Your complete guide to TPG

Posted by Canstar Blue August 23rd 2016

TPG Telecom describes itself as “a force in the Australian telecommunications industry”, providing residential and business customers a range of services from home internet to mobile.

Founded in 1986 as Total Peripherals Group, TPG has evolved into a major telecommunications provider, maintaining a presence throughout Australia. In April 2008, a reverse takeover by TPG of SP Telemedia was undertaken, with SP subsequently renamed TPG Telecom in November 2009.

In recent times, TPG has acquired AAPT (in February 2014) and iiNet (in August 2015), expanding its influence in the telecommunications sector.

“We provide a diverse range of communication services to residential users, small and medium enterprises (SMEs), government, large corporate enterprises and wholesale customers,” TPG states of its service portfolio.

“TPG offers nationwide ADSL2+, NBN, fibre optic and Ethernet broadband access, telephony services, internet protocol television (IPTV), SIM-only mobile plans and various business networking solutions.”

What services does TPG offer?

TPG owns end-to-end network infrastructure, including over 400 DSLAM-enabled telephone exchanges across the country, inter-capital and metropolitan fibre optic networks, and the international PPC-1 submarine cable connecting Australia and Guam, with onwards connectivity to the USA and Asia.

“As we own and operate our own carrier-grade voice, data and internet network infrastructure, we have the network capability to deliver exceptional performance across every level of the organisation and take end-to-end responsibility in the services we offer,” TPG states.

Home internet

TPG provides a range of internet offerings for residential customers, including home phone and NBN bundles, along with broadband without a home phone, with consumers able to check via the TPG website as to whether they are eligible for the NBN at their address.

TPG’s home phone bundles, NBN bundles and broadband offerings are available at a variety of prices, packaged with different speeds and with data inclusions ranging up to unlimited data, available on a variety of different contract lengths, from six months through to 24 months.

TPG also offers voice add-ons with eligible plans, covering local, national and international call options.

TPG additionally offers free TPG IPTV with selected plans, for customers connected to a TPG IPTV-enabled exchange, with a download speed of greater than 3.5 Mbps, with TPG IPTV not included in monthly download limits.

“TPG IPTV allows you to watch selected TV channels via your PC or notebook, which are delivered to you through your TPG ADSL2+ connection, without the need to purchase an additional expensive set-top box,” TPG states of the service. “TPG ADSL2+ modems are now available preconfigured for IPTV.”

Consumers can check TPG IPTV availability via the TPG website.

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Mobile services

TPG additionally maintains a presence in the mobile sector, offering a number of SIM-only mobile plans.

The plans, falling under the banner of TPG’s T4G plans, come with varying data, call and text allowances, and have no lock-in contract.

TPG’s mobile services are delivered via the Vodafone mobile network, providing customers with 4G connectivity when available, with consumers able to check coverage of different areas via the TPG website.

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Account management

TPG home internet and mobile customers have a number of account management tools at their disposal via TPG’s My Account service. Via My Account, which TPG customers can log into via the TPG website, customers can:

• Monitor their daily usage, with total peak and off-peak downloads usage displayed
• Change their payment method or update their direct debit/credit card details
• View their bill
• Change their plan
• Activate international roaming for mobile

TPG additionally offers the TPG app for both Android and iOS users for mobile use.

Customer service and bill payment options

Consumers can access a range of information via the TPG website’s support page, with information available under a number of different topics, with consumers with specific queries also able to conduct searches via TPG’s search engine.

Consumers can also search for information, pose questions and participate in discussion via the TPG Forum.

TPG can also be contacted directly by phone, with consumers also able to submit enquiries online via the TPG website.

Customer’s bill payments are made by direct debit via credit or debit card.

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