Best-Rated Rewards Program

See Our Ratings Methodology.

Most Satisfied Customers | OnePass

OnePass has won Canstar’s 2026 Most Satisfied Customers Award for rewards programs, with Aussies rating it the highest across the categories that drive customer satisfaction.

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How we rate rewards programs

Our review compares rewards programs on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which rewards programs they think is best!



Canstar Blue surveyed 4,710 Australians for their feedback on the rewards program(s) they are a member of.
  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their rewards program(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Value: How satisfied are you with the quality and quantity of rewards you earn for your spending, as well as opportunities to earn additional points?
  • Rewards management: How satisfied are you with how easy it is to manage your points and use the rewards program features?
  • Rewards range: How satisfied are you with the range of rewards and the variety of brands where you can redeem them?
  • Accessibility and partners: How satisfied are you with the opportunities to earn points across different retailers and partners?
  • Ease of redemption: How satisfied are you with the process of redeeming rewards in the program?



The winner is the brand Aussies rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology page.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • OnePass
  • Flybuys
  • 7-Eleven
  • Everyday Rewards
  • Mecca Beauty Loop
  • David Jones
  • Dan Murphy’s
  • Myer One
  • Sister Club (Priceline)

Find more detailed information on our Most Satisfied Customer methodology.


How we rate rewards programs

Our review compares rewards programs on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which rewards program they think is best!


Canstar Blue surveyed 2,649 Australians for their feedback on the rewards program(s) they are a member of.

  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.



Respondents rate their satisfaction with their rewards program(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a rewards program as an individual score NOT a combined total of all criteria.
  • Value: amount spent on accruing points for quality rewards, member discounts, promotions for additional points.
  • Website and app experience: easy to navigate, check points balance, transfer points.
  • Rewards: range of rewards, range of reward redemption brands.
  • Accessibility and partners: able to gain points from multiple retailers.
  • Ease of sign up: sign up process is simple, no fees associated with signup.
  • Ease of redemption: redeeming points is easy


The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.


Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Flybuys
  • Everyday Rewards
  • Dan Murphy’s
  • Myer One
  • Sister Club (Priceline)
  • David Jones Rewards

Find more detailed information on our Most Satisfied Customer methodology.


Top Rewards Program – OnePass

OnePass is a paid rewards program that can be used for orders with Kmart, Target, Bunnings, Officeworks, Priceline and InstantScripts. Benefits include free delivery, extra rewards points through Flybuys and 365 day returns. Membership to OnePass is $4 a month or $40 a year.

About our consumer experts


Rachel Bollerman: Consumer Content Writer

This article was written by Canstar Blue Consumer Content Writer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health. Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.

When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.

 

Meet the Editorial Team

 

Grace Kinross: Graduate Consumer Research Specialist

Grace Kinross Graduate Consumer Research Specialist

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.

 

Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s rewards program ratings:

  • 2025: Flybuys
  • 2024: Flybuys
  • 2023: Flybuys
  • 2022: Everyday Rewards
  • 2021: Everyday Rewards

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