Compare car tyre retailers Bob Jane T-Marts, Beaurepaires, Bridgestone, Goodyear, JAX Tyres, Kmart Tyre & Auto Service and Tyrepower on factors including customer service, range of tyres, quality of tyres, advice, value for money and overall satisfaction.
See our Ratings Methodology.
Having a good set of tyres can make all the difference to your car, from better fuel economy right down to the overall feel of the drive. Choosing the right set can be a bit of a challenge however, as the market is as varied as the vehicle itself, with plenty of options out there for all roads and conditions.
Because of the variety of tyre options out there, it’s best to get your car fitted by a professional, which presents yet another challenge – which retailer do you go with? With the Australian market home to a number of reputable tyre retailers and providers, choosing one to go to for all your tyre needs can be a daunting experience, especially when tyres and fittings can make a dent to the bank account.
In a closely contested market, Bob Jane T-Marts has come out on top in Canstar Blue’s customer ratings for tyre retailers, claiming a clean sweep of five-star reviews across all categories and bumping reigning winner Tyrepower off the top podium for the first time in five years.
This year, Tyrepower had to settle for four stars overall, along with Bridgestone, Beaurepaires, JAX Tyres and Goodyear. Kmart Tyre & Auto received three stars overall. However, it’s notable that three retailers – Bob Jane T-Marts, Bridgestone and Tyrepower – all earned top marks on customer service. Price would appear to be the area of most concern, with four of the seven retailers scoring just three stars on value for money.
A family-owned business from Melbourne, Bob Jane T-Marts is the well-known face of car tyre retailers, offering a range of services for more than 50 years. A strong performer in previous years, Bob Jane T-Marts has come out in pole position in 2018, scoring five-star reviews from customers across all survey categories. Routinely offering a range of special deals and price-beat guarantees, it’s perhaps no wonder that Bob Jane T-Marts was the only retailer to score top marks on value for money, while also praised for its range and quality of tyres, advice from staff and website experience.
With more than 250 stores across Australia, Beaurepaires has been a staple within the Australian tyre market, consistently being one of the top performers over the last few years. Established almost 100 years ago, Beaurepaires has grown to provide a wide variety of tyres for all road and car types. Offering guarantees such as tyre fits within 60 minutes and interest free payment options, Beaurepaires aims to please. As a result, it scored four stars for overall satisfaction, customer service and quality of tyre. But it fell down on some factors, with three stars in all other categories.
Originating in Japan, Bridgestone has been operating in Australia since 1939, with now over 300 stores open to the public. With a large range of tyres to suit all vehicle types, including motorbikes, SUVs and trucks, Bridgestone has been a well-known tyre retailer for decades. Frequently offering deals and price matching, Bridgestone has been a go-to option for many consumers over the years. With a mixed bag of results, Bridgestone achieved five stars for customer service, but was only rated three stars for value for money, with four stars in all other areas.
One of the most well-known tyre brands on a global scale, Goodyear has been operating in Australia for over 100 years, supplying tyres to family cars, commercial vehicles, farming equipment and even racing cars. Claiming to produce one of the most durable car tyres on the market, Goodyear has been a solid competitor in our annual ratings over the years, this time scoring four stars for overall satisfaction and range of tyres, but just three stars in all other categories.
Founded in 1949, JAX first started selling tyres in Sydney, before quickly expanding to now have over a 100 stores across the country. With a focus on online shopping and product guarantees, JAX has been a consumer-favourite for offering a wide range of tyre brands to choose from, while frequently offering special deals and promotions. JAX was a consistent performer across the board, achieving four stars in every category this year.
Offering more than just tyre services, Tyrepower has been a powerhouse for Australian motorists since its creation in 1977. Claimed to be Australia’s biggest independent tyre retailer, with stores right across the country, Tyrepower has enjoyed remarkable success in our annual tyre retailer reviews, scoring five stars for overall customer satisfaction for four years in succession. However, this year it scored four stars overall, with the same result in most other research categories, with the exception of customer service where it maintains a top-notch review.
The only tyre retailer that will earn you flybuys points with every purchase, Kmart Tyre & Auto has over 250 stores operating within Australia, aiming to give customers the same satisfaction as the traditional Kmart stores. Kmart Tyre & Auto also offers a mobile tyre service for Sydney customers, a handy service for those who can’t leave home. Scoring three stars in every category, Kmart Tyre & Auto could still be a suitable option for those in need of a cheap tyre change, but perhaps you can’t expect the same level of service as provided by some other tyre retailers.
With a strong variety of established retailers, choosing one for all your tyre needs can be a challenge. Despite the competitive pricings and guarantees, consumers are still wary about paying too much, with 73% of respondents to our survey indicating that they were worried about being ripped off.
Due to the competitive market however, consumers will have the chance to pick and choose retailers if not satisfied, putting pressure back on the companies. At the end of the day, car tyres aren’t something you can cut corners with, so it’s usually best to go with trusted providers and retailers, giving you peace of mind, as well as top quality service.
Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased car tyres from a tyre retailer in the last two years – in this case, 1,140 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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