Aussies have rated Century 21 as the top real estate agents for renters & landlords, with five star ratings for communication from agent, contract handling, knowledge & advice from agent and overall satisfaction.
Our review compares real estate agent chains on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which real estate agent chain they think is best!
Canstar Blue surveyed 1,927 Australians for their feedback on the services of a real estate agent(s) they’ve used in the last three years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Century 21 was rated five stars for communication from agent, contract handling, knowledge & advice from agent and overall satisfaction, with four stars for problem resolution.
Founded in 1971 out of America, Century 21 has been operating in Australia since 1994, with the brand today operating out of over 220 offices around the country. In addition to assisting to buy and sell property, Century 21 offers a range of renting services, such as listing properties for tenants to find, commercial spaces, property inspections, rental appraisals as well as property manager services to help take the stress out of your investment.
Belle Property was rated five stars for contract handling and problem resolution, with four stars for knowledge & advice from agent, communication from agent and overall satisfaction.
Operating for over 20 years, Belle Property has over 160 locations around Australia, with its full suite of services including buying and selling property, along with renting and investment property management. You can find suburb guides along to help you find an area suitable to your needs and budget, with Belle Property also offering guides and news online to help you keep pace with the market.
LJ Hooker was rated five stars for contract handling and knowledge & advice from agent, with four stars for communication from agent and overall satisfaction, along with three stars for problem resolution.
Established over 100 years ago, and today operating as a staple of the market, LJ Hooker has over 400 locations around Australia, with buying, selling and renting services offered. Its rental services include online guides for individual state requirements, rental application tips as well as listing properties currently up for rent, in addition to investment and property management services.
Looking to move house? Be sure to check out what electricity plans and providers are available in your area, including the ones below.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
First National was rated five stars for knowledge & advice from agent, with four stars for contact handling and overall satisfaction, along with three stars for problem resolution and communication from agent.
In addition to buying and selling services, First National offers services for renting and investments, with a heritage that reaches back to 1981 within the property market. In addition to renting residential properties, First National can assist with commercial and holiday listings, with the option to also search for pet-friendly properties to help tenants find something for themselves and their four-legged friends.
Professionals was rated four stars for contract handling, knowledge & advice from agent and overall satisfaction, with three stars for communication from agent and problem resolution.
Operating for over 40 years, Professionals offers a range of services for those looking to delve deeper into the property market, including a range of rental services such as property management and investment. You can also narrow down searches via pet friendly options, as well as utilise online guides to help with connection services, as well as general market updates and finance calculators.
Raine & Horne was rated three stars for all categories, including contract handling, problem resolution, knowledge & advice from agent, communication from agent and overall satisfaction.
Operating for the past 140 years, Raine & Horne offers a range of services, from traditional buying and selling in addition to rental services such as searching for your next rental property through to holiday rentals, appraisals and commercial properties. You can also use Raine & Horne Connect to line up your utilities, allowing you to focus on the packing and moving.
McGrath was rated five stars for contract handling and knowledge & advice from agent, with three stars for communication from agent, problem resolution and overall satisfaction.
With over 100 locations around Australia, McGrath has been operating since 1988, and offers the traditional suite of real estate services, from buying and selling through to rental and investment properties. Tenants can search for properties online, while landlords can get in touch with property managers to help take the stress out of the investment. McGrath also offers rental appraisals in addition to a number of guides and checklists to help the moving process easier.
Ray White was rated three stars for communication from agent, knowledge & advice from agent, problem resolution, contract handling and overall satisfaction.
Arguably one of the most well-known brands in the real estate market, Ray White has been operating for over 100 years ago, and offers a variety of services to help those looking to navigate the property market. Services include those catered to buyers and sellers, while also offering a number of services to help those looking for a rental property, or those looking for a property manager to help with the workload. You can find a local agent via the Ray White website, with a number of industry updates and guides available online too.
Barry Plant was rated three stars for communication from agent, contract handling, knowledge & advice from agent and overall satisfaction, with two stars for problem resolution.
Operating for over 40 years, Barry Plant primarily operates out of Victoria, but offers a number of offices within the state to help those looking for their next home. In addition to the traditional buying and selling services, Barry Plant also offers online inspection timetables for those looking for open homes, as well as rental applications. For those on the side of the lease, Barry Plant offers property management services, along with a number of guides online to help owners navigate the market and process of leasing.
Elders was rated three stars across all categories, including problem resolution, communication from agent, contract handling, knowledge & advice from agent and overall satisfaction.
With over 300 locations around Australia, Elders may be more well-known within livestock and agribusiness industries, its real estate arm offers a number of services for renters and owners to utilise. With a number of guides online to help both sides understand the market better, you can also search for nearby properties and agents, with property management services also offered, including property condition reporting, organising leases, payments and solving problems to help take your investment off your plate.
Harcourts was rated three stars for all categories, including communication from agent, knowledge & advice from agent, problem resolution, contract handling and overall satisfaction.
Covering both residential and commercial rental properties, Harcourts has been operating for over 100 years, with services catering to those looking to apply for a rental property, while also looking to have their property managed. With a number of guides online, you can also search for local Harcourts offices, or local properties to find the best fit for your needs, as well as take some of the stress out of the situation.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s real estate agents for renters & landlords ratings:
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