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Expert Guide: AGL Energy Review and Ratings

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Integrated energy company AGL is one of Australia’s oldest companies, originally established as the ‘Australian Gas Light Company’ to bring power to Sydney in 1837 – hence the AGL acronym. It’s now one of the biggest electricity and gas retailers in the country, with millions of residential and business energy customers.

In this review, Canstar Blue will examine AGL’s electricity plans, prices and incentives, showing what you can expect to pay if you sign up.

AGL Energy Prices


We outline AGL’s electricity prices to give you an insight into what you’ll actually pay in New South Wales, Victoria, Queensland and South Australia. Please click on your state below to see relevant plan pricing.

Here are the AGL Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the AGL Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the AGL Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the AGL Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to AGL


If you’re wondering what services AGL is offering in your state, look no further than the table below. We summarise what you can expect to find if you’re thinking about switching to AGL in NSW, VIC, QLD, SA, ACT and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

AGL Energy Plans

AGL offers a concise range of good-value energy plans to suit varying preferences, with prospective customers able to sign up online or by calling the AGL customer service line. Currently, AGL has a range of variable rate plans with a number of extra value-add incentives. The main plans are:

AGL Value Saver

Value Saver is a variable rate plan with no exit fees and monthly billing options. The Value Saver product has reasonable usage and supply rates with no lock-in contracts. This plan is only available to new customers who sign up to e-billing, meaning bills are sent via email not post. A sign-up credit is currently available to customers in QLD.

AGL Netflix Plan

AGL’s Netflix plan includes an ongoing Netflix Standard with ads subscription, valued at $6.99 monthly. However, customers can upgrade to Netflix Standard or Netflix Premium and receive a $6.99 monthly discount. AGL’s Netflix Plan also includes variable rates and no lock-in contract.

Standing Offer

Standing Offer is the retailer’s bare-bones product, offering variable rates.

AGL Seniors Plans

One low rate energy plan is on offer for concession card holders in VIC, QLD and SA. The AGL Seniors plan gives eligible customers a bill credit when signing up: $75 in QLD and $25 in VIC and SA.

Here is the AGL Seniors plan on our database for VIC. This is a product from a referral partner†. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the AGL Seniors plan on our database for QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here is the AGL Seniors plan on our database for SA. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

AGL Solar


AGL ended its residential solar installation service in 2018. However, the retailer says it continues to help customers get started with solar panels and battery storage through third-party partners. While all AGL market offers come with a solar feed-in tariff (FiT), the retailer reserves its most generous solar rebates to those who sign up to one of its solar-specific plans, which typically come with higher usage charges.

Residential customers in Queensland, NSW, Victoria and South Australia who already have solar can sign up to AGL’s Solar Savers deal. This plan rewards solar customers with a feed in tariff of 15c/kWh for the first 10kWh/day. Better yet, you’re not locked in with this contract, so there’s little risk if you give this deal a try and decide it’s not for you. Be sure to read our full review of AGL solar for more details.

AGL Solar Plans NSW

Here is the AGL Solar Savers plan on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

AGL Solar Plans VIC

Here is the AGL Solar Savers plan on our database for Victoria. This is a product from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

AGL Solar Plans QLD

Here is the AGL Solar Savers plan on our database for QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

AGL Solar Plans SA

Here is the AGL Solar Savers plan on our database for SA. This is a product from a referral partner†. These costs are based on SA Power network in Adelaide but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

AGL Solar Feed-in Tariffs

As mentioned above, customers can expect higher feed-in tariffs on AGL’s solar-specific deals. AGL also offers a smaller FiT on its non-solar products, which vary between 4.9c/kWh and 7c/kWh, depending on the state. For standard AGL plans, here are the FiTs on offer:

NSW VIC SA QLD
7c/kWh 4.9c/kWh 6c/kWh 5c/kWh

Compare Solar Providers

AGL Natural Gas


As the ‘Australian Gas Lighting’ company, AGL sells natural gas across the country, offering a suite of different products with competitive rates. These gas plans tend to mirror AGL’s electricity deals in terms of incentives. AGL’s residential gas plans include:

  • AGL Value Saver
  • AGL Basics
  • Standing Offer

Here are AGL’s natural gas plans on our database for NSW. These are products from a referral partner†. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are AGL’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are AGL’s natural gas plans on our database for SE QLD. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are AGL’s natural gas plans on our database for South Australia. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are AGL’s natural gas plans on our database for Western Australia. These are products from a referral partner†. These estimated annual costs are based on the ATCO Network in Perth and yearly gas usage of 7,672 (units), but prices may vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

AGL Gas WA

In Western Australia, AGL offers two natural gas plans for customers – AGL Savers and AGL Set & Forget.

  • AGL Savers: AGL Savers is a variable rate gas plan with a generous 40% guaranteed discount off gas usage and supply charges.
  • AGL Set & Forget: This variable rate product features a 41% discount off usage and supply charges if bills are paid via direct debit.

Contact Information & Billing Details


If you ever need to contact AGL about a product or service, you’ll find all the details below.

AGL Contact Information

Depending on where you live and the service you are after, AGL  has multiple points of contact. Details are listed below:

  • General enquiries: 13 12 45
  • Postal address: Locked Bag 14120 MCMC Melbourne VIC 8001
  • Online message: Through My Account on website or the AGL App

AGL Billing

In terms of invoice payments, AGL offers a range of options, with customers able to pay via the AGL website by either credit card or PayPal, by direct debit, BPay, Post Billpay, or in person at Australia Post offices, via post by cheque or money order.

AGL’s Bill Smoothing provides for the estimated total cost of a customer’s energy bills for the next year to be spread across equal monthly or fortnightly instalments, with weekly instalments also potentially available for direct debit customers.

Additional reading:

AGL Online Tools

AGL provides a variety of tools for account management, with AGL Energy Online allowing customers to view and monitor their energy usage and bill details, receive bills via email, update personal details and organise a home or small business move. Customers can also manage their account via the AGL Energy app.

How do customers rate AGL?


Natural gas customers in Queensland gave AGL 5 out of 5 stars for overall satisfaction in our 2022 customer ratings report.

As for electricity, customers in NSW and QLD gave AGL 4 out of 5 stars for overall satisfaction in our 2022 customer ratings report.

AGL Natural Gas QLD

Canstar Blue
Rating:
Award: Overall Satisfaction

AGL Electricity NSW

Canstar Blue
Rating:
Award: Overall Satisfaction

AGL Electricity QLD

Canstar Blue
Rating:
Award: Overall Satisfaction

About the author

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.

 

Learn more about Canstar Blue’s Editorial Team.


AGL FAQs


Is AGL any good?

As one of Australia’s largest energy companies, AGL is well-resourced to deliver competitive rates, plenty of value-add incentives and quality service to its customers. While AGL is usually not the cheapest provider, it is one of few energy retailers with a rewards program and 24/7 phone support, which may provide additional ‘value’ depending on what kind of retailer you’re looking for. If you want to remain with AGL long-term, you may need to make the occasional phone call to ensure you’re still getting its cheapest offer.

AGL can probably be considered a safe bet for anyone wanting a reliable and well-rounded energy service, however, you will probably need to shop around if you’re looking for the cheapest electricity deal possible.

Who owns AGL?

AGL is an ASX listed company that claims it has been ‘Proudly Australian since 1837’. It was originally established as the ‘Australian Gas Light Company’ to deliver electricity in Sydney in 1837 – making it one of the oldest companies in Australia. The acronym ‘AGL’ was also derived from this name.

What is AGL Rewards?

AGL customers can join the AGL Rewards program, comprising special offers, discounts and benefits at hundreds of participating businesses nationally, including discounts on a range of popular gift cards, as well as discounted movie tickets, up to 50% off at selected restaurants, discounted travel and accommodation, and reduced prices for certain attractions and theme parks.

Does AGL offer GreenPower?

Yes, AGL customers have the choice of adding AGL Green Energy to their electricity plan, with AGL sourcing power equal to 20% or 100% of the customer’s entire household electricity consumption from renewable energy sources, approved under the GreenPower voluntary government accredited program.