Apple is once again our winner for Canstar’s 2026 Most Satisfied Customers award for Laptop computers, with Aussies rating it highest across the categories that matter most for customer satisfaction, including performance and reliability.
Our laptop computer ratings compare a range of brands on customer satisfaction, so you can find out what a bunch of Aussies think about their laptop computer brand, conveniently in the one place.
Canstar surveyed 1,110 Australians for their feedback on the laptop computer they’ve purchased in the last three years. This refers to laptop computers only and not tablet devices, but may include two-in-one style laptops, which convert into a tablet.
Survey respondents are asked to rate their satisfaction with their laptop computer brand from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Laptop computer brand satisfaction is rated on the following criteria:
The winner is the brand Aussies rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology page.
To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all laptop computer brands in the market will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customers ratings.
Apple has won Canstar’s 2026 Most Satisfied Customers award for laptops, making it four wins in a row. It scored highest in categories including performance and reliability and user experience.
From our survey results, we found the average price paid for a laptop computer was $1,272. Almost half (40%) purchased their laptop on sale, while 63% researched and compared brands before purchasing.
However it’s not always a smooth experience and those savings can have a trade off, with 16% stating that the savings weren’t worth the problems or upgrades needed, while 26% believe they may need to replace their laptop sooner than expected — or wanted. Of those surveyed, 27% wish they’d purchased a higher-end model.
The average time Aussies spent on their laptop was just over four hours per day. As for how Aussies use their laptop, only 13% of respondents had purchased a two-in-one laptop/tablet hybrid, while just over a third of Aussies (37%) prefer to use their laptop over their smartphone for activities like browsing social media and online shopping.
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over seven years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has over a decade of professional writing experience in print and digital media.
Meet the Editorial Team
Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.
Here are the previous winners of Canstar’s laptop review:
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