Aussies have rated DiDi as the top brand in Canstar Blue’s latest ridesharing ratings, with the brand rated five stars for value for money, availability of vehicle, reliability & timing, customer service, cleanliness & quality of vehicle, deals & discounts and overall satisfaction.
Our review compares ridesharing services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which ridesharing service they think is best!
Canstar Blue surveyed 985 Australians for their feedback on the ridesharing service(s) they’ve used in the last six months.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
DiDi was rated five stars for value for money, availability of vehicle, reliability & timing, customer service, cleanliness & quality of vehicle, deals & discounts and overall satisfaction, with four stars for website & app navigation.
With a heritage that started back in 2012 as a taxi-hailing service, DiDi launched in Australia in 2019, and has grown to offer a variety of services, from traditional ridesharing to DiDi Delivery services for when you need something delivered. Available in 28 cities across Australia, DiDi’s fares are calculated primarily on distance and time, with a base fare and GST also generally applied, along with state-specific fees, tolls, waiting and cancellation fees.
Fare estimates are available when you’ve added in your destination, with a Split Fare option available for when you’re travelling with a crew, in addition to having the ability to add ‘Trusted Contacts’ to share your trip status and location with people for additional passenger safety.
Uber was rated five stars for availability of vehicle, reliability & timing, cleanliness & quality of vehicle and website & app navigation, with four stars for customer service, value for money and overall satisfaction, and just two stars for deals & discounts.
Likely what you’ll think of when it comes to ridesharing services, Uber has been around since 2009 when it was originally founded as ‘Ubercab’, before gaining traction in 2012, launching in Australia at the same time. Offering a variety of services nowadays, Uber’s bread and butter is still getting you to your destination, with a variety of vehicle and services offered, including UberX, Uber Green, UberXL, Premium, Comfort along with Pet-friendly and Assist services for those with wheelchairs or other needs.
Uber also suggests some of your more frequent haunts to help cut down on typing addresses in, along with pre-booking options for when you need to get to the airport first thing in the morning. You’ll also be given a price estimate before you book, ensuring there’s no surprises on your wallet, with the fare breakdown consisting of a base rate, distance and time estimates, demand for rides, any tolls or surcharges, although you can also split the fare with your mates if you’re heading out together.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
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Think of ridesharing as the Tinder of transportation. If you’re looking for a lift, or to get somewhere fast, peer-to-peer ridesharing can match you with drivers of private vehicles near you, so you can get a ride to your destination. The beauty of these types of services is that they allow you to get a fare estimate before you book a ride, so you know exactly how much you’ll pay before hopping in the car. Gone are the days of watching the taxi fare meter tick in horror with no way out! Ridesharing services work through apps, making it convenient to book and track your ride in real-time.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s ridesharing services ratings:
Best-Rated Ridesharing Services - August 12th
Rideshare apps have become one of the more popular modes of transport, with companies such as Uber and DiDi two of the largest rideshare names currently in Australia. Although ridesharing services hit the mainstream only …
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Best-Rated Aussie Escapes - March 18th
The land of rugged red cliffs, pure white sands and crystal-clear oceans, Western Australia truly is the country’s hidden gem. Whether you’re enjoying the state’s magnificent coastline, sampling the goods of a region that’s famous …
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Best-Rated Aussie Escapes - March 16th
It’s widely regarded as ‘Australia’s Adventure Drive’ – linking tropical Cairns to historical Broome through a 4,000+ kilometre route across Far North Queensland, the Top End and over and through Western Australia. Spend weeks exploring …
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Best-Rated Aussie Escapes - March 11th
If you’re dreaming of a holiday where sun-bleached sands meet lush rainforests, with a dash of cave-walking and gemstones for good measure, then it might be time to take a trip up to North Queensland. …
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Best-Rated Aussie Escapes - March 11th
Step back in time and discover outback Queensland through an assortment of museums, cultural displays and prehistoric time-capsules dotted across the west. From dinosaurs and preserved fossils to rich indigenous culture and everything in between, …
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