Our review compares rewards programs on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which rewards program they think is best!
Canstar Blue surveyed 4,081 Australians for their feedback on the rewards programs they are members of.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Flybuys is one of Australia’s largest rewards programs, jointly owned by Coles Group and Wesfarmers. The program allows you to collect points through your everyday spending, with Flybuys points able to be earned by shopping with partnered brands and retailers including Bunnings Warehouse, Catch, Citi, First Choice Liquor Market, G’Day Parks, HCF health insurance, Kleenheat, Kmart, Liquorland, mycar, NAB, Officeworks, OnePass, Optus, Shell Coles Express, Target, and Velocity Frequent Flyer, to name a few. Flybuys are available as a physical card that can be used in-store, or through a digital app. The Flybuys app allows you to add your card to a digital wallet, track your points, activate offers, access coupons, see what’s on special, redeem points for Flybuys dollars, browse rewards, update details, and get bonus points through surveys.
Flybuys points can be used to shop in the rewards store, book flights and hotels with Flybuys Travel, redeem Velocity Frequent Flyer points, and pay for your shopping with Flybuys Dollars or flypay. You can top up your Flybuys points with bonus points offers, ‘spend and get’ offers, and points multiplier offers, with an ‘offers’ section also available in the app to help you make the most of your shops.
Not all rewards programs in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more to check out before making a purchase decision.
Did you know that you can rack up rewards while filling up at the pump? Check out our Fuel Card ratings to see which card came out on top, and which ones offer more than just fuel discounts.
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She is currently studying a Bachelor of Journalism at the University of Queensland and has written for a variety of different organisations and publications for multiple years.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s rewards program ratings:
Best-Rated Baby High Chairs - August 8th
Buying groceries is one of our biggest living expenses after housing costs, so it makes ‘cents’ Aussies look to reduce their grocery bills whenever possible. For that, it’s important to know exactly what we’re spending …– Read more
Best-Rated Convenience Stores - May 11th
Many of us are happy to fork out a little extra for convenience, especially if it means staying in the comfort of our jammies ‘just this once’. We all deserve to treat ourselves to a …– Read more
Best-Rated Baked Beans - March 23rd
If you’re feeling the pinch of rising prices, especially at the supermarket, you’re not alone. A recent Canstar Blue survey revealed a whopping 71% of Australian shoppers have noticed the price of usual grocery items …– Read more
Best-Rated Breakfast Cereal - January 12th
There’s nothing worse than arriving home after a long hard day at work only to be faced with a can of tuna, three limes and a mouldy avocado staring back at you from the fridge. …– Read more
Best-Rated Baby Dummies & Soothers - August 31st
Mark your calendars friends! Woolworths has announced its new Lego-style collectables − Woolworths Bricks − will be available in stores from September 8.
Woolies’ new sustainable collectables will launch a bit later in New South Wales …– Read more