Telstra Internet: Review & Plans
Telstra is the largest internet provider in Australia, but does that mean you’re getting the best value for money? The telco giant offers a wide range of home internet options including NBN connections, plans using a combination of ADSL and Cable connections, and mobile broadband options including 5G broadband. Of course, the plans you can sign up to all depends on the location of your home and what is available in your area, not to mention your personal preference and internet needs.
There are several plan types available, all of which can be purchased as broadband-only (and often bundled with a home phone at no extra cost) or with your choice of entertainment packages and other add ons. There are various entertainment bundles to choose from, including bundles with Foxtel TV packages, plans bundled with Telstra TV and even the option to add on a Xbox All Access package. But how do Telstra’s internet plans compare to its rivals when it comes to price and features? In this review, we’ll cover a range of Telstra internet plans and general information to help you decide whether Telstra is the right internet provider for you.
Which Telstra internet plans can I sign up to?
Telstra has a relatively simplified selection of internet plans, with plans available across a range of connections. You can pick up Telstra internet plans on the following options:
- Home wireless broadband
- Mobile broadband
- 5G broadband
Telstra’s ADSL and Cable plans are listed as ‘NBN ready’ so you can simply switch to NBN once it becomes available to your home. There are also two wireless broadband categories — home wireless and mobile broadband. Of course what types of plans and connections you can sign up for at your home largely depend on what is available in your area, and what your home internet needs are.
The cost of Telstra internet for the home differs between plans, depending on a range of factors including your connection, the speed tier you choose (if you’re on NBN) and how much data is included on the plan. For example, mobile broadband plans are typically much cheaper than a fixed home internet connection, however the data inclusions are usually quite small. In comparison, a super-fast speed NBN plan can cost well over $100 per month, especially when you include extras such as entertainment add-ons.
How fast are Telstra’s internet plans?
The speed of your home internet will depend on a range of factors, including what type of internet you’re using. Telstra’s NBN plans for example, can theoretically reach up to 1Gbps, while its 5G plans can reach up to 20Gbps, however actual speeds you experience may differ. Here’s a quick look at the potential speeds you can reach on Telstra’s different home internet options:
- Maximum download speeds for ADSL are around 8Mbps while ADSL2+ speeds are around 20Mbps
- Cable connections can reach around 30Mbps to 50Mbps for download speeds
- Telstra’s NBN plans start at 25Mbps and go up to 1000Mbps, however actual speeds experienced can differ
- 5G can reach speeds up to 20Gbps — that’s 200 times faster than the 100Mbps NBN speed tier
If you live in an area with access to the NBN, Telstra currently offers multiple NBN speed tiers – 25Mbps, 50Mbps or the premium 100Mbps plan, plus 250Mbps and 1000Mbps premium add-ons. Speeds of NBN 100 and above are more likely to suit households with four or more people, and is ideal if you do a lot of high-quality video streaming, gaming or data-heavy work.
Telstra made major upgrades to its network in mid-2020 that it claims boost the speed of most NBN connections by around 15%. If you’re on a qualifying connection, you should now see typical speeds, even during peak evening times, close or equal to the maximum possible speed available on your plan for NBN 25, NBN 50 and NBN 100.
Telstra’s range of broadband plans often come with several perks, so let’s dive in with more detail to see how far your money goes.
Telstra NBN Plans
Telstra has quite a few simplified NBN plans up its sleeve, with a variety of data options, contract lengths and call packs available. Prices start at just $80 a month for unlimited data on the NBN 25 speed tier, while NBN 50 speeds with unlimited data is available from $90 per month.
- The most commonly available speed tiers are NBN 25, NBN 50 and NBN 100 speeds, with unlimited data included on all plans.
- Premium (NBN 100) speeds are mostly available to homes with FTTP, FTTC or HFC NBN connections, with some FTTN and FTTB homes also eligible.
- Superfast (NBN 250) and Ultrafast (NBN 1000) plans are only available to FTTP and selected HFC homes.
- You may need to pay upfront fees for installation and your modem.
The below table features selected published Telstra NBN plans from Canstar Blue’s database, listed in order of cost from the lowest to highest and then by data allowance. Use our comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.
Telstra 5G Mobile Broadband Plans
While 5G isn’t the most widely available network, Telstra is working on expanding its growing 5G network. If you’re lucky enough to live in an area connected to the Telstra 5G network, you can now pick up a 5G home broadband plan.
You’ll need to order the Telstra 5G Wi-Fi Pro on a plan over 12 or 24 months (or outright), and then bundle with a mobile broadband plan, which is an additional monthly cost.
Access to the 5G network on these plans varies. Customers on the Medium and Large plans will have access to 5G included on their plan, whereas Extra Small and Small plan customers don’t have access included. So, if you plan to access the 5G network, you’ll need to pay a minimum of $55 per month for your plan. These plans are also offered on an Upfront basis, so you’ll pay for each month in advance via AutoPay.
Telstra Mobile Broadband Plans
The following table shows a selection of published Telstra mobile broadband plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This is a selection of products with links to referral partners.
|Brand||Features||Max Data**/billing period||Advertised Cost^^/billing period|
min. cost $15 over one month
|5GB||$15||Go To Site|
min. cost $25 over one month
|30GB||$25||Go To Site|
min. cost $55 over one month
|75GB||$55||Go To Site|
min. cost $85 over one month
|400GB||$85||Go To Site|
|View all NBN plans listed on Canstar Blue||**^^View important information|
Telstra ADSL2+ & Cable Plans
Perhaps one of the most impressive things about Telstra is that across all types of plans, you are not compromising on price or inclusions. That is to say, you can expect the same or similar value from ADSL2+ plans as you can with its NBN and cable broadband.
Many of these are month-to-month plans, however if you choose an entertainment pack, you’ll typically be required to sign up on a contract. While a monthly plan gives you the flexibility and freedom to cancel whenever you want to, you need to be wary of upfront costs, such as installation, modem fees and delivery fees.
If you’re choosing ADSL or Cable while you wait for your home to be connected to the NBN, switching from one of these plans to Telstra NBN is easy — Telstra will let you know when your home has NBN access so you can make the switch.
Telstra Mobile Broadband Plans & Home Wireless Plans
Home wireless and mobile broadband plans are increasing in popularity, with the average cost of 4G data decreasing over time and the need for flexibility increasing. While 5G is the big star when it comes to wireless internet plans, a 4G wireless broadband option can be a good option for some.
Telstra has simplified its mobile broadband range, separating your data plan from your modem of choice. If you don’t already have a modem, you’ll simply choose from one of the Telstra modems on offer, decide whether you want your repayments to run over 12 or 24 months or to buy outright, and then add on a data plan. There are four data plans to choose from, with prices starting at $15 for 5GB of data, going up to $85 with 400GB of data, all of which are payable upfront via AutoPay.
While those data inclusions may seem limiting, especially for home use, these plans have no excess data charges — like Telstra’s postpaid phone plans, you can keep using data but at the capped speed of 1.5Mbps.
Prepaid mobile broadband plans
Telstra’s prepaid mobile broadband lets you buy one of several devices and recharge it with your choice of several prepaid data plans. There are several SIM options, or you can add on the $2 SIM Kit and then choose your recharge amount. SIM-only mobile broadband plans are a way of getting Telstra internet plans for iPads and other mobile devices. Here are the Telstra prepaid mobile broadband recharges available:
- 5GB for $20 over 14 days
- 12GB for $30 over 28 days
- 35GB for $50 over 28 days
- 40GB for $150 over 12 months
- 180GB for $300 over 12 months
If you don’t have a compatible device, there are several prepaid mobile broadband devices available to purchase, but you will have to buy your device outright. Otherwise, these SIM cards can be used in a mobile phone or other portable device with a SIM card slot, like an iPad or tablet.
Telstra’s features and extras
Telstra could be described as a ‘full service’ telco, meaning it offers a whole lot more than just broadband. Here’s what you can expect with Telstra:
- Entertainment: Customers can add Foxtel and Foxtel Now packages, as well as Telstra TV, Xbox All Access, Kayo Sports, and even BINGE video streaming to their plans.
- Call packs: Telstra offers home phone for no extra cost on internet plans, with unlimited calls to Australian mobiles and landlines included. Even if you don’t need a home phone, you’re not charged any extra for this inclusion.
- Speeds: If you’re looking at NBN, you can choose from three base NBN speed tiers when signing up for a Telstra NBN plan, with the option to add on one of the two extra-fast speed tiers when you sign up to the premium speed plans.
- Modem: Modems may be included on select plans, or added on for additional cost. If you cancel your month-to-month plan before 24 months, you may be required to pay off the modem. Telstra also offers a smart modem with 4G backup, so you’ll still have internet access through the mobile network even if your fixed connection is down.
- Telstra Plus rewards: Telstra customers are eligible to join Telstra Plus rewards at no extra ongoing cost. You earn points every time you make an eligible payment, and those points can be redeemed for discounts on devices, accessories and more through the Rewards store. Members also enjoy benefits likes discounted movie and sports tickets and event pre-sales.
As you can see, Telstra does offer more than just internet plans, and while plan prices might be on the higher end compared to other internet providers, you might find that the additional extras available from Telstra could be enough included value for the price.
If you’re wondering what other features Telstra has to offer for NBN plans, the below table includes what you’ll be able to access when signing up to a Telstra NBN plan for your home internet.
Telstra NBN Plans
Top-speed NBN Plan
Choice of contract
Available across FTTP, FTTB, FTTN
Telstra Network Coverage
Telstra prides itself on being the ‘network without equal’ and states that the NBN is rolling out fibre coverage to 93% of Australians. The remaining 7% will be covered by fixed wireless and SkyMuster satellite technologies. Telstra has a coverage map and address checker on its website to let customers know what type of NBN is coming to their area, and when.
Current NBN rollout covers many capital cities, as well as major regional hubs along the eastern seaboard, as pictured.
Telstra NBN Plans
As most Aussie homes are now connected to the NBN, most customers looking for an internet plan through Telstra will most likely find a NBN plan to suit their needs. Telstra offers plans suitable for smaller households that may not be heavy internet users, along with plans for larger households that need faster internet speeds and unlimited data. Telstra NBN plans are also available with a range of entertainment add ons available.
Telstra Standard Speed Plan
If you’re looking for a basic NBN plan and don’t need those faster or premium speeds, Telstra’s Standard Speed plan offers unlimited data on the NBN 25 tier. You’ll pay $80 per month for this plan, with typical evening speeds listed at 25Mbps between 7pm – 11pm.
Telstra Standard Plus Speed Plan
If you desire faster speeds, Telstra has a fairly competitive unlimited plan at $90 a month. This comes with Standard Plus NBN 50, with typical evening speeds of 50Mbps.
Telstra Premium Speed Plan
If you want your NBN speed faster than the NBN 50 speed tier, you can choose the Premium Speed plan with unlimited data. This plan will set you back $110 per month, and offers typical evening speeds of 100Mbps.
Superfast Telstra NBN plans
Premium customers with eligible NBN connection types can also add a Superfast NBN 250 or Ultrafast NBN 1000 speed boost to their plan. These are priced at an extra $30 and $70 per month respectively, so you’ll pay $140 for NBN 250 in total and $180 for NBN 1000.
Telstra suggests typical evening speeds of 215Mbps for NBN 250 plans, and 250Mbps for NBN 1000, although these figures will be updated when the telco collects more customer data.
Telstra Superfast & Ultrafast NBN Plans
The following table shows a selection of Telstra NBN 250 and NBN 1000 plans on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
|Brand||Features||Max Data**/billing period||Advertised Cost^^/billing period|
min. cost $3,459 over 24 months
|Unlimited||$140||Go To Site|
min. cost $4,419 over 24 months
|Unlimited||$180||Go To Site|
|View all NBN plans listed on Canstar Blue||**^^View important information|
Telstra Customer Service & Support
As Australia’s largest telco, you would rightfully expect Telstra to have a comprehensive customer service system.
- There are many FAQ documents on its website, with 24/7 chat functions if needed.
- Telstra has a multilingual customer service team so you’re covered if you want to speak in your native tongue.
- Telstra customer service number is 13 22 00.
Telstra has a variety of customer support functions, as well as a range of bricks and mortar stores throughout Australia; often it can be easier just to pop into one and chat to a real person. It’s all up to you.
Telstra Internet FAQ
Still have some questions about Telstra internet? Take a look at the below FAQs to see if your question is answered, otherwise it’s worth checking out the Telstra website for more information.
What is the cheapest Telstra NBN plan?
Whether you choose NBN from Telstra, the cheapest plan costs just $80 per month, with unlimited data included. As for non-fixed home internet, the cheapest prepaid mobile broadband recharge is $20 for 5GB of data over a 14-day expiry period, while the cheapest month-to-month home wireless plan is $15 per month with 5GB data.
Does Telstra have unlimited data?
Telstra only offers unlimited data on its fixed home internet connections (NBN, ADSL and Cable) and these plans will cost a minimum of $80 per month (with NBN 25 speeds if choosing NBN). Mobile broadband plans include no excess data charges, which means you can keep using your internet but at the capped speed of 1.5Mbps.
How much does Telstra internet cost?
This does depend on the plan you choose. Telstra is on the more expensive end of the spectrum when it comes to internet plans, although Telstra does tend to have extras and added value that could be worth the price. Typically for fixed home internet you can pay anywhere from $80 up to $180 for just internet, excluding entertainment add-ons.
Can I get Telstra internet at my home?
If you have an NBN connection to your home, it’s likely you’ll have access to Telstra internet at your home. Access to ADSL, Cable and even home wireless options, does depend on where you live and if your home has access. Even home wireless and mobile broadband requires you to be close to a Telstra mobile tower. The best way to find out what Telstra internet services you have at your home, is to check your address on the Telstra website.
Is Telstra internet good for gaming?
Telstra offers the fastest NBN speed tiers available — NBN 100, 250 and 1000, which are great if you want a fast online gaming experience. Even NBN 50 is adequate for online gaming. If you want an even better gaming experience, Telstra offers the ‘Game Optimiser’ tool, which costs an additional $10 per month (on NBN 50 and NBN 100 plans). The Game Optimiser prioritises online gaming traffic, allows you to choose your preferred game server region, and allows you to control home network use.
My Telstra internet isn’t working
If your home internet is down, you might want to try restarting your modem/router. Simply turn it off and wait a minute or so, then turn it back on and see whether you regain access. Sometimes you may also need to unplug your modem/router from the power point and leave it unplugged for around 10 minutes, then turn the power back on and the modem/router.
If these simple troubleshooting options don’t work and you’re still without coverage, you may need to check the NBN Co website to see if there is an NBN outage in your area, or get in touch with Telstra’s customer support to find out if there is anything wrong with your connection.
How does Telstra internet compare to other providers?
Telstra offers much more than just broadband, thanks to its range of entertainment extras and add ons. Other telcos that offer unlimited data, entertainment and home phone call packs include:
While most — barring Foxtel — do not include Foxtel entertainment, there is often some form of entertainment bundled in, usually in the name of Fetch TV. It all depends on what you’re after here.
Is Telstra a good internet provider?
Telstra is generally one of the most expensive internet service providers, however, the trade-off is that with Telstra you’ll get extras like:
- Comprehensive 24/7 customer service and physical stores
- Usually reliable and comprehensive network coverage
- Entertainment packs including Telstra TV, Foxtel and Xbox on more expensive plans
- Other value-add perks like 4G backup on Telstra’s smart modem
- 5G broadband plans with Australia’s largest 5G network
While prices are a bit steeper than others, Telstra is still a very strong choice when you’re shopping for a new internet plan, and the extras that provide a bit more value to its plans may be worth the money. Other providers offer cheaper plans, but if you want more than just internet, Telstra might suit your needs.
When it comes to what customers think about their Telstra NBN plan, Telstra was rated 3 out of a possible 5 stars for overall customer satisfaction in Canstar Blue’s annual Most Satisfied Customers for NBN Providers rating. Customers rated Telstra 3 stars for both customer service and value for money, however the provider was rated 4 stars for speed and reliability, ease of setup and bill and cost clarity. Other NBN providers were rated higher, however everyone’s experience with their NBN provider is different.
Overall, it comes down to what you think will be the best internet plan for your needs. Telstra does indeed offer more options, and if you’re still waiting for your home to be connected to the NBN, Telstra is one of the few providers still offering alternative fixed-line internet connections. It also has a comprehensive range of wireless internet plans that could suit your needs if you’re looking for an alternative to an NBN plan.
But before you jump in, it’s worth comparing what internet plans around out there from other providers to help you find an option that will suit your needs and budget.
Other articles worth reading
- The Cheapest NBN Plans
- Australia’s Top NBN Plans
- NBN Speed Tiers Explained
- Checking If Your Router is NBN-Ready
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
What do customers think about Telstra NBN plans?
In 2020, Australians gave Telstra 3 out of 5 stars for Overall Customer Satisfaction in NBN plans.
Telstra is Australia’s largest telecom company, offering a range of services to millions of Australians. Here’s what you need to know about this internet provider:
Telstra started back in 1975 when the Australian Telecommunications Commission commenced trading under Telecom. In 1993, Telecom merged with the Overseas Telecommunications Corporation, changing its name to Telstra. Four years later in 1997, Telstra’s first shares were listed on the ASX.
Telstra has a range of products outside of just internet, including:
- Mobile plans
- Tablet plans
- Mobile accessories
- Internet and Broadband plans
- NBN packages
- Entertainment services
- Home phone plans
More Telstra Services
|Service||Does Telstra offer it?|
|Online chat functionality|
|Extra data available for purchase|
|Multiple billing options|
|Alert for payment reminders|
|App for online account management|
Telstra: Recent Key Dates
2008 | Telstra submitted a proposal to build a National Broadband Network, which was ultimately turned down.
2011 | NBN Co Limited signs an agreement with Telstra that periodically stops Telstra from marketing their mobile network as an NBN alternative.
2011 | Telstra launches a new brand identity and colour scheme.
2013 | Telstra launches Belong, another ISP.
2013 | Telstra adds PayPal to its payment options.
2015 | Telstra stopped selling dial-up internet, transferring off existing customers.