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Optus Internet Plans Review

For more than two decades now, Optus has been the primary competitor to Telstra for the title of Australia’s biggest broadband provider. While competition has stiffened in recent years, Optus still remains a big player in the Australian telecommunications market, as one of the few telcos to own its very own internet infrastructure. While Optus has a smaller market share than Telstra when it comes to NBN, it still remains competitive and offers a wide range of home internet connections.

Optus offers a range of internet plans to suit different needs, including NBN and mobile broadband, and even 5G broadband if you’re lucky enough to live in an area with 5G coverage. Curious to see how Optus stacks up when it comes to home internet plans and prices? Read on for our Optus internet review to help you choose the best plan to suit your needs.

Which Optus internet plans can I sign up to?

If you’re looking to sign up to an internet plan with Optus, you have a few options available to you. Choosing the best broadband plan does depend on what your home internet needs are and what is available at your address. Some of the internet options available from Optus include:

  • NBN
  • 4G home internet
  • 5G home internet
  • Mobile broadband

Many of Optus’ broadband plans (including 5G Home Internet) come with unlimited data, while 4G mobile broadband plans and home wireless plans come with limited data caps. Optus’s NBN plans are perhaps the highlight of its range, with a selection of different bundled internet plans, whether that’s with home phone or entertainment included. With the NBN being rolled out to more areas, you’ll need to check your address to see if your home is eligible to connect to the NBN network.

Optus Internet modem
Image: Optus

For NBN, you simply choose your preferred speed, either NBN 50 (Standard Plus) or NBN 100/20 (Premium) for an extra $20 each month. Eligible homes will also have the option to add on super-fast NBN 250 or NBN 1000 speed packs to their plan.

All plans are available on month-to-month terms and include a $99 start-up fee, plus $252 for your WiFi modem. However, stay connected for a full 36 months, and this modem price is waived.

The following table features a selection of month-to-month Optus NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest and then by data allowance. Use our comparison tool to see plans from other providers.

Fetch TV with Optus

Like with its mobile phone plans, Optus packs its internet bundles with several entertainment features, notably Fetch TV and Optus Sport.

  • The set-top box service Fetch TV includes live TV recording and rewinding, as well as an on-demand movie store and easy access to all your favourite entertainment apps such as Netflix and Stan (subscriptions required).
  • Fetch TV also gives you access to entertainment packs, in which you’ll get access to premium channels like ESPN, MTV, E!, and National Geographic.
  • There are four entertainment packs costing $6 a month each, or you can bundle all four of them in the ‘Ultimate Pack’ for $20 a month.
  • Optus Sport gives you live and exclusive access to Premier League, Champions League football, and related shows on-demand, plus you’ll also get OS Fitness, with access to a range of fitness videos that you can follow along with in your own time.

What does Optus offer?

Optus NBN Plans

Unlimited data

Top-speed NBN Plan

Entertainment

Call packs

Choice of contract

Included modem


Available across FTTP, FTTB, FTTN


Optus NBN Coverage

Like almost any other provider, Optus’ NBN coverage is reliant on the wider rollout taking place, courtesy of NBN Co — the company that wholesales the NBN to providers. When completed, fibre networks will extend to 93% of the population, while the remaining 7% will be covered by either a fixed wireless or satellite connection.

Optus NBN extends to most capital cities now, with major regional hubs also covered. Optus NBN is available across FTTN, FTTB and FTTC fixed line connections, as well as fixed wireless. Top speeds will be confirmed once connected.

Optus Features & Bonuses

Optus is a full-service provider, meaning it offers more than just broadband. Here are some features and bonuses you can expect with Optus:

  • Unlimited Data: All NBN plans feature unlimited monthly gigabytes.
  • NBN Speeds: Standard Evening Speed (typical evening speed: 50Mbps), Premium Evening Speed NBN 100/20 (typical evening speed: 100Mbps) and Premium Evening Speed NBN 100/40 (typical evening speed: 100Mbps) plans are available, plus NBN 250 and NBN 1000 speed packs
  • Technology Types: Optus offers NBN across Fibre to the Premises, Fibre to the Node, Fibre to the Building, Fibre to the Curb, HFC, and fixed wireless connections (fixed wireless is no longer available to new customers).
  • Entertainment: Get Optus Sport and Fetch TV on ‘Entertainer’ and ‘Family Internet Ultimate’ plans. Optus Sport is home to live Premier League matches, and is usually an extra $14.99 a month.
  • Modems: Get an Optus Ultra WiFi modem on all plans, featuring 4G network backup.
  • Call Packs: Plans which don’t include calls can have call packs added on for an extra $10 per month.

Optus is more than just your broadband provider; it provides entertainment for the whole family, and provides football (soccer) fans with their fix.

Optus NBN Review

When it comes to NBN plans, Optus does keep things simple. You choose between your preferred speed — NBN 50 or NBN 100 — and then choose your month-to-month plan from the ‘Internet Everyday’, ‘Family Internet Ultimate or ‘Internet Entertainer’ plan. Then, add on any extras like speed packs or phone packs. Let’s dive into Optus’s NBN plans and prices.

Optus Standard Plus NBN 50

Optus offers unlimited data on the Standard Plus (NBN 50) speed tier from $75 per month for just broadband, $85 per month for broadband with the Fetch Mini, and $90 per month for broadband bundled with the Fetch Mighty and a premium channel pack. Expect typical evening speeds of 50Mbps on this plan.

Optus Premium NBN 100

For premium (NBN 100/20) speeds with Optus, expect to pay from $95 per month for standalone broadband. Entertainment plans, which feature Fetch TV, start at $105 per month for Fetch Mini and go up to $110 per month for Fetch Mighty, with all plans including Optus Sport as standard. Typical evening speeds for Optus NBN 100 are listed as 100Mbps.

Optus 4G Home Internet Plans

Optus provides a choice of two 4G home internet plans, both on two-year contracts or month-to-month. $65 buys you 200GB of data, while the $75 plan features 500GB each month. Two-year plans include a modem at no upfront cost, although you may need to pay the remainder of your modem if you cancel before the 24 months is over. If you choose the month-to-month plan, you’ll need to pay $216 upfront for your modem.

If you use more than your included data during your billing month, you’ll automatically receive another 40GB for $10 up to 5 times, after which your speed will be slowed to 1.5Mps. Coverage and serviceability will vary depending on device, location and other factors.

Optus 4G Home Internet Plans

The following table shows a selection of Optus 4G Home Internet plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This is a selection of products with links to referral partners.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Optus Logo

4G Home Internet Lite 200GB (24 Months)

  • Includes: B818 Modem
  • Cost of 1MB included data is $0.0003
  • Available in selected areas

min. cost $1,560 over 24 month plan period

200GBMax Data**/billing period $65Advertised Cost^^/billing period Go To Site
Optus Logo

4G Home Internet Lite 200GB (Month-to-Month)

  • $216 upfront modem cost for B818 Modem
  • Cost of 1MB included data is $0.0003
  • Available in selected areas

min. cost $281 (incl. $216 modem cost) over first month plan period

200GBMax Data**/billing period $65Advertised Cost^^/billing period Go To Site
Optus Logo

4G Home Internet Everyday 500GB (24 Month)

  • Includes: B818 Modem
  • Cost of 1MB included data is $0.0002
  • Available in selected areas

min. cost $1,800 over 24 month plan period

500GBMax Data**/billing period $75Advertised Cost^^/billing period Go To Site
Optus Logo

4G Home Internet Everyday 500GB (Month-to-Month)

  • $216 upfront modem cost for B818 Modem
  • Cost of 1MB included data is $0.0002
  • Available in selected areas

min. cost $291 (incl. $216 modem cost) over first month plan period

500GBMax Data**/billing period $75Advertised Cost^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Optus 5G Home Internet Plans

Optus is offering unlimited 5G Home Internet to customers in eligible areas. Qualifying customers can access unlimited data on the 5G network from $75 per month, albeit with a maximum download speed of 100Mbps. If you want unrestricted speeds, you can upgrade to the new 5G Internet Entertainer plan with no speed caps from $90 per month.

You’ll also get a Nokia 5G modem with 4G/LTE backup and Optus Sport + Fitness included on all plans, and Fetch Mighty included on the 5G Internet Entertainer plan.

Optus 5G Home Internet is available both on a two-year contract and on a month-to-month plan. Plans over 24-month feature no additional setup costs, but month-to-month customers will need to pay a $200 upfront start-up fee.

Optus 5G Home Internet plans

The following table shows selected published Optus 5G home internet plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Optus Logo

Optus 5G Internet Everyday

  • Speed capped at 100Mbps
  • 50Mbps satisfaction guarantee
  • Includes the Optus supplied Nokia modem
  • $200 start-up fee
  • Special offer: one month free

min. cost $275 over first month

UnlimitedMax Data**/billing period $75Advertised Cost^^/billing period
Optus Logo

Optus 5G Internet Everyday (24M)

  • Speed capped at 100Mbps
  • 50Mbps satisfaction guarantee
  • Includes the Optus supplied Nokia modem
  • $0 start-up fee
  • Special offer: one month free

min. cost $1,800 over 24 months

UnlimitedMax Data**/billing period $75Advertised Cost^^/billing period
Optus Logo

Optus 5G Internet Entertainer

  • No speed cap
  • 50Mbps satisfaction guarantee
  • Includes the Optus supplied Nokia modem
  • $200 start-up fee
  • Special offer: one month free

min. cost $290 over first month

UnlimitedMax Data**/billing period $90Advertised Cost^^/billing period
Optus Logo

Optus 5G Internet Entertainer (24M)

  • No speed cap
  • 50Mbps satisfaction guarantee
  • Includes the Optus supplied Nokia modem
  • $0 start-up fee
  • Special offer: one month free

min. cost $2,160 over 24 months

UnlimitedMax Data**/billing period $90Advertised Cost^^/billing period
View all NBN plans listed on Canstar Blue

Optus Mobile Broadband Plans

Optus offers a small selection of month-to-month mobile broadband plans (data SIM-only plans), with the ability to bundle in a tablet or smart accessory, or bring your own compatible modem or device. Data inclusions are smaller than what you get with 4G or 5G home internet, with 5GB of data for $15 per month, going up to 75GB of data for $50 per month, however there are no excess data charges so you can keep using your data at the 1.5Mbps capped speed. Plans include access to Optus Sport, plus data sharing between other eligible plans on your Optus account.

Optus Mobile Broadband Plans

The following table shows a selection of Optus mobile broadband plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest and then by data allowance, largest to smallest.

Brand Features Max Data/billing period Advertised Cost^^/billing period
optus Logo

Small Data SIM Plan

  • SIM Only
  • Month-to-month plan (SIM plan price, inclusions & add-ons may change as notified)
  • Includes Optus Sport
  • Extra data $10/GB

min. cost $15 month to month

5GBMax Data**/billing period $15Advertised Cost^^/billing period
Optus Logo

Medium Data SIM Plan

  • SIM Only
  • Month-to-month plan (SIM plan price, inclusions & add-ons may change as notified)
  • Includes Optus Sport
  • Extra data $10/GB

min. cost $25 month to month

25GBMax Data**/billing period $25Advertised Cost^^/billing period
Optus Logo

Large Data SIM Plan

  • SIM Only
  • Month-to-month plan (SIM plan price, inclusions & add-ons may change as notified)
  • Includes Optus Sport
  • Extra data $10/GB

min. cost $50 month to month

75GBMax Data**/billing period $50Advertised Cost^^/billing period

Optus Internet Contact & Customer Support

As you’d expect from a large telco, Optus has several different customer service and support options available.

  • There is an online forum and FAQ page addressing a range of questions, troubleshooting and issues
  • Optus 24/7 live message support on the website and through the My Optus app
  • Optus technical and customer service number: 133 937

Generally, Optus and other telcos are moving away from having call centres as the go-to source of troubleshooting, instead encouraging consumers to use online chat, FAQs, forums and more to solve their issues. Optus also has an online portal and app where customers can access all their information, billing details and more.

Optus Internet FAQs

If you’re still after some details on Optus internet plans, check out the following FAQs to see if your question is answered, otherwise, check the Optus website for more information.

What is the cheapest Optus internet plan?

Technically the cheapest internet plan that Optus offers is its $15 mobile broadband plan. However, this plan is limited to 5GB of monthly data and is not suitable for day-to-day home internet usage. The cheapest Optus NBN plan is $75 per month with NBN 50 speeds and unlimited data, the cheapest 4G home internet plan is $65 per month with 200GB of data, while the cheapest 5G home internet plan is $75 per month with unlimited data.

Does Optus internet have unlimited data?

The good news is that unlimited data is standard on both the Optus NBN plans and Optus 5G home internet plans, so you don’t need to stress about going over your data allowance. Limited data inclusions are only on Optus 4G home internet and mobile broadband plans.

Can I get Optus internet at my home?

The options for Optus internet that you have available to you depends on where you live and what connection types are available at your home. For example, 5G Home Internet plans are only available to limited addresses, and even 4G Home Internet plans will require you to be in an area with good mobile network access. If you’re in an area that is connected to the NBN, you will most likely be able to sign up to Optus for your NBN plan, however the NBN connection type you have to your home may determine which speed plans are available to you.

Is Optus internet good for gaming?

Optus is one of several internet providers to offer specific internet tools for improving online gaming. The Optus Game Path tool is a Microsoft Windows application that works to optimise your online gaming experience by finding the best paths to improve connections to servers, both local and overseas. It also tracks your network performance and allows you to manually optimise your servers or use an automatic option with its own A.I. that will optimise it for you. This tool is available as an add on with eligible NBN connections and Windows 10 PCs for an additional $10 per month.

Is there an Optus internet outage?

Optus internet not working at your home? To check if your home internet is down, try restarting your modem/router by turning it off and on again. If that doesn’t work, you may need to unplug your modem/router from the power point for around 10 minutes and turn it back on. If you’re still experiencing issues after these simple troubleshooting tips, check the Optus website or NBN website to see if there are any network outages in your area. Otherwise, you’ll need to get in touch with Optus for further assistance and to check if there is anything wrong with your connection.

How does Optus compare to other internet providers?

Since the introduction of its streamlined new plan range, comparing Optus plans to the competition has become remarkably simple – all Optus NBN plans now come with unlimited data, which is still a significant advantage over plans offered by many large ISPs. Optus generally stacks up pretty well against other large ISPs, benefiting from its Fetch TV packages and having the Standard Plus speed tier as the default speed option on NBN plans. Optus plan prices are also fairly competitive – while not the cheapest NBN plans on the market, they are still not the most expensive plans either. Other internet and NBN providers competing with Optus include:

Overall, with these big telcos you’ll have to keep an eye out for contract length, setup fees, modem costs and other other fees that can make the first month of a plan quite expensive.

Is Optus a good internet provider?

Optus offers many attractive options across a range of internet connection types, and with unlimited data starting at just $75 a month – even on NBN – it’s pretty hard to look past. The telco also routinely tops the ACCC’s quarterly Measuring Broadband report indicating that Optus typically delivers a fast and reliable NBN performance.

While some providers do offer cheaper prices, Optus’ inclusion of Fetch and Optus Sport on plans from just $79 per month make it pretty much a ‘go-to’ when it comes to internet and entertainment bundles. However, if you don’t need an entertainment bundle with your internet plan, don’t sign up just for the sake of it, as you can save a few dollars a month by choosing the internet-only option.

Access to 5G Home Internet plans is also a big plus if you’re looking for an alternative to the NBN, provided you can access these 5G plans at your home. Optus does strike a good balance between price, performance and inclusions, making it a worthy internet provider to consider when you’re comparing internet plans.

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About the author of this page

Emma Bradstock Canstar Blue

This page was written and is regularly updated by Canstar Blue’s Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.

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What do customers think about Optus NBN plans?

In 2020, Australians gave Optus 3 out of 5 stars for Overall Customer Satisfaction in NBN plans.

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