Previous winner ALDI Mobile has made it back into top spot for Canstar Blue’s 2025 Most Satisfied Customer ratings for prepaid mobile SIM-only providers, scoring five stars in most categories, including overall satisfaction and value for money.
Our ratings compare prepaid providers on customer satisfaction and a range of other purchase factors. It’s like asking thousands of Aussies what they think of their prepaid phone service and provider!
Canstar Blue surveyed 3,329 Australians with a current prepaid service for their feedback on prepaid providers they’ve used. Respondents had to have an active prepaid mobile phone account in their name and pay the bills on that account.
Survey respondents are asked to rate their satisfaction with their prepaid provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Prepaid mobile provider satisfaction was rated on the following criteria:
The winning brand is the brand that receives the highest Overall satisfaction rating after scores from the Overall satisfaction criteria are combined and averaged. Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
To qualify in the ratings results, providers must have received a minimum of 30 responses to be included. Therefore, not all prepaid providers are compared in this survey. Providers rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
The following table shows a selection of sponsored SIM Only plans on Canstar Blue’s database with links to referral partners.
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1 Month Contract (1 month min. cost $20) SIM Only Prepaid
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Unlimited
GB |
$16.00 Cost/month |
Go to site |
Returning to top spot in our prepaid provider ratings was ALDI Mobile — which last won our ratings in 2022. It scored five stars for overall satisfaction, value for money, sign up and activation, ease of recharge and billing, while it scored four stars for network coverage and customer service.
ALDI Mobile keeps its prepaid plans straightforward with a simple selection of 30-day plans on the Telstra wholesale network. All plans include unlimited data rollover and data inclusions that increase with price, while 5G network access is included on some plans, but with speed caps. There’s also a range of family plans available with data sharing, with two, four and six service packages available.
Making the jump from fifth place into second place, Everyday Mobile scored four stars in most categories, including overall satisfaction and value for money, however it scored five stars for ease of recharge.
Everyday Mobile (formerly Woolworths Mobile) offers a range of 30-day expiry and long-expiry prepaid plans, with access of up to 500GB of data banking, discounts on a monthly grocery shop and the option to gift and receive data.
Amaysim took out third place, scoring four stars for overall satisfaction, value for money, network coverage and ease of recharge. It also scored five stars for customer service, sign up and activation, and billing.
Amaysim offers a range of prepaid plans, including seven-day and long-term plans. Its core 28-day plans are available at a range of price points with data inclusions going up with price. Amaysim uses the Optus mobile network for its coverage and also offers 5G network access on all 28-day plans, but with speed caps.
Making a significant improvement from twelfth place in our 2024 ratings, Coles Mobile jumped up to fourth place, scoring five stars for sign up and activation and ease of recharge, and four stars for overall satisfaction, value for money, network coverage and billing. It scored three stars for customer service.
Coles Mobile operates on the Optus mobile network with a simple range of prepaid plans available over both 28-day and 365-day expiry periods. All plans include up to 500GB of data rollover.
Last year’s winner Felix dropped down to fifth place, scoring four stars for overall satisfaction, value for money, signup and activation, and ease of recharge. It scored five stars for customer service and billing, while its only three-star result was for network coverage.
Felix, which is part of the TPG Telecom group, offers a simple range of prepaid phone plans on a monthly subscription basis. The most expensive plan includes unlimited data by default, however it’s at a capped speed of 20Mbps. Plans use the Vodafone 4G and 5G mobile networks and for every month you stay connected, Felix will plan one tree as part of its initiative with non-profit organisation, One Tree Planted.
Kogan Mobile took out sixth place, scoring four stars in most categories including overall satisfaction and value for money, however it scored three stars for network coverage and customer service.
Known for its online marketplace, Kogan’s mobile phone offshoot offers a simple range of prepaid phone plans using the Vodafone mobile network. You’ll have the choice between monthly plans, along with a range of prepaid plans with a 365-day expiry period.
Taking out seventh place is Boost Mobile, which scored four stars for overall satisfaction, network coverage, ease of recharge and billing, while it scored three stars for value for money, customer service and sign up and activation.
Boost Mobile is the only MVNO with access to the full Telstra mobile network and is now owned by Telstra. There’s a range of 28-day plans along with 12-month and starter plans, with 5G coverage included on all plans (although speed caps may apply).
TPG came in eighth place, scoring four stars for overall satisfaction, customer service, sign up and activation, and billing, while it scored three stars for value for money, network coverage and ease of recharge.
Part of the TPG Telecom group, TPG offers a small range of prepaid phone plans on a monthly expiry period. Plans use the Vodafone 4G and 5G networks, although speed caps are on all plans.
In ninth place, OnePass Mobile (formerly Catch Connect), scored four stars in most categories including overall satisfaction and value for money, while it scored three stars for network coverage and customer service.
OnePass Mobile (formerly known as Catch Connect) offers a simple range of prepaid phone plans across 28-day, 90-day and 365-day expiry periods. You’ll get access to the Optus 4G mobile network, while you can add on extras to your plan, such as overseas calls and international roaming, for an additional cost.
Telstra took out tenth place, scoring three stars in most categories including overall satisfaction, while it scored five stars for network coverage and four stars for ease of recharge.
Telstra offers a selection of prepaid plans across seven-day, 28-day, six-month and 12-month expiry periods. Plans include up to 200GB of continuous data rollover along with 4G and 5G network access, although 5G speeds are capped on some plans at either 150Mbps or 250Mbps.
Rounding out our ratings was Vodafone, iiNet, Optus and Lebara respectively, with each provider scoring three stars for overall satisfaction, however Lebara was the only one of these providers to score three stars in all categories.
The prepaid providers in our ratings aren’t the only telcos offering prepaid phone plans. Other prepaid providers that may be worth considering include:
Below are selected published prepaid plans with a minimum of 10GB of data on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This selection of plans includes links to referral partners.
There are plenty of providers offering prepaid phone plans in addition to the big three telcos. However, prepaid can be complicated to navigate because of the number of plans and providers available and the several considerations you should make before signing up.
Prepaid plans run on an expiry period, rather than a billing period, as you pre-pay for your plan’s inclusions. Some plans have a short expiry period, such as seven days, others run monthly or every 28 or 30 days, while others have an expiry of as much as six or 12 months. Short-term plans are usually best for filling the gap between plans or for overseas visitors, monthly or 28/30 day expiry periods might be best if you’re looking for a month-to-month service similar to postpaid plans, while long-term plans are great for setting and forgetting or if your usage fluctuates month to month. Keep in mind, though, that long-term plans have a much higher upfront cost and require you to keep on top of your data usage.
Finding a plan with the right data inclusions might be your first point of call. But with prepaid plans, data inclusions can be tied to the expiry period; so that plan with 200GB of data might look great, but you may have to stretch that data over 12 months. When you’re looking at data inclusions, keep an eye on the expiry period and the plan’s cost to ensure you’re getting the right data allowance for your needs.
Cost is another important factor when choosing a prepaid plan but can also be tied into the expiry period length. Some of the cheapest prepaid plans might be on a short expiry period, so when you consider how frequently you would need to recharge the plan if you used it as a month-to-month plan, that cost could blow out. Likewise, with long-term plans, you’ll need to pay a larger amount upfront, so these plans might only suit certain types of users.
When you’re choosing your prepaid plan, it’s also important to ensure your plan will have good mobile network coverage. It’s best to check the network coverage map of any provider’s website before signing up, to ensure you’ll have coverage where you live and in places you frequent.
Of the Australians surveyed by Canstar Blue for our 2025 ratings:
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research and Insights Manager, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamHere are past winners of Canstar Blue’s Most Satisfied Customers – Prepaid Phone Plans ratings:
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