Compare bundled telecommunication plans – any bundle of home phone, broadband and mobile phone plans under a single bill.
Three-quarters of respondents to our latest survey are convinced that bundled communication plans offer better value than having separate home phone, mobile and internet contracts. But if you’re one of those who still need convincing – or are just searching for a better all-round deal – we’ve compared the country’s biggest brands for customer satisfaction to help make the process a little easier.
Internode has achieved our Most Satisfied Customers Award – Bundled Communication Plans for the third time following a comparison of eight different providers. Internode’s parent company, iiNet, received five stars for value for money, as did TPG. We also compared iPrimus, Optus, Telstra, Vodafone and Dodo in this survey.
Although many Australians are satisfied with their bundled communication plans, half of our survey respondents believe they are paying too much for their current product. About the same number said that having a bundled plan was more convenient than paying for their landline, mobile and internet separately, but with convenience can follow complacency. Two-third of the adults we spoke to said they shopped around to find the best bundle deal available, but the key is to KEEP shopping around. And that’s where we can help.
Our survey results showed:
It’s easier to make an informed decision about switching suppliers if you actually know exactly what you’re currently getting – and for what price. Around two-thirds of our survey respondents were happy to say they know all the details of their bundled plan, while 62% know the length of their contract and just 37% are aware of the penalties and exit conditions involved.
Of those who would like to switch providers, we found that:
With so much competition out there, we hope our customer satisfaction ratings help you make the best decision for you. We all use our bundled communication plans differently, so it’s up to you to decide which brand and product is right for you.
Overall customer satisfaction
A good bundled communications package allows you to connect with the outside world – all from the comfort of your living room. Internode achieved five stars for overall customer satisfaction, while iiNet picked up four stars and the remaining brands all scored three stars.
Value for money
Three-quarters of the Australian adults we surveyed said their bundled communication plan works out cheaper than paying for everything separately. Two of the brands mentioned in our survey – iiNet and TPG – received top marks for value for money, while Internode, Dodo, Optus and Vodafone all scored four stars.
One of the major benefits of a good bundled communications package is that you only need to find one provider who offers fantastic customer service. This is an area in which Internode and iiNet both achieved five-star ratings, with Optus scoring four stars.
No matter how often you use your landline, mobile or internet, having a reliable connection is vital. Customers of Internode and iiNet were the most satisfied with the network performance of their provider, while iPrimus, Optus, Telstra and Vodafone all picked up four-star ratings.
Flexibility of contract
Even if you’re signed up to a contract, it’s good to know there is some flexibility in the small print. Customers of iiNet were the most satisfied with the flexibility of their contract, while Internode, Optus, TPG and Vodafone picked up four stars.
Clarity of terms of contract
You should always have a good idea about the terms of your contract before agreeing to it, but it’s also helpful if your provider makes it easy to understand. Those signed up with Internode were the most satisfied in this area, with iiNet scoring four stars.
One of the benefits of having a bundled communication plan is that you only have to read one bill at the end of the month. But are they always easy to understand? Customers of Internode and iiNet certainly seem to think so, scoring their providers five stars in this category. There were four-star ratings for iPrimus, Optus, Telstra, TPG and Vodafone.
Phone services and Internet access are essential utilities for both homeowners and businesses. At Canstar Blue, we believe you’ll need to consider your options between bundling and separately purchasing both services. See our quick guide below to help you decide:
Not to be confused with Naked DSL (Internet access + online based phone calls), these bundles include copper as solid connections for land lines.
You can aim for the best features on your Internet connection, such as faster speed. At the same time you’d like a reliable phone line to make international and local calls, plus maybe a mobile phone thrown in. Hence, separate purchases may be a necessity for you.
If you’d like more information about the latest phone and Internet bundles, we have a guide that compares the latest phone and Internet bundles from leading Australian providers.
We’ve found the two main reasons why people want to bundle their telecommunications were for convenience and price. With so much competition in the market, it’s important you regularly review deals and not become complacent with how much you are paying.
Half of our survey respondents believed they are paying too much for their current product however the same amount said having a bundled plan was more convenient than paying for their landline, mobile and Internet separately.
Bundling your telecommunications services with one provider can save you lots of money but only if you sign up to the right bundle that’s the best fit for you. Here are some things you should consider when searching for the right bundled plan suit your needs.
Find out what your current usage is for your monthly Internet, mobile phone and home phone.
You can read our detailed comparison on phone and Internet bundles above to help you decide which brand has fared the best with our survey respondents. Coming out on top was Internode with the best overall customer satisfaction for bundled communication plans. Internode’s parent company, iiNet, and TPG both received five stars for value for money.
Dodo had the worst ratings across the board with only two stars for network performance, customer service and contract flexibility.
Other well received brands included Vodafone, Optus and Telstra with a mixture of 3 and 4 stars across the ratings table.
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have a bundled home telecommunication services and pay the bills (i.e. mobile / home phone / internet package) – in this case, 1,736 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.