Moose Mobile Phone Plans Review
Moose Mobile has been around for some time, previously as a refurbished mobile phone seller. It no longer offers this service, but instead has burst onto the scene as one of the most competitive and most attractive postpaid phone plan providers in Australia. As a Mobile Virtual Network Operator (MVNO) on the Optus 3G, 4G and 4G Plus network, Moose Mobile provides the same coverage as Optus’ own plans, reaching 98.5% of the population.
If you’re after a SIM-only plan Moose Mobile offers range of affordable options, with plans starting at under $20 per month.
So, is Moose Mobile any good and what sort of value you can get for your money? Below in our Moose Mobile review will give you a comparison of what Moose Mobile plans offer and whether these are the best phone plans for you.
Moose Mobile plans at a glance
Moose Mobile has four month-to-month postpaid SIM-only plans on offer, with prices increasing as you add more data. Unlimited standard national calls and texts come as standard on all plans, and up to 200GB of data banking is also available.
The following table shows a selection of published Moose Mobile postpaid plans on Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
Moose Mobile offers a very handy smartphone app that includes a dashboard with parental controls and showing data usage, explaining exactly how much data you have used. If your data usage is ahead of your expiry period, you might need a bigger plan, and vice versa as excess data is billed at $0.00879 per MB, but you’ll be charged in KB increments.
You’ll also find that Moose tends to offer great deals and discounts on plans from time to time, so it’s worth keeping an eye out to see if there are currently any offers available.
What does Moose Mobile offer?
While Moose Mobile is more of a no-frills provider, it’s great if you find yourself overwhelmed and confused by plans from other telcos. With a focus on offering no lock-in contracts and more flexibility, the simple and straightforward plans are refreshing. You won’t get hit with any setup fees, and billing occurs monthly, rather than over a 28 or 30-day cycle like some prepaid plans. The advantage to monthly billing is that you’ll only be billed 12 times each year, unlike with 28 or 30-day cycles (where you’ll often get 13 bills over 12 months).
If you’re travelling, you also have the option to add a roaming pack for Zone 1 destinations, which gives you unlimited calls, texts and SMS, plus 1GB of data, for $15 per day. If you’re headed to countries outside of Zone 1 roaming, you can activate international roaming via a $200 prepayment that will act as a credit on your account. Zone 2 countries are PAYG and come with more expensive roaming rates.
There are a good range of plans available with varying data amounts, so you won’t have trouble finding a Moose phone plan to suit you. Plus, there is a mobile app that makes it easy to manage your plan and check your data usage.
Moose Mobile network and coverage
Moose Mobile operates on the Optus network, and provides access to Optus’ 3G and 4G Plus services. With around 98.5% of the population covered, most Australians should have no problems with their coverage on a Moose Mobile plan, but its always worth checking the Moose Mobile website for coverage information before signing up.
Features and bonuses
All Moose Mobile phone plans include unlimited talk to mobile, landline, 1800 and 13/1300 numbers, and all month-to-month plans also include unlimited national SMS and MMS.
- International roaming: Activate international roaming, and you can keep using your Moose Mobile plan when you head overseas. You can add a $15 per-day roaming pack in selected countries, which gives you unlimited calls and SMS and one gigabyte of data use over 24 hours.
- Data banking: You can bank up to 200GB of data on all plans.
Moose Mobile month-to-month plans
If you like the flexibility of a month-to-month plan, there are four different options to choose from. All plans include unlimited standard national talk and text in Australia, a monthly data allowance, and up to 200GB of data banking.
Moose Mobile contact details/customer support
Need some help with your Moose Mobile plan or service? The telco offers several contact and support options, including:
- General customer support: (07) 3193 9400
- Live chat on the Moose Mobile website
- Email and contact form
- Moose Mobile Facebook page
- Twitter: @moosemobileau
- Moose Mobile app for both iPhone and Android
How does Moose Mobile compare?
Moose Mobile isn’t the only telco offering Optus network coverage at lower prices. The following providers also use parts of the Optus 3G and 4G networks.
Is Moose Mobile a good deal?
Moose Mobile has quickly become one of the most popular smaller telcos around, but it isn’t all just a gimmick. The telco offers some of the cheapest plans on the market at various price points, backed by reliable Optus 4G network coverage in most areas.
Moose Mobile’s smartphone app is also extremely handy and easy to use. Not all telcos offer an app to track data usage alongside your expiry period, so this shouldn’t be taken for granted. Its parental controls could also come in handy if you choose to sign yourself and your child up to a Moose Mobile plan.
With regards to customer service, feedback from customers has been mostly positive to date. The no-frills nature of the plans might be appealing to some, but if plans with added extras are more your style, there are other SIM-only providers which include added or optional extras.
If you like the sound of what you’ve read in our Moose Mobile review, keep your eyes peeled for any special offers. This telco has been known to provide discount prices across their plans from time-to-time, so you might be able to grab an even better phone plan deal if the timing is right.
- The Cheapest Mobile Phone Plans
- Top Mobile Deals
- SIM Only Plans Compared
- Excess Data Charges Explained
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.