Canstar Blue’s inaugural Bundled Energy and Telecommunications award winner is Origin, which earned a five-star result for overall customer satisfaction. The energy-giant-turned telco also received five stars for value for money, customer service, ease of sign-up/set up, and bill and cost clarity. It earned four stars for flexibility, network coverage/reliability, and online tools and advice.
We’ve surveyed more than 430 bill-paying customers across the country to find out how happy they are with their bundled telco and energy supplier. Customers scored their current provider on a range of factors, including overall satisfaction, value for money, network coverage, and customer service.
Canstar Blue surveyed 436 Australians with a bundled utilities plan for feedback on their combined energy and telco provider. Respondents had to live in Australia, have both electricity and/or gas and phone and/or internet bundled together through the same provider, and pay the bills for their response to be eligible.
Respondents rate their satisfaction with their bundled provider from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Best Bundled Energy & Telecommunications Providers:
In the very first year of our Bundled Energy & Telecommunications award, Origin has taken out the top spot. In second place is fellow ‘big three’ energy provider AGL, while well-known telco Dodo rounded out the results.
Find more detailed information on our ratings methodology.
Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid energy network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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12% Less than reference price |
$1,608 Price/year (estimated) |
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12% Less than reference price |
$1,606 Price/year (estimated) |
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21% Less than reference price |
$1,442 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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16% Less than VDO |
$1,318 Price/year (estimated) |
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15% Less than VDO |
$1,335 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from our referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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18% Less than reference price |
$1,625 Price/year (estimated) |
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10% Less than reference price |
$1,772 Price/year (estimated) |
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11% Less than reference price |
$1,743 Price/year (estimated) |
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Customers rated Origin five stars for overall satisfaction in 2023, along with five stars for value for money, customer service, ease of sign-up/set up, and billing and cost clarity. Origin also received four stars for plan flexibility, network coverage and reliability, and for online tools and advice.
One of the three biggest names in Aussie energy, Origin has expanded into offering NBN and fibre internet, both bundled with energy and as standalone plans. While standard prices are on the higher end of the internet spectrum, customers can earn a $15 monthly discount by bundling their internet with Origin’s energy plans, including electricity, hot water, natural gas or LPG.
In terms of energy products, Origin Energy services New South Wales, Victoria, Queensland, South Australia and Australian Capital Territory, with a range of electricity market offers available in each state. Plans include features such as Everyday Rewards points, carbon offset and GreenPower options, and competitive solar feed-in tariffs.
Here are the Origin Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Origin Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Origin Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Origin Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
The following table shows a selection of Origin NBN plans on Canstar Blue’s database listed in order of standard monthly cost, from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
AGL was awarded four stars for overall satisfaction, but customers rated the brand five stars for value for money, customer service, and online tools and advice. AGL was rated four stars for ease of sign-up/set up and billing and cost clarity, and three stars each for plan flexibility and network coverage and reliability.
Another major Australian energy provider, AGL offers customers in NSW, VIC, QLD and SA a range of electricity and natural gas products, with gas also available in WA. AGL’s electricity plans include bare-bones basic variable rate offers, as well as the Value Saver plan with lower rates and no exit fees. The company also sells specialised Seniors, electric vehicle and solar plans.
AGL offers home internet and mobile, both of which come with discounts when bundling with AGL Energy. NBN customers can save $15 per month on their broadband fees, while mobile plans come with a $5 monthly discount. AGL’s mobile plans are month-to-month and SIM only, with coverage on the Optus 4G network.
Here are the AGL Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
The following table shows a selection of AGL NBN plans on Canstar Blue’s database listed in order of standard monthly cost, from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
Dodo received four stars for overall satisfaction in 2023, but was given a five-star rating for value for money. Customers also rated Dodo four stars for customer service, plan flexibility, and network coverage/reliability, and three stars for ease of sign-up/set up, online tools and advice, and billing and cost clarity.
Dodo made its start as a popular low-cost broadband provider, eventually moving into mobile and later, electricity and gas. Dodo’s electricity options are now available in NSW, VIC, QLD and SA, although the brand’s market electricity offers are currently closed to new customers in QLD and SA.
If you combine a Dodo energy plan with NBN in NSW and VIC, you’ll save up to $10 per month on your internet bill: $5 monthly for electricity, and $5 each month for gas. Dodo also offers a suite of SIM-only postpaid mobile plans on the Optus 4G network, however these do not come with a discount for bundling with energy or internet.
Here are the Dodo plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Dodo plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Dodo plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Dodo plans on our database for SA. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
The following table shows a selection of Dodo NBN plans on Canstar Blue’s database listed in order of standard monthly cost, from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
If you’re comparing suppliers and plans, you’ll want to look at the following aspects and inclusions for energy:
If you’re planning on bundling your energy account with home internet, you’ll want to consider the following factors:
Finally, here’s what to look for when comparing mobile plans:
The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners.
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1 Month Contract (1 month min. cost $74.99) Typical evening speed of 50Mbps
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Unlimited Data/month |
$74.99 Cost/month |
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1 Month Contract (1 month min. cost $99.99) Typical evening speed of 90Mbps
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Unlimited Data/month |
$89.99 Cost/month |
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1 Month Contract (1 month min. cost $85) Typical evening speed of 50Mbps
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Unlimited Data/month |
$85.00 Cost/month |
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The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
The table below shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.
Tara Donnelly is an internet and mobile expert – sectors she’s spent a decade covering – and also oversees energy and consumer technology content. She holds a Bachelor of Communications from the University of Canberra and has shared her expertise on national media including 9 News, 7 News, Sunrise and the ABC.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamSeveral energy companies have made a play for the home internet or mobile market in the last few years, including AGL, Energy Australia and Origin. However, Energy Australia has since removed its broadband plans from the market for new customers.
Depending on your location, there are about six utilities providers currently offering some combination of electricity, gas, internet and mobile plans in Australia. These include:
If you’re considering combining electricity, gas, mobile or internet under one bill, what’s available to you may be limited by your location. While telco providers generally operate across the country, energy suppliers may not service all states, and their plans and offers may vary drastically across Australia.
Here’s which bundled utilities suppliers are available in your state. Services may vary depending on your specific location, so check with your intended provider.
While most bundled utilities providers do offer some sort of incentive for bundling or combining services on one account – such as a monthly $10 or $15 internet discount – whether this will be cheaper in the long run will depend on both your energy and broadband needs.
You’ll want to consider the annual cost of your energy plan compared to other offers on the market, and look at usage and supply charges to see how that half of your bundle stacks up. If you can save more than $10 or $15 monthly by going elsewhere, it may not be worth it to pair your energy plan with your internet just to score a broadband discount; likewise, you may also find cheaper internet plans from standalone providers.
Overall, checking the fine print of your bundled plan will help you determine if it’s a good deal when compared to mixing-and-matching energy and telco providers.
While the NBN is the most popular and widely-available broadband type in Australia, some bundled utilities providers offer alternative options for customers who are not yet connected.
Origin offers OptiComm fibre internet plans where available, in addition to NBN. Kogan also offers 4G home internet, which uses the same wireless data connection as mobile phone plans and is a fast and flexible option, although speeds are limited to 20Mbps.
There’s several factors that may influence your decision-making when choosing to bundle energy, internet or mobile. We asked Australian survey respondents to cite the main reasons why they opted to bundle energy and telecommunications. Here’s what we found:
Some additional insights from our survey show that 50% of Aussies who bundle think they get a good deal on their electricity, gas, mobile and internet through bundling with a single provider. Two fifths (40%) knew what their energy supply and usage charges are, and 50% liked to manage their utilities accounts online.
Only 26% say they find it difficult to predict what their next utilities bill will be, and 20% would like to switch providers in the near future.
