Compare car tyre retailers Tyrepower, Beaurepaires, Bridgestone, Bob Jane T-Marts, Kmart Tyre & Auto, Jax Tyres and Goodyear, on customer service, value for money, range of tyres, quality of tyres, advice by staff, website experience and overall satisfaction.
See our Ratings Methodology.
Having a good set of tyres can make all the difference to your car, from better fuel economy right down to the overall feel of the drive. Choosing the right set can be a bit of a challenge however, as the market is as varied as the vehicle itself, with plenty of options out there for all roads and conditions.
Because of the variety of tyre options out there, it’s best to get your car fitted by a professional, which presents yet another challenge – which retailer do you go with? With the Australian market home to a number of reputable tyre retailers and providers, choosing one to go to for all your tyre needs can be a daunting experience, especially when tyres and fittings can make a notable dent to your bank account.
That’s why Canstar Blue produces an annual review of car tyre retailers to find out which are driving up standards, judged by the people who know best – their customers. Some of these retailers spend big on promoting their services, and all want to be your first destination when it’s time to change up your tyres. But which do Aussie motorists recommend highest?
Over the years, Tyrepower has been the best of the bunch in our ratings, topping the table for four years on the spin up until 2018 when Bob Jane T-Marts took over. However, Tyrepower is back in pole position this year, rated five stars by customers across most research categories.
The seven car tyre retailers in our 2019 review were rated in the following order for overall customer satisfaction:
This year, Beaurepaires, Bridgestone, Bob Jane T-Marts, Kmart Tyre & Auto and Jax Tyres all received four stars for overall customer satisfaction, while Goodyear had to settle on three stars. However, it’s notable that three retailers – Beaurepaires, Bridgestone and JAX Tyres – all earned top marks on website experience. Other than that, Tyrepower was the only retailer to achieve top marks in any category.
With a strong variety of established retailers, choosing one for all your tyre needs can be a challenge. Despite the competitive pricing and guarantees, Aussie motorists are still wary about paying too much, our survey found, with two out of five (43%) respondents indicating that they are worried about being ripped off. However, this number has dropped from 73% last year.
In addition, two out of five (40%) survey respondents have visited multiple car tyre retailers, with 62% happy to recommend their retailer to friends and family. When asked about their reasons for choosing their specific retailer, survey respondents reported:
Car tyres aren’t something you can cut corners with, so it’s best to do your research and go with trusted brands and retailers.
Offering more than just new tyres, Tyrepower has been a powerhouse for Australian motorists since its creation in 1977. It has more than 250 independent stores within its National Network. Services include wheel alignment, suspension, steering repairs, brakes, mufflers and battery maintenance. Claimed to be Australia’s biggest independent tyre retailer, with stores right across the country, Tyrepower has quickly returned to the winner’s circle for tyre retailers in 2019 with five stars in all research categories, with the one exception of website experience, where it got a three-star review.
With more than 250 stores across Australia, Beaurepaires has been a staple within the Australian tyre market, consistently being one of the top performers over the last few years. Established almost 100 years ago, Beaurepaires has grown to provide a wide variety of tyres for all road and car types. Offering guarantees such as tyre fits within 60 minutes and interest free payment options, Beaurepaires aims to please. As a result, it scored four stars in most categories in 2019, including value for money, customer satisfaction and overall satisfaction, with a five-star rating for website design.
Originating in Japan, Bridgestone has been operating in Australia since 1939, now with over 300 stores open to the public. With a large range of tyres to suit all vehicle types, including motorbikes, SUVs and trucks, Bridgestone has been a well-known tyre retailer for decades. Frequently offering deals and price matching, Bridgestone has been a go-to option for many Aussie consumers over the years. Bridgestone was another brand that achieved five stars for website experience and four stars in all other areas.
Bob Jane T-Marts is a well-known face of car tyre retailers, offering a range of services for more than 50 years. It offers a range of special deals and price-beat guarantees. A strong performer in previous years, Bob Jane T-Marts came out in pole position in 2018, but had to settle for four stars overall this year. It scored four-star reviews from customers across all other survey categories, with the exception of one – value for money – where it got three stars.
The only tyre retailer that will earn you flybuys points with every purchase, Kmart Tyre & Auto has over 250 stores operating within Australia, aiming to give customers the same satisfaction as the traditional Kmart stores. Kmart Tyre & Auto also offers a mobile tyre service for Sydney customers, a handy option for those who can’t make it out of the driveway. It scored four stars in most categories, including overall satisfaction, with three stars for range of tyres on offer.
Founded in 1949, JAX first started selling tyres in Sydney, before quickly expanding to now have more than 80 stores across the country. With a focus on online shopping and product guarantees, JAX has been a consumer-favourite for offering a wide range of tyre brands to choose from, while frequently offering special deals and promotions. JAX was a consistent performer across the board, achieving four stars in almost every category this year, with five stars for website experience.
One of the most well-known tyre brands on a global scale, Goodyear has been operating in Australia for over 100 years, supplying tyres to family cars, commercial vehicles, farming equipment and even racing cars. Claiming to produce one of the most durable car tyres on the market, Goodyear has been a solid competitor in our annual ratings over the years, but this time it scored three stars for overall satisfaction and all other categories.
Picture credits: RossHelen/shutterstock.com
Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased car tyres from a car tyre retailer in the last 2 years – in this case, 1,169 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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