ActewAGL Review and Rates
Electricity and gas retailer and distributor ActewAGL provides residential and business energy services in the Australian Capital Territory and New South Wales. The company was set up in 2000 following a joint venture between AGL and the ACT-owned ACTEW. Today ActewAGL claims it operates Australia’s most reliable electricity network, all the while providing great value to its nearly 200,000 electricity customers, and 145,000 gas customers.
In our endeavor to help consumers make the most informed energy decisions, Canstar Blue reviews ActewAGL to discuss whether or not it’s the right retailer for your home.
ActewAGL energy plans
ActewAGL’s retail service operates across ACT and extends in to some areas of New South Wales, including Shoalhaven, Queanbeyan and South-East NSW. ActewAGL only has one market offer which includes a reasonable discount of 12% to 22% off electricity usage charges depending on where you live. Customers who also sign up to ActewAGL natural gas will receive a discount off gas usage between 5% and 12%, again depending on location. While these discounts will only last for a benefit period of 1 to 2 years, there are no other conditions attached. That means you are guaranteed to receive your discount no matter how or when you pay.
Below we summarise what electricity and gas deals are available in each area where ActewAGL operates. If you’re unsure about which area you may be in or you would like more information, you can enter your postcode on the ActewAGL website to see what it offers.
ActewAGL electricity and gas deals
This information is correct from the ActewAGL website at the time of publishing and is subject to change.
Residents in New South Wales considering ActewAGL should note that exit fees apply if you wish to leave before the two year contract period expires. Customers who terminate within the first year will incur a $95 exit fee, while termination in the second year attracts a $45 exit fee.
ActewAGL sells and installs solar panels, inverters and storage systems in the ACT and surrounding areas. Customers can get started with $0 upfront, or make fortnightly or monthly interest free payments over 12 to 24 months. After receiving your application, ActewAGL will assess your property and issue a quote. Its website estimates that prices start around $600 for a small 2.3kW system after STCs. This price includes a 5 year whole system warranty on workmanship and products, meter upgrade and government inspection fees.
If you would like to top off your system with solar storage, then ActewAGL offer are the Solax Box Battery, the Panasonic Battery and the LG Chem Battery.
Once you’re up and running with solar, ActewAGL customers receive a feed-in tariff of 8c/kWh in ACT and 11c/kWh in New South Wales.
ActewAGL customers may voluntarily opt in for GreenChoice – the retailer’s GreenPower accredited product.
ActewAGL allows its customers to opt in for GreenChoice – an accredited GreenPower product. With GreenChoice, ActewAGL commits to purchasing electricity from renewable energy generators on your behalf. There are two ways for customers to purchase power through GreenChoice: A fixed-rate option and a percentage-based option.
Under its fixed-use option, ActewAGL purchases a fixed amount of green energy on the customer’s behalf each day. Under the percentage-based option, customers select a percentage of their electricity usage to be matched with GreenPower. The percentage-based option costs 7.5c per kWh.
Other services available
ActewAGL aims to be the go-to for everything energy. ActewAGL has its own energy shop where it sells and installs reverse cycle air conditioners, natural gas heating, evaporative ducted cooling, gas log fires and hot water systems.
It also has a host of support services including gas and electrical service and repairs. This includes the maintenance of hot water systems, heating, switchboards, smoke detectors, power points and plenty more. Most ActewAGL services come with a workmanship guarantee – 12 months on electrical work and appliance installation, and 3 months on gas appliance repair.
ActewAGL also tries to help its customers in other ways, offering plenty of advice on its website to help customers understand their bills and cut their power usage.
ActewAGL’s epayplus service provides customers with a variety of monitoring and account management tools, including:
- Receive bill online with email notification
- View account history
- Access past bill details
- Pay account online
- Estimate utility spend to date
- Update personal details
- Subscribe to special offers and latest news
The epayplus app makes it easy to pay your bill, but there’s plenty other options if you prefer, including:
- Online via epayplus
- Direct debit
- Credit card via phone
- Cheque via mail
- In-store at an ActewAGL store or Australia Post office
Is ActewAGL right for me?
As a company backed by AGL, one of Australia’s largest integrated energy companies, ActewAGL is able to use its experience and market power to offer customers a product and service that’s difficult to match. That’s not to say ActewAGL will necessarily be the cheapest retailer for all customers, but with ActewAGL you can at least be assured you are being looked after by a company that knows what they’re doing. A feature that particularly distinguishes ActewAGL from other retailers is its guaranteed discounts. Most retailers will only give you a discount if you pay on time or pay via direct debit. If you often struggle to meet these requirements, ActewAGL is definitely worth considering.
Of course, discounts aren’t everything. In order to ensure you’re receiving the best deal on electricity, be sure to regularly compare electricity providers with Canstar Blue.
What do customers think about ActewAGL?
In 2017, Energy customers from New South Wales gave ActewAGL 3 out of 5 stars for Overall Customer Satisfaction in our consumer ratings.