Think Mobile Phone Plans Review
Finding a mobile service provider can be tricky, especially when you don’t want to spend huge amounts each month, but don’t want to lose out on generous call, SMS and data inclusions. Beyond the big three telcos, Telstra, Optus and Vodafone, there are little telcos running as mobile virtual network operators (MVNOs), trying to set themselves apart from the rest. Think Mobile is one such MVNO, and one of the few (including Southern Phone and CMobile) that uses coverage from two networks to deliver services.
Operating on the Telstra and Vodafone networks, Think Mobile provides a range of SIM-only postpaid plans, which offers a range of plans to suit different mobile phone users. Think Mobile emphasises that there aren’t any hidden fees and that its customer service team is based on the Gold Coast. While there is a good variety of plans, do these postpaid plans offer good value for your money?
How does Think Mobile compare to other postpaid providers?
The following table shows a selection of published postpaid plans on Canstar Blue’s database, listed in order of lowest standard monthly cost to highest, then by data allowance, largest to smallest. These plans have been compared to Think Mobile’s Ultimate $30 (12M) Sim Only plan. Use our comparison tool to see all plans available on Canstar Blue’s database. This table includes products with links to referral partners.
Think Mobile plans at a glance
Think Mobile offers three different types of SIM-only postpaid plans. The Classic Plans run on the Telstra network and offer simple value and small data inclusions, starting at $15 per month and going up to $35 per month. If you prefer the Vodafone network, the Super plans are two basic month-to-month plans with small call, SMS and data inclusions at $12 per month or $20 per month.
The Ultimate plans (also on the Vodafone network) are where you really get bang for your buck and flexibility. There are three Ultimate plans at $30, $37 or $48 per month and you can choose one of these as either a month-to-month, six month or 12-month plan. If you’re willing to commit to the six-month or 12-month versions of the plans, you’ll get significantly more data to use each month than if you opt for the month-to-month version. All of these plans include unlimited standard national calls, SMS and MMS, and even unlimited international SMS.
What does Think Mobile offer?
While Think Mobile doesn’t include entertainment or streaming extras, some plans include unlimited standard international SMS and reasonably cheap international call rates. Global roaming can also be switched on, however the rates for this can be quite expensive so you’ll need to apply for it to be activated on your account. When it comes to your data allowance, you’ll receive notifications when you’ve used up a certain percentage of your data inclusions to help you keep track of what you’re using.
|Data-free video streaming|
|Data-free music streaming|
|Data overage fees|
Compare Mobile Phone Plans
Think Mobile network and coverage
Since Think Mobile operates on two networks, if you’re in an area with network coverage, you’ll most likely be able to join up to a plan on Think Mobile with no worries. If the Telstra network is what you’re after, the Think Mobile Classic plans will give you access to the Telstra 3G and 4G networks, covering over 99% of the population. Prefer Vodafone? The Super and Ultimate plans operate on the Vodafone 4G network, which currently covers over 22 million Australians. Both Telstra and Vodafone are working on building more towers and improving services throughout Australia to improve coverage.
Below is a map of Telstra network coverage (in green and orange). For more detailed information on Telstra and Vodafone network coverage, visit the Think Mobile website.
Features and bonuses
Think Mobile plans can vary quite a bit with included value. If you prefer to have more choice and like flexible options, this is where Think Mobile stands out — no two plans are the same. It’s great news if you feel that other telcos expect all customers to fit into a few boxes.
- Unlimited standard national calls, SMS and MMS: Think Mobile has a few different options if you like your calls, SMS and MMS to be unlimited. The Ultimate plans and Classic Unlimited plans (excluding the Classic Simple plan) include unlimited standard national calls, SMS and MMS (excluding video MMS).
- Unlimited international SMS: The Ultimate plans include unlimited standard international SMS on all three plans, so you can keep in touch with friends and family overseas. International calls aren’t included in any of the plans, however the call rates are relatively cheap but vary from plan to plan.
- Auto-pay: You have a couple options when it comes to paying your bill, including Auto Pay. Auto Pay automatically pays your bill either when your account balance exceeds $100 each service, or when your monthly bill is due. You’ll be notified by SMS when the payment has been made, so no more worrying about missing your bill’s due date!
- Data flexibility: Like lots of data? The Ultimate plans offer some massive data inclusions, but in exchange for signing up to a six month or 12-month plan. Simply select which of the Ultimate plans you want and then pick the data inclusion you want — you can get up to 80GB of data per month if you’re happy to sign up for 12 months. You’ve got the flexibility to choose how long you want to sign up for and therefore, how much data you want.
Think Mobile Classic Plans
All Classic plans run as postpaid month-to-month plans only, with included value varying from plan to plan. The Classic plans run on the Telstra network. Starting at the Classic Simple plan for $15 per month, you’ll get $200 of included value for calls, SMS and data use, so your included value goes towards what you really use your phone for. It’s a good option for light phone users, especially as it doesn’t have set included data value.
If you like to keep it simple but don’t want to worry about going over call and SMS inclusions, the Classic Unlimited 500MB plan includes unlimited standard national calls and SMS with 500MB of data for $20 per month.
Going up to $25 a month, the Classic Unlimited 1GB plan includes unlimited standard national calls and SMS (and MMS) with 1GB of data per month. The top-level plan is the Classic Unlimited $35 plan at $35 per month with unlimited standard national calls, SMS and MMS with 2GB of data.
Think Mobile Ultimate Plans
Also running on the Vodafone network, the Ultimate plans have the biggest data inclusions on offer. These plans are available as postpaid plans on either month-to-month, six-month or 12-month plans. The longer you’re willing to commit, the more data you’ll get each month.
All Ultimate plans include unlimited standard national calls and SMS, along with international SMS. The plans are available for the same three price points – $30, $37 and $48 – simply select your plan length at your preferred price point.
Ultimate Month-to-Month plans
Ultimate 6-month plans
Ultimate 12-month plans
Think Mobile Super Plans
The Super plans run on the Vodafone network and operate as simple month-to-month postpaid plans with included value.
If you’re after simple included value with Vodafone cover, the Super plans might be right for you. The Super $12 plan includes $200 of value that you can use for standard national calls, SMS and MMS (excluding video MMS). International calls and SMS aren’t included in the $200 value. The plan also includes 200MB of data.
The Super $20 plan is also a month-to-month plan and includes $500 of value for standard national calls, SMS and MMS, with 750MB of data included.
|Brand||Features||Max Data**/billing period||Advertised Cost^^/billing period|
Super $12 Plan
min. cost $12 over one month plan period
Super $20 Plan
min. cost $20 over one month plan period
|View all mobile plans listed on Canstar Blue||**^^View important information|
Think Mobile contact details/customer support
Need some help with your Think Mobile plan or service? The telco offers a few contact and support options, including:
- General customer support: 1300 284 465 (Mon-Fri 7:30am-6:30pm, Saturday 8:30am-4:30pm)
- Contact form via website
- Facebook: https://www.facebook.com/thinkmobile.com.au
How does Think Mobile compare?
Think Mobile isn’t the only telco offering Telstra network coverage at lower prices. The following providers also use parts of Telstra’s 4G and 3G networks.
Looking at plans using the Vodafone network? The following providers also use parts of the Vodafone 4G network to deliver plans at lower prices.
Is Think Mobile a good deal?
While some people might be hesitant about signing up to a smaller MVNO, it can really pay off with cheaper plans and larger inclusions than what you might get from the big three. Think Mobile does have a lot to offer, no matter what your mobile phone usage looks like. Lighter phone users such as seniors and kids, could benefit from the Classic and Super plans, while those who love to browse social media and stream music and video, will certainly benefit most from the Ultimate plans.
Think Mobile does pride itself on prompt customer service from a Gold Coast-based team and because this telco keeps things local and small, you might find access to customer support a bit limited, especially as there are set operating hours and no online chat options. If you like to keep your phone bill under $20 (or even under $10), but don’t want calls and SMS to be limited, you might find there are cheaper options with more generous inclusions from other telcos than what you’ll get with Think Mobile.
For big data users, that’s really where you’ll get your value for money. There isn’t much competition when it comes to 80GB of data per month for under $50. While some users might prefer to not be locked in to a contract for 12 months to get this huge data inclusion, you really should weigh up whether 12 months is really too long to be locked in for. If this is a problem, you could always try it out for six months or even on the month-to-month plan to test whether Think Mobile is right for you. Either way, the Ultimate plans do include some good value for your money, so it’s worth keeping this small telco in your phone plan comparisons.