Canstar Blue’s review of rideshare services compares Uber, DiDi and Ola on reliability and timing, availability of vehicles, customer service, cleanliness and quality of vehicles, website or app navigation, deals and specials available, value for money and overall satisfaction.
Heading out with friends? Going to the airport? Running late for work? Forget taxis, peer-to-peer ridesharing has become a more convenient and cheaper way to travel. It’s given us the freedom of fare estimates and real-time tracking of our rides, as well as added security. It all started with Uber back in 2012 (in Australia) and now other ridesharing services have popped up all over to give us more choice and competitive fares.
But, how do we know which ridesharing platform is best in terms of reliability, service and other important factors we value as customers? To find out, Canstar Blue surveyed more than 500 Aussies for their feedback on the ridesharing services they have used in the last six months. Respondents rated the platforms they used on customer service, reliability and timing, availability of vehicles, cleanliness and quality of vehicles, website or app navigation, deals and specials available, value for money and overall satisfaction. Rideshare services that met the minimum required survey sample size of 30 responses are included in the results.
Uber jumped in the driver’s seat in our latest ratings, bumping up to first place with five-star reviews for overall satisfaction and most other research categories!
Here are the best ridesharing services in Australia, as rated by consumers in Canstar Blue’s review:
Buckle up! Uber has taken the wheel as the number one rideshare app among Aussies, with the service receiving five-star reviews for its customer service, reliability and timing, availability of vehicles, cleanliness and quality of vehicles, website or app navigation and overall satisfaction. Runner-up DiDi similarly impressed passengers in terms of customer service, website or app navigation and value for money, earning full marks for each factor. But Ola certainly caught up when it came to deals and specials available, scoring best with a five-star review.
Uber is the original ridesharing service, with the largest network of active riders and users. It’s available widely in Australia and in over 700 cities worldwide. With Uber, you can get rides on-demand basically anywhere, compare prices for different ride options at the swipe of a button and track your ride in real-time, while also sharing your location with friends and family if you want to. Uber offers a few different economy and premium ride options to choose from.
Due to COVID-19, most Uber ride options now only allow up to three people in the backseat and require the front passenger seat to be left free. UberXL rides have also been downsized to fit a maximum of five passengers, instead of six.
Here are a few ride options:
DiDi is a Chinese-owned peer-to-peer ridesharing service with more than 550 million active users worldwide (and counting). This platform landed on our shores in 2018 and was quick to steal some market share thanks to its comparatively low fares. Aside from that, DiDi offers the same services and functions you’d expect from any rideshare platform, such as the ability to get an instant fare estimate for your destination, track your ride in real-time and share your location with others for extra safety. DiDi Express is the most popular ride option which allows you to connect with a vehicle nearest to you. You also have the option to contact your driver via phone and in-app messaging.
At the time of writing, these are the main locations DiDi is available in:
Ola is another well-known on-demand rideshare service that motored its way to Australia in 2018. This platform works like other peer-to-peer rideshares by allowing you to estimate your face costs before booking a trip with contactless payments, to track your ride in real-time and save your favourite destinations on the app so you don’t have to enter your home or work address every time. Ola also offers various vehicle options to choose from including:
Ola is currently available in 22 Australian towns and cities, including Sydney, Melbourne, Brisbane, Sunshine Coast, Gold Coast, Adelaide, Perth, Canberra and Hobart. It’s available to download on iOS and Android. The company recently launched ‘Ola Deliveries’ to deliver food, groceries, parcels and even alcohol to your door, for a fee of course.
Shebah is an all-women ridesharing service that offers a transport option to women (and those who identify as women) and children on a platform that is profitable to female drivers. Of course, men also can travel with Shebah if they’re accompanied by a woman or require a baby or booster seat. If a woman is accompanying the man and child, Shebah requires the adult male passengers to ride in the backseat. Shebah is currently claimed to be the only rideshare service in Australia that can legally transport kids, as all its drivers have a Working with Children’s Check. This includes transporting kids in child seats and boosters, plus unaccompanied children. Riders can also re-book drivers as part of the service’s preferred driver feature.
GoCatch is described as an Aussie-owned rideshare service that offers on-demand rides and advanced bookings for economy and premium vehicles with a fixed upfront fare, for airport transfers and private transfers, as well as taxi services and premium car bookings. GoCatch has a loyalty program GoCatch Rewards which allows you to earn and redeem GoCoins to become a GoCatch VIP member and claim exclusive offers and discounts.
Think of ridesharing as the Tinder of transportation. If you’re looking for a lift, or to get somewhere fast, peer-to-peer ridesharing can match you with drivers of private vehicles near you, so you can get a ride to your destination. The beauty of these types of services is that they allow you to get a fare estimate before you book a ride, so you know exactly how much you’ll pay before hopping in the car. Gone are the days of watching the taxi fare meter tick in horror with no way out. Ridesharing services work through apps, making it convenient to book and track your ride in real-time.
This report was written by Canstar Blue’s home & lifestyle journalist, Tahnee-Jae Lopez-Vito. She’s an expert on household appliances, grooming products and all things grocery and shopping. In addition to translating our expert research into consumer-friendly ratings reports, Tahnee spends her time helping consumers make better-informed purchase decisions on all manner of consumer goods and services, while highlighting the best deals and anything you need to be aware of.
Picture credit: Tero Vesalainen / Shutterstock.com.
Canstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a ridesharing service in the last six months– in this case, 509 people
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Here is the previous winner of Canstar Blue’s rideshare services review:
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