Canstar Blue’s 2019 earphones review has seen JBL, Bose, Sony, Samsung, Apple and Kmart compared on their sound quality, value for money, comfort, practicality, audio enhancements, design and overall customer satisfaction.
See our Ratings Methodology.
If you have an active, busy lifestyle, you’ll need products in your life that are able to keep up with you. And if you also happen to be a big fan of music, you’ll need a good pair of earphones that provide the quality and comfort to keep you moving at a fast pace. And of course, you’ll want them to look great, too.
Whether you’re a regular walker or runner, earphones are the perfect companion to keep you company, and motivated, while you’re out and about. However, not all earphones are created equal and there can be a big difference between those that enhance your outdoor experience, and those that even hinder it. Earphones can be your best friend, but also your worst enemy.
So, to find out which brand has struck the perfect balance between sound quality, comfort, style and value for money, we asked hundreds of consumers who have purchased a set in the last two years to rate them across a range of categories. Having “road tested” their earphones, they are well-placed to offer you some guidance for the next time you need to buy a new set. And in this year of our customer ratings for earphones, we’re able to report that JBL was rated best for overall customer satisfaction.
The six brands compared in Canstar Blue’s latest review of earphones were rated in the following order for overall customer satisfaction:
Bose, Sony, Samsung and Apple all got four stars for overall satisfaction, while Kmart was left on three stars overall. Aside from the five-star reviews earned by JBL, there were other brands with noteworthy results. Bose received five stars for sound quality, comfort and audio enhancements, Sony achieved top marks on value for money and practicality, while Samsung also got five stars for practicality.
Read on for a guide to the brands compared this year, with details on what they have to offer if you’re in market for a new set of earphones.
Operating for over 70 years, JBL is well-known within the audio industry, manufacturing a range of speakers, earphones and headphones. You can sort its earphones range by colour, price, as well as features such as noise cancelling, waterproof or wireless. JBL earphones cost from as little as $10 but can go up to as much as $300.
Its latest in the range is the JBL Tune 120TWS featuring JBL Pure Bass sound to add a powerful punch to your playlist, according to the brand. They’re wireless and allow you to manage calls hands-free or work out without tangling through wires. In terms of battery life, expect four hours of playback and 12 hours for charging, plus use the charging case for just 15 minutes and it’s set to go for an extra hour of use.
Here’s what JBL’s earphones range includes:
JBL scored five stars for overall satisfaction, audio enhancements and design. It got a respectable four stars for sound quality, value for money, comfort and practicality.
One of the biggest players within the audio industry, Bose has been operating for more than 50 years, providing audio home systems and speakers, professional audio equipment, as well as earphones and headphones. The Bose audio line-up includes earphones for all occasions, covering wireless, water resistant and noise-cancelling models. Expect prices from $100 to $450.
Its most expensive in the range includes the QuietControl 30 wireless earphones, featuring a neckband design to conform to your body. Bose claims that you can control how much of the outside world you’ll hear with this pair, so if you’re in a noisy commute, you can block out the distractions, but when waiting at a terminal, you can let some background noise in so you don’t miss your boarding call.
The Bose earphones range features:
Bose got four stars for overall satisfaction, practicality and design, with five stars on sound quality, comfort and audio enhancements. It got just three stars on value for money.
Global company Sony features in virtually every entertainment industry including movies, gaming and music. With an audio range that covers small earphones, right up to professional mixing tables, there’s plenty to choose from. Earphones come in a variety of colours and range in price from $40 to $300.
One of Sony’s standout models is the WF-SP700N earphones with noise cancelling technology, said to block out any distractions, while its ‘Ambient Sound’ Mode lets you listen to music and still hear your surroundings. It also has a wireless design with Bluetooth, hands-free calls and splash-proof technology, to ensure rain and sweat don’t stop these earphones.
Sony’s earphones range features:
Sony got four stars for overall satisfaction, comfort and design. It was five stars on value for money and practicality, but just three stars in the two remaining categories.
Aside from fridges and washing machines, South Korean tech giant Samsung offers several earphones in its line-up. All models are wireless, with one – Samsung Level Active – specifically designed for sport. It’s said to track and monitor your daily fitness regime via an app, plus feature a splash resistant coating to protect the earphones whether you’re training outdoors or at the gym. Prices for Samsung’s earphones range from $139 to $249.
Its next generation Galaxy buds are the most expensive of the lot. Featuring a pocketable slim design, these are claimed to deliver High Resolution live sound as if you’re in the front row of a gig. In addition, they’re stated to recognise your surroundings and switch between inner and outer mics, so that you can stay in the conversation and listen to your music, according to the brand.
Samsung’s earphones line-up includes:
Samsung received a solid five-star review on practicality and four stars in all other areas, including overall satisfaction.
Another multinational tech company, Apple features a modest range of earphones. It aims to deliver increased audio performance and sound isolation. The design of the Apple EarPods is defined by the geometry of the ear and in turn this is aimed to make it a comfortable fit, according to the brand. The full range of earphones from Apple also lets you answer and end calls. Prices for its line-up range from $45 to $319.
Probably one of its most well-known models are its AirPods. Coming with a wireless charging case, they can even sense when they’re in your ears, and pause when you take them out. They can be controlled with your voice, so by saying “Hey Siri”, you can change the song, adjust the volume, make a call or get directions.
Apple’s earphones include:
Apple was rated four stars for overall satisfaction and all other areas, except on value for money where it scored three stars.
The cheap and cheerful department store has always got you covered, from homewares to clothing and even electronics. Resembling the likes of other brands, Kmart delivers on a range of earphones, with 14 available at the time of writing. Starting from as little as $2 and maxing out at $35, you can certainly find a budget friendly option here.
Its True Wireless Earphones feature up to 2.5 hours of talk time, with an extra 12 hours of playtime with the charging battery case. To recharge, it’s stated to take approximately an hour. It features call answer functionality, plus its Bluetooth operating distance is said to be around 10 metres.
Kmart’s earphones line-up features:
Rounding out this year’s review, Kmart got three stars for overall satisfaction and for most other variables. It got four stars on value for money but just two stars for audio enhancements.
They may be relatively cheap to buy, but you’ll still want earphones that deliver good sound quality, comfort and style. We found the drivers of customer satisfaction to be as follows:
Sound quality was the biggest driver of customer satisfaction when it comes to earphones followed by value for money. Most brands aim to constantly improve the sound quality of their range but you also don’t want to be spending more than you should for a pair of earphones. Doing your research before settling down on a brand might help you find exactly what you’re looking for in a set.
In this review of earphones, we’re specifically referring to in-ear earphones – which include earbuds and in-ear canal earphones. Basically, any type of headphones that are placed inside your ear. Click here for our review of larger headphones.
Small earphones tend to be relatively inexpensive, but this does mean you might be forced to replace them more often than you’d like. Our survey respondents spent an average of $72 on their earphones and 37% have tried multiple brands. 19% said brand name was an important factor in their purchase decision. If that’s the case for you, we suggest keeping our ratings in mind the next time you need to replace your earphones.
Picture credits: Damir Khabirov/shutterstock.com, marvent/shutterstock.com, Shift Drive/shutterstock.com
*Prices taken from retailer websites, correct as of October 2019
Canstar Blue’s earphones ratings saw a number of brands perform well in various areas.
Canstar Blue surveyed 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased new earphones in the last 2 years – in this case, 575 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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