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AGL Energy Review and Rates
Integrated energy company AGL is one of Australia’s oldest companies, originally established as the ‘Australian Gas Light Company’ to bring power to Sydney in 1837 – hence the AGL acronym. It’s now one of the biggest electricity and gas retailers in the country, with millions of gas and electricity customers.
Operating primarily in New South Wales, Victoria, South Australia and South East Queensland, AGL provides its customers with a wide range of electricity and gas services. It has also recently launched in the WA natural gas market and is one of the country’s leading providers of solar-specific energy plans. AGL also claims to “operate the country’s largest electricity generation portfolio, [and] are its largest ASX-listed investor in renewable energy.”
When it comes to its energy plans, customers are drawn to AGL through its partnership with flybuys, the AGL rewards program, online sign-up bonuses, and fixed rate power plans that see households lock in competitive rates for a set period of time.
In this review, Canstar Blue will examine AGL’s electricity plans, rates, discounts and incentives, showing what you can expect to pay if you sign up.
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AGL Energy Prices
We outline AGL’s electricity plans in detail below to give you an insight into what you’ll actually pay. Read on for all the details, but first, here is a quick price comparison.
AGL Electricity Prices Victoria
Here are the AGL Energy plans on our database for Victoria. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
AGL Electricity Prices NSW
Here are the AGL Energy plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
AGL Electricity Prices Queensland
Here are the AGL Energy plans on our database for SE QLD. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
AGL Electricity Prices South Australia
Here are the AGL Energy plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
AGL Energy Plans
AGL offers a concise range of residential energy plans to suit varying preferences, with prospective customers able to sign up online or by calling the AGL customer service line. Currently, AGL has a range of fixed and variable rate plans with a number of extra value-add incentives. The main plans are:
- AGL Essentials
- AGL Essentials Saver
AGL also offers tailored energy plans to seniors, solar customers, as well as owners of electric vehicles. See below for more details.
Customers additionally have the choice of adding one of AGL’s green products to their electricity plan, with AGL sourcing power equal to 10, 20 or 100 per cent of the customer’s entire household electricity consumption from renewable energy sources, approved under the GreenPower voluntary government accredited program. While all AGL market offers come with a solar feed-in tariff (FiT), the retailer reserves its most generous solar rebates to those who sign up to one of its solar-specific plans, which typically come with higher usage charges.
AGL’s residential market offer energy plans, which vary state by state, include:
AGL Essentials
As the name suggests, the AGL Essentials is a fixed rate plan with no flashy discounts or exit fees. The Essentials plan comes with competitive usage and supply rates for 12 months, and also has no exit fees. It also offers up to 5,000 flybuys points over 15 months when you sign up online. You’ll also get access to AGL Rewards.
AGL Essentials Saver
The AGL Essentials saver is the retailer’s newest plan, working out to be similar to the plan above – just without the fixed rates. When signing up online, this plan offers a bill credit off your first bill.
AGL Seniors
A low rate energy plan for concession card holders in VIC, NSW and QLD. One plan comes with fixed usage and supply rates for two years, while the AGL Seniors Plus gives eligible customers bill credits rather than discounts when signing up. Depending on which state you live in, the bill credits will vary.
Here is the AGL Seniors plan on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Seniors plan on our database for VIC. This is a product from a referral partner†. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Seniors plan on our database for QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
AGL Electric Vehicle Plan
The AGL Electric Vehicle Plan is the retailer’s dedicated EV plan, although unlike other EV plans, it doesn’t rely on a dedicated circuit. Customers will receive up to $480 in bonus credits, applied as $60 every three months for two years. This is a fixed rate plan with monthly e-billing.
Here is AGL’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is AGL’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. This is a product from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is AGL’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is AGL’s Electric Vehicle Plan on our database that includes a link to the retailer’s website for further details. This is a product from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Where does AGL Energy operate?
If you’re wondering what services AGL is offering in your state, look no further than the table below. We summarise what you can expect to find from AGL in NSW, VIC, QLD, SA, ACT and WA.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
AGL Electricity Rates
AGL is generally a competitively-priced electricity retailer, often with great conditional value-add incentives like bill credits and flybuys points. Incentives aside, customers should also look out for other features of energy plans, such as competitive usage and supply rates. Be sure to pay close attention to which plans are available in your area because the cheapest product in one state may not be the best bet in another state.
To offer a guide as to where AGL sits among the cheapest energy companies in your state, Canstar Blue regularly compares electricity plans to show what households can expect to pay. The following annual costs for AGL are based on single rate tariffs and average energy consumption figures for households in each state. We show plans that are currently publicly available.
AGL Electricity Rates Victoria
In the table below, we show AGL prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,420/year. Use our comparison tool for a specific comparison in your area.
| Electricity Provider | Electricity Plan | Difference from VDO› | Conditional Discounts | Price Estimate˜ |
|---|---|---|---|---|
| AGL | Essentials Saver | 10% Less than VDO | No conditional discounts | $1,278 |
| AGL | Essentials | 8% Less than VDO | No conditional discounts | $1,307 |
| Energy Fact Sheets | ||||
~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. July 2020.
See our Victorian electricity price report to see how AGL compares to other retailers in the state.
AGL Electricity Rates NSW
In the table below, we show AGL prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,462/year. Please use our comparison tool for a specific comparison in your area.
| Electricity Provider | Electricity Plan | Difference from Reference Price^ | Conditional Discounts | Price Estimate* |
|---|---|---|---|---|
| AGL | Essentials | 17% Less Than Reference Price | No conditional discounts | $1,213 |
| AGL | Essentials Saver | 13% Less Than Reference Price | No conditional discounts | $1,276 |
| Basic Plan Information Documents | ||||
*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. July 2020.
See how AGL compares to other power providers in NSW with our state price comparison report.
AGL Electricity Rates QLD
In the table below, we show AGL prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,508/year. Please use our comparison tool for a specific comparison in your area.
| Electricity Provider | Electricity Plan | Difference from Reference Price^ | Conditional Discounts | Price Estimate* |
|---|---|---|---|---|
| AGL | Essentials | 12% Less Than Reference Price | No conditional discounts | $1,326 |
| AGL | Essentials Saver | 8% Less Than Reference Price | No conditional discounts | $1,382 |
| Basic Plan Information Documents | ||||
*Price assumes general energy usage of 4600Wh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. July 2020.
How does AGL compare to other retailers in Queensland? See our QLD price comparison page.
AGL Electricity Rates SA
In the table below, we show AGL prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,832/year. Please use our comparison tool for a specific comparison in your area.
| Electricity Provider | Electricity Plan | Difference from Reference Price^ | Conditional Discounts | Price Estimate* |
|---|---|---|---|---|
| AGL | Essentials | 14% Less Than Reference Price | No conditional discounts | $1,575 |
| AGL | Essentials Saver | 8% Less Than Reference Price | No conditional discounts | $1,688 |
| Basic Plan Information Documents | ||||
*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. July 2020.
How does AGL stack up in South Australia? Find out with our SA price comparison report.
Solar Power with AGL
AGL Solar ended its residential installation service in 2018, however AGL says it still continues to help customers get started with solar and battery storage through third-party partners.
Residential customers in Queensland, NSW, Victoria and South Australia who already have solar can sign up to AGL’s Solar Savers deal. This plan rewards solar customers with a feed in tariff of between 17c/kWh and 21c/kWh. Better yet, you’re not locked in with this contract, so there’s little risk if you give this deal a try and decide it’s not for you. AGL may also apply an sign-up credit to your bill when joining online.
AGL also offers a smaller feed-in tariff on its non-solar products between. You can read our full review of AGL solar here.
AGL Solar Plans NSW
Here are the AGL solar plans available on our database. These costs are based on the Ausgrid network in Sydney but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL Solar Plans QLD
Here are the AGL solar plans available on our database. These costs are based on the Energex network in Brisbane but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL Solar Plans SA
Here are the AGL solar plans available on our database. These costs are based on SA Power network in Adelaide but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL Natural Gas
As the ‘Australian Gas Lighting’ company, AGL sells natural gas across the country, offering a suite of different products with competitive rates. AGL’s currently available residential gas plans include:
- AGL Essentials Saver
- AGL Essentials
You may also be on one of these plans:
- AGL Essentials Plus
- AGL Smart Saver
- AGL Savers
- AGL Set and Forget
- AGL Fixed Rate
AGL Essentials Saver (natural gas)
The AGL Essentials Saver has variable rates on an ongoing contract. Customers can expect access to AGL rewards and up to 5,000 flybuys bonus points over 15 months, when they sign up online.
AGL Essentials (natural gas)
This is a fixed rate plan, meaning gas prices won’t change for the one-year life of the contract. Customers on AGL Essentials will also receive up to 5,000 flybuys points over 15 months when signing up online. This plan is only available to Victorians.
AGL’s WA Gas Plans
AGL Savers (natural gas)
Only offered in Western Australia, AGL Savers is a variable rate gas plan with a generous 35% pay on time discount off gas usage and supply charges.
AGL Set & Forget (natural gas)
Exclusive to WA customers, this variable rate product features a 36% discount off usage and supply charges if bills are paid via direct debit.
AGL Rewards
AGL customers can join the AGL Rewards program, comprising special offers, discounts and benefits at over 1,600 participating businesses nationally, including discounts on a range of popular gift cards, as well as discounted movie tickets, up to 50% off at selected restaurants, discounted travel and accommodation, and reduced prices for certain attractions and theme parks.
AGL also provides its customers the opportunity to collect flybuys shopping rewards program points via a number of different offers. By signing up online, new customers can earn up to 5,000 bonus points over 15 months.
AGL Billing
In terms of invoice payments, AGL offers a range of options, with customers able to pay via the AGL website by either credit card or PayPal, by direct debit, BPay, Post Billpay, or in person at Australia Post offices, via post by cheque or money order.
AGL’s Bill Smoothing provides for the estimated total cost of a customer’s energy bills for the next year to be spread across equal monthly or fortnightly instalments, with weekly instalments also potentially available for direct debit customers.
AGL Online Tools
AGL provides a variety of tools for account management, with AGL Energy Online allowing customers to view and monitor their energy usage and bill details, receive bills via email, update personal details and organise a home or small business move. Customers can also manage their account via the AGL Energy app.
Is AGL right for me?
As one of Australia’s largest energy companies, AGL is well-resourced to deliver competitive rates, plenty of value-add incentives, and a quality service to its customers. While AGL is not always the cheapest, it is one of few energy retailers with a rewards program and 24/7 phone support, which may provide additional ‘value’ depending on what kind of retailer you’re looking for. If you want to remain with AGL long-term, you may need to make the occasional phone call to ensure you’re still getting its cheapest offer.
AGL can probably be considered a safe bet for anyone wanting a reliable and well-rounded energy service, however, you will probably need to shop around if you’re looking for the cheapest electricity deal possible.
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Energy Specialist, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.
How do customers rate AGL?
Electricity customers in South Australia gave AGL 4 out of 5 stars for overall satisfaction in our customer ratings report.
AGL Energy Rates
Here are the rates attached to the AGL plans available on our database. Keep in mind that rates don’t always represent the full value of a plan as they don’t take into account potential discounts or bonus credits, so it’s still important you do your own research before making the switch to any which plan.
AGL Energy Rates VIC
| AGL Energy Plan | General Usage Rate | Daily Supply Charge | Important |
|---|---|---|---|
| Essentials Saver | 22.65 ¢/kWh | 101.77 ¢/day | Energy Price Fact Sheet |
| Essentials | 23.06 ¢/kWh | 104.04 ¢/day | Energy Price Fact Sheet |
Rates from Citipower network in Melbourne. Rates last updated July 2020. Use our comparison tool for specific details in your area.
AGL Energy Rates NSW
| AGL Energy Plan | General Usage Rate | Daily Supply Charge | Important |
|---|---|---|---|
| Essentials Saver | 25.36 ¢/kWh | 78.47 ¢/day | Basic Plan Information |
| Essentials | 24.02 ¢/kWh | 75.67 ¢/day | Basic Plan Information |
Rates from Ausgrid network in Sydney. Rates last updated July 2020. Use our comparison tool for specific details in your area.
AGL Energy Rates QLD
| AGL Energy Plan | General Usage Rate | Daily Supply Charge | Important |
|---|---|---|---|
| Essentials Saver | 22.58 ¢/kWh | 93.90 ¢/day | Basic Plan Information |
| Essentials | 21.40 ¢/kWh | 96.99 ¢/day | Basic Plan Information |
Rates from Energex network in Brisbane. Rates last updated July 2020. Use our comparison tool for specific details in your area.
AGL Energy Rates SA
| AGL Energy Plan | General Usage Rate | Daily Supply Charge | Important |
|---|---|---|---|
| Essentials Saver | 35.12 ¢/kWh | 77.52 ¢/day | Basic Plan Information |
| Essentials | 32.44 ¢/kWh | 76.04 ¢/day | Basic Plan Information |
Rates from SA Power network in Adelaide. Rates last updated July 2020. Use our comparison tool for specific details in your area.
In July 2019, AGL made changes to its product offerings to comply with regulatory changes, however some customers may still be on one of the retired plans noted below.
AGL Essentials Plus
The ‘Essentials Plus’ plan comes with fixed rates for two years rather than just 12 months, but also has no discounts. What it does have, however, is an online sign-up credit and a $40 yearly bill credit. This product also offers up to 5,000 flybuys points over 15 months and access to AGL Rewards. This plan exists in NSW, QLD and SA.
AGL Savers
This was, for some time, one of AGL’s flagship, big discount electricity plans on the east coast. This variable rate plan saw its pay on time discount reach more than 30%, with a 12 month benefit period before the discount disappeared.
AGL Smart Saver
Depending on which state you lived in, the AGL Smart Saver featured a small guaranteed discount off both usage and supply charges. The plan also offered 10,000 flybuys points for signing up online and access to AGL Rewards.
AGL Savers Home Connect
The AGL Savers Home Connect was similar to the Savers plan, but had a smaller discount. Instead, the Savers Home Connect discount applied to both usage and supply charges for a benefit period of 24 months, plus it came with an Amazon Echo Dot smart device when customers signed up online.
AGL Everyday
This plan featured a small discount but it applied to both usage and supply charges. In addition, the discount was also guaranteed, meaning customers would still receive a percentage off their bill even if payment was made a little late.
AGL Prepaid
AGL customers in Victoria had access to a prepaid plan, allowing payment of electricity in advance, with greater savings depending on how much was spent in advance. For example, customers who pay $50 upfront will receive a bonus credit of $10. See here for more details.
AGL Energy Facts
AGL is one of the ‘big three’ energy retailers in Australia, dominating the electricity and gas markets with its large share of customers. Here are a few things to know about AGL:
About AGL
AGL Energy has more than 3.6 million electricity and gas customers in NSW, Victoria, Queensland, South Australia and Western Australia. Its headquarters is in North Sydney, but it has offices around Australia. Whilst AGL itself seems to have a short history, founded back in 2006, it actually dates back to 1837 when it was better-known as the Australian Gas Light Company. Nowadays, AGL is an ASX listed business, meaning its ownership is mixed among many shareholders, both in Australia and overseas.
AGL Power Generation
Something unique about AGL is that it’s an energy company committed to exiting its coal-fired power generation by 2050, and along with its current coal and gas stations, it invests in a number of renewable energy sources. Its energy generation mix consists of:
- Coal and gas-fired power stations
- Hydroelectric power stations
- Wind farms
- Solar plants
AGL Services
AGL isn’t just an electricity retailer, it sells:
- Electricity – in NSW, VIC, QLD & SA
- Natural Gas – in NSW, VIC, QLD, SA & WA
- Solar – in NSW, VIC, QLD & SA
AGL also offers GreenPower on some of its plans, which is a government accredited program in which the retailer supports renewable energy generation on your behalf. You can choose to have either 10%, 20% or 100% of your electricity usage carbon offset by the purchase of large-scale renewable energy certificates through this program. Be mindful that adding GreenPower to your plan isn’t free, and how much you pay ultimately depends on how much of your usage you plan to offset.
More AGL Services
| Service | Does AGL offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Green energy options | |
| Notifications when bill is available | |
| Multiple billing options |
This information has been sourced from the AGL website.
AGL: Recent Key Dates
2012 | AGL acquired the Loy Yang coal mine and power station.
2014 | AGL acquired Macquarie Generation, which owns a number of coal-fired power stations and gas turbines, making up 12% of the National Electricity Market.
2015 | AGL announced its intentions to close the Liddell Power Station in NSW.
2016 | AGL created the ‘Powering Australian Renewables Fund’, which will develop more than 1,000MW of renewable energy projects.
2017 | AGL announced it is getting out of coal by 2050.
