Best-Rated Pay TV & Streaming Services Brand

See Our Ratings Methodology.

cns-msc-pay-tv-and-streaming-2024

Most Satisfied Customers | BritBox

Aussies have rated BritBox as the top pick in Canstar Blue’s latest pay TV and streaming service ratings, with five-star reviews for value for money, choice of content, ease of use, ease of sign up and overall satisfaction.

Fact Checked Fact Checked

How we rate pay TV and streaming services

Our review compares pay TV and streaming services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which pay TV and streaming service they think is best!


Canstar Blue surveyed 11,254 Australians for their feedback on the Australian pay TV and streaming service(s) they currently subscribe to.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their pay TV and streaming service(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a pay TV and streaming brand as an individual score NOT a combined total of all criteria.
  • Value for money
  • Choice of content: shows, movies, sports.
  • Ease of sign up
  • Availability of new releases
  • Ease of use:navigation, how easy it is to find what you want.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • BritBox
  • Disney+
  • Netflix
  • HayU
  • Amazon Prime
  • Fetch
  • Kayo
  • Paramount+
  • Stan
  • Binge
  • Telstra TV Box Office
  • Apple TV+
  • Foxtel

Find more detailed information on our Most Satisfied Customer methodology.


Top Pay TV and Streaming Service Brand – BritBox

BritBox

BritBox is a streaming service partnership between BBC Studios and ITV, offering subscribers access to British television. BritBox is available in Australia online, on Apple and Android devices and select smart TVs. 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s pay TV & streaming services ratings:

  • 2023: Disney+
  • 2022: Netflix
  • 2021: Netflix
  • 2020: Netflix
  • 2019: Netflix
  • 2018: Netflix
  • 2017: Netflix
  • 2016: Netflix

Latest Streaming Articles

Best Netflix Watches

The best shows on Netflix Australia

Review the most bingeworthy Netflix shows in Australia, including Mindhunter, Fargo, Mad Men, The Confession Tapes and more at Canstar Blue.

– Read more
Netflix movies

The best movies on Netflix Australia

There’s never been a better time to chill out on the couch and put on a great movie. People are ditching traditional free-to-air TV and cinema, instead staying at home both to save a buck …

– Read more
Best Watching on Stan

The best TV shows and movies on Stan

Are you stuck for something to watch on Stan? Here is our pick of the best TV shows and movies on Stan in 2017.

– Read more
Data Usage streaming services

How much data does Netflix and other streaming services use?

Netflix and Stan both use over 1GB per hour of streaming. Compare suitable internet plans for Stan & Netflix in this Canstar Blue review.

– Read more

The best Valentine’s Day movies and shows on Netflix and Stan

Valentine’s Day is a love-it-or-hate-it holiday, eliciting excitement from some and eye-rolls from others. But coupled-up or not, Valentine’s Day is also a great time to curl up on the couch, heat up some popcorn, and start streaming.

Both …

– Read more