Aussies have rated Mercedes as the top brand in Canstar Blue’s latest luxury car ratings, with the brand rated five stars for reliability, value for money, driving experience, upgrades & extras, customer service, features and overall satisfaction.
Our review compares luxury cars on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which luxury car they think is best!
Canstar Blue surveyed 156 Australians for their feedback on the new luxury car(s) they’ve purchased in the last five years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Arguably one of the most well-known car brands in the world, German brand Mercedes-Benz was founded in 1926, but has a heritage that dates back to 1883, with the brand today offering a wide range of small cars, sedans, SUVs, coupes and the AMG sports models. The Mercedes S-Class Saloon is arguably the most luxurious of the luxury car brand’s line-up, and features retractable door handles, ambient lighting, Head-Up Display, 15-speaker audio system, climatised front seats, Active Lane Keeping Assist, AIRMATIC suspension for a more comfortable ride, rear-axle steering for improve control, and a petrol engine capable of 280kW output, giving you equals part luxury, and equal parts thrill ride.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s luxury car ratings:
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