Exetel Broadband Plans Review
Exetel claims to be a family-owned Australian internet service provider which prides itself on low prices and a customer-focused approach. The company claims to be Australia’s largest independent ISP, with more than 120,000 subscribers, and offers a full range of ADSL2+ and NBN internet plans. At Canstar Blue, we’ve looked at all of Exetel’s broadband plans and seen how they compare to other providers, so you can determine which product is right for you.
Exetel Internet Plans
Exetel offers several broadband plans across the NBN, starting from $60 per month for unlimited data.
NBN internet connections come with some modem and calling bundles, as well as extra charges depending on contract length:
- Optional unlimited VoIP home service for an extra $10 a month, including calls to 10 selected countries
- Modem included with free shipping
- The modem will cost you $79 if you cancel within six months, otherwise the fee is waived
- No lock-in NBN plans
Exetel NBN Plans
NBN plans are interesting ones, as you now have the choice of three different speed tiers. Speed tiers available include Standard (NBN 25), Standard Plus (NBN 50) and Premium (NBN 100).
The cheapest possible plan you could get is $60 per month (unlimited data at NBN 12 speed), while the dearest is $95 (unlimited data at NBN Premium speed). Keep in mind the modem fees should you wish for a shorter contract, plus any optional VoIP home phone calling packs you want to add on.
The table below represents how NBN plans look without call packs attached. All plans are month-to-month, although if you stay connected for more than six months, the included modem fee is waived.
How does Exetel compare to other providers?
Unlimited Premium Evening Speed (NBN 100) Plans
The following table shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited Standard Plus Evening Speed (NBN 50) Plans
The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of monthly cost, from lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited Standard Evening Speed (NBN 25) Plans
The following table shows a selection of published unlimited Standard Evening Speed (NBN 25) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited Basic Evening Speed (NBN 12) Plans
The following table shows a selection of published unlimited Basic Evening Speed (NBN 12) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
What does Exetel broadband offer?
Exetel NBN Plans
Top-speed NBN Plan
Choice of contract
Available across FTTP, FTTB, FTTN
Exetel NBN Coverage
Exetel offers fibre NBN. Its fibre plans encompass FTTP, HFC, FTTN, FTTB and FTTC technologies. As it stands Exetel’s NBN coverage is largely reliant on its rollout. Exetel has an address checker on its website so you can check if you’re covered and what type of technology is due at your place. If your home isn’t serviced by the NBN, the address checker on the nbnco website will indicate when you can expect your address to be serviced.
Exetel Features & Bonuses
Exetel offers quite a few fringe benefits on its plans, and while there aren’t any entertainment options, for the internet aficionado, Exetel provides the goods.
- Home Phone Calls: For $10 extra a month you can get unlimited local, national and mobile calls.
- Modems: Included free on NBN plans if you stay connected for six months, otherwise the modem is $79. This is a pre-configured Exetel ZTE modem, capable of gigabit line speeds.
While there isn’t much in the way of fancy extras such as streaming or entertainment provisions, for those in the know, Exetel has some extra goodies that can make that plan sing.
Exetel Standard NBN
Exetel’s unlimited NBN plans begin at $65 per month at Standard (NBN 25) speeds. This plan combines with a typical evening speed of 25Mbps, so is better suited to small homes or average users.
Exetel Standard Plus NBN
For $75 per month, Exetel dishes up unlimited Standard Plus NBN, which yields download speeds of up to 50Mbps. This plan could be good for multiple streams, gaming and more.
Exetel Premium NBN
If you need more out of your Exetel NBN plan, the telco offers Premium speeds for $95 per month. The Premium speed tier can have up to 100Mbps maximum download speeds. This plan would be suitable for larger households, multiple streams and more intense use – but only if your connection can handle it.
Exetel Support & Customer Service
Exetel has a comprehensive customer service system, with its website tracking calls and people in the queue for an in-depth look at how long it’ll take before you’re put onto a real human.
- Exetel Support Number: 13 39 38
The support hours are from 8.30am to 5.30pm Monday to Friday AEST. Technical support is open until 11pm AEST every day, while ordering a new service is open from 10am to 7pm on weekends, AEST. There is a self-service option, as well as an online portal through which you can monitor usage, change account settings and more.
How does Exetel compare to other providers?
Exetel compares pretty well against a range of providers, as its prices are frequently some of the lowest across the board. However, keep in mind that Exetel rewards you with lower set-up fees for committing to a longer period, and many other providers feature no-contract plans as standard. Similar providers to offer NBN plans with unlimited data across several different speed tiers include:
With every plan, it’s important to consider not only the monthly plan fee, but any setup fees and other sneakies that can make the first month quite prohibitive. Most providers offer some incentives to sign up for six or 12 months, either via waiving setup fees or providing other discounts. Keep on the lookout for these fees and contracts and you can be well on your way to finding the perfect plan for you.
Is an Exetel broadband plan good value for money?
That depends on what type of connection you’re after – Exetel really stands out among the crowd for its cheap NBN plans. Frequently, they are among the cheapest with only a handful of other NBN providers being able to compete. Coupled with cheap setup costs and modem fees, Exetel is very straightforward.
Exetel offers a comprehensive range of fixed home broadband to suit all households. With impressive value propositions across all segments, Exetel’s reputation for low prices and good customer satisfaction seems to be well-deserved. To find out more about Exetel and other broadband providers, check out our Canstar Blue star ratings for customer satisfaction.
Other articles worth reading
- The Cheapest NBN Plans
- Australia’s Top NBN Plans
- NBN Speed Tiers Explained
- Checking If Your Router is NBN-Ready
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
What do customers think about Exetel NBN plans?
In 2020, Australians gave Exetel 4 out of 5 stars for Overall Customer Satisfaction in NBN plans.
While you’ve probably heard the name Exetel through the grapevine, what do you really know about this self-proclaimed ‘family business’/ internet service provider? Here are some key things to remember:
Exetel is based out of North Sydney, where it was founded in 2001 by John Linton. According to its website, Exetel is Australia’s largest independent internet service provider, looking after the telco needs of more than ‘240,000 Australians and 12,000 businesses.’ Exetel remains privately owned to this day.
These are the products that Exetel is offering Australians:
- NBN plans
- ADSL plans
- Fibre plans
- Mobile phone plans
- Business services
More Exetel Services
|Service||Does Exetel offer it?|
|Online chat functionality|
|Extra data available for purchase|
|Multiple billing options|
|Alert for payment reminders|
|App for online account management|
Exetel: Recent Key Dates
2004 | Exetel begins offering ADSL1 services and wireless broadband.
2006 | Exetel starts selling ADSL2+ services.
2014 | Exetel rolls out a range of NBN plans.
2017 | Exetel is the first to introduce Optus Wholesale home wireless broadband solution, an alternative to fixed broadband.