2015 – Vacuum Cleaner Ratings

You are viewing the archived 2015 ratings for vacuum cleaners. For the most up to date ratings, view the current ratings for vacuum cleaners.

Australian shoppers review their vacuum cleaner, and we break down the results in our latest customer satisfaction ratings.

See our Ratings Methodology.

Canstar Blue Most Satisfied Customers - 2015 - Vacuum Cleaners

Most Satisfied Customers | Dyson

English brand Dyson, the pioneer of the cyclonic vacuum, has scored the maximum five stars for overall satisfaction and been awarded our Most Satisfied Customers accolade for 2015.

Dyson sucks up our award for Most Satisfied Customers

One of the most useful cleaning appliances in a modern home, the vacuum cleaner offers unparalleled speed and convenience compared to traditional methods of cleaning. With 46% of the Australians we surveyed having more than one vacuum cleaner in their home, it seems the vacuum is an essential appliance for thousands of families. There are a number of factors to consider when buying yourself a new vacuum cleaner, and we’ve tracked the satisfaction of thousands of Aussie customers to find out which brand Australia prefers.

Having crunched the satisfaction ratings in criteria such as value, ease of use, effectiveness and more, we’ve found an overall winner: English brand Dyson, the pioneer of the cyclonic vacuum, has scored the maximum five stars for overall satisfaction and been awarded our Most Satisfied Customers accolade for 2015. Dyson was some way ahead of the seven other brands we rated, with closest competitors Miele and Shark scoring four stars overall, whilst remaining brands Electrolux, Kambrook, Vax, Hoover and Volta each achieved three-star ratings.

Value for money

Nearly half of our respondents told us that one of the most important factors when buying a vacuum was the price, and value for money is certainly a big consideration when buying a product which most people keep for over six years. Vax was the winner in the value stakes with a five-star rating, and there was great consistency elsewhere with all other brands but Hoover scoring four stars – the latter achieved three.

Ease of use

Vacuum cleaning is meant to be faster and easier than cleaning up soil and dust by hand, so a machine that’s easy to operate is a pretty essential. This can include features such as intuitive controls, multiple nozzle heads for cleaning different areas, a portable design, and several other factors. Dyson took out the five-star award in this area, and behind them were four-star achievers Miele and Shark, with the remaining brands scoring three stars for useability.


You’d think a cyclonic vacuum cleaner would be inherently noisy, especially with the sucking power available on newer models; in spite of this, many vacuum brands have committed to reducing the noise produced by their appliances, with some impressive results. Dyson, Miele and Shark all scored the maximum five stars for satisfaction as a result of their low noise levels, whilst Electrolux and Vax achieved four stars each.

Effectiveness of clean

The largest contributor by far to our overall satisfaction rating, cleaning effectiveness is the underlying standard by which all cleaning appliances are compared. Dyson’s vacuums were considered the most effective, perhaps unsurprisingly given the company prides itself on technological innovation. Four stars were achieved by Miele, Shark and Vax, with Kambrook, Electrolux, Hoover and Volta next up with three-star ratings.


A big factor in how easy a vacuum cleaner is to use and to store, size can vary greatly between different models, but often comes down to a situation of ‘less is more’. From convenient handheld cleaners to uprights and full-sized wheeled models, a compact vacuum cleaner is easier to move around, can clean in tighter spaces and can be stored away with little fuss. Once again it was Dyson which claimed victory in this criterion with a five-star rating. Four other brands scored four stars – Miele, Shark, Electrolux and Vax – whilst Hoover, Volta and Kambrook had three-star satisfaction ratings for the size of their models.

Frequently asked questions

The basic science behind a vacuum cleaner involves four parts: the suction nozzle, an intake port, back-end motor and air filled vacuum. Most vacuum cleaners work in these three steps:

  1. The nozzle sucks the dirt from the inside towards intake port.
  2. The sucking force is caused by the back-end motor which further transfers the dirt to the vacuum.
  3. Dirt may then be disposed of by taking out the attached disposable bag and filter at the bottom of the vacuum.

There are other vacuum cleaners that are bagless, or have a different way of storing and removing the dirt, but the above is the most common variety.

The earliest form of the vacuum cleaner involved beating woven ropes and rugs onto carpets to take out dust from well-off English households. The earliest attempts of coming up with a mechanical version started during the 1840s up to 1860s.

Hand-operated dirt sweepers

This began with collective rotating brushes which served as dirt sweepers both on the streets and in the home. They were turned by hand and moved towards the direction which needed to be cleaned next. These dirt sweepers were used in home carpets and factories from 1858 to 1876.

Suction based cleaners

In 1901, the second major invention which pivotally routed towards today’s modern vacuum cleaner was born: a suction mechanism as invented by Hubert Cecil Booth.

Booth discovered dirt cannot be fully removed with the use of hand rolled sweeping brushes. He confirmed this when a suctioning machine blew out some deep seated dust at one event demonstration. Soon he came up with a cleaning machine to fit the Buckingham Palace. It did not contain any brushes; all the cleaning was done by suction through long tubes with nozzles on the ends. Large and noisy, it received several complaints but did the job better than ever before.

Despite the success of Booth’s invention, it took several years to develop vacuums to be commercially distributed in homes. The first being the first Model 0 Hoover in England. This led to other machines by Eureka and Electrolux soon following, with the closest resemblance to today’s machine in the 1930s when a lighter, more efficient cleaner made of Bakelite became a household necessity.

With the ingenious development of James Spangler and the enterprising initiatives of William Hoover, the vacuum cleaner had its first attempts towards mass production. When homeowners need to clean their carpets, they’d usually mention they needed to ‘hoover’ their floors or they were ‘hoovering’ at home.

The term ‘vacuum cleaner’ replaced ‘hoovering machine’ as a term for the machine’s standardisation purposes and the vacuum cleaner became a basic in homes across the world.

Canstar Blue carried out a survey on which vacuum cleaner brands Aussie customers are most satisfied with. Based on value for money and ease of use, among other criteria, these eight names were the most trusted:

  1. Dyson
  2. Miele
  3. Shark
  4. Electrolux
  5. Hoover
  6. Kambrook
  7. Vax
  8. Volta

No home is complete without a vacuum cleaner. This handy machine can efficiently clean the house easily and quickly, in every hard-to-reach corner without having to use a mop or brush. Its nozzles are available in different sizes from barrels and hand sticks to brush heads and more, depending on the angle you’d need to clean. As a modern invention, the vacuum cleaner is now a household item many can’t live without.

While there are numerous formats of vacuum cleaners these days, the following are three of the most common cleaners in the home:


By its very name, most of this unit’s body may be vertically held up. When used on smooth flooring like timber or tiles, an upright vacuum cleaner is easier to carry and move around because of its size. There’ll be fewer chances for tangled cords since it’s a whole type of appliance, despite some difficulties in reaching tighter corners.

You will need $200 to $500 depending on preferred features’ extent of efficiency and durability. Beyond merely taking out dust, some units feature pollen, fungi and bacterial removers.

Barrel or Canister Contained

This looks bulkier and more tedious to move around with but is actually more agile to use in the more challenging corners of your house like air con vents and railings. Simply insert the hose into a dusty area, and the motor which contains the dust collecting bag and shielding filter should already store the lint for later disposal.

With their moveable hoses and compact motor systems, they’re expected to be much pricier at an average range of $300 to $700.


It’s the most portable, battery-operated vacuum you can have to clean car interiors and couches. If the price of an average barrel vacuum cleaner is beyond your budget range, you may combine this item with an upright vacuum. After cleaning up most of a floor’s surface, the hard-to-reach corners may then be thoroughly emptied of dust with this item. Prepare about $85 to $150 to have this device.

Your vacuum’s longevity will depend on the quality of unit you’re investing in and how well you maintain it. Like any appliance, your vacuum cleaner has a set of cleaning and maintenance instructions in its manual. Get familiarised with its directions, so you’ll know which parts can be detached and separately cleaned.

For more information or to see what criteria we used to rate the best vacuum cleaners in Australia, head here.

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a new vacuum cleaner within the past 3 years – in this case, 1,211 Australians.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.