Our review compares car tyre retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which car tyre retailer they think is best!
Canstar Blue surveyed 789 Australians for their feedback on the car tyre retailer(s) they’ve purchased car tyres from in the last two years. Note: this includes both online and in-store purchases.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Goodyear Autocare was rated five stars for quality of tyres on offer, range of tyres on offer, advice from staff, range of other products & services available and overall satisfaction, with four stars for customer service and three stars for value for money.
One of the most well-known tyre brands globally, Goodyear Autocare has been operating in Australia for more than 100 years, supplying tyres to family cars, commercial vehicles, farming equipment and even racing cars. Not only is Goodyear’s tyre range stocked by many retailers, but the company also operates the Goodyear Autocare franchise system which sees many of its own stores becoming a ‘One Stop Shop’ for tyre and automotive services. Goodyear Autocare has over 160 locations around Australia, with a range of services available in addition to tyres, including suspension and radiator repair, along with wheel puncture fixes and alignments.
Bob Jane T-Marts was rated five stars for customer service and advice from staff, with four stars quality of tyres on offer, value for money, range of tyres on offer, range of other products & services available, as well as overall satisfaction.
Bob Jane T-Marts is a well-known face of car tyre retailers, offering a range of services for more than 50 years. The product selection is just as varied, with eco-friendly tyres added to the mix. Bob Jane T-Marts also provides special deals in addition to its price-match guarantee, Tyre Satisfaction Guarantee, Long Life Tyre Plan and Road Hazard Warranty across the 130+ locations in Australia. Other services include wheel alignment, nitrogen tyre inflation, wheel balancing and puncture repairs.
Tyrepower was rated five stars for value for money, range of tyres on offer and advice from staff, with four stars for range of other products & services available, quality of tyres on offer, customer service and overall satisfaction.
Tyrepower has been a powerhouse for Australian motorists since forming in 1977 and now claims to be one of Australia’s biggest independent tyre groups. It has more than 250 stores nationwide, each stocked with brands such as Kumho Tyre, Michelin and Yokohama. Services also include wheel alignment, suspension, steering repairs, brakes, mufflers and battery maintenance.
Beaurepaires was rated four stars for advice from staff, quality of tyres offered, customer service and overall satisfaction, with three stars for value for money, range of tyres on offer and range of other products & services available.
With more than 240 stores across Australia, Beaurepaires has been a staple within the Australian tyre market, offering a wide variety of brands and services. Established almost 100 years ago, Beaurepaires has grown to provide a wide variety of tyres for all road and car types. It also offers a variety of services including tyre puncture repairs, tyre maintenance, free tyre checks, wheel alignment and wheel balancing, in addition to a range of batteries.
Rated three stars for value for money and range of tyres on offer, Bridgestone was also rated four stars for customer service, quality of tyres on offer, advice from staff, range of other products & services available and overall satisfaction.
With a large range of tyres to suit all vehicle types, including motorbikes, SUVs and trucks, Bridgestone has been a well-known tyre retailer for decades. Frequently offering deals and price matching, Bridgestone has been a go-to option for many Aussie consumers over the years. Aside from Bridgestone’s line of tyres, you can also find brands such as Firestone, Supercat and Dayton, with the majority of Bridgestone locations offering additional services such as mechanical repairs, safety checks, wheel alignment, logbook services and break suspensions.
mycar Tyre & Auto was rated five stars for advice from staff, four stars for range of other products & service available, value for money, customer service and overall satisfaction, with three stars for quality of tyres on offer and range of tyres offered.
The only tyre retailer that will earn you Flybuys points with every purchase, mycar – formerly known as Kmart Tyre & Auto Service – has over 250 stores operating within Australia, aiming to give customers the same satisfaction as the traditional Kmart stores. There are several ongoing offers, including a free Tyre Care Plan which includes perks like a 30-day satisfaction guarantee, free puncture repair and a 12-month road hazard warranty, with additional services available such as logbook servicing, rego checks and car batteries to help keep you trucking.
With four stars for quality of tyres offered and value for money, JAX Tyres & Auto was also rated three stars for customer service, range of tyres on offer, advice from staff, range of other products & services available and overall satisfaction.
Founded in 1949, JAX first started selling tyres in Sydney, before quickly expanding to now have more than 80 franchise stores across the country. It sells a variety of brands including Pirelli, Michelin, Dunlop, Hankook, Bridgestone and Continental, with additional services such as waste tyre management, nitrogen tyre inflation, wheel balancing and wheel alignment also available at stores.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s car tyre retailer ratings:
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*Prices correct as of publication date.