Best-Rated Car Servicing Chain

See Our Ratings Methodology.

Most Satisfied Customers | Mycar Tyre & Auto Service

Mycar Tyre & Auto Service has won Canstar’s 2026 Most Satisfied Customers Award for car service chains, with Aussies rating it the highest across the categories that drive customer satisfaction.

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How we rate car servicing chains

Our review compares car servicing chains on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which car servicing chain they think is best!



Canstar surveyed 397 Australians for their feedback on the car service chain(s) they’ve used in the last two years.
  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their car servicing chain(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Value for money: QThe quality and thoroughness of the servicing or repair work relative to the price paid.
  • Efficiency: Whether the service or repair was completed within the promised timeframe, without unnecessary delays or repeat visits.
  • Effectiveness: The quality and durability of the service/repair, in that the car noticeably ran smoother, or the issue was fully resolved.
  • Customer service: How helpful, and available staff are, including their willingness and ability to resolve problems and answer questions.
  • Communication: How clearly staff explain what the issue is, what work was carried out.
  • Cost transparency: Whether costs are explained upfront, quotes are accurate, and there are no unexpected charges on the final bill.
  • Convenience: Ease of booking, appointment availability, location accessibility, and options like online booking, drop-off/pick-up, or courtesy transport.



The winner is the brand Aussies rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology page.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Mycar Tyre & Auto Service (Kmart)
  • Midas
  • Auto Masters
  • Ultratune

Find more detailed information on our Most Satisfied Customer methodology.


Top Car Servicing Chain – Mycar Tyre & Auto Service

Mycar Tyre & Auto is one of Australia’s largest tyre and automotive service businesses, having operated since 1969 as Kmart Tyre & Auto Service before its 2019 rebrand. It has more than 260 stores nationwide, offering tyres, servicing and repairs for cars.

About our consumer experts


Jasmine Tait: Consumer Writer


This article was written by Canstar’s Consumer Writer, Jasmine Tait. Jasmine is a Consumer Writer within Canstar’s editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously edited for a variety of publications including ScratchThat magazine and Seaglass Literary.

When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family.

Meet the Editorial Team

 

Grace Kinross: Graduate Consumer Research Specialist

Grace Kinross Graduate Consumer Research Specialist

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

 

Meet the Research Team

Past ratings

Here are the past winners from Canstar’s car servicing group ratings:

  • 2025: Auto Masters
  • 2024: Lube Mobile
  • 2023: Bridgestone Select Tyre & Auto
  • 2022: Ultra Tune
  • 2021: mycar Tyre & Auto
  • 2020: Goodyear Autocare
  • 2019: Ultra Tune
  • 2018: Bridgestone Auto Services
  • 2017: Ultra Tune
  • 2016: Ultra Tune
  • 2015: Midas
  • 2013: Kmart Tyre & Auto Service

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