iPrimus Broadband Plans Review

As one of many subsidiaries of Vocus Communications, iPrimus is part of Australia’s third biggest home internet provider (others include Dodo and Commander). As for iPrimus, its product range consists of traditional ADSL2+ as well as several NBN plans with different speed tiers available. A number of SIM only mobile broadband plans are also available, with iPrimus running off the Telstra wholesale internet network. We’ve checked out iPrimus’s product range to determine exactly what its plans include – and how they stack up against similar providers.

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iPrimus NBN Plans

iPrimus has recently downsized its NBN plans, eliminating NBN 12 plans from its lineup. Customers can choose from unlimited data or unlimited data plus entertainment through Fetch TV. From there you can choose from two contract lengths – month-to-month or 12 months.

  • Month to month plans attract a $99 setup and modem fee.
  • 12-month plans cost $0 in setup and modem fees.

Currently, plans are available on the NBN 25, NBN 50, NBN 100 and NBN 250 speed tiers, depending on your location. Plans are available with either unlimited data, or a maximum of 250GB of data each month, so customers can mix and match speeds, data, and contract length to build their own personalised NBN option.

The following table shows a selection of published iPrimus NBN plans on Canstar Blue’s database, listed in order of lowest monthly cost to highest, then by data allowance, largest to smallest. Use our comparison tool to see all plans available on Canstar Blue’s database. This table includes products with links to referral partners.

iPrimus ADSL2+ Plans

iPrimus also offers a simple set of ADSL2+ internet plans, with the choice of 250GB or unlimited data. You can expect prices to start from around $65 per month for 250GB of data. While there are only two data points to pick from, prices differentiate by call inclusions.

ADSL2+ plans with iPrimus include line rental, and are available on both 12-month and month-to-month contract options.

What does iPrimus offer?

iPrimus NBN Plans

Unlimited data

Top-speed NBN Plan

Entertainment

Call packs

Choice of contract

Included modem

Available across FTTP, FTTB, FTTN

Fetch TV with iPrimus

iPrimus is just one of many providers to hop on the Fetch TV bandwagon. Stablemate Dodo also has a few plans with Fetch TV. As for what Fetch actually is, it’s the latest in streaming entertainment, with the device acting as a PVR and set top box, while also being able to stream over 40+ Pay TV channels, along with catch-up services like ABC iView and streaming services like Stan and Netflix.

  • Fetch TV with iPrimus can be had for an extra $10 a month for the Fetch Mini, or $20 per month for the 4K-capable Fetch Mighty.
  • One Fetch channel pack is included in this price (ordinarily worth an extra $6 a month).

iPrimus NBN Coverage

iPrimus’ NBN coverage is subject to that of the rollout of NBN Co – the wholesale arm behind the National Broadband Network. As such, completion is due around 2021 and the fixed-line service will be set to cover around 93% of the population, with the remaining 7% put on either a fixed wireless or satellite service.

NBN coverage already spans most capital cities as well as major regional hubs. As you can see from the map, a lot of the eastern seaboard is covered, with major hubs along the Hume corridor from Sydney to Melbourne covered.

iPrimus Bonuses & Features

iPrimus has a surprising amount of bonuses and features to make sure that broadband plan isn’t just a broadband plan.

  • Call Packs: Unlimited local and national calls are available from am extra $10 per month.
  • Entertainment: Fetch TV can be added to your plan from $10 per month for the Fetch Mini, $20 per month for Fetch Mighty, and $6 per month for additional channel packs.
  • Unlimited data: While all base plans include 250GB of data each month, unlimited data is available from an extra $10.
  • Modems: 12-month plans feature an included modem, while no-contract customers will need to pay a $99 modem fee. Both options also require a $15 postage/handling charge.

iPrimus NBN 25 Plans

iPrimus offers Standard Evening Speed plans (NBN 25) from $65 per month for 250GB of data, and from $70 per month for unlimited data. These plans offer a typical evening speed of 20Mbps during busy periods of between 7pm and 11pm.

iPrimus NBN 50 Plans

If you want something a little faster that’s more suitable for families or multi-user homes, iPrimus’ Standard Plus Evening Speed (NBN 50) plans begin at $70 per month for 250GB of data, or $75 for unlimited. You’ll have the choice of a 12-month contract or going month-to-month, and can add extras such as Fetch TV or unlimited call packs. iPrimus cites typical evening speeds of 41Mbps on its NBN 50 speed tier.

iPrimus NBN 100 Plans

iPrimus’ second-fastest NBN option, Premium Evening Speed, offers a typical evening speed of 82Mbps and is available from $85 per month for 250GB. If you’d like to upgrade to unlimited data, plans begin at $90 monthly, and no-contract and 12-month options are available. As with other iPrimus plans, customers can add extras such as Fetch TV and calling from as little as $10 per month.

iPrimus NBN 250 Plans

If you’re on a compatible NBN connection, you may be eligible for iPrimus’ extra-fast NBN 250 plans, known as Home Superfast. These plans offer potential download speeds of up to 250Mbps, and are available from $130 per month for 250GB of data, or $135 per month for unlimited.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
iPrimus Logo

NBN 250

  • Home Ultrafast Speed (NBN 250)
  • Modem included ($15 P&H)
  • PAYG calls

min. cost $249 over first month

UnlimitedMax Data**/billing period $135Advertised Cost^^/billing period
iPrimus Logo

NBN 250 (12 months)

  • Home Ultrafast Speed (NBN 250)
  • Modem included ($15 P&H)
  • PAYG calls

min. cost $1,635 over 12 months

UnlimitedMax Data**/billing period $135Advertised Cost^^/billing period
View all NBN plans listed on Canstar Blue

iPrimus Customer Service & Support

iPrimus customer service is open from 9am to 8pm AEST Monday to Friday. Technically support is open from 8am to 11pm, while sales enquiries are open from 8am to 10pm, and 9-9 on the weekend.

  • iPrimus number: 13 17 89

Customer service and technical support can also be accessed via email or a live chat function.

How does iPrimus compare to other providers?

iPrimus compares fairly well against the competition, with its plans on no-contracts with no line rental seriously boosting the value. In general, its prices remain quite stock standard compared to other providers, but there are a couple of cheaper telcos out there potentially offering more ‘bang for buck’ – especially over the standard plus NBN tier with Fetch included. Similar providers include:

All offer some form of entertainment – be it through Fetch or Foxtel – and offer Standard Plus plans with unlimited data. All in all, it pays to shop around before making a commitment.

Is iPrimus right for me?

iPrimus has a flexible and customisable range of internet plans across both the NBN and ADSL connection types. However, across these platforms, it can struggle to compete with smaller providers who tend to offer more data for less per month, with smaller or no upfront fees on a no-contract basis.

iPrimus’ faster plans are over $85 a month, and some similar providers care currently offering equivalent plans for less. Pricing is also designed to push customers to unlimited data, which may be a dealbreaker for customers wanting a mid-range data option, or looking for a truly low-priced plan with 250GB or less.

This is not to say that iPrimus is bad value by any stretch – its internet plans are simple, and compete well against an increasing number of new providers. If you’re an existing iPrimus customer, you can rest assured you’re in safe hands, but it’s always worth comparing different offers from time to time.

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About the author of this page

Tara Donnelly

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

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What do customers think about iPrimus NBN plans?

In 2020, Australians gave iPrimus 3 out of 5 stars for Overall Customer Satisfaction in NBN plans, with 4 stars for speed and reliability, value for money, ease of setup, and for bill and cost clarity.

iPrimus NBN Plans

Canstar Blue
Rating:
Award: Overall Satisfaction
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