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EnergyAustralia Review and Rates

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EnergyAustralia, formerly TruEnergy, is Australia’s third largest energy retailer behind AGL and Origin Energy. EnergyAustralia currently sells electricity and natural gas to homes and businesses in New South Wales, Victoria, South Australia and the ACT. South-East Queensland customers can also purchase electricity from EnergyAustralia.

EnergyAustralia recently reworked its image to emphasise its commitment to a sustainable future through renewable energy. In addition, EnergyAustralia offers energy management tools to help keep your power bill down. However, like all energy companies it continues to sell electricity generated from coal-fired power stations through the National Electricity Market.

In this review, Canstar Blue takes a close look at EnergyAustralia, what it offers residential electricity customers and how much households can expect to pay. We’ll start with the most important details – prices.

EnergyAustralia Prices

We outline EnergyAustralia’s electricity plans in detail below, but what about the prices you can actually expect to pay? Have a quick glance at prices by clicking on your state below.

Here are the EnergyAustralia plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the EnergyAustralia plans on our database for Victoria. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the EnergyAustralia plans on our database for SE QLD. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the EnergyAustralia plans on our database for South Australia. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

EnergyAustralia Plans

When it comes to power plans, EnergyAustralia specialises in guaranteed discounts, following a move away from the big conditional discounts and short-term ‘benefits’ of the past. It’s generally a reasonably-priced provider, but tends to be more competitive in some states than others.

The focus from EnergyAustralia now seems to be on quality rather than quantity when it comes to this retailer, with one market offer in addition to a basic plan at the Reference Price, or Victorian Default Offer in the case of Victoria. Its offers are:

  • Flexi Plan
  • Basic Home

Flexi Plan

The Flexi Plan is EnergyAustralia’s flagship offer which included variable usage and supply rates for 12 months, with no exit fees or lock in contract. This plan also offers a $25 sign-up credit to new customers. A guaranteed discount is available on this offer in NSW and VIC.

Basic Home

EnergyAustralia’s ‘Basic Home’ plan is priced the same as the Reference Price/Victorian Default Offer in each area. This is a government regulated tariff designed to ensure that customers previously paying the highest prices – on ‘standing offers’ – now pay less than before. This means the Basic Home plan has no discounts and is the most households who do not engage in the energy market will pay with EnergyAustralia. This offer also currently has a $25 sign-up credit.

Solar Max

This plan is designed for customers with solar panels. It offers a boosted solar feed-in tariff of 10c per kilowatt hour (kWh) to bill-payers for a one year benefit period. It is important to note however, that this plan comes with an export limit of 15kWh per day – once this limit is met, customers will receive a slightly lower feed-in tariff. This offer comes with a $25 sign-up credit.

Where does EnergyAustralia operate?

If you’re wondering what services EnergyAustralia is offering in your state, look no further than the table below. We summarise what you can expect to find from EnergyAustralia in NSW, VIC, QLD, SA, ACT, WA and TAS.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

EnergyAustralia Electricity Prices

EnergyAustralia is generally a price competitive retailer, often one of the cheapest options in the states that it serves, before and after discounts are applied. To give you an idea of what you can expect to pay with EnergyAustralia, Canstar Blue has calculated estimated annual bills in each state for households signed up to each EnergyAustralia product.

EnergyAustralia Electricity Prices NSW

In the table below, we show EnergyAustralia prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,512/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Flexi Plan 5% Less Than Reference Price $25 online sign-up credit $1,411incl. conditional discount
Basic Home Equal to Reference Price $25 online sign-up credit $1,487incl. conditional discount
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. August 2022.

See how EnergyAustralia compares to other providers in our NSW price comparison report.

EnergyAustralia Electricity Prices Victoria

In the table below, we show EnergyAustralia prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,292/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Flexi Plan 5% Less Than VDO $25 online sign-up credit $1,203incl. conditional discount
Basic Home Equal to VDO $25 online sign-up credit $1,267incl. conditional discount
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. August 2022.

See our Victorian electricity price report to see how EnergyAustralia compares to other retailers in the state.

EnergyAustralia Electricity Prices QLD

In the table below, we show EnergyAustralia prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,620/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Basic Home Equal to Reference Price $25 online sign-up credit $1,595incl. conditional discount
Flexi Plan Equal to Reference Price $25 online sign-up credit $1,595incl. conditional discount
Basic Plan Information Documents

*Price assumes general energy usage of 4600Wh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. August 2022.

How does EnergyAustralia compare to other retailers in Queensland? See our QLD price comparison page.

EnergyAustralia Electricity Prices SA

In the table below, we show EnergyAustralia prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,840/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Flexi Plan Equal to Reference Price $25 online sign-up credit $1,815incl. conditional discount
Basic Home Equal to Reference Price $25 online sign-up credit $1,815incl. conditional discount
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. August 2022.

How does EnergyAustralia stack up in South Australia? Find out with our SA price comparison report.

EnergyAustralia Solar Plans

EnergyAustralia markets one solar plan specifically for solar customers – Solar Max. This plan offers a boosted feed-in tariff of 10c/kWh. Pricing in NSW, VIC, QLD and SA for this plan can been seen below.

EnergyAustralia Solar Plans NSW

Here is the EnergyAustralia solar plan available on our database. These costs are based on the Ausgrid network in Sydney but prices will vary depending on your circumstances. Plans are listed in order of lowest price first. Annual price estimates assume general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes a product from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

EnergyAustralia Solar Plans VIC

Here is the EnergyAustralia solar plan available on our database. These costs are based on the Citipower network in Melbourne but prices will vary depending on your circumstances. Plans are listed in order of lowest price first. Annual price estimates assume general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes a product from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

EnergyAustralia Solar Plans QLD

Here is the EnergyAustralia solar plan available on our database. These costs are based on the Energex network in Brisbane but prices will vary depending on your circumstances. Plans are listed in order of lowest price first. Annual price estimates assume general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes a product from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

EnergyAustralia Solar Plans SA

Here is the EnergyAustralia solar plan available on our database. These costs are based on SA Power network in Adelaide but prices will vary depending on your circumstances. Plans are listed in order of lowest price first. Annual price estimates assume general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Price estimates exclude solar feed-in tariff credits. This table includes a product from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

EnergyAustralia Solar Feed-in Tariffs

Those not interested in signing up to Solar Max will still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what EnergyAustralia solar customers can expect to receive on a market offer, depending on the state you’re in:

  • NSW: 7.6c/kWh
  • VIC: 7.1c/kWh
  • QLD: 6.6c/kWh
  • SA: 8.5c/kWh
  • ACT: 7.6c/kWh

Customers in Victoria also have the option of a time-of-use feed-in tariff, which begins with a higher 11.6c per kWh between 3-9pm on weekdays (peak), 7.1c/kWh between 7am and 3pm, and 9pm-10pm on weekdays, and 7am-10pm on weekends (shoulder), and 6.5c/kWh between 10am-7pm everyday (off-peak).

Compare Solar Providers

EnergyAustralia Natural Gas

EnergyAustralia is perhaps best-known as a major electricity retailer, but it also sells natural gas. Customers in NSW, Victoria, South Australia and the ACT can sign up to EnergyAustralia gas and choose from the same list of products that it offers for electricity:

  • Flexi Plan
  • Basic Home

Flexi Plan (natural gas)

The Flexi Plan offers a low variable rate on gas usage and supply charges for 12 months. Just like the electricity version of this product, the ‘Flexi Plan’ offer has a guaranteed discount on its usage and supply rates. These have been listed below.

State NSW VIC SA ACT
Discount 8% 8% 4% 18%

Basic Home (natural gas)

Unlike the other gas plans on offer, the Basic Home plan has variable rates and comes with no conditional discounts. This is the energy retailer’s standard offer gas plan, meaning its rates will typically be slightly higher than the offers above that are in market.

EnergyAustralia Billing

As one of the largest electricity retailers in Australia, EnergyAustralia is pretty versatile in how it lets customers pay their bills. Customers can pay using:

  • Credit Card
  • Direct Debit
  • Cheque by mail
  • BPay
  • Pay by phone via Australia Post

EnergyAustralia also offers a personalised installment plan, so you can pay for electricity in small, more frequent instalments to help you manage your budget and to minimise bill-shock.

EnergyAustralia online tools

EnergyAustralia’s ‘My Account’ website portal lets customers manage all their energy needs in one place. Customers can:

  • View and pay bills
  • Change account and contact details
  • Monitor energy usage
  • Register for concession or hardship

For those who need help with their account, EnergyAustralia also has an online chat service, as well as a handy app and a phone centre that operates 8am to 6:30pm (AEDT).

Is EnergyAustralia right for me?

EnergyAustralia seems to represent a fairly safe choice of electricity retailer, but we’ll let you make up your own mind. Our cost calculations show it often ranks as one of the cheapest retailers in the states it serves, but be aware that EnergyAustralia’s best deals are often only available through discounts that expire after 12 months. This is why it’s important to regularly compare offers to make sure you’re still getting good value.

EnergyAustralia is also enthusiastic about renewable energy, potentially making it a viable option for customers who care about reducing the environmental impact of their energy usage, and those who simply want a decent feed-in tariff for their solar.

Perhaps the biggest drawback of EnergyAustralia is that it doesn’t offer an ongoing rewards program like many other major retailers now do, and you will need to keep an eye on your discount to make sure you don’t start paying higher rates after the benefit period has ended. However, for those who would rather spend minimal time thinking about their power bills, EnergyAustralia is one of very few retailers to bring to the table multiple fixed rate products.

If you’re still not sure about EnergyAustralia, find out how it compares to other electricity retailers in your state with our annual customer satisfaction ratings.

Compare Electricity Plans

About the author of this page

Jared Mullane

This page was written and is regularly updated by Canstar Blue’s Energy Editor, Jared Mullane. He’s an expert in all things utilities, including electricity, gas and water, helping to make complicated subjects easier to understand for consumers. A trained journalist, Jared is usually one of the first to break energy-related news, whether it’s the latest changes in the industry, price movements, or the next best deal you need to know about.

How do customers rate EnergyAustralia?

Queensland electricity customers gave EnergyAustralia 4 out of 5 stars for overall satisfaction in our customer ratings report.

EnergyAustralia Electricity QLD

Canstar Blue
Rating:
Award: Overall Satisfaction

EnergyAustralia Facts

EnergyAustralia is one of Australia’s largest power companies, commonly referred to as part of our ‘big three’ retailers that service most households in the National Energy Market. Here’s what you need to know about EnergyAustralia:

About EnergyAustralia

With more than 1.7 million customers in New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory, EnergyAustralia is the largest privately-owned energy retailer in the country. Unlike AGL and Origin Energy, EnergyAustralia isn’t ASX listed, rather owned by the Honk-Kong Based CLP Group. EnergyAustralia was founded in 1995, with its headquarters located in Melbourne.

EnergyAustralia Power Generation

EnergyAustralia has ownership of and investments in a number of energy generation stations. They include:

  • Coal-fired power stations
  • Gas-fired stations
  • Hydroelectric power stations
  • Solar farms
  • Wind farms

EnergyAustralia Services

While EnergyAustralia certainly provides electricity, that’s not where its functions are limited. It also retails:

  • Natural gas
  • Solar products including battery storage systems
  • GreenPower

This information was found on the EnergyAustralia website.

More EnergyAustralia Services

Service Does EnergyAustralia offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

EnergyAustralia: Recent Key Dates

2012 | TRUenergy changed its name to EnergyAustralia.

2013 | EnergyAustralia acquired two coal-fired power stations, Wallerawang and Mount Piper.

2014 | EnergyAustralia announced that it would be closing the Wallerawang power station.

2015 | Announced that up to 300 jobs were at risk after a Melbourne call centre was closed, outsourcing work from the Philippines.

2017 | EnergyAustralia announced it plans to continue the operation of the Yallourn power station until 2032, then rehabilitate the site.