Aussies have rated On The Run (OTR) as number one in Canstar Blue’s latest convenience store ratings, with five-star reviews for store layout and presentation, variety of products, convenience and overall satisfaction.
Our review compares convenience store brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which convenience store brand they think is best!
Canstar Blue surveyed 1,315 Australians for their feedback on the convenience store they have visited and made a purchase from in the last six months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
On The Run (OTR) is a South Australian founded 24/7 convenience store chain that operates across the country. The brand has drive-through service and car washes at select locations, as well as partnerships with quick-service restaurants including Hungry Jacks and Guzman Y Gomez.
This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s convenience store ratings:
Appliances - July 10th
Dehydrating foods isn’t something many people would think of if they’re preparing snacks or meals for the week. However, it can be an extremely useful way to prepare food to save space and also help …
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Best-Rated Convenience Store Brand - May 11th
Many of us are happy to fork out a little extra for convenience, especially if it means staying in the comfort of our jammies ‘just this once’. We all deserve to treat ourselves to a …
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Best-Rated Block Cheese - October 14th
Put those tasteless celery sticks away! We know that choosing snacks to keep hunger pangs AND that extra bulge at bay can be hard, especially if you’re short on time or just looking for a …
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Best-Rated Baby Dummies & Soothers Brand - August 23rd
Woolworths is set to launch new ‘sustainable’ Lego-style collectables − Woolworths Bricks − which will allow customers to build their own mini version of the supermarket.
What’s included in Woolworths Bricks?
Shoppers will be able to collect …
