iiNet Mobile Phone Plans Review

Best known as a home internet provider, iiNet is a real homegrown success story, having become one of the biggest and arguably most popular telcos in Australia since it was founded in 1993. Since being acquired by TPG, iiNet has become part of the second-largest telco family in Australia, challenging the big guys Telstra and Optus.

While iiNet’s roots remain in fixed line broadband, the telco also offers a simple suite of SIM-only prepaid mobile phone plans. The mobile virtual network operator (MVNO) uses the Vodafone 3G & 4G network to provide its services, ensuring reliable and fast connections for customers with access to the Vodafone network. So just how does iiNet compare in the highly-competitive mobile phone plan stakes?

iiNet phone plans at a glance

iiNet’s mobile plans are offered on a SIM-only, prepaid, month-to-month basis. However, these plans are a little different to the typical prepaid phone plan. Plans are charged month-to-month and you prepay for your month’s usage in advance. You also have the ability to add additional funds into an optional ‘Prepaid Balance’, so if you go over your inclusions one month, any excess charges are taken from your Prepaid Balance. You can top this balance off at any time, however if you cancel your plan, you will not receive what is left in your prepaid balance.

The telco offers four different plans, starting at $19.99 per month and going up to $39.99 monthly. All four plans include unlimited standard national calls and SMS, while the $39.99 plan includes 100 international minutes. Data inclusions start at 8GB and go up to 55GB.

The following table shows a selection of iiNet prepaid plans on Canstar Blue’s database, listed in order of lowest standard monthly cost to highest. Use our comparison tool to see all plans available on Canstar Blue. This table includes products with links to referral partners.

What does iiNet offer?

iiNet doesn’t include the flashy extras that you might find through some other providers, but the telco does provide simple and good value plans. And although the data inclusions aren’t as large as you might receive through other providers, some of iiNet’s plans do include international call value that isn’t limited to certain countries. You do get charged for excess data, but this comes from your ‘Prepaid Balance’ rather than requiring you to recharge your plan.

SIM-Only plans
Entertainment bonuses
Data-free video streaming
Data-free music streaming
International calls/texts
International roaming
Set-up fees
Data overage fees

iiNet network and coverage

iiNet operates on the Vodafone network, including its 4G network. So if you’re part of the more than 22 million Australians with access to Vodafone coverage, you’ll be able to shop around for phone plans with iiNet (and other MVNOs operating on the Vodafone network).

You might also find Vodafone coverage improving in regional areas (or that you can finally gain access to the network), as the telco continues to build and improve services throughout the country. Although this network is still trailing behind both Telstra and Optus which reach a slightly wider portion of the country. Vodafone is also a bit behind on the race for 5G although its site is in the process of rolling out, however it is unknown if and when Vodafone will allow MVNOs to access its 5G network.

Features and bonuses

Prepaid plans from iiNet come with different inclusions depending on the level of plan you choose. This value might also have an effect on other features, but iiNet does include a few bonuses that could make this telco the right choice for you.

  • International calls: iiNet does include international calls options on one of its plans — you’ll get 100 international minutes on the $39.99 plan.
  • International roaming: iiNet does allow you to switch on international roaming; however, you’ll need to check the website for rates to determine if this is the most affordable option for you while you travel.
  • No early-termination fees: As the plans operate as month-to-month prepaid plans (with a minimum term of one month), there are no charges if you decide to cancel your plan.

Individual products

All plans require you to pre-pay your monthly fee (rather than receiving a bill at the end of the month like a postpaid plan), but unlike other prepaid plans, the expiry period isn’t a set number of days, it’s a month-to-month plan. Another difference between iiNet’s prepaid plans and other prepaid plans is that if you use up your plan’s inclusions, you won’t need to recharge your plan. Instead, iiNet has a ‘Prepaid Balance’ which starts at $0 on sign up, but you can add to your balance at any time to cover any excess charges. However, be wary of this as any remaining prepaid balance is forfeited if you decide to cancel your plan.

iiNet Mobile Voice $19.99 SIM-only plan

Starting at $19.99 per month, you’ll get unlimited standard national calls and SMS, along with 8GB of data to use each month.

iiNet Mobile Voice $24.99 SIM-only plan

For $24.99 per month, you’ll be able to enjoy unlimited standard national calls and SMS with 16GB of data per month.

iiNet Mobile Voice $29.99 SIM-only plan

For an extra $5 per month, you’ll get unlimited standard national calls and SMS, plus 40GB of data.

iiNet Mobile Voice $39.99 SIM-only plan

The top level plan — at $39.99 per month — includes unlimited standard national calls and SMS, 55GB of data, and 100 international minutes. For international SMS, you’ll be charged an extra 50c per message on top of your monthly charge.

iiNet contact details/customer support

Need some help with your iiNet mobile plan or service? The telco offers several contact and support options, including:

  • General customer support: 13 22 58
  • Email:
  • The iiNet Facebook page
  • Twitter: @iiNet

How does iiNet compare?

iiNet isn’t the only telco offering Vodafone network coverage at lower prices. The following providers also use parts of the Vodafone 4G and 3G networks.

Is iiNet a good deal?

If you’re after a prepaid SIM-only plan, you can find some good value with what iiNet has to offer. There are other service providers offering more data for less money, and even unlimited calls and SMS on the lower plans, however the data inclusions for the price point are fairly reasonable when compared to other providers.

The way you pre-pay for your plan might also be a draw card if you don’t typically like the way prepaid plans are offered, or expiry periods that require you to recharge 13 or more times per year. While this different type of prepaid plan might help iiNet stand out, make sure you’re aware of how these plans are billed and any catches like the ‘prepaid balance’, that might end up costing you more.

Although other plans may offer more value for money, it’s worth keeping iiNet in mind, especially as the telco has built a reputation for good customer service over the years. iiNet had previously ranked higher than the other big three telcos when comparing providers of SIM-only mobile phone plans, when iiNet was still offering postpaid plans, so it’s definitely worth looking into the popular telco when researching mobile deals.

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About the author of this page

Tara Donnelly

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

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What do customers think about iiNet mobile plans?

In 2019, Australians gave iiNet 4 out of 5 stars for Overall Customer Satisfaction in postpaid mobile plans. (Note: iiNet no longer offers postpaid phone plans)

iiNet Postpaid Mobile Plans

Canstar Blue
Award: Overall Satisfaction