Exetel NBN Plans Review

Exetel started off as a family-owned Australian internet service provider, which is now owned by internet provider Superloop, with both brands offering NBN plans to customers. At Canstar Blue, we take a look at Exetel’s broadband plans so you can decide which plan is right for you.

Exetel internet plans

While Exetel had previously offered a range of NBN and other fibre broadband plans, it now offers only one fast-speed NBN plan with an optional speed boost. NBN and other fibre internet connections offer the option to BYO modem or add on your choice pf modem for an additional upfront cost. You can also add on a home phone service with either PAYG calls or a call pack which will cost extra each month.

Exetel NBN coverage

Exetel offers fibre NBN only on the FTTP and HFC connection types, as its fast-speed plan requires the faster connection types. Exetel has an address checker on its website so you can check if you’re able to sign up to its plan.

Exetel features and bonuses

Exetel offers a few extras on its plans although there aren’t any entertainment extras or optional modems to add on.

• Speed boost: For an extra $1 per day, you can boost your speed up to 1000Mbps. Keep in mind that actual speeds will vary.
• Plan hibernation: If you want to pause your service temporarily, especially while travelling, you can hibernate your plan to save $1 per day, which also reduces speeds to 12Mbps.

Exetel NBN plans

While Exetel had previously offered a range of speed tiers, it now offers one simple BYO fast-speed NBN plan. You’ll get 500Mbps download speeds and 40Mbps upload speeds, however real-world speed performance may vary. You can also boost your plan up to Warp Speed (1000Mbps download and 50Mbps upload) for an additional $1 per day.

The following table shows Exetel’s fast-speed NBN plan. Use our free internet comparison tool to see plans from a range of other providers.

Exetel support and customer service

If you need help with your Exetel service, live chat is available on the Exetel site. While the AI chatbot is available 24/7 to help with simple tasks, if you prefer to speak to the live chat team, they are available from 9am to 9pm AEST, seven days a week.

How does Exetel compare to other providers?

Exetel compares pretty well against a range of providers, as its fast-speed price is significantly lower than many other fast-speed plans. Other providers to may wish to consider include:

• Superloop
• iiNet
• Dodo
• iPrimus
• Optus

With every plan, it’s important to consider not only the monthly plan fee, but any setup fees and other sneakies that can make the first month quite prohibitive. While month-to-month plans are the standard now, keep in mind that free or ‘added on’ modems can come with a catch, essentially locking you in to your plan for 12 or so months to make up for the free modem (and often cancellation will require the modem to be paid off or returned). Keep on the lookout for these fees and catches and you can be well on your way to finding the perfect plan for you.

Is an Exetel broadband plan good value for money?

That depends on what type of plan you’re after — Exetel’s one-plan offer might be limiting to some, if you’re looking for a fast-speed plan at a good price, and you have the right NBN connection type, Exetel might be the right provider for you. To find out more about Exetel and other broadband providers, check out our Canstar Blue NBN provider ratings for customer satisfaction.

About the author of this page

This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent more than a decade writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

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