Car Servicing Chains Reviewed

If your vehicle needs a health check, compare car servicing chains with our customer satisfaction ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in June 2016, published in June 2016.

2016 Award for Car servicing chains

Most Satisfied Customers | Ultra Tune

This year, Ultra Tune was the only one to achieve a five star review for overall customer satisfaction. In fact, Ultra Tune received top marks in every category.

Ultra Tune hits the right notes with car servicing

Owning and driving a vehicle comes with great responsibility – to yourself, your passengers and other road-users. This includes maintaining your car in a fit and healthy condition, because a vehicle that is not roadworthy could be a danger to everyone. The backbone of maintaining your car’s condition is through regular servicing, which is exactly why Canstar Blue thinks it’s important to review car servicing chains in Australia to see which are making the process as easy as possible.

To do this, we annually survey hundreds of motorists who have recently had their vehicle serviced at a car servicing chain, and the star ratings you see above reflect their opinions and experiences with these four companies. This year, Ultra Tune was the only one to achieve a five star review for overall customer satisfaction. In fact, Ultra Tune received top marks in every category – value for money, effectiveness of repairs, customer service, quality of servicing, cost of parts, and time taken. That’s a clear and strong endorsement from motorists who have used Ultra Tune.

Picking a car servicing chain

Owning a vehicle does not come cheap, with servicing representing one of the most significant ongoing expenses. However, it is necessary. Our survey found Aussie motorists spent an average of $383 on their most recent service, including any additional costs for repairs or parts.

Just because you own a car doesn’t mean you’re familiar with all of the intrinsic details of it. So when you need to put your trust in the experts, it’s natural to feel anxious about whether or not you’re getting a fair go, and the automotive industry is no stranger to scandals – we’ve all heard about the rogue mechanics ripping off little old ladies. More than half (58%) of adults told us they have needed to pay unexpected charges after a service, and 78% are wary of paying too much. This uncertainty will help explain why two-thirds of motorists (67%) always get their vehicle serviced at the same place. Their reasons for doing so were as follows:

  • I trust them to do an honest job: 60%
  • It’s convenient to go there (e.g. closest to home): 20%
  • They are the cheapest: 11%
  • Other reasons: 9%

Clearly, motorists value an open and honest servicing chain. If you’re trying to pick one for the first time, it’s good to get the feedback of other motorists who have visited one before you. That’s where our star ratings come in. Customer reviews are a great way to keep the industry honest, and give you confidence that you’re not being taken for a ride.

Realistically, the vast majority of motorists will get a good, honest job from any reputable servicing chain – such as the four in our ratings. In fact, you may find that any unexpected charges you’re left to pay are down to you – because of your driving style, the types of surfaces you drive on, or simply because you haven’t maintained your vehicle as well as you need to, including regular servicing.

The importance of car servicing

Regular servicing is hugely important to maintain both the reliability and value of your vehicle. When it comes to how often you should get your car serviced, you will need to check the owner’s manual. This will tell you how often to get the car serviced, and also point out the most important components and systems that need checking. As a general rule of thumb, cars should be serviced every six months, but if you get the impression your vehicle is underperforming at any time, you should get it looked over straight away.

As we know, servicing can be expensive. So to avoid any shock bills, here are some basic things you should be doing to keep your vehicle ticking over nicely:

  1. Check your tyre pressure
  2. Check your oil, water and coolant levels
  3. Check your lights are working properly

However, nothing hurts a car more than reckless or erratic driving, so keep your cool on the roads to limit wear and tear. In the end, it all comes back to responsibility. If you take care of your car, you’ll see the benefits over time.

Frequently asked questions

Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who had their car serviced at a car servicing chain in the last two years – in this case, 504 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.