On this page, you’ll find:
What is an electricity supplier?
An electricity supplier is the company that bills you for using power and being connected to the energy grid. Otherwise referred to as a ‘utility provider’, ‘energy retailer’ or ‘power company’, electricity suppliers are responsible for billing customers, usually on a monthly or quarterly basis.
There are more than 30 electricity suppliers operating across Australia in areas that have a deregulated energy market. This means in most states (and territories) or regions of a state, are open to private companies to enter and sell electricity to households and businesses.
How to find out who your electricity supplier is:
Here are 3 simple ways to work out which electricity supplier is powering your property:
1. Check your last electricity bill
One simple way of finding out your current electricity supplier is by checking your latest electricity bill.
Below is an example of an AGL electricity bill, with the electricity provider’s name clearly marked at the top left corner.
2. Speak with the person who usually pays the electricity bill
If you have taken over the responsibility of paying the electrical bill then you might not know where to start. The first step is to speak with the last person who was in charge of paying that bill. Then once you have found out who your electricity provider is (see step 1), you’ll also need to get the bill transferred into your name. To have the electricity bill transferred so that you can pay it means contacting the electricity provider and updating the contact details, bank details and email address on file for that bill and that address.
In a situation where you’ve just moved into a new house and are unsure about your energy situation as a whole, it’s worth getting in touch with your landlord or real estate agent, who can you with what you need to do.
3. Call your electricity distribution network
If you’ve found yourself in a situation where you can’t find an old bill and have no contact with previous bill-payers, there are still ways to find out which provider is registered to your address. Because electricity is supplied through a location-based distribution network, you are able to contact them directly to find out which electricity provider you need to speak with.
Below are the contact numbers of the distribution networks within competitive energy markets in Australia.
| Distribution Network | Location | Contact number |
|---|---|---|
Queensland |
||
| Energex | Brisbane, Moreton Bay, Redlands, Ipswich, Logan, Gold Coast, Sunshine Coast & surrounds | 13 12 53 |
| Ergon Energy | Regional Queensland, from coastal and rural areas to the Torres Strait | 13 10 46 |
New South Wales |
||
| Endeavour Energy | Sydney’s great west, the Blue Moutains, Southern Highlands, the Illawarra and the South coast. | 13 37 18 |
| Essential Energy | Country & regional NSW, southern regional QLD | 13 23 91 |
| Ausgrid | Inner, northern & eastern metropolitan Sydney, Hunter Valley and surrounds | 13 13 65 |
South Australia |
||
| SA Power Networks | All of South Australia | 13 12 61 |
Australian Capital Territory |
||
| EvoEnergy | Most of the ACT | 13 23 86 |
| Essential Energy | A small portion of the ACT, plus Queanbeyan area | 13 23 91 |
Victoria |
||
| Citipower | Melbourne City and inner suburbs | 1300 301 101 |
| Jemena | Northern and south-western suburbs | 1300 131 871 |
| Powercor Australia | Western suburbs and western Victoria | 13 22 06 |
| Ausnet Services | Outer northern and eastern suburbs and eastern Victoria | 1300 360 795 |
| United Energy | Southern suburbs and Mornington Peninsula | 1300 131 689 |
Tasmania |
||
| TasNetworks | All of Tasmania | 1300 137 008 |
Current as of March 2024.
If you live in Western Australia or the Northern Territory, where the local electricity markets are non-competitive, the need to make contact with your energy supplier is reduced slightly because power prices are regulated, meaning you don’t have a choice of retailer, and you won’t need to worry so much about paying more than you’ll need to. However, it’s still important to get in touch to make sure the account is in your name, your billing details are accurate, and you may even be able to benefit from a different electricity tariff that better suits your energy consumption habits.
Why should I care about who my electricity supplier is?
If you’re not sure what energy supplier you’re with, there’s a good chance you’re not on their most competitive plan and could be paying much more than you need to. If you’re interested in finding out if you could be saving on your electricity bill, check out the deals at the bottom of this page and see how your electricity provider and energy plan stacks up against others in your area.
Compare Electricity Providers
When researching electricity and who provides it to you, it is important to note that the term ‘electricity provider’ is synonymous with ‘electricity supplier’ and ‘energy retailers’. Use these terms when searching your current or future electricity provider.
Below are some of the cheapest electricity deals offered by energy suppliers. Click on your state to see prices.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Image credits: Jacker1991/shutterstock.com, CandyBox Images/shutterstock.com
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