AGL Energy App Review

With so many energy retailers launching account management apps, it’s hard to know if these online tools are really worth downloading and engaging with. As the technology continues to advance, monitoring your electricity and gas expenses has never been easier, and it’s allowing customers to tap into some seriously valuable insights that haven’t always been available in the past.

One of Australia’s most prominent energy retailers, AGL, provides a billing and usage app for residential customers, which claims to have a load of benefits, all accessible from the palm of your hand. In this review, we breakdown the functions, specs and usability of the AGL app to give you a better understanding of what you can expect.

What is the AGL app?

The AGL app is a way for customers to track their energy usage, keep on top of power bills and manage account information, all from the convenience of their smartphone or tablet. The app is available to all of AGL’s residential customers who are looking to access multiple online tools – and is available on both Apple and Android operating systems.

It’s worth pointing out early, however, that households with a smart meter installed at their property will get much more value out of the AGL app, owing to the fact that smart meters allow for almost instant energy reporting. Those who do not have a smart meter will only get the basics from the AGL app.

What does the AGL app do?

The AGL app has a variety of useful functions for customers, including:

  • An overview of electricity and gas usage per billing period
  • A breakdown of hourly and daily energy usage costs if you have a smart meter
  • An estimation of future bills if you have a smart meter
  • Access to account details and bill payments
  • Historical billing data
  • Track solar activity and participate in Virtual Power Plant events

If you like the idea of having fingertip access to your energy account everywhere you go, the AGL app may make life a little easier. Since every household’s electricity and gas needs are different, receiving personalised information can keep you more accountable on reducing those overall energy costs. And seeing a breakdown of the costs might help with the household budget, too!

AGL app for iPhone

The AGL app is available for iPhone users and is free to download via the App Store. According to the App Store, users must have iOS 13.0 or later to download the AGL app, and it’s also compatible with the iPad, iPod touch and Mac with Apple M1 chip or macOS devices. The size of the download is currently 53.2MB. Here’s a screenshot of the AGL app on an iPhone:

AGL app for IOS

AGL app for Android

Android users can download the AGL app for free via Google Play. According to Google Play, the AGL app requires Android 7.0 or a later version to run, with the size of the download being 24MB. The screenshot below is what the app looks like on Android:

AGL app for Android

When was the AGL app last updated?

According to the Apple store, the AGL app was last updated for Apple users on 6 October 2021. This is version 7.0.0 which allows customers to be notified when their solar system isn’t performing and show an indicator, using a traffic light system, of the system’s overall health and maintenance. It is unclear when the last app update was for Android users, but, according to the Google Play store, users on these devices are using version 6.26.4, which also notifies customers when their solar system isn’t performing.

What if the AGL app is not working?

If for any reason you cannot access certain features on the AGL app, or it isn’t working at all, you can contact the AGL Mobile App Community page, via the energy company’s website. From here, you can submit an online enquiry, read frequently asked questions, and provide honest feedback of your experience with the AGL app.

  • At the time of this article’s publication, the app has fared quite well in ratings and user reviews on the App Store or Google Play, scoring 4.7 and 4.6 out of five respectively.

AGL Electricity Plans

Here are the AGL Energy plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the AGL Energy plans on our database for Victoria. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the AGL Energy plans on our database for SE QLD. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the AGL Energy plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Can I pay my energy bill on the AGL app?

Energy bill payments can be made via the AGL app by using PayPal or credit card. Customers can view and download electricity and gas bills in the app, as well as check account balances and due dates of upcoming invoices. Depending on the mobile device, a ‘billing’ tab should be found at the bottom of the app.

The image below is an example of how the billing functionality is displayed on an Android mobile phone:

Android Billing AGL app

Can the AGL app monitor electricity usage if I have solar?

Customers with solar should be able to see and track their solar, grid and battery usage through an interactive chart. Bill-payers with a solar battery will also be able to monitor the batteries charge levels through weekly and daily views. Solar customers can also monitor the health and performance of their system through the AGL app.

Can I use the AGL app to track my other utilities?

With the AGL app, Aussies can also access information regarding their internet and mobile plans with the provider. Through the app, customers can check their plan information, make bill payments, monitor their data usage and get help and support for their phone and internet products through instant messaging.

Do you need a smart meter to use the AGL app?

Although you can use the AGL Energy App without a smart meter, you will be missing out on some of the app’s core features, including bill projections and current electricity and gas usage data. If you have upgraded to a digital meter recently, your energy usage information should be available through the app within 10 to 15 days.

  • Access to usage data via the mobile app is made available every two to three days for customers with smart meters. Like to know how to get a smart meter? Read our helpful guide here.

Is it worth downloading the AGL app?

If you’re an AGL residential customer and you are keen to have access to a variety of resources in the palm of your hand, then downloading the app could prove worthwhile. However, if you don’t have a smart meter or you’re simply comfortable with browsing your account and usage details online via the web portal, then the app may not be worth your time.

Are AGL energy plans right for me?

AGL is one of Australia’s largest energy retailers, offering customers a range of plans that may include bill credits, sign-up incentives, GreenPower options and generous solar feed-in tariffs. The majority of AGL market offers span over a 12 or 24-month benefit period, meaning that some of the features of each plan may expire after this period.

Finding the right energy product for your circumstances can be overwhelming, but it doesn’t have to be. By using our free comparison tool, you can compare from a variety of energy plans, from a range of electricity providers. From here you can filter your search and review each plan’s features, including base rates, discounts, and much more.

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