DiDi has won Canstar’s 2026 Most Satisfied Customers Award for ride share services, with Aussies rating it the highest across the categories that drive customer satisfaction.
Our review compares ride share services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which ride share service they think is best!
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
DiDi is a ride-hailing platform founded in 2012, first launching in Australia in Geelong in May 2018 before expanding to Melbourne, Newcastle, Brisbane and Sydney. Its ride-hailing service offers include standard rides, carpooling and larger vehicle bookings for groups.
This article was written by Canstar’s Consumer Writer, Jasmine Tait. Jasmine is a Consumer Writer within Canstar’s editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously edited for a variety of publications including ScratchThat magazine and Seaglass Literary.
When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family.
Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.
Here are the past winners from Canstar’s ridesharing services ratings:
Best-Rated Ride Share Service - August 12th
Rideshare apps have become one of the more popular modes of transport, with companies such as Uber and DiDi two of the largest rideshare names currently in Australia. Although ridesharing services hit the mainstream only …
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Best-Rated Aussie Escapes - March 18th
The land of rugged red cliffs, pure white sands and crystal-clear oceans, Western Australia truly is the country’s hidden gem. Whether you’re enjoying the state’s magnificent coastline, sampling the goods of a region that’s famous …
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Best-Rated Aussie Escapes - March 16th
It’s widely regarded as ‘Australia’s Adventure Drive’ – linking tropical Cairns to historical Broome through a 4,000+ kilometre route across Far North Queensland, the Top End and over and through Western Australia. Spend weeks exploring …
– Read more
Best-Rated Aussie Escapes - March 11th
If you’re dreaming of a holiday where sun-bleached sands meet lush rainforests, with a dash of cave-walking and gemstones for good measure, then it might be time to take a trip up to North Queensland. …
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Best-Rated Aussie Escapes - March 11th
Step back in time and discover outback Queensland through an assortment of museums, cultural displays and prehistoric time-capsules dotted across the west. From dinosaurs and preserved fossils to rich indigenous culture and everything in between, …
– Read more