Your complete guide to Internode

Posted by Canstar Blue August 23rd 2016

Internode has grown from its foundation in South Australia in the early ’90s to become a national internet and telecommunications operator.

Having commenced business operations in 1991, Internode began offering internet services in the South Australian marketplace in 1994, growing its suite of services over the years, comprising residential and business offerings.

In 2011, Internode was acquired by iiNet in a deal worth $105 million (iiNet was subsequently acquired by TPG Telecom in 2015 in a deal worth $1.56 billion).

What services does Internode offer?

Internode states that it was founded “to cater for internet gadget geeks, passionate gamers and all those who love the latest technology”.

“From the beginning, Internode has remained committed to technology that makes life better,” Internode states of its approach. “Internode built its own global internet network to give its users unmatched speed and reliability, and since the acquisition of Internode by iiNet, this network is now available to millions of customers across Australia.

“Internode customer service staff are internet-savvy, passionate people who live and breathe the latest products and gadgets – just like Internode’s customers. Being able to talk to customers on their level combines perfectly with our proven track record of providing awesome customer service.”

Home internet and phone

Internode’s residential services include NBN and broadband internet plans, home phone and VoIP, with phone and broadband bundling available across selected plans.

Internode’s home internet plans come with up to unlimited data, with its NBN plans available with a variety of different speeds, with plans available on either monthly or 24-month contracts.

Consumers can check via the Internode website as to whether they are eligible for an NBN plan at their address.

For customers who exceed their monthly usage, Internode additionally offers data top-ups in the form of data Broadband Blocks, comprising a variety of blocks.

NodeLine home phone, meanwhile, delivers a traditional landline service, and is available either bundled with a broadband plan or as a standalone plan, with a minimum three-month term applying.

Broadband providers compared

Internode additionally offers call packs that can be added to a NodeLine home phone service, catering to local, national, mobile and international use.

NodePhone VoIP provides for calls over broadband, and is available with a variety of different monthly credits, with no set-up charges.

“NodePhone VoIP effectively turns the whole of Australia into a local call zone, allowing you to make untimed calls to any fixed phone in the country over your Internode broadband service,” Internode states of the service.

Internode’s Fibre Phone, meanwhile, is available only in NBN fibre-to-the-premises areas, on a monthly or 24-month contract.

Internode also offers a range of TV, music and content services with its broadband plans, including Fetch TV, comprising its Fetch TV and Fetch TV with Entertainment Plus plans, available on either a rolling one month contract or a 24-month contract.

“Fetch TV puts you in control,” Internode states of the service. “TV, movies, music and more, delivered through your Internode ADSL2+, fibre-to-the-premises, or NBN broadband, into your living room.”

A number of world TV add-on packs are also available with Fetch TV, along with the beIN Sports package. Internode’s Freezone additionally allows for customers to access selected content quota-free, including video and radio.

“The Freezone offers a range of video and radio content for iiNet, Westnet, Netspace, Internode and Adam Internet customers to enjoy without taking a hit to their monthly quota,” Internode states.

“Everything from movies, music, sports and gaming content is available, along with several live-streamed events throughout the year.”

Mobile services

Internode offers a number of SIM-only, month-by-month mobile plans, to which customers can bring their own mobile phone, under its NodeMobile brand.

Internode’s NodeMobile plans are available with a variety of different call, text and data allowances, and are delivered via the Optus 4G network.

Customers can check NodeMobile coverage via the Internode website, searching by address and different areas.

Review of SIM-only plan providers

Account management

Internode’s My Internode account management service provides customers a number of tools via which they can manage and monitor their account online.

Via My Internode, customers can:
• Access account information and bills
• Change their plan
• Change how they receive their bill
• Change their bill payment methods
• Change their contact information
• Access usage information

Customers can access My Internode via the Internode website.

Customer service and bill payment options

Internode provides a range of information via its support page, covering its various services, and comprising a number of guides, with its frequently asked questions section addressing a variety of topics.

Internode can be contacted via phone, with customers also able to submit online enquiries via the Internode website.

Internode offers a variety of bill payment options, including by:
• MasterCard, Visa, Visa Debit, Amex and Diners Club via the Internode website
• Direct debit and direct credit
• Cheque and money order
• Cash and Eftpos at the Internode customer service centre in Adelaide
• BPay

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