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Exetel Broadband Plans Review

Exetel claims to be a family-owned Australian internet service provider which prides itself on low prices and a customer-focused approach. The company claims to be Australia’s largest independent ISP, with over 120,000 subscribers, and offers a full range of ADSL2+ and NBN internet plans, as well as SIM only, mobile broadband plans. At Canstar Blue, we’ve looked at all of Exetel’s broadband plans and seen how they compare to other providers, so you can determine which product is right for you.

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Exetel Broadband Internet Plans

Exetel offers many broadband plans across, the NBN, ADSL2+, home wireless and mobile broadband.

  • NBN from $39.99
  • ADSL from $54.99
  • Home Wireless from $69.99
  • Mobile Broadband from $19.99

Both ADSL2+ and NBN internet connections come with some modem and calling bundles, as well as extra charges depending on contract length:

  • Optional unlimited VoIP home service for an extra $10 a month, including calls to 10 selected countries
  • Modem included at $0 on 12 month plans
  • Modem is ordinarily valued at $140
  • No lock-in NBN plans attract a $59 modem fee plus $20 postage and handling.

Beyond that, Exetel was also rated the best ISP for Netflix speeds in September 2017, beating out big boys Telstra and a number of other large providers. It continues to rank well in ISP speed ratings.

Exetel NBN Plans

NBN plans are interesting ones, as you now have the choice of three different speed tiers on top of the other configurations. Speed tiers available include Basic (12/1), Standard Plus (50/20) and Premium (100/40).

The cheapest possible plan you could get is $39.99 a month (100GB, 12/1), while the dearest would be $89.99 (unlimited, 100/40).

  • Keep in mind the modem fees should you wish for a shorter contract, plus any optional VoIP home phone calling packs you want to add on.

The table below represents how NBN plans look mainly without call packs attached. Keep in mind the $0 activation and modem fees on 12-month lock-in contracts.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Exetel

NBN Basic Unlimited

  • NBN Basic Evening Speed (NBN12/1)
  • $59 modem if on a no lock-in contract

min. cost $54.99 over 1 months

UnlimitedMax Data**/billing period $54.99Advertised Data^^/billing period Go To Site
Exetel

NBN Standard Plus Unlimited

  • NBN Standard Plus Evening Speed (NBN50/20)
  • $59 modem if on a no lock-in contract

min. cost $69.99 over 1 months

UnlimitedMax Data**/billing period $69.99Advertised Data^^/billing period Go To Site
Exetel

NBN Premium Unlimited

  • NBN Premium Evening Speed (NBN100/40)
  • $59 modem if on a no lock-in contract

min. cost $89.99 over 1 months

UnlimitedMax Data**/billing period $89.99Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

What does Exetel broadband offer?

Exetel NBN Plans

Unlimited data

Top-speed NBN Plan

Entertainment

Call packs

Choice of contract

Included modem

Available across FTTP, FTTB, FTTN

Exetel NBN Coverage

Exetel offers both fibre and fixed wireless NBN. Its fibre plans encompass FTTP, HFC, FTTN, FTTB and FTTC technologies. As it stands Exetel’s NBN coverage is largely reliant on its rollout. NBN is due for completion in 2021, and right now many capital cities and major regional hubs are already covered.

Exetel has an address checker on its website so you can check if you’re covered and what type of technology is due at your place.

Exetel Features & Bonuses

Exetel offers quite a few fringe benefits on its plans, and while there aren’t any entertainment options, for the internet aficionado, Exetel provides the goods.

  • Static IP: This is free. Other providers may charge $10 extra here.
  • Home Phone Calls: For $10 extra a month you can get unlimited local, national and mobile calls.
  • Modems: Included on 12 month plans – just pay $20 shipping. AC1600 modem, capable of gigabit line speeds.

While there isn’t much in the way of fancy extras such as streaming or entertainment provisions, for those in the know, Exetel has some extra goodies that can make that plan sing.

Exetel Home Wireless Plans

A new addition in Exetel’s home broadband arsenal is a home wireless plan. Home wireless basically refers to 4G internet that is intended for home use. The benefit here is that users don’t need to install anything, wait for a technician or pay for any associated fees. There may be fees for a modem, to which Exetel charges $185 for upfront on no lock-in plans or $92.50 on 12 month plans. The fee is waived on 24 month plans. You can then receive 250GB for $69.99.

Exetel Mobile Broadband Plans

There are 10 plans in total, and you will need to keep an eye out for periodical sign-up bonuses that seriously boost these plans’ value. Plans are also different across 12 month or no lock-in contract bases. These mobile broadband plans come just like any old mobile phone plan.

  • You’ll receive a SIM-card only, and it’s up to you with what you do with it. You can either insert it into your mobile phone, or use it in your tablet for 4G data on the Optus network. 
  • Or you can use a compatible unlocked dongle, and use it for mobile surfing on your laptop.

Data is calculated for both downloads and uploads, and excess data is $10 per GB. These 11 plans are all on a postpaid basis, keeping in mind you stand to get more data for your money if you sign up for 12 months.

  • For example, for just under $20 a month on a 12 month plan, you can get 8GB, while on a month-to-month plan this limit is reduced to 5GB.

The data discrepancies become more pronounced the more you spend and it is truly enticing to sign up for a 12 month plan here.

Exetel Basic NBN

Exetel basic NBN (NBN 12) starts off at just under $40, but for unlimited data you’ll spend closer to $55 a month. There are incentives for signing up, such as an included modem and more.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Exetel

NBN Basic Unlimited (12 month contract)

  • NBN Basic Evening Speed (NBN12/1)
  • $20 Upfront

min. cost $679.88 over 12 months

UnlimitedMax Data**/billing period $54.99Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Exetel Standard Plus NBN

For just $5 a month more, Exetel dishes up unlimited Standard Plus NBN, which yields download speeds of up to 50Mbps. This plan could be good for multiple streams, gaming and more.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Exetel

NBN Standard Plus Unlimited (12 month contract)

  • NBN Standard Plus Evening Speed (NBN50/20)
  • $20 Upfront

min. cost $739.88 over 12 months

UnlimitedMax Data**/billing period $59.99Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Exetel Premium NBN

If you need more out of your Exetel NBN plan, the telco dishes up Premium speeds for less than $90 a month. The Premium speed tier can have up to 100Mbps maximum download speeds. This plan would be suitable for larger households, multiple streams and more intense use – but only if your connection can handle it first.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Exetel

NBN Premium Unlimited (12 month contract)

  • NBN Premium Evening Speed (NBN100/40)
  • $20 Upfront

min. cost $1099.88 over 12 months

UnlimitedMax Data**/billing period $89.99Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Exetel Support & Customer Service

Exetel has a comprehensive customer service system, with its website tracking calls and people in the queue for an in-depth look at how long it’ll take before you’re put onto a real human.

  • Exetel Support Number: 13 39 38

The support hours are from 8.30am to 5.30pm Monday to Friday AEST. Technical support is open until 11pm AEST everyday, while ordering a new service is open from 10-7 on weekends, AEST. There is a self service option, as well as an online portal through which you can monitor usage, change account settings and more.

How Does Exetel compare to other providers?

Exetel compares pretty well against a range of providers, as its prices are frequently some of the lowest across the board. However, keep in mind that Exetel rewards you with lower set-up fees for committing to a longer period, and many other providers feature no-contract plans as standard. Similar providers to offer NBN plans with unlimited data across several different speed tiers include:

With every plan, it’s important to consider not only the monthly plan fee, but any setup fees and other sneakies that can make the first month quite prohibitive. Most providers give some incentive to sign up for 12 months, either via waiving setup fees or providing other discounts. Keep on the lookout for these fees and contracts and you can be well on your way to finding the perfect plan for you.

Is an Exetel broadband plan good value for money?

That depends on what type of connection you’re after – Exetel really stands out among the crowd for its cheap NBN plans. Frequently, they are among the cheapest with only a handful of other NBN providers being able to compete. Coupled with cheap setup costs and modem fees, Exetel is very straightforward.

Exetel offers a comprehensive range of fixed home broadband to suit all households, as well as wireless mobile internet for when you’re out and about or just needing a quick and easy home internet connection. With impressive value propositions across all segments, Exetel’s reputation for low prices and good customer satisfaction seems to be well-deserved. To find out more about Exetel and other broadband providers, check out our Canstar Blue star ratings for customer satisfaction.

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