Best-Rated Sedans

See Our Ratings Methodology.


Most Satisfied Customers | Mazda

Aussies have rated Mazda as the top brand in Canstar Blue’s latest sedan ratings, with the brand rated five stars for value for money, reliability, features, customer service, appearance, driving experience and overall satisfaction.

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How we rate sedans

Our review compares sedans on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which sedan they think is best!

Canstar Blue surveyed 264 Australians for their feedback on the new sedan(s) they’ve purchased in the last five years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their sedan brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a sedan brand as an individual score NOT a combined total of all criteria.
  • Value for money: the cost is reasonable for the quality and performance of the sedan.
  • Reliability: the sedan operates consistently and as expected.
  • Features: the sedan brand includes a range of useful elements covering performance and comfort.
  • Upgrades & extras: the sedan brand has a range of additional upgrades and extras available to purchase.
  • Customer service: the sedan brand’s staff were readily available to contact, and help with questions or solve issues that arose.
  • Appearance: the sedan brand looks appealing externally and internally.
  • Driving experience: the sedan responds well to actions, including acceleration and handling, and is comfortable to be behind the wheel of.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Mazda
  • Audi
  • Toyota

Find more detailed information on our Most Satisfied Customer methodology.

Top Sedan Brand – Mazda


While focusing more on its SUV range in recent years, Japanese brand Mazda still offers a number of sedan models for those who aren’t ready to make the leap into the SUV market. Sedan models from Mazda include the Mazda2, Mazda3 and Mazda6. The Mazda3 range includes the Pure, Evolve, Touring, Evolve, GT, and Astina, with the Pure model featuring automatic transmission, FWD, 16inch alloys, sat nav, rear parking sensors, LED headlamps, Smart Brake Support and Traffic Sign Recognition.

The Mazda6 is the flagship sedan range from Mazda, including the Sport, Touring, GT and Atenza models. The Mazda6 Sport features a 2.5L FWD auto engine and drivetrain, 17inch alloy wheels, rain-sensing wipers, LED taillights, two USB charging ports and an 8inch infotainment unit.

  • Mazda was rated five stars for value for money, reliability, features, customer service, appearance, driving experience and overall satisfaction, with four stars for upgrades & extras.

Shopping for tyres? Check out JAX Tyres & Auto

Compare more products featured in our Most Satisfied Customers Awards

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past Winners

Here are the past winners from Canstar Blue’s sedan ratings:

  • 2022: Kia
  • 2021: Honda
  • 2020: Hyundai
  • 2019: Hyundai
  • 2018: BMW
  • 2017: Mitsubishi
  • 2016: Toyota
  • 2014: Mitsubishi

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