ActewAGL Review and Rates
Electricity and gas retailer ActewAGL provides residential and business energy services in the Australian Capital Territory, Queanbeyan and South-East New South Wales. The company was set up in 2000 as a joint venture between AGL and the ACT-owned ACTEW. Today, ActewAGL claims to provide great value to its nearly 200,000 electricity customers, plus145,000 gas customers.
In our endeavor to help consumers make informed energy decisions, Canstar Blue reviews ActewAGL to discuss whether or not it’s the right retailer for your home. If you live in the ACT in particular, power price competition is heating up and you should make sure you’re still getting a good deal.
ActewAGL Energy Plans
ActewAGL’s retail service operates across ACT and extends to some areas of New South Wales, including Shoalhaven, Queanbeyan and South-East NSW. ActewAGL’s products vary across NSW and the ACT. It has two market offers in each area it operates, offering discounts ranging from 12% to 26% depending on where you live. ActewAGL also sells natural gas in some locations and offer discounts when customers buy both their electricity and gas through Actew.
ActewAGL Electricity Canberra
ActewAGL has three market offers for Canberrans. The first comes with a 12% guaranteed discount on electricity usage charges for a 12 month benefit period. This means you receive the discount regardless of how or when you pay your bill. The second product comes with a 25% discount on electricity usage charges if you accept email billing and pay using direct debit. The third plan offers a 25% discount on electricity usage charges if you receive bills online and pay on time. You may see these products referred to as the Home, Home Saver, Home Saver+, Home Saver Time-of-Use or Home Demand. These names refer to different tariffs. For example, the ‘Home’ and ‘Home Saver’ are on a single-rate tariff, while the ‘Home Saver+’ is on a block rate tariff. Finally, there is a standing offer tariff, however, it is generally more expensive and not recommended for most customers.
|Home 25%||25%||$1,428.04||Basic Plan Information|
|Home 12%||12%||$1,607.52||Basic Plan Information|
|Home Standing||0%||$1,773.20||Basic Plan Information|
Prices based on types usage for a three-person household on single-rate tariff in Canberra. Postcode 2600.
ActewAGL Electricity Queanbeyan
ActewAGL treats Queanbeyan customers a bit differently to both Canberra and the rest of NSW. Queanbeyan customers have two offers with a 25% discount that’s guaranteed for a 12-month benefit period. One of the plan’s discount is available if you pay your bills on time and opt for online billing, while the other product’s discount is for signing up to email billing and paying via direct debit. The other market offer comes with a 12% discount over a 12-month benefit period. Alternatively, customers could opt for a no-frill standing offer, however, this will likely work out more expensive for most customers.
|Home 25%||25%||$1,391.88||Basic Plan Information|
|Home 12%||12%||$1,565.10||Basic Plan Information|
|Home Standing||0%||$1,724.99||Basic Plan Information|
Prices based on typical usage for a three-person household on single-rate tariff in Queanbeyan. Postcode 2620.
ActewAGL Electricity NSW
While ActewAGL seems to prioritise the Canberra market, the retailer also sells electricity right across South-East NSW. Its main market offer includes a 26% discount on electricity usage that customers are guaranteed to receive for a 12-month benefit period, while the other offers a smaller discount but is over a two-year benefit period. Once again, the other option is a standing offer, which doesn’t include any discounts or extras and is considerably more expensive than the market offer.
|Home 26%||26%||$1,500.29||Basic Plan Information|
|Home 20%||20%||$1,575.90||Basic Plan Information|
|Home Standing||0%||$1,827.95||Basic Plan Information|
Prices based on typical usage for a three-person household on single-rate tariff in South-East NSW. Postcode 2550.
ActewAGL Natural Gas
ActewAGL also sells natural gas in Canberra and parts of NSW. Gas contracts are on a standard offer basis with no standalone discount. Customers that bundle both electricity and gas receive a guaranteed discount between 10% and 16% depending on where you live.
|Dual Fuel Discounts||15% electricity/ 30% gas
12% electricity/ 12% gas
|28% electricity/ 16% gas
20% electricity/ 12% gas
|28% electricity/ 10% gas
The postcodes used to generate these dual fuel plans were 2600 in Canberra, 2620 in Queanbeyan, 2541 in Shoalhaven and 2550 in Southeast NSW.
ActewAGL sells and installs solar panels, inverters and storage systems in the ACT and surrounding areas. Customers can get started with $0 upfront, or make fortnightly or monthly interest-free payments over 12 to 24 months. After receiving your application, ActewAGL will assess your property and issue a quote. Its website estimates that prices start from around $600 for a small 2.3kW system after STCs. This price includes a five-year whole system warranty on workmanship and products, meter upgrade and government inspection fees.
If you would like to top-off your system with solar storage, then ActewAGL offers the Solax Box Battery, the Panasonic Battery and the LG Chem Battery.
Once you’re up and running with solar, ActewAGL customers receive a feed-in tariff of 8c/kWh in the ACT and 8c/kWh in NSW.
ActewAGL customers may voluntarily opt-in for GreenChoice – the retailer’s GreenPower accredited product.
With GreenChoice, ActewAGL commits to purchasing electricity from renewable energy generators on your behalf. There are two ways for customers to purchase power through GreenChoice: a fixed-rate option and a percentage-based option.
Under its fixed-use option, ActewAGL purchases a fixed amount of green energy on the customer’s behalf each day. Under the percentage-based option, customers select a percentage of their electricity usage to be matched with GreenPower. The percentage-based option costs 7.5c per kWh.
Other services available
ActewAGL aims to be the go-to for everything energy. ActewAGL has its own energy shop where it sells and installs reverse cycle air conditioners, natural gas heating, evaporative ducted cooling, gas log fires and hot water systems.
It also has a host of support services, including gas and electrical and repairs. This includes the maintenance of hot water systems, heating, switchboards, smoke detectors, power points and plenty more. Most ActewAGL services come with a workmanship guarantee – 12 months on electrical work and appliance installation, and three months on gas appliance repair.
ActewAGL also tries to help its customers in other ways, offering plenty of advice on its website to help customers understand their bills and cut their power usage.
ActewAGL’s ePayPlus service provides customers with a variety of monitoring and account management tools, including:
- Receive bill online with email notification
- View account history
- Access past bill details
- Pay account online
- Estimate utility spend to date
- Update personal details
- Subscribe to special offers and latest news
The ePayPlus app makes it easy to pay your bill, but there’s plenty other options if you prefer, including:
- Online via epayplus
- Direct debit
- Credit card via phone
- Cheque via mail
- In-store at an ActewAGL store or Australia Post office
Is ActewAGL right for me?
As a company backed by AGL, one of Australia’s largest integrated energy companies, ActewAGL is able to use its experience and market power to offer customers competitive deals. That’s not to say ActewAGL will be the cheapest retailer for all customers, but with ActewAGL you can at least be assured you are being looked after by a company that knows what it’s doing. A feature that particularly distinguishes ActewAGL from other retailers is its guaranteed discounts. Most retailers will only give you a discount if you pay on time or pay via direct debit. If you often struggle to meet these requirements, ActewAGL is definitely worth considering.
Of course, discounts aren’t everything. In order to ensure you’re receiving the best deal on electricity, be sure to regularly compare electricity providers with Canstar Blue.
What do customers think about ActewAGL?
In 2017, Energy customers from New South Wales gave ActewAGL 3 out of 5 stars for Overall Customer Satisfaction in our consumer ratings.