Mate Broadband Plans Review

Mate Communicate is an Australian telco which claims to be committed to providing top-quality customer service. In fact, Mate wants to be your ‘best mate’. The telco’s branding involves numerous colourful graphics and social media references, painting it as a truly 21st century internet provider that understands its clientele. Mate was formerly known as Barefoot Telecom, a brand that has since spun off, and the two providers now offer near-identical plans. Mate offers NBN across all speed tiers, and ADSL broadband plans to those not yet connected to the superior network.

Mate Communicate says it assigns you your very own customer service representative when you sign up, who will be the one to help you with any problems or questions. You just have to hope they don’t go on holiday! Mate’s customer service is fully Australian-based, using multiple channels of communication to give you the best possible experience, apparently. Read on for a full rundown of Mate Communicate’s broadband plans and how they stack up when compared to those from other providers.

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Mate Broadband Internet Plans

The big standouts with Mate are unlimited data across all plans, and deadly simple plan configurations. All ADSL plans use the Telstra wholesale network, which is the largest in Australia, so you know you’re getting good coverage.

  • NBN Plans from $49
  • ADSL ‘City Mates’ with line rental from $59
  • ADSL ‘Country Mates’ with line rental from $89

Mate Communicate NBN Plans

These three plans are pretty simple, yet effective and exciting. If your home has been hooked up to fixed line NBN and you simply want something like your old ADSL connection, the 12/1 speed tier represents a great – and cost-effective – alternative. However, if you want something with a bit more guts, Mate also offers 50/20 and 100/40 speed tiers.

Mate’s NBN plans benefit from several features; plans come with no lock-in contracts, no activation fees, no plan change fees and the option to BYO modem. If you need a modem, Mate gives you an AC1600 modem for $149. This modem is NBN ready and is capable of supporting gigabit speeds. Note that these palns are for standalone NBN only – you won’t get any call inclusions.

  • To get unlimited local/national/mobile calls you’ll pay an additional $9 per month.

This is through a BYO VoIP device, instead of the traditional copper phone line; the $149 modem can support VoIP. Below is how Mate’s top tier NBN plans look:

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Mate Logo

Good Mates

  • Basic Evening Speed 12/1
  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $59 after

min. cost $49 for First month

UnlimitedMax Data**/billing period $49Advertised Data^^/billing period Go To Site
Mate Logo

Yeah Mates

  • Standard Plus Evening Speed 50/20
  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $69 after

min. cost $59 for First month

UnlimitedMax Data**/billing period $59Advertised Data^^/billing period Go To Site
Mate Logo

Soul Mates

  • Premium Evening Speed 100/40
  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $99 after

min. cost $89 for First month

UnlimitedMax Data**/billing period $89Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Mate ADSL2+ Plans

If your home is still on a good old ADSL connection – or maybe you’re living rurally and it’s the only option you have – then Mate’s ADSL broadband plans are certainly a standout. There are two plan configurations, and you may find the more expensive one actually works out to be better value.

  • The unlimited standalone connection does not include line rental, so you will have to source a line from another company that operates on the Telstra network.
  • Alternatively, you can opt for the Mate home phone bundle from $20 a month extra. This includes unlimited local and national calls, while mobiles are 40c a minute and 13/1300 numbers are 50 a call.
  • Considering Telstra line rental from another company could easily cost $30 a month extra, it may be worth bundling with Mate.

With all ADSL2+ plans, you will get a free transition when NBN becomes available in your area. Again, there are no activation fees, you’ll be on a no contract plan and you’ll have the option to BYO modem. An AC1600 modem can be purchased for $149.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Mate Logo

City Mates

  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $69 after

min. cost $59 for First month

UnlimitedMax Data**/billing period $59Advertised Data^^/billing period Go To Site
Mate Logo

Country Mates

  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $99 after

min. cost $89 for First month

UnlimitedMax Data**/billing period $89Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

What does Mate Communicate offer?

Mate NBN Plans

Unlimited data

Top-speed NBN Plan

Entertainment

Call packs

Choice of contract

Included modem

Available across FTTP, FTTB, FTTN

Mate NBN Coverage

The NBN is rolling out fibre coverage to 93% of Australians. The remaining 7% will be covered by fixed wireless and SkyMuster satellite technologies. Mate has a coverage outages map and address checker on its website to let customers know what type of NBN is coming to their area, and when. Current NBN rollout covers many capital cities, as well as major regional hubs along the eastern seaboard, as pictured.

Mate Features & Bonuses

Mate, as you may have gathered from above shirks the filler and instead focuses on just solid-value unlimited broadband. There’s nothing in the way of entertainment and extra stuff.

  • Call Packs: From $9 a month Mate bundles in unlimited calls to Australian lines.
  • Modems: Mate does not include a modem but there is one available for $149.
  • Contracts: There’s no choice in contract, but all plans are month-to-month.

There are also no setup fees at all – just pay for your plan and off you go. Mate has a pretty streamlined approach to broadband, which is sure to woo a few customers. For those looking for TV packs and all the bells & whistles, Mate won’t exactly be your best mate.

Mate Basic NBN

At the basic speed tier (NBN 12), Mate charges just $49 for unlimited data, with no sneaky extra fees to pay. This price jumps to $59 if you stay for longer than six months.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Mate Logo

Good Mates

  • Basic Evening Speed 12/1
  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $59 after

min. cost $49 for First month

UnlimitedMax Data**/billing period $49Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Mate Standard Plus NBN

For just $10 more per month, Mate boosts the speed limit to 50Mbps downloading. This tier may be suitable for those looking to get more than just the basics done and for those wanting to stream, game and more.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Mate Logo

Yeah Mates

  • Standard Plus Evening Speed 50/20
  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $69 after

min. cost $59 for First month

UnlimitedMax Data**/billing period $59Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Mate Premium NBN

For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. Once again, you’ll be subject to no contracts, no setup fees and an optional modem ($149).

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Mate Logo

Soul Mates

  • Premium Evening Speed 100/40
  • $149 for preconfigured modem (optional)
  • $10 monthly discount for first six months, reverts to $99 after

min. cost $89 for First month

UnlimitedMax Data**/billing period $89Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Mate Communicate Support & Customer Service

Mate support is based entirely in Australia – in Western Sydney to be precise. Its hours are from 8.30am to 7pm Monday through Saturday, closed on Sundays.

  • Mate’s number is 1300 876 283

Mate aims to return all calls within one hour if unavailable and encourages use of the call-back system.

How does Mate compare to other internet providers?

Mate offers a tidy range of very competitive plans across the board. Frequently it is among the top five cheapest in its respective categories on our database, and with no set-up fees, no contracts and low costs for home phone calls, the value proposition is boosted even further. Similar streamlined, cheap providers include:

All in all, it pays to consider more than just the monthly fee; setup fees, modem costs and other fees can make or break a plan. Adding to that, lengthy contracts can also make it hard to navigate your way through the telco world. Mate benefits from having none of that; while you won’t get all the bells and whistles, you will get a straightforward approach to broadband.

Should you make friends with Mate Communicate?

Mate Communicate sets out to become the friendliest telco you’ve ever dealt with, but its products reflect something better – the great value offered by its ADSL and NBN packages is almost unmatched in the Australian broadband market. If you’re in the market for a new internet connection, there seems to be few better – or at least cheaper – places to go.

What’s more is that what you see appears to be what you get – no contracts, no set-up fees, no sneaky charges, and most of all – no bull. It’s also dirt-cheap to bundle home phone plans with both your ADSL and NBN connections, and rural customers are not left out. If you want a broadband plan that’s more like your trusty mate rather than a burden, Mate Communicate might be a good bet. While it is not the most heavily-featured telco out there, if you do some homework you may find that Mate works out to be cheaper in the long run than other providers that charge set-up fees and who come with lengthy contracts with expensive exit fees.

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