Making its first appearance in our Most Satisfied Customer NBN Provider ratings, Southern Phone took out top spot, scoring five stars for overall satisfaction, speed and reliability, bill and cost clarity, and ease of setup.
Our ratings compare a range of NBN providers based on customer satisfaction, as rated by Australians. Think of it like asking a wide range of Aussies about what NBN provider they think is best, but all in one place.
Canstar Blue surveyed 4,388 Australians with a current NBN service for their feedback on NBN providers they’ve been signed up to. Respondents had to have a current internet service in their name, and be the bill payer.
Survey respondents are asked to rate their satisfaction with their NBN provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. NBN provider satisfaction is rated on the following criteria:
The winning brand is the brand that receives the highest Overall satisfaction rating. All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.
To qualify in the ratings results, providers must have received a minimum of 30 responses to be included. Therefore, not all NBN providers will be compared in this survey. Providers rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
Here are some current NBN plan deals that might suit your needs but if not, keep scrolling to see more information and current NBN plans for providers we rate.
The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners..
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1 Month Contract (1 month min. cost $68.90) Typical evening speed of 50Mbps
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Unlimited Data/month |
$68.90 Cost/month |
Go to Site |
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1 Month Contract (1 month min. cost $65.00) Typical evening speed of 100Mbps
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Unlimited Data/month |
$65.00 Cost/month |
Go to Site |
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NBN 100 SL Bundle | Unlimited Data 1 Month Contract (1 month min. cost $64.99) Typical evening speed of 100Mbps
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Unlimited Data/month |
$64.99 Cost/month |
Go to Site |
The following table shows a selection of published unlimited NBN 50 plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
The table below shows a selection of published unlimited NBN 100 plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.
Southern Phone took out top spot in its first appearance in our NBN provider ratings, scoring five stars in most categories, including overall satisfaction, speed and reliability, billing and cost clarity and ease of setup. It scored four stars for value for money and customer service.
Perhaps known more for its postpaid SIM-only plans — which had previously won our Postpaid Phone Plans Most Satisfied Customer ratings in 2019 — Southern Phone offers a range of NBN plans starting on the NBN 25 speed tier and going up to NBN 1000, with the option to add a modem on to your plan. Southern Phone was also crowned the 2025 Canstar Blue Outstanding Value winner for its fast-speed NBN plans.
Previous winner Aussie Broadband dropped into second place, scoring four stars for overall satisfaction, along with value for money, bill and cost clarity, and ease of setup. However it scored five stars for speed and reliability and was the only brand to score five stars for customer service.
Aussie Broadband’s NBN plans are priced fairly average, although slightly more expensive than some of its competitors. However its Australian-based customer support could be a drawcard if this is a top priority for you. In addition to NBN plans, you can also sign up to Opticomm plans, SIM-only postpaid plans and mobile broadband plans.
Another brand making its debut in our NBN provider ratings, Flip scored four stars in most categories, including overall satisfaction, speed and reliability and customer service. However it was the only brand to score five stars for value for money.
Flip is typically one of the cheapest NBN providers on the market and frequently offers discounts on plans. It offers a range of speed tiers and while it was previously one of the few providers to offer NBN 12 speeds, this speed is now only available as part of its range of seniors NBN plans.
After its debut in our 2024 ratings, Superloop dropped from second into fourth place with a respectable four-star sweep across all categories, including overall satisfaction and value for money.
Superloop is another challenger brand, growing its NBN market share in the past few years. It offers a wide range of speed tiers, starting at NBN 25 and going up to NBN 1000 speeds. Prices are fairly competitive, especially if you’re looking at faster plans. Superloop also regularly offers discounts to new customers, so it’s worth keeping an eye out to see what’s on offer.
Belong has made a significant jump up from our 2024 ratings — where it placed last — up to fifth spot, scoring four stars in all categories including overall satisfaction.
A subsidiary of Telstra, Belong offers a simple range of NBN plans across three speed tiers, with prices typically cheaper than those offered by its parent company. You’ll have the option to BYO modem or add a modem on to your plan and all internet plans include a Belong SIM card loaded with $80 of credit.
Tangerine came in sixth place, jumping up from 14th spot in our 2024 ratings. It scored four stars across all categories, including overall satisfaction, customer service and value for money.
Tangerine offers a wide range of speeds, starting at NBN 25 and going up to NBN 1000 speeds. The telco is known to regularly offer discounts on plan fees for new customers, although its plans are priced fairly average.
Dodo made the jump up to seventh place, improving on its 10th place in our 2024 ratings. It scored four stars in most categories, including overall satisfaction and speed and reliability, however it scored three stars for ease of setup.
Dodo offers a simple selection of NBN plans, starting at a slower speed-capped plan with up to 15Mbps download speeds and going up to the NBN 250 speed tier. You’ll have the option to add on a modem and you can also save on your plan fees when bundling with a Dodo energy plan.
Taking out eighth spot is iiNet, which scored four stars across the board, including overall satisfaction, value for money, and bill and cost clarity.
A provider under the TPG Telecom umbrella, iiNet has been a big name in the internet space for many years. It offers a wide range of NBN plans, starting at NBN 12 speeds and going up to the ultra-fast NBN 1000. iiNet also offers non-NBN internet plans including 5G home internet and home wireless broadband, along with a range of prepaid phone plans.
iPrimus took out ninth place in our ratings with four stars in every category, including overall satisfaction and value for money.
iPrimus, which is part of the Vocus Communications umbrella company along with Dodo, offers a simple selection of NBN plans. Options start at NBN 25 speeds and go up to NBN 1000, although it doesn’t tend to promote its NBN 25 plan.
Rounding out our top 10 is Exetel, which scored four stars in all categories including overall satisfaction, speed and reliability and ease of setup.
Exetel, which is owned by fellow NBN provider Superloop, offers a wide range of NBN speed tiers starting at NBN 25 and going up to NBN 1000, with fairly averagely-priced plans. It also offers a selection of other fibre internet plans including OptiComm and LBN Co, along with mobile phone plans.
The remaining NBN providers that were included in our 2025 ratings for Most Satisfied Customers for NBN Providers included:
Vodafone and SpinTel both received four stars in all categories, including overall satisfaction, while Telstra scored mostly four stars except for value for money where it scored three stars. MATE also scored four stars in most categories except speed and reliability, where it scored three stars. Other providers on the list scored three stars in most categories, while Origin was the only brand to score two stars, which it did for value for money.
Of course, with the sheer number of NBN providers in operation, there are far more providers than those that have been included in our ratings. You can use our NBN plan comparison tool to compare more NBN plans and providers.
The following table shows a selection of published unlimited NBN 50 plans on Canstar Blue’s database, listed in order of standard monthly cost, from lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
There are around 150 NBN providers offering internet services across Australia, so it can be a complicated market to navigate. While many might be tempted to sign up to an NBN plan with their phone plan provider, or a name they’re familiar with, shopping around and comparing a wider range of plans and providers could help you save money and find a plan that is better suited to your household’s needs.
When you’re comparing NBN providers and their plans, there are a few key things you’ll want to consider to help you find the best plan for your needs.
There are several different speed tiers available, however not all providers will offer every speed. Understanding which NBN speed you need is important to ensure that you’re not suffering the slow speeds of a plan that isn’t suited to your usage, along with ensuring that you’re not paying too much for a speed that you don’t need.
When comparing NBN providers, it’s best to have an idea of which speed tier you need, so you can then compare providers across other factors such as cost and any extras you may want (modem, entertainment, etc).
The most popular speed tier is NBN 50, and 25% of survey respondents were on an NBN 50 plan. This may also be the fastest speed available to you depending on the NBN connection type at your address. In order to sign up to a faster plan, you may need a FTTP or HFC connection, but it’s always best to check with the provider if you’re unsure.
Once you have an idea of which speed you need, you can compare a range of plans on that speed tier to see how much providers generally charge for these services. If you have a set budget, you might prefer to look at providers that fit within your price range. Likewise, if you’re looking to save some money on your plan fees, you might prefer to look at providers which offer discounts.
According to our survey results, the average internet bill Aussies pay for their NBN plan is around $85 per month (about a $9 increase from 2024), which is around what you can expect to pay for some NBN 50 plans. Cheaper plans will typically cost less than this, while faster NBN plans will cost closer to $100 and up.
Some NBN providers will offer extras beyond the simple plan, sometimes with an additional cost. This can come in the form of a modem, which could be for an upfront cost or with fees waived if you stay connected for a set amount of time. Some providers also offer the option to add on a home phone line (and call packs), entertainment inclusions and more. If you’re after a plan with any of these extras, it could be worth shopping around to see what is on offer.
When it comes to what Aussies value the most from their NBN provider, the cost of the plan is now the equal most important feature of a plan along with data allowance. Download speeds are the second most important feature, followed by the inclusion of a modem. Indicating a shift alongside cost of living pressures, in our 2024 ratings, cost was only the second most important feature of a plan after data allowance.
Another indication that NBN prices are front of mind for households is that a quarter of those surveyed had signed up to the cheapest NBN plan they could, while 20% were enticed to sign up to their plan because of a special offer/incentive. For 18% of respondents, they chose to sign up to the plan with the fastest speeds available.
Even with NBN costs rising and a highly competitive market, loyalty to a provider still seems hard to shake for Aussies, with the average time spent with an NBN provider now at nine years. However, if you’re unhappy with your current NBN provider, or you’re hoping to get a better deal elsewhere, it always helps to compare plans and providers to find the best option for your needs. Switching NBN plans doesn’t have to be a complicated or daunting process, and you might find you can get better value for money by switching plans. As a start, you can use our free NBN comparison tool to compare a range of NBN providers and plans.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research and Insights Manager, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamHere are past winners of Canstar Blue’s Most Satisfied Customers – NBN Providers ratings:
There are close to 150 NBN providers in Australia as listed on the NBN Co website. In such a competitive market, some providers may no longer be offering services or could be operating under a different name. Some providers may also only offer business NBN plans or limited internet services.
It’s important to always check a provider’s website and read the plan’s critical information summary before signing up with a new NBN provider. If you have further questions, you can contact the provider directly.
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Key points
The average internet bill in Australia is around $85 per month for NBN.
The average home wireless broadband plan is $73 per month and mobile broadband is $57 per month.
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