Compare sedan model cars from brands BMW, Holden, Honda, Hyundai, Kia, Mazda and Toyota on their after sale service, driving experience, reliability, car servicing, value for money, point of sale service and overall satisfaction.
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Buying a new car is undoubtedly an exciting time, but as you may find out when you step foot into the dealership, there’s plenty to consider. While you may have been focussed on the looks and what badge is displayed on the front, factors such as transmission type, boot space, additional extras and car type are where you’ll really find the right fit for you. With the Australian car market so diverse, you’re also not short on options, even if you decide what type of car you’d like. For many motorists, the sedan is a popular choice, offering plenty of space for the kids or luggage, as well as plenty of style and power for those looking for something a little more adventurous. Whatever your reasoning, where should you start looking when it comes to the humble sedan?
Each year, Canstar Blue surveys hundreds of Aussie motorists who have recently bought and driven a new sedan to find out about their experiences, so you’re a little more informed before heading to the dealer. Respondents provide feedback on a range of important factors relating to their new car’s performance as well as the customer service credentials of the manufacturer itself. This year, nearly 600 drivers took part in the research, with a new winner crowned in the sedan category.
Canstar Blue’s 2019 sedan ratings saw seven brands compared, rated in the following order for overall satisfaction:
Which car you drive out of the dealership will ultimately come down to your individual circumstances and preferences, as well as how much you’re willing to spend. But keeping these ratings in mind will give you a good place to start. To help with the decision process, below are what each brand has to offer in a sedan body type.
In the market for Car Insurance? Below is a snapshot of featured 4 or 5 Star Rated policies on Canstar’s database, with a link to the providers’ website. The results are sorted by Star Rating (highest to lowest), and was formulated based on a male aged 25-29 in QLD without coverage for an extra driver under 25 years old. To see policies more relevant click below to view all Canstar rated Car Insurance products.
|Company||Star Rating||Agreed or market value||Lifetime guarantee on repairs||Roadside Assistance available|
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Source: Canstar. By proceeding you agree to Canstar Blue referring you to Canstar’s website and accept that site’s terms and conditions. See the FSCG. This information is general and does not take into account your individual circumstances. The results above do not include all providers, and may not compare all features relevant to you. Consider seeking professional financial advice, and read the PDS before making a product purchase. See the Canstar Car Insurance Star Ratings Methodology. Canstar Blue may earn revenue from referrals to product providers from this table.
Becoming a popular option for Aussie drivers, Korean manufacturer Hyundai has gone from strength to strength thanks to its variety of models, with its sedan class consisting of models such as the Accent and Sonata. Motorists may soon have to wave goodbye to the i40, however, with the model discontinued in Australia earlier this year. Despite offering a smaller range to last year, Hyundai improved on last year’s ratings, taking out top spot with five stars for overall customer satisfaction, and four stars for all other categories, including driving experience and car servicing.
While it may have dropped off from top spot, BMW still performed strongly in this year’s ratings, scoring five stars for after sale service and point of sale service, as well as four stars in all other categories, including overall satisfaction. One of a number of German luxury brands available, BMW sedans are a common sight on Australian roads, with a sedan option available across a number of BMW’s ranges, including the 3 Series, 5 Series, 7 Series and sporty M Series. While the most expensive option out of the brands rated, it may be worth the price tag for those who enjoy the finer things in life.
A popular option for many Aussie drivers, Japanese manufacturer Toyota offers a strong cohort of sedan models, including the Corolla, Camry and Prius, with Camry sedans also available in hybrid varieties, making Toyota worth looking into for both families and those environmentally-conscious. Rated four stars for overall satisfaction, driving experience, reliability, value for money and point of sale service, Toyota was also rated five stars for after sale service and car servicing.
Another Korean brand that has gained traction over the last few years, Kia has become a more popular option for motorists, with the sedan range including models such as Cerato, Optima and sleek Stinger for drivers to choose from. While not featuring in last year’s results, Kia performed strongly, scoring four stars for overall satisfaction and for point of sale service, along with top results for driving experience, reliability and value for money. However, Kia was also rated three stars for after sale service, indicating there is still some room for improvement.
While the sedan class may not be what it was when the Holden badge was manufactured in Australia, motorists can still choose from the classic Commodore, as well as the Astra, although any expansion to the line-up may be up to Holden’s parent company. Holden was rated three stars in the majority of categories in this year’s ratings, including reliability, value for money and overall satisfaction, but was also rated four stars for driving experience.
With a sedan range that includes the Mazda2, Mazda3 and Mazda6 models, the Japanese manufacturer may prove to be a worthwhile option for those looking for a bit of extra space when it comes to a new set of wheels. While nothing eventuated from its concept Kai model, Mazda still offers a strong selection of options for drivers to choose from. Despite the available range, Mazda was rated three stars across all rating categories, including after sale service, value for money and overall satisfaction.
With the Japanese manufacturer’s Accord almost synonymous with the sedan class, Honda has delved deeper into the market with the inclusion of its City and Civic models for customers to enjoy with a bit of extra leg room. Despite the popularity of Honda models, the Japanese brand suffered a drop in ratings from last year, scoring three stars in the majority of categories, including reliability, value for money and overall satisfaction.
Sedans offer a range of options for Aussie motorists, allowing plenty of space for families, or for storage if you’re a weekend adventurer. With plenty of sport and hybrid options, sedans offer a middle ground for those who aren’t entirely sure what type of car they’re after, as well as having plenty on offer for those who know exactly what they want in a car.
Despite the range on offer, choosing a car, regardless of the model type, can be a tough decision. Each car will feel differently when you’re behind the wheel, and you’ll want something that feels responsive and safe, while also comfortable for you and your passengers. It’s always recommended to do your own research when it comes to big financial decisions like a new car, with car dealerships more than happy to take you for a test drive or to help your through the process.
Before you sign on the dotted line, however, you’ll have to remember that driving out of the dealership isn’t the end of your expenses, with costs such as stamp duty, insurance, registration as well as tyres and servicing costs likely to stack up if you don’t keep an eye on them. Buying a car is exciting, but it’s also a financial commitment that can cost you if you’re not careful.
This report was written by Canstar Blue’s Content Projects Lead, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Canstar Blue surveyed 9,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have bought a brand new sedan from a dealership in the last 3 years – in this case, 596 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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