Review of Think Mobile phone plans
Think Mobile logo

Think Mobile Phone Plans Review

Finding a mobile service provider can be tricky, especially when you don’t want to spend huge amounts each month, but don’t want to lose out on generous call, SMS and data inclusions. Beyond the big three telcos, Telstra, Optus and Vodafone, there are little telcos running as mobile virtual network operators (MVNOs), trying to set themselves apart from the rest. Think Mobile is one such MVNO, and one of the few (including Southern Phone and CMobile) that uses coverage from two networks to deliver services.

Operating on the Telstra and Vodafone networks, Think Mobile provides a range of SIM-only postpaid plans, which offers a range of plans to suit different mobile phone users. Think Mobile emphasises that there aren’t any hidden fees and that its customer service team is based on the Gold Coast. While there is a good variety of plans, do these postpaid plans offer good value for your money?

How does Think Mobile compare to other postpaid providers?

The following table shows a selection of published postpaid plans on Canstar Blue’s database, listed in order of lowest standard monthly cost to highest, then by data allowance, largest to smallest. Use our comparison tool to see all plans available on Canstar Blue’s database. This table includes products with links to referral partners.

Here is a selection of postpaid plans from Canstar Blue’s database with a minimum of 10GB of data, listed in order of standard cost, lowest to highest, then by data allowance, largest to smallest. Try out our comparison tool for mobile phone plans to see a range of offers from other providers. This table includes products with links to referral partners.

The following table shows a selection of SIM-only postpaid plans with a minimum of 60GB data on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Try out our comparison tool for mobile phone plans to see a range of offers from other providers. This is a selection of products with links to a referral partner.

What does Think Mobile offer?

While Think Mobile doesn’t include entertainment or streaming extras, some plans include unlimited standard international SMS and reasonably cheap international call rates. Global roaming can also be switched on, however the rates for this can be quite expensive so you’ll need to apply for it to be activated on your account. When it comes to your data allowance, you’ll receive notifications when you’ve used up a certain percentage of your data inclusions to help you keep track of what you’re using.

Postpaid plans
Entertainment bonuses
Data-free video streaming
Data-free music streaming
International calls/texts
International roaming
Set-up fees
Data overage fees

Think Mobile network and coverage

Since Think Mobile operates on two networks, if you’re in an area with network coverage, you’ll most likely be able to join up to a plan on Think Mobile with no worries. If the Telstra network is what you’re after, the Think Mobile Classic plans will give you access to the Telstra 3G and 4G networks, covering over 99% of the population. Prefer Vodafone? The Super and Ultimate plans operate on the Vodafone 4G network, which currently covers over 22 million Australians. Both Telstra and Vodafone are working on building more towers and improving services throughout Australia to improve coverage.

Below is a map of Telstra network coverage (in green and orange). For more detailed information on Telstra and Vodafone network coverage, visit the Think Mobile website.

Telstra Network Coverage

Features and bonuses

Think Mobile plans can vary quite a bit with included value. If you prefer to have more choice and like flexible options, this is where Think Mobile stands out — no two plans are the same. It’s great news if you feel that other telcos expect all customers to fit into a few boxes.

  • Unlimited standard national calls, SMS and MMS: Think Mobile has a few different options if you like your calls, SMS and MMS to be unlimited. The Ultimate plans and Classic Unlimited plans (excluding the Classic Simple plan) include unlimited standard national calls, SMS and MMS (excluding video MMS).
  • Unlimited international SMS: The Ultimate plans include unlimited standard international SMS on all three plans, so you can keep in touch with friends and family overseas. International calls aren’t included in any of the plans, however the call rates are relatively cheap but vary from plan to plan.
  • Auto-pay: You have a couple options when it comes to paying your bill, including Auto Pay. Auto Pay automatically pays your bill either when your account balance exceeds $100 each service, or when your monthly bill is due. You’ll be notified by SMS when the payment has been made, so no more worrying about missing your bill’s due date!
  • Data flexibility: Like lots of data? The Ultimate plans offer some massive data inclusions, but in exchange for signing up to a six month or 12-month plan. Simply select which of the Ultimate plans you want and then pick the data inclusion you want — you can get up to 80GB of data per month if you’re happy to sign up for 12 months. You’ve got the flexibility to choose how long you want to sign up for and therefore, how much data you want.

Think Mobile Phone Plans

Think Mobile offers three different types of SIM-only postpaid plans. The Classic Plans run on the Telstra network and offer simple value and small data inclusions. If you prefer the Vodafone network, the Super plans are two basic month-to-month plans with small call, SMS and data inclusions.

The Ultimate plans (also on the Vodafone network) are where you really get bang for your buck and flexibility. There are multiple Ultimate plans and you can choose one of these as either a month-to-month, six month or 12-month plan. If you’re willing to commit to the six-month or 12-month versions of the plans, you’ll get significantly more data to use each month than if you opt for the month-to-month version. All of these plans include unlimited standard national calls, SMS and MMS, and even unlimited international SMS.

Think Mobile contact details/customer support

Need some help with your Think Mobile plan or service? The telco offers a few contact and support options, including:

  • General customer support: 1300 284 465 (Mon-Fri 7:30am-6:30pm, Saturday 8:30am-4:30pm)
  • The contact form on the  website
  • The Think Mobile Facebook page

How does Think Mobile compare?

Think Mobile isn’t the only telco offering Telstra network and Vodafone network coverage. The following providers also use parts of Telstra’s 4G and 3G networks.

Looking at plans using the Vodafone network? The following providers also use parts of the Vodafone 4G network to deliver plans at lower prices.

Is Think Mobile a good deal?

While some people might be hesitant about signing up to a smaller MVNO, it can really pay off with cheaper plans and larger inclusions than what you might get from the big three. Think Mobile does have a lot to offer, no matter what your mobile phone usage looks like. Lighter phone users such as seniors and kids, could benefit from the Classic and Super plans, while those who love to browse social media and stream music and video, will certainly benefit most from the Ultimate plans.

Think Mobile does pride itself on prompt customer service from a Gold Coast-based team and because this telco keeps things local and small, you might find access to customer support a bit limited, especially as there are set operating hours and no online chat options. However, you might find there are cheaper options with more generous inclusions from other telcos than what you’ll get with Think Mobile.

For big data users, that’s really where you’ll get your value for money. While some users might prefer to not be locked in to a contract for 12 months to get a better inclusion, you really should weigh up whether 12 months is really too long to be locked in for. If this is a problem, you could always try it out for six months or even on the month-to-month plan to test whether Think Mobile is right for you. Either way, the Ultimate plans do include some good value for your money, so it’s worth keeping this small telco in your phone plan comparisons.

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About the author of this page

Emma Bradstock Canstar Blue

This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.