Apple made back-to-back wins, taking out top spot for Canstar Blue’s 2024 laptop computer ratings. It scored five stars for overall satisfaction, performance, battery and charging performance and design, while it scored four stars for user friendliness and three stars for both value for money and durability.
Our laptop computer ratings compare a range of brands on customer satisfaction, so you can find out what a bunch of Aussies think about their laptop computer brand, conveniently in the one place.
Canstar Blue surveyed 556 Australians for their feedback on the laptop computer they’ve purchased in the last three years. This refers to laptop computers only and not tablet devices, but may include two-in-one style laptops, which convert into a tablet.
Survey respondents are asked to rate their satisfaction with their laptop computer brand from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Laptop computer brand satisfaction is rated on the following criteria:
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all laptop computer brands in the market will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
Apple was our winner for 2024, with five stars for overall satisfaction and performance, while it was the only brand to score five scores for battery and charging performance and design. It scored four stars for user friendliness and three stars for value for money and durability.
Acer took second place, with four stars for overall satisfaction, while it was the only brand to score five stars for value for money. Third place was Asus, followed by HP and Dell, with all three brands scoring four stars for overall satisfaction. Lenovo rounded out our ratings with three stars for overall satisfaction, although it scored five stars for durability.
From our survey results, we found the average price paid for a laptop computer was $1,308. Almost half (43%) purchased their laptop on sale, while 55% researched and compared brands before purchasing.
The average time Aussies spent on their laptop was four hours per day. Respondents also primarily bought their laptop for personal use (66%), while 18% needed it for study and 14% for work.
As for how Aussies use their laptop, only 12% of respondents had purchased a two-in-one laptop/tablet hybrid, and only 7% had purchased their laptop specifically for gaming. However, around a third of Aussies (31%) prefer to use their laptop over their smartphone for activities like browsing social media and online shopping.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has over a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamCanstar Blue surveyed more than 3,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who have purchased a new computer (laptop) in the last three years (note: this does not include tablets, but may include 2-in-1 style laptops which convert into a tablet) – in this case, 556 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Here are the previous winners of Canstar Blue’s laptop review:
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