Belong Broadband Plans Review

Belong is a small broadband provider wholly owned by Telstra, However, in contrast to Telstra’s often complete internet plan range, Belong is taking the opposite approach, offering a reasonably simple, easy-to-understand selection of plan options on both ADSL and NBN connections. Belong offers plans on both monthly and annual contracts, with a focus on affordability and good value for money. But how do Belong’s internet plans stack up against other service providers? Read on for Canstar Blue’s review – and jump into our comparison tool to compare your options.

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Belong NBN Internet Plans

Belong offers a dead simple approach to selecting a plan – instead of picking one of several packages, you simply pick one of two data, contract and call options to create your own plan.

  • Opting for a monthly contract gives you the flexibility to cancel anytime, but requires a $60 modem fee and costs $5 extra each month.
  • Opting for a 12-month contract nets you a Wi-Fi modem for free, saving you a combined $120 over the life of your plan (including a $5 monthly discount).

For those lucky enough to have access to the NBN already, Belong offers a similar range of options for creating your new NBN plan. Choosing a Belong NBN plan is generally a three step process:

  1. Choose the speed tier you want: Starter plans offer typical evening speeds of 30Mbps, Standard Plus plans 40Mbps, and Premium plans 80Mbps.
  2. Choose the contract you want: 12 months or monthly ($5 extra for monthly). Monthly contracts also incur an initial $60 modem fee.
  3. Optional: Add national and international VoIP calling packs from $10 a month.

So, if you start off with a base plan consisting of unlimited data on a 12 month contract with Starter speeds, this will cost $55 a month. The maximum your plan could cost (with unlimited data, a monthly contract, and Premium speeds) is $90 a month.

Belong is backed by Telstra, using its own network; this may provide peace of mind, knowing you could get a Telstra-like connection for a fairly low price. Here are Belong’s 12-month plans at a glance:

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Belong Logo

NBN Starter

  • Standard Plus Evening Speed (NBN 50), capped at 30Mbps
  • $80 mobile credit

min. cost $660 over 12 month plan period

UnlimitedMax Data**/billing period $55Advertised Data^^/billing period
Belong Logo

NBN Standard Plus

  • Standard Plus Evening Speed (NBN 50)
  • $80 mobile credit

min. cost $780 over 12 month plan period

UnlimitedMax Data**/billing period $65Advertised Data^^/billing period Go To Site
Belong Logo

NBN Premium

  • Premium Evening Speed (NBN 100)
  • $80 mobile credit

min. cost $1,080 over 12 month plan period

UnlimitedMax Data**/billing period $90Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

What does Belong internet offer?

Belong NBN Plans

Unlimited data

Top-speed NBN Plan

Entertainment

X

Call packs

Choice of contract

Included modem


Available across FTTP, FTTB, FTTN


 

Belong NBN speeds: at a glance

Belong offers three unlimited data NBN plans across the Standard Plus (NBN 50) and Premium (NBN 100) speed tiers. Both Starter and Standard Plus plans are on the NBN 50 tier, but Starter speeds are restricted; typical evening speeds on this plan are 30Mbps, while Standard Plus plans offer typical speeds of 40Mbps.

If you opt for Belong’s Premium plan, you can expect speeds of around 80Mbps during peak hours (between 7pm – 11pm), and potentially higher during the day.

Below are the typical evening speeds Belong lists for its NBN speed tiers on fixed line networks (FttP, FttN, FttB, FttC, and HFC).

Speed Name NBN Tier  Typical evening speed

Standard Plus Evening Speed (starter plan)

NBN 50

30Mbps

Standard Plus Evening Speed (Standard Plus plan)

NBN 50

40Mbps

Premium Evening Speed

NBN 100

80Mbps

Belong Network Coverage

Belong’s NBN coverage is largely subject to what’s taking place nationwide. NBN Co – the wholesaler responsible for the rollout – says that by the time the NBN is finished, fibre connections will cover 93% of Australians with the remaining 7% of Australians to be placed on a fixed wireless or satellite network.

Belong is a subsidiary of Telstra but its NBN fate still falls into the arms of NBN Co. Currently most capital cities are covered, as well as major regional hubs. If you’re not connected it’s probably only a matter of time until you are, with Belong having an address checker on its website to see what you can connect to.

Belong Features & Bonuses

Belong sheds a lot of the filler and gimmicks and instead just focuses on straightforward broadband. However, the following features and benefits are available with Belong.

  • Unlimited Data: All Belong NBN plans feature unlimited monthly gigabytes, while ADSL options include unlimited data or 100GB per month.
  • NBN Speeds: Standard Plus Evening Speed (typical evening speed: 40Mbps) and Premium Evening Speed (typical evening speed: 80Mbps) NBN plans are available.
  • Technology Types: Belong offers NBN across Fibre to the Premises, Fibre to the Node, Fibre to the Building, Fibre to the Curb, and Hybrid Fibre Coaxial connections.
  • Modems: WiFi modems are included on all 12-month plans, and are available on month-by-month plans for $60 upfront.
  • Home Phone: Belong ADSL2+ bundles include a limited phone service, which includes unlimited local calls.

Belong incentivises customers to choose a 12-month contract, with cheaper prices for committing. Overall, while there’s not a lot of extra stuff – namely in the way of entertainment – Belong does provide fairly straightforward broadband at a fairly accessible price for many.

Belong Starter NBN

If you’re after something fast but affordable, Belong may have what you need on the Starter speed tier (NBN 50 or Standard Plus Evening Speed, with download speeds limited to 30Mbps). Unlimited data starts at $55 a month here, but keep in mind the $5 premium you’ll pay per month for a month-to-month contract, plus $60 for Belong’s Wi-Fi modem.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Belong Logo

NBN Starter

  • Standard Plus Evening Speed (NBN 50), capped at 30Mbps
  • $80 mobile credit

min. cost $660 over 12 month plan period

UnlimitedMax Data**/billing period $55Advertised Data^^/billing period
View all NBN plans listed on Canstar Blue

Belong Standard Plus NBN

If you’re willing to sign up for 12 months, the minimum you can expect to pay here is $65 a month. For the month-to-month plan you’ll be paying $70 each month, plus the initial $60 Wi-Fi modem fee.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Belong Logo

NBN Standard Plus

  • Standard Plus Evening Speed (NBN 50)
  • $80 mobile credit

min. cost $780 over 12 month plan period

UnlimitedMax Data**/billing period $65Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Belong Premium NBN

For premium NBN, Belong offers a pretty attractive 12-month plan for $90 a month. For the more flexible option, you’ll pay also pay $90 monthly, plus the initial $60 Wi-Fi modem fee.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Belong Logo

NBN Premium

  • Premium Evening Speed (NBN 100)
  • $80 mobile credit

min. cost $1,080 over 12 month plan period

UnlimitedMax Data**/billing period $90Advertised Data^^/billing period Go To Site
View all NBN plans listed on Canstar Blue

Belong Customer Service & Support

Belong has a comprehensive FAQ page on its website along with an easy-to-navigate support system. Its call centre is open from 7am to 12am (midnight) AEST every day.

  • Belong Customer Service Number: 1300 235 664

Beyond that, Belong’s online portal contains account management services, payment services, order tracking, data tracking for data-capped plans, moving-house options and more.

How does Belong compare to other broadband providers?

Belong is pretty standard fare as far as plans go, however there are some smaller providers that eke out even more value for your money. Further to this, many offer no lock-in plans for nothing extra per month over their 12 month plans. Other providers focused on cheap prices include:

However, if you’re a discerning customer, there’s more to a plan than just a cheap price. Setup fees, upfront modem costs, contract lengths and other additional add-ons can all make or break a plan, so choose wisely here.

Do I belong with Belong Broadband?

That depends on how important using the Telstra network is to you. We suspect if you’re reliant on Telstra for its expansive network, then Belong can offer a good alternative to Australia’s largest telco on ADSL connections, however for NBN connections the question is largely a moot point. Frequently, for both ADSL and NBN connections, there are other smaller providers offering more data for less with no contracts and no extra costs in doing so. Belong evidently wants you to commit to 12 months or more, as you are slugged with a higher monthly cost and a set-up fee by opting for no contract.

While having the safety net of Telstra for a network on ADSL, is that really enough for consumers to choose Belong? For some living outside of metropolitan areas it may be, but for others it may be worth comparing a range of smaller providers that can get the job done just as well.

Other articles worth reading

Compare NBN Providers

What do customers think about Belong NBN plans?

In 2018, Australian customers gave Belong 3 out of 5 stars for Overall Customer Satisfaction for NBN plans.

Belong NBN plans

Canstar Blue
Rating:
Award: Overall Satisfaction

Belong Facts

Belong is a new internet service provider that was started by telco giant Telstra. It’s a relatively no-frills provider, but there are still a few things you should know:

About Belong

Belong was born in 2013 when its parent company, Telstra, decided to launch a low-cost internet service provider. Belong and Telstra now operate in the same market, offering different plans at different price points. Its headquarters, much like its parent company, are in Melbourne, Victoria.

Belong Services

Here’s what you can expect to find on offer when browsing the Belong website:

  • ADSL plans
  • NBN plans
  • Mobile plans

More Belong Services

Service Does Internode offer it?
Online chat functionality
Modem included
Extra data available for purchase
Multiple billing options
Alert for payment reminders
App for online account management

Belong : Recent Key Dates

2013 | Telstra launches Belong.

2017 | Belong extends its offerings to mobile plans.

2019 | Belong changes its logo and branding.

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