with NBN 50 on board) cost $80 a month. From there you can choose your contract length, your bonuses and more.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
iPrimus Logo

Unlimited Basic

  • Basic 12/1 Speed
  • $60 modem on 12 month plan

min. cost $1,680 over 24 months

UnlimitedMax Data**/billing period $70.00Advertised Data^^/billing period Go To Site
iPrimus Logo

Unlimited Supercharged

  • Standard Plus 50/20 Speed
  • $60 modem on 12 month plan
  • 1 Month Free, Bonus 2000 international minutes or unlimited calls to AU Numbers on 24 month contracts

min. cost $1,920 over 24 months

UnlimitedMax Data**/billing period $80.00Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

iPrimus Unlimited + Entertainment NBN

If you want more than just broadband, iPrimus has partnered with Fetch TV. In this pack you’ll get the Fetch Mighty box, which allows you to record, rewind and pause live TV. You’ll also get access to one Premium channel pack. So choose from documentaries, sports, entertainment, kids and more (ordinarily worth $6 a month).

Brand Features Max Data**/billing period Advertised Cost^^/billing period
iPrimus Logo

Entertainment Basic

  • Basic 12/1 Speed
  • $55 activation fee + $15 P&H

min. cost $1,920 over 24 months

UnlimitedMax Data**/billing period $80.00Advertised Data^^/billing period Go To Site
iPrimus Logo

Entertainment Supercharged

  • Standard Plus 50/20 Speed
  • $55 activation fee + $15 P&H

min. cost $2,400 over 24 months

UnlimitedMax Data**/billing period $100.00Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

iPrimus Customer Service & Support

iPrimus customer service is open from 9am to 8pm AEST Monday to Friday. Technically support is open from 8am to 11pm, while sales enquiries are open from 8am to 10pm, and 9-9 on the weekend.

  • iPrimus number: 13 17 89

Customer service and technical support can also be accessed via email or a live chat function.

How does iPrimus compare to other providers?

iPrimus compares fairly well against the competition, with its plans on no-contracts with no line rental seriously boosting the value. In general, its prices remain quite stock standard compared to other providers, but there are a couple of cheaper telcos out there potentially offering more ‘bang for buck’ – especially over the standard plus NBN tier with Fetch included. Similar providers include:

All offer some form of entertainment – be it through Fetch or Foxtel – and offer Standard Plus plans with unlimited data. All in all, it pays to shop around.

Is iPrimus right for me?

iPrimus has a fairly large range of internet plans across both the NBN and ADSL connection types. However, across these platforms, it struggles to compete with smaller providers who tend to offer more data for less per month, with smaller or no upfront fees on a no-contract basis.

  • Smaller and larger providers alike can offer unlimited data from as little as $40 a month with line rental included, which iPrimus cannot match.
  • Its biggest plans are over $100 a month, with similar providers commonly offering equivalent plans for $10-$20 or more cheaply.

This is not to say that iPrimus is bad value by any stretch – its internet plans are simple and compete well against an increasing number of new providers. If you’re an existing iPrimus customer, you can rest assured you’re in safe hands, but it’s always worth comparing different offers from time to time.

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What do customers think about iPrimus NBN plans?

In 2018, Australian customers gave iPrimus 4 out of 5 stars for Overall Customer Satisfaction for NBN plans.

iPrimus NBN plans

Canstar Blue
Rating:
Award: Overall Satisfaction
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