iPrimus Broadband Plans Review

As one of the subsidiaries of Vocus Communications, iPrimus is part of one of Australia’s biggest home internet provider (others include Dodo). As for iPrimus, its product range consists of several NBN plans with different speed tiers available. We’ve checked out iPrimus’s product range to determine exactly what its plans include – and how they stack up against similar providers.

What does iPrimus offer?

Fetch TV with iPrimus

iPrimus is just one of many providers to hop on the Fetch TV bandwagon. Stablemate Dodo also has a few plans with Fetch TV. Fetch offers streaming entertainment, with the device acting as a PVR and set top box, while also being able to stream over 40+ Pay TV channels, along with catch-up services like ABC iView and streaming services like Stan and Netflix (subscription required).

• Fetch TV with iPrimus can be had for an extra $10 a month for the Fetch Mini, or $20 per month for the 4K-capable Fetch Mighty.

iPrimus NBN Coverage

iPrimus’ NBN coverage is subject to that of the larger NBN network, operated by NBN Co.

NBN coverage spans most capital cities as well as major regional hubs. As you can see from the map, a lot of the eastern seaboard is covered, with major hubs along the Hume corridor from Sydney to Melbourne covered. If you’re concerned that your address isn’t serviced by the NBN, you can check on the Internode website or on the NBN Co website.

iPrimus Bonuses & Features

iPrimus has a surprising amount of bonuses and features to make sure that broadband plan isn’t just a broadband plan.

• Call Packs: Unlimited local and national calls are available to add on to your plan.
• Entertainment: Fetch TV can be added to your plan, with varying price points depending on whether you want the Fetch Mini or Fetch Mighty and if you want additional channel packs.
• Unlimited data: All plans include unlimited data by default.
• Modems: A modem is included with all plans, however costs will be covered if you stay connected for 12 months.

iPrimus NBN Plans

iPrimus has a fairly simple line up of NBN plans, with more focus on the popular and faster speed tiers. Customers can choose from the standard plan, or choose to add on entertainment from Fetch.

Currently, plans are available on the NBN 50, NBN 100 and NBN 250 speed tiers, depending on your location. All plans are month-to-month and include unlimited data and no setup fees.

The following table shows a selection of published iPrimus NBN plans on Canstar Blue’s database, listed in order of lowest monthly cost to highest, then by data allowance, largest to smallest. Use our comparison tool to see all plans available on Canstar Blue’s database. This table includes products with links to referral partners.

iPrimus Customer Service & Support

iPrimus customer service is open from 9am to 8pm AEST Monday to Friday. Technically support is open from 8am to 11pm, while sales enquiries are open from 8am to 10pm, and 9-9 on the weekend.

• iPrimus number: 13 17 89

Customer service and technical support can also be accessed via email or a live chat function.

How does iPrimus compare to other providers?

iPrimus compares fairly well against the competition. In general, its prices remain quite stock standard compared to other providers, but there are a couple of cheaper telcos out there potentially offering more ‘bang for buck’ – especially over the standard plus NBN tier with Fetch included. Similar providers include:

• iiNet
• Internode
• Dodo
• Telstra
• Foxtel
• Optus

All offer some form of entertainment – be it through Fetch or Foxtel – and offer Standard Plus plans with unlimited data. All in all, it pays to shop around before making a commitment.

Is iPrimus right for me?

iPrimus has a flexible and customisable range of NBN plans, with a focus on the middle and faster speed tiers. With the option to add on Fetch, iPrimus does position itself as a good internet provider for families. However, some similar providers are currently offering equivalent plans for less on the faster speed tiers.

This is not to say that iPrimus is bad value by any stretch – its internet plans are simple, and compete well against an increasing number of new providers. If you’re an existing iPrimus customer, you can rest assured you’re in safe hands, but it’s always worth comparing different offers from time to time.

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Other articles worth reading

• The cheapest NBN Plans in Australia
• The Top Australian NBN Plans
• NBN Speed Tiers Explained
• Checking If Your Router is NBN-Ready

About the author of this page

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

What do customers think about iPrimus NBN plans?

In 2023, Australians gave iPrimus 4 out of 5 stars for Overall Customer Satisfaction in NBN plans.