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Expert Guide: Sumo Energy Review and Rates

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Sumo is a bundled home utility provider, supplying energy, natural gas and internet to homes across New South Wales and Victoria, with the company now also selling electricity in Queensland and South Australia.

It’s perhaps the most advanced retailer when it comes to offering customers multiple home services, with an increasing level of discounting available depending on how many services you switch to Sumo.

Bundling your utilities comes with some obvious pros and cons, which we’ll touch on below. But the main purpose of this report is to look at Sumo as an electricity provider. We’ll assess what plans it has to offer and how much you can expect to pay, while providing an overview on the additional support services the retailer offers.

Sumo Energy Prices

We outline Sumo Power’s electricity plans in detail below, but what about the prices you can actually expect to pay? Click on your state below to see prices.

Here are the Sumo plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Sumo plans on our database for VIC. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Sumo plans on our database for QLD. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Sumo plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to Sumo Energy

If you’re wondering what services Sumo is offering in your state, look no further than the table below.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Sumo Energy Plans

Sumo currently has a handful of market offers available for residential customers in Victoria and NSW. In QLD and SA, Sumo tends to only offer one variable rate plan.

  • Sumo Assure: Sumo Assure is available to online sign-ups only. Customers must agree to paying via direct debit, and receiving e-communications. This plan has no conditional discounts, rather packing a decent savings when compared to the default tariff in each state. It is available in VIC and NSW.
  • Sumo Assure Advantage: Available to customers in Queensland, Victoria and South Australia, the Sumo Assure Advantage has no exit fees or lock-in contracts. This is a variable rate plan with a monthly billing option.
  • Sumo Freedom: Sumo Freedom is a variable rate plan that has customers pay bills monthly or bimonthly, depending on the state they’re in. It comes without conditional discounts, but has fairly competitive rates. This plan is only available in VIC and NSW.

What can you expect to pay with Sumo?

Sumo typically has two to three residential market offers available at any one time in Victoria and NSW, most of which tend to have competitive electricity rates. In QLD and SA, it only has a sole market offer. But to give you an idea of what you could expect to pay with Sumo, Canstar Blue has calculated estimated annual bills for households who sign up. For a specific quote in your suburb, please use our free energy comparison tool below.

Sumo Energy NSW

In the table below, we show Sumo prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,393/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Sumo Assure 20% Less Than Reference Price No conditional discounts $1,120
Sumo Freedom 16% Less Than Reference Price No conditional discounts $1,174
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. May 2022.

See how Sumo compares to other providers in our NSW price comparison report.

Sumo Energy Victoria

In the table below, we show Sumo prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for more information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,307/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Sumo Assure Advantage 20% Less Than VDO No conditional discounts $1,047
Sumo Assure 19% Less Than VDO No conditional discounts $1,059
Sumo Freedom 16% Less Than VDO No conditional discounts $1,093
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. May 2022.

See our Victorian electricity price report to see how Sumo compares to other retailers in the state.

Sumo Energy QLD

In the table below, we show Sumo prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for more information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,455/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Sumo Assure Advantage 17% Less Than Reference Price No conditional discounts $1,201
Basic Plan Information Documents

*Price assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Energex network in Brisbane, but prices differ between distribution areas. May 2022.

See how Sumo compares to other electricity providers by viewing our QLD price comparison report.

Sumo Energy SA

In the table below, we show Sumo prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,716/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Sumo Assure Advantage 15% Less Than Reference Price No conditional discounts $1,467
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. May 2022.

Check out how Sumo stacks up against other providers in the state with our SA price comparison report.

Sumo Gas

As well as being an electricity retailer, Sumo also sells natural gas to customers in Victoria, and most recently, NSW. Customers can bundle their electricity with natural gas, which may qualify them for a bill credit from time to time.

The Sumo Freedom and Sumo Assure plans allow customers to sign up to gas, however you must sign up to electricity as a condition in Victoria. All of Sumo’s gas plans have variable rates.

Compare Natural Gas Prices:

Solar Power with Sumo

Here’s a summary of what solar feed-in tariffs Sumo is offering customers in each state:

  • NSW: 5.5c/kWh 
  • VIC: 6.7c/kWh
  • QLD: 6c/kWh – 12c/kWh
  • SA: 8c/kWh

Contact Information & Billing Details

Below you’ll find the information about Sumo Energy should you ever need to call or make a billing enquiry.

Sumo Energy Contact Information

Need some help with your Sumo Energy plan or service? The utility company offers several contact and support options, including:

  • General enquiries: 13 88 60 (Mon-Fri: 9am to 4:30pm)
  • Postal address: South Melbourne Market Street, PO Box 5329, South Melbourne, VIC 3205

Sumo Billing

Sumo has three simple ways for customers to pay their bill:

  • Online: Accepts Visa, Mastercard and Amex. 0.7% card surcharge applies
  • BPay: Pay with your mobile using the biller pay code
  • Telephone: You can call Sumo on 13 88 60

Sumo online tools

As it stands, customers can use the ‘Quick Pay’ portal to pay their bills, update their details, plus browse a number of helpful resources, like energy saving tips and frequently asked questions.

Other energy providers worth checking out:

While Sumo’s bundled plans are intriguing, you should always check the base rates when comparing retailers. Sometimes customer incentives are masking increased rates, so it’s important to look closely at all the fine print when comparing power companies. The potential downside of bundling your services together is that it becomes harder to determine whether you’re really getting good value from each individual service or not.

If you can, be sure to compare Sumo’s electricity, gas and internet offers on their own merit, then work out whether any additional incentives still make the product appealing. If you can be sure you’re getting good value, there’s certainly plenty of convenience in getting all home services with the one provider.

Compare Sumo Energy to other Australian Providers


About the author

As Canstar Blue’s Energy Editor, Jared Mullane covers the retail energy market, with a focus on electricity, gas and solar. Jared has worked in the comparison industry for 5 years and prior to that his work appeared on media outlets including Fairfax Media. He continues to contribute expert articles to retailer publications such as Origin Energy’s blog and has been cited as an energy expert by media outlets ranging from the ABC to The New Daily and 2GB. You can follow Jared on LinkedIn.

Learn more about Canstar Blue’s Editorial Team.


Sumo Energy FAQs

 

Is Sumo Energy any good?

Sumo may be a brand you’ve never heard of before, but it holds its own in the electricity retail market and has brought some interesting new deals to the table. Its rates are reasonable and its plans are simple. There are also no exit fees with its regular market offers, meaning you’re free to leave if you’re not happy.

Who is Sumo Energy owned by?

Sumo Power prides itself on being 100 per cent Australian owned and operated, and passionate about the needs of households and small businesses. It’s a relatively new energy company, only setting up shop in 2015, then under the name of ‘Sumo Power’. Like many other electricity retailers, its headquarters are in Melbourne. Sumo was founded by Dominic Drenen.

What services does Sumo Energy offer?

Service Does Sumo offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options