Aussies have rated Thrifty as top pick in Canstar Blue’s latest hire car ratings, with five-stars for customer service, value for money, transparency of cost and fees, range of vehicles available, availability of vehicle booked, quality of vehicle and overall satisfaction.
Our review compares hire car brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which hire car brand they think is best!
Canstar Blue surveyed 398 Australians for their feedback on cars they’ve hired in the last 12 months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Find more detailed information on our Most Satisfied Customer methodology.
Thrifty offers a versatile fleet of vehicles at more than 170 locations across Australia, at all major airports and metropolitan areas. Whether you are needing space for a family, moving house or an outdoor adventure, Thrifty has cars, vans and trucks to fit any requirement.
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s hire car ratings:
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