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Sumo Energy Review and Rates

Sumo is a bundled home utility provider, supplying electricity, natural gas and internet to homes across NSW and Victoria, with the company now also selling electricity in QLD. It’s perhaps the most advanced retailer when it comes to offering customers multiple home services, with an increasing level of discounting available depending on how many services you switch to Sumo.

Bundling your utilities comes with some obvious pros and cons, which we’ll touch on below. But the main purpose of this report is to look at Sumo as an electricity provider. We’ll assess what plans it has to offer and how much you can expect to pay, while providing an overview on the additional support services the retailer offers.

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Sumo Electricity Prices

We outline Sumo Power’s electricity plans in detail below, but what about the prices you can actually expect to pay? Here’s an overview.

Victoria

Here are the Sumo plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

NSW

Here are the Sumo plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

QLD

Here are the Sumo plans on our database for Queensland. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Sumo Plans

Sumo currently has a few market offers available for residential customers in Victoria and NSW, some of which include generous rewards for bundling with internet and/or gas. Its market offers are the ‘Sumo Assure’ and ‘Sumo Lite’. Sumo Assure is an online-only deal, while the Sumo Lite plan comes with rates that are locked in for 12 months. Energy rates will vary between different distribution areas. Sumo has recently launched in QLD, and has introduced the ‘Sumo Assure Advantage’ plan, as well as its basic standing offer.

Sumo Assure

Sumo Assure is available to online sign-ups only. Customers must agree to paying via direct debit, and receiving e-communications. This plan has no conditional discounts, rather packing a decent savings when compared to the default tariff in each state. It is available in VIC and NSW.

Sumo Assure Advantage

Exclusive to customers in Queensland, the Sumo Assure Advantage has no exit fees or lock-in contracts. This is a variable rate plan with a monthly billing option.

Sumo Freedom

The Sumo Freedom is a variable rate plan that has customers pay bills their monthly or bimonthly, depending on the state they’re in. It comes without conditional discounts,  but has rates a decent amount below the reference price/VDO.

Sumo Lite

Sumo Lite is a fixed rate plan that gives customers peace of mind who want to lock in their energy rates for 12 months with the added benefit of no lock in contracts. The Sumo Lite plan has reasonable usage and supply rates, no exit fees, and customers can bundle together with gas and internet.

Where does Sumo operate?

If you’re wondering what services Sumo is offering in your state, look no further than the table below.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Sumo Electricity Rates

Sumo typically has three residential market offers available at any one time in Victoria and NSW, all of which currently have competitive electricity rates. In QLD, it only has a sole market offer. But to give you an idea of what you could expect to pay with Sumo, Canstar Blue has calculated estimated annual bills for households who sign up.

Sumo Electricity Prices Victoria

In the table below, we show Sumo prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for more information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,420/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Sumo Sumo Assure 11% Less Than VDO No conditional discounts $1,260
Sumo Sumo Freedom 8% Less Than VDO No conditional discounts $1,304
Sumo Sumo Lite Equal to VDO No conditional discounts $1,427
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. August 2020.

See our Victorian electricity price report to see how Sumo compares to other retailers in the state.

Sumo Electricity Prices NSW

In the table below, we show Sumo prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,462/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Sumo Sumo Assure 22% Less Than Reference Price No conditional discounts $1,138
Sumo Sumo Lite 14% Less Than Reference Price No conditional discounts $1,254
Sumo Sumo Freedom 14% Less Than Reference Price No conditional discounts $1,262
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. August 2020.

See how Sumo compares to other providers in NSW with our state price comparison report.

Sumo Electricity Prices QLD

In the table below, we show Sumo prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for more information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,508/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Sumo Sumo Assure Advantage 20% Less Than Reference Price No conditional discounts $1,201
Basic Plan Information Documents

*Price assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Energex network in Brisbane, but prices differ between distribution areas. August 2020.

Want to see how Sumo compares to other electricity providers in Queensland? Check out our price comparison report here.

Retired Sumo Products

In July 2019, Sumo made big changes to its suite of products to comply with regulatory changes, however some customers may still be on the plans listed below.

Sumo Select

This Sumo plan is equal to the Reference Price/VDO but comes with a conditional discount off the whole bill for paying on time. This plan has a 12 month benefit period on a no-lock in contract.

Sumo Saver

The Sumo Saver is a no contract plan that gives customers $100 in credits off their electricity bills over 24 months, and an additional $60 in credits over two years if consolidated with gas. This product can also be bundled with internet, in which case further bill credits may be available.

Residential 27%

This was a variable rate contract with a 12 month benefit period. It has a 27% conditional discount on electricity usage charges when you pay bills on time. There are no exit fees with this plan, meaning customers are free to come and go as they please.

Residential 37%

The Residential 37 had a 37% usage charge discount on the same rates as the plan above. This discount only applies when you pay your bill on time and in full, and is only available for the first year you’re on the plan. This is a variable rate product with no exit fees.

Residential 42%

Sumo’s Residential 42% came standard with a 42% pay on time discount off usage charges for a 12 month benefit period. This deal is only available to residential customers consuming less than 100MWh per year.

Residential 43%

The Residential 43% was similar to the previous products, albeit offering a bigger discount. Customers who pay their bills on time are able to receive a 43% discount on their electricity usage charges.

Solar Power with Sumo

From July 2020, Sumo announced it had increased its solar feed-in tariff from 9.9c/kWh to 10.2c/kWh, the minimal single rate feed-in tariff set by the Essential Services Commission (ESC) for Victoria. In NSW it is offering a feed-in tariff of 11.1c/kWh. Here’s a summary:

  • NSW: 8c/kWh 
  • VIC: 10.2c/kWh
  • QLD: 6c/kWh

Sumo Natural Gas

As well as being an electricity retailer, Sumo also sells natural gas to customers in Victoria, and most recently, NSW. Customers can bundle their electricity with natural gas, which qualifies them for an even bigger bill credit over a period of two years with certain products.

The Sumo Freedom and Sumo Lite plans allow customers to sign up to gas, however you must sign up to electricity as a condition in Victoria. Sumo Lite has fixed rates for 12 months, while Sumo’s other plan has variable rates.

Sumo Billing

Sumo has three simple ways for customers to pay their bill:

  • Online: Accepts Visa, Mastercard and Amex. 0.7% card surcharge applies.
  • BPay: Pay with your mobile using the biller pay code.
  • Telephone: You can call Sumo on 13 88 60.

Sumo online tools

As it stands, customers can use the ‘Quick Pay’ portal to pay their bills, update their details, plus browse a number of helpful resources, like energy saving tips and frequently asked questions.

Is Sumo right for me?

Sumo may be new, but it holds its own in the electricity retail market and has brought some interesting new deals to the table. Its rates are reasonable and its bill credits are pretty generous. There are also no exit fees with its regular market offers, meaning you’re free to leave if you’re not happy.

Finally, while Sumo’s bundled plans are intriguing, you should always check the base rates when comparing retailers. Sometimes customer incentives are masking increased rates, so it’s important to look closely at all the fine print when comparing power companies. The potential downside of bundling your services together is that it becomes harder to determine whether you’re really getting good value from each individual service or not. If you can, be sure to compare Sumo’s electricity, gas and internet offers on their own merit, then work out whether any additional bill credits still make the product appealing. If you can be sure you’re getting good value, there’s certainly plenty of convenience in getting all home services with the one provider.

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About the author of this page

Monika Gudova

This page was written and is regularly updated by Canstar Blue’s Energy Specialist, Monika Gudova. An expert in all things utilities, including electricity, gas and water, Monika makes it her business to help consumers better-understand their energy options and ultimately save money. A qualified journalist, Monika is also across the latest energy news, from regulatory changes to new products and anything else you need be aware of.

How do customers rate Sumo?

Electricity customers in Victoria gave Sumo 3 out of 5 stars for overall satisfaction in our customer ratings report.

Sumo Electricity Victoria

Canstar Blue
Rating:
Award: Overall Satisfaction

Sumo Facts

Sumo is an electricity and gas retailer operating in Victoria, NSW and QLD. According to the provider, its business model is “built on better value and simplicity”, but what more is there to know about Sumo?

About Sumo

Sumo Power prides itself on being 100% Australian owned and operated, and passionate about the needs of households and small businesses. It’s a relatively new energy company, only setting up shop in 2015, then under the name of ‘Sumo Power’. Like many other electricity retailers, its headquarters are in Melbourne.

Sumo Services

Sumo is offering its products on the south-east coast of Australia. Here’s what customers can sign up for with Sumo:

  • Electricity – Victoria, NSW and QLD
  • Gas – Victoria and NSW
  • Internet – Nationwide

More Sumo Services

Service Does Sumo offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

Sumo: Recent Key Dates

2015 | Sumo obtains its electricity retail license in Victoria.

2016 | Sumo launches “All You Can Eat” energy product with fixed pricing.

2017 | Sumo launches gas in Victoria.

2017 | Sumo launches NBN nationwide.

2018 | Sumo obtains its electricity retail license in NSW.

2018 | Sumo launches electricity in NSW.

2018 | Sumo launches HWB nationwide.

2020 | Sumo launches electricity in south east QLD

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