ActewAGL Review and Prices
Electricity and gas retailer ActewAGL provides residential and business energy services in the Australian Capital Territory, Queanbeyan and south-east New South Wales. The company was set up in 2000 as a joint venture between AGL and the ACT-owned ACTEW. Today, the company claims to provide great value to its 187,000 electricity customers, plus nearly 150,000 gas customers.
In our endeavor to help consumers make informed energy decisions, Canstar Blue reviews ActewAGL to discuss whether or not it’s the right retailer for your home. If you live in the ACT in particular, power price competition is heating up and you should make sure you’re still getting a good deal.
ActewAGL Electricity Prices Queanbeyan
Here are the ActewAGL plans on our database for NSW. These costs are based on the Essential Energy network but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
ActewAGL Electricity Prices ACT
In the table below, we show ActewAGL prices on the Evoenergy network in Canberra. Plans are listed from the lowest priced estimate first. See here for information on the ICRC Reference Price, which in this comparison assumes general energy usage of 6,100kWh/year, meaning the Reference Price is $2,152/year. Please use our comparison tool for a specific comparison in your area.
|Electricity Plan||Difference from Reference Price^||Conditional Discounts||Price Estimate*|
|Direct Saver||16% Less Than Reference Price||No conditional discounts||$1,812|
|Simple Saver||14% Less Than Reference Price||No conditional discounts||$1,855|
|Home||Equal to Reference Price||No conditional discounts||$2,153|
|Home Saver Plus||Equal to Reference Price||No conditional discounts||$2,153|
|Home Saver||Equal to Reference Price||No conditional discounts||$2,153|
|Basic Plan Information Documents|
*Price assumes general energy usage of 6,100kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Evoenergy network in Canberra, but prices differ between distribution areas. November 2023.
ActewAGL Energy Plans
ActewAGL’s retail service operates across ACT and extends to some areas of New South Wales, including Shoalhaven, Queanbeyan and south-east NSW. It generally has a few market offers in each area it operates and sells natural gas in some locations. The supplier also offers discounts when customers buy both their electricity and gas.
In Canberra, one offer requires customers to agree to bill payments via direct debit, while another offers cheap rates on a simple contract with no exit fees or lock-in contracts. There are also variations of the retailer’s ‘Home’ product available to households. Some of these products are only available on certain tariffs, and not all of these plans may be available at any given time. For example, the ‘Home’ and ‘Home Saver’ are on a single-rate tariff, while the ‘Home Saver Plus’ is on a block rate tariff. Finally, there is a standing offer tariff, however, it is generally more expensive.
Where does ActewAGL operate?
If you’re wondering what services are available in your state, look no further than the table below. We summarise what you can expect to find in NSW, VIC, QLD, SA, ACT and WA.
ActewAGL Natural Gas
ActewAGL also sells natural gas in Canberra and parts of NSW. Gas contracts are on a standard offer basis with no standalone discount. Customers that bundle both electricity and gas may be eligible to receive a guaranteed discount depending on where you live.
ActewAGL sells and installs solar panels, inverters and storage systems in the ACT and surrounding areas through its part-owned partner, Solarhub. Customers can get started with $0 upfront, or make fortnightly or monthly interest-free payments over 12 to 24 months. After receiving your application, ActewAGL will assess your property and issue a quote.
If you would like to top-off your system with solar storage, then ActewAGL offers the Solax Box Battery, the Panasonic Battery and the LG Chem Battery.
Once you’re up and running with solar, customers will receive a feed-in tariff of between 10c/kWh and 15c/kWh in the ACT and 8c/kWh in NSW. Please note, the feed-in tariff available to you will depend on plan eligibility.
Customers may voluntarily opt-in for GreenChoice – the retailer’s GreenPower accredited product. With GreenChoice, ActewAGL commits to purchasing electricity from renewable energy generators on your behalf. There are two ways for customers to purchase power through GreenChoice: a fixed-rate option and a percentage-based option.
Under its fixed-use option, ActewAGL purchases a fixed amount of green energy on the customer’s behalf each day. Under the percentage-based option, customers select a percentage of their electricity usage to be matched with GreenPower. The percentage-based option costs 6c per kWh.
Other services available
ActewAGL aims to be the go-to for everything energy by having its own energy shop where it sells and installs reverse cycle air conditioners, natural gas heating, evaporative ducted cooling, gas log fires and hot water systems.
It also has a host of support services, including gas and electrical and repairs. This includes the maintenance of hot water systems, heating, switchboards, smoke detectors, power points and plenty more. Most services come with a workmanship guarantee – 12 months on electrical work and appliance installation, and three months on gas appliance repair.
ActewAGL also tries to help its customers in other ways, offering plenty of advice on its website to help customers understand their bills and cut their power usage.
The ePayPlus service provides customers with a variety of monitoring and account management tools, including:
- Receive bill online with email notification
- View account history
- Access past bill details
- Pay account online
- Estimate utility spend to date
- Update personal details
- Subscribe to special offers and latest news
The ePayPlus app makes it easy to pay your bill, but there’s plenty other options if you prefer, including:
- Online via epayplus
- Direct debit
- Credit card via phone
- Cheque via mail
- In-store at an ActewAGL store or Australia Post office
Is ActewAGL right for me?
As a company backed by AGL, one of Australia’s largest integrated energy companies, ActewAGL is able to use its experience and market power to offer customers competitive deals. That’s not to say ActewAGL will be the cheapest retailer for all customers, but you can at least be assured you are being looked after by a company that knows what it’s doing. A feature that particularly distinguishes it from other retailers is its guaranteed discounts. Most retailers will only give you a discount if you pay on time or pay via direct debit. If you often struggle to meet these requirements, ActewAGL is definitely worth considering.
Of course, discounts aren’t everything. In order to ensure you’re receiving the best deal on power, be sure to regularly compare electricity providers with Canstar Blue.
Kelseigh Wrigley: Energy Specialist
As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.
What is ActewAGL? You wouldn’t be far off in assuming it has something to do with big three energy retailer AGL. Here’s what you need to know about this retailer:
ActewAGL was founded in the year 2000 when AGL and ACTEW Corporation (now Icon Water Limited) entered into a joint venture. To this day, the company is equally owned by these energy giants, taking care of over 195,000 residential and business accounts in ACT and NSW, as well as 145,000 gas accounts. It’s worth mentioning that before ActewAGL was formed, its predecessors have been around since 1915.
While this retailer is first and foremost an electricity retailer, that’s not all it offers. Below is a list of the services available to ActewAGL customers:
- Natural Gas
- Solar products
- Heating and cooling services
- Hot water systems
- Appliance services
- GreenPower plans
Through its association with energy giant AGL, ActewAGL has some investment in coal and gas-fired power stations, as well as a number of renewable energy generators. Read about that here. Here’s what’s on the retailer’s individual energy generation portfolio:
- Rooftop solar
- Solar farms
More ActewAGL Services
|Service||Does ActewAGL offer it?|
|Online chat functionality|
|24 hour call centre|
|Energy saving tips on website|
|Green energy options|
|Notifications when bill is available|
|Multiple billing options|
ActewAGL: Recent Key Dates
2000 | ACTEW Corportation and AGL join ventures to create ActewAGL
2006 | ActewAGL separates its retail and distribution entities.
2008 | ActewAGL works with the ACT Government to propose the construction of the first solar farm in the ACT.
2016 | ActewAGL partner with Capital Estate Developments to develop Australia’s first solar-powered suburb.
2019 | ActewAGL confirms building of Australia’s first capital-city located hydrogen refuelling station in the ACT.