Best-Rated Postpaid Phone Plans & Providers

See Our Ratings Methodology.

Best postpaid SIM only providers

Most Satisfied Customers | Moose Mobile

Moose Mobile took out the top spot of our Most Satisfied Customers ratings for postpaid SIM-only providers in 2025, scoring five stars in all categories, including overall satisfaction, customer service and network coverage.

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How we rate postpaid mobile SIM-only providers

Our postpaid mobile provider ratings are based on customer satisfaction, as rated by Australians. Think of it like asking a bunch of Aussies what they think of their postpaid phone service and provider, but all in the one place!

Canstar Blue surveyed 2,402 Australians with a current postpaid service for their feedback on postpaid providers they’ve been signed up to. Respondents had to have an active postpaid mobile phone account in their name and pay the bills.

  • The outcomes reported in these ratings are measured via Pureprofile’s accredited online research panel.

Survey respondents are asked to rate their satisfaction with their postpaid provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Postpaid mobile provider satisfaction is rated on the following criteria:

  • Overall satisfaction: measures consumer satisfaction with a postpaid provider as an individual score, NOT the combined total of all criteria.
  • Value for money: the cost of the plan was reasonable for the plan’s inclusions and service.
  • Customer service: the provider was easy to get in touch with and offered helpful customer service.
  • Network coverage: the mobile service had good mobile network coverage and connectivity.
  • Billing: the phone bill was clear and easy to understand and pay.
  • Plan flexibility: the postpaid plan offered flexibility to change plans when needed.
  • Sign up and activation: signing up to and activating the service was quick and easy.

The winning brand is the brand that receives the highest Overall satisfaction rating after scores from the Overall satisfaction criteria are combined and averaged. Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.

  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and therefore win the award. If a clear leading brand still cannot be determined from the supporting criteria, joint winners will be declared.

To qualify in the ratings results, providers must have received a minimum of 30 responses to be included. Therefore, not all postpaid providers will be compared in this survey. Providers rated in this survey are listed below in order of best overall satisfaction.

  • Moose Mobile
  • Belong
  • Dodo
  • Southern Phone
  • Everyday Mobile
  • Aussie Broadband
  • Vodafone
  • Telstra
  • Optus

Find more information on our Most Satisfied Customers ratings.

Postpaid offers you might like

The following table shows a selection of sponsored SIM Only plans on Canstar Blue’s database with links to referral partners.

Best SIM-only postpaid providers in Australia

  1. Moose Mobile
  2. Belong
  3. Dodo
  4. Southern Phone
  5. Everyday Mobile
  6. Aussie Broadband
  7. Vodafone
  8. Telstra
  9. Optus

1. Moose MobileMoose Mobile Logo

Ratings result

Moose Mobile returned to the winning spot, having last won our Most Satisfied Customers ratings for postpaid mobile SIM-only providers in 2022. It scored an impressive five stars in all categories, including overall satisfaction and value for money.

Editor’s notes

Moose Mobile has a reputation for offering postpaid plans with some pretty good value for money and has previously won Canstar Blue’s Outstanding Value award for its range of SIM-only plans. It offers a simple range of month-to-month plans operating on the Optus mobile network, all of which include 5G coverage and data banking.

2. Belong

Ratings result

Belong came in second place, scoring four stars for overall satisfaction, value for money, network coverage, billing and sign up and activation. It scored five stars for plan flexibility and three stars for customer service.

Editor’s notes

Belong, which is a Telstra subsidiary, offers a simple selection of postpaid plans, which all include 5G network access, although speeds are capped. Data inclusions go up with price, and all plans include unlimited data banking.

3. Dodo

Ratings result

Dodo jumped from sixth place in our 2024 ratings to third place this year, scoring four stars in most categories, including overall satisfaction. However, it scored three stars for both customer service and billing.

Editor’s notes

Dodo is one of a handful of providers offering mobile, internet and energy plans. The brand offers a simple selection of postpaid phone plans on the Optus mobile network. Plans include either 500GB or unlimited data banking, and 5G access is available on the two more expensive plans.

4. Southern PhoneSouthern Phone Logo

Ratings result

Southern Phone took out fourth place, scoring four stars in almost all categories — including overall satisfaction and value for money — except for customer service, where it scored three stars.

Editor’s notes

Southern Phone is another postpaid provider offering plans on the Optus mobile network. It offers a simple selection of month-to-month plans with 5G network access but with capped speeds.

5. Everyday Mobile

Ratings result

Everyday Mobile (formerly Woolworths Mobile) came in fifth place, scoring four stars in most categories including overall satisfaction, value for money, billing, plan flexibility and sign up and activation. It scored three stars for customer service and network coverage.

Editor’s notes

Everyday Mobile offers a simple selection of SIM-only postpaid plans on the Telstra wholesale network. Plans include 5G network access (with speed caps) and up to 1000GB of data banking, along with data gifting and a monthly discount on your grocery shop.

6. Aussie BroadbandAussie broadband logo

Ratings result

Aussie Broadband came in sixth place, a step up from its seventh place result in 2024. It scored four stars for overall satisfaction, value for money and customer service, while it scored five stars for network coverage and three star scores for billing, plan flexibility and sign up and activation.

Editor’s notes

While Aussie Broadband might be more well known as an NBN provider, it offers a simple range of postpaid phone plans using the Optus mobile network. 5G access is available on all plans, with speeds capped on the three cheaper plans.

7. Vodafone

Ratings result

In seventh place was Vodafone, with a score of three stars in all categories, including overall satisfaction and value for money.

Editor’s notes

Vodafone offers a wider range of phone plans including plans bundled with a handset, prepaid plans and its SIM-only postpaid plans. It offers a simple selection of month-to-month postpaid plans with 5G network coverage and no excess data charges, so once you’ve used up your high-speed included data, your speeds are capped at 2Mbps.

8. Telstra

Ratings result

Telstra came in eighth place, scoring three stars in almost all categories, except network coverage, where it scored four stars.

Editor’s notes

As Australia’s biggest telco, Telstra offers a wide range of phone plans, including SIM-only postpaid plans — although its Upfront plans require you to pay your bill in advance, these aren’t the same as its prepaid plans. Telstra’s plans are on the more expensive end, but you’ll get 5G coverage, along with no excess data charges and access to Telstra’s rewards program.

9. Optusoptus-transparent-logo-compressed

Ratings result

Rounding out our ratings was Optus, which scored three stars in all categories, including overall satisfaction and customer service.

Editor’s notes

Like Telstra and Vodafone, Optus offers a range of phone plans including handset plans and SIM-only postpaid plans. Its simple selection of postpaid plans include 5G network access (with no speed caps), along with unlimited capped-speed data and access to Optus Sub Hub.

Other postpaid providers

The above mentioned providers aren’t the only telcos on the market offering SIM-only postpaid plans. Just because a provider hasn’t made our ratings, doesn’t mean these telcos aren’t worth looking into, as they could offer the right value for your needs. Some other SIM-only postpaid providers include:

  • AGL
  • Flip
  • More
  • PennyTel
  • SpinTel
  • Tangerine
  • TeleChoice

Looking for a quick comparison of plans and prices? Below include a selection published postpaid plans with a minimum of 10GB of data from Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This selection of plans includes links to referral partners.

Compare more products featured in our Most Satisfied Customers Awards

How to compare postpaid providers and plans

If you’ve decided a postpaid phone plan is right for you, with many providers and plans on the market, it can be tricky to navigate. While it could be tempting to go with a big name telco, it helps to shop around to find the best plan to suit your needs and one that could offer you real value for money.

When you’re comparing postpaid SIM-only plans, there are several things you might want to keep in mind.

Data

For many of us, the number one measure when looking for a phone plan will be the mobile data inclusions. As we use data more and more on our phones — even for making calls and sending messages — there’s a need for more data on our phone plans. It’s important to work out how much mobile data you need (and will realistically use) and compare plans that will suit your data needs.

Cost

For some, cost may be the most important part of deciding which postpaid plan to sign up to. As cost is often linked to data inclusions, the cheaper the plan, the smaller the data inclusions will be. If you have higher data needs, you may need to sign up to a more expensive plan. If finding a cheaper plan is important to you, but you use your mobile data a fair bit, you might need to reduce or monitor your data usage.

Mobile network

Choosing a phone plan based on the mobile network might be important if you live in or visit an area which has limited mobile coverage. It’s best to check the network coverage map before signing up to any phone plan, to ensure you’ll have mobile reception in areas you live and frequent. Keep in mind that you don’t need to sign up to a phone plan with the big three telcos (which own and operate the mobile networks), as smaller providers, known as MVNOs, will have access to parts of the mobile network.

Other inclusions

Some telcos may offer additional extras or services with plans. This could come in the form of entertainment extras, data banking, international call inclusions along with discount and bonus data offers. While it might not be worth signing up to a phone plan based solely on its extras, it could be a helpful way to narrow down your plan comparisons if you need or will use any of these extras. However, be sure to read through any terms and conditions on these offers so you know what you’re signing up to.

What do Aussies think of their postpaid SIM-only service?

According to the Australians surveyed in Canstar Blue’s 2025 postpaid mobile ratings:

  • The average cost of a postpaid SIM-only plan is around $44 per month
  • 41% said they could comfortably afford the monthly costs of their plan, a drop from 44% in our 2024 ratings and a further drop from 51% in our 2023 ratings
  • 21% like to shop around for the next best deal
  • 19% signed up for the cheapest phone plan they could find, a drop down from 28% in our 2024 ratings
  • The top five most important factors for Aussies choosing their postpaid provider are: network availability, cost of the plan, network speed, data allowance and the ability to manage their account online
  • 20% have between 20GB and 49.99GB of data, followed by 15% with 50GB to 99.99GB, 12% on 100GB+ and 9% on 10GB to 19.99GB
  • 16% of respondents go over their data allowance monthly
  • 60% claim to have never gone over their data allowance
  • 28% have always had a plan with the same provider
  • 48% have had their monthly phone bill increase over the past year
  • In response to this increase, 89% of respondents have done nothing and stayed on the same plan
  • Of those who stayed on the same plan, 24% claim to have stayed as they were happy to pay a higher price for the same plan
  • 6% stated they did not know how to switch to a cheaper provider, but would like to
  • 10% stated they knew how to switch and there was a significant price difference, but they could not be bothered to switch
  • 27% claim that the increasing cost of living has impacted what they spend on their mobile phone service

About our telco experts


Emma Bradstock: Senior Telco Specialist

Emma-Circle

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.

Meet the Editorial Team

Samantha Howse: Consumer Research and Insights Manager

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research and Insights Manager, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Meet the Research Team

Frequently asked questions

Here are past winners of Canstar Blue’s Most Satisfied Customers – Postpaid Phone Plans ratings:

  • 2024: Circles.Life
  • 2023: Circles.Life
  • 2022: Moose Mobile
  • 2021: Moose Mobile
  • 2020: Belong
  • 2019: Southern Phone
  • 2018: Amaysim
  • 2017: Amaysim
  • 2016: Amaysim

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