Apple has made it a three-peat, taking out top spot in Canstar Blue’s 2025 laptop computer ratings for the third year in a row, scoring five stars in most categories, including overall satisfaction and performance.
Our laptop computer ratings compare a range of brands on customer satisfaction, so you can find out what a bunch of Aussies think about their laptop computer brand, conveniently in the one place.
Canstar Blue surveyed 772 Australians for their feedback on the laptop computer they’ve purchased in the last three years. This refers to laptop computers only and not tablet devices, but may include two-in-one style laptops, which convert into a tablet.
Survey respondents are asked to rate their satisfaction with their laptop computer brand from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Laptop computer brand satisfaction is rated on the following criteria:
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all laptop computer brands in the market will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
Apple was our 2025 winner, scoring five stars in almost all categories, including overall satisfaction, performance and user friendliness. However, it scored three stars for value for money.
HP was in second place, scoring four stars for overall satisfaction and in all other categories, except value for money where it scored five stars. Acer, Microsoft and Lenovo were in third, fourth and fifth respectively, all scoring four stars for overall satisfaction, while Dell and Asus rounded out our ratings in sixth and seventh places, with three stars for overall satisfaction.
From our survey results, we found the average price paid for a laptop computer was $1,365. Almost half (44%) purchased their laptop on sale, while 57% researched and compared brands before purchasing.
The average time Aussies spent on their laptop was around three hours per day. Respondents also primarily bought their laptop for personal use (70%), while 11% needed it for study and 18% for work.
As for how Aussies use their laptop, only 10% of respondents had purchased a two-in-one laptop/tablet hybrid, and only 6% had purchased their laptop specifically for gaming. However, around a third of Aussies (30%) prefer to use their laptop over their smartphone for activities like browsing social media and online shopping.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has over a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamHere are the previous winners of Canstar Blue’s laptop review:
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