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EnergyAustralia Review and Rates

EnergyAustralia, formerly TruEnergy, is Australia’s third largest energy retailer behind AGL and Origin Energy. EnergyAustralia currently sells electricity and natural gas to homes and businesses in New South Wales, Victoria, South Australia and the ACT. South-East Queensland customers can also purchase electricity from EnergyAustralia.

EnergyAustralia recently reworked its image to emphasise its commitment to a sustainable future through renewable energy. In addition, EnergyAustralia offers a comprehensive range of solar solutions and energy management tools to help keep your power bill down. However, like all energy companies it continues to sell electricity generated from coal-fired power stations through the National Electricity Market.

When it comes to power plans, EnergyAustralia now specialises in fixed rate deals, following a move away from the big conditional discounts and short-term ‘benefits’ of the past. It’s generally a reasonably-priced provider, but tends to be more competitive in some states than others. Whatever the price, it’s one of several retailers now promoting simple and easy to understand offers, particularly since the introduction of tough, new industry regulations in July 2019.

In this review, Canstar Blue takes a close look at EnergyAustralia, what it offers residential electricity customers and how much households can expect to pay. We’ll start with the most important details – prices.

EnergyAustralia Electricity Prices

We outline EnergyAustralia’s electricity plans in detail below, but what about the prices you can actually expect to pay? Here’s a quick glance.

Victoria

Here are the EnergyAustralia plans on our database for Victoria. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

NSW

Here are the EnergyAustralia plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Queensland

Here are the EnergyAustralia plans on our database for SE QLD. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

South Australia

Here are the EnergyAustralia plans on our database for South Australia. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

EnergyAustralia Plans

Like many retailers, EnergyAustralia significantly changed its product offering in July 2019 when new industry regulations kicked in. The focus from EnergyAustralia now seems to be on quality rather than quantity when it comes to EnergyAustralia, with two market offers in addition to a third basic plan at the Reference Price or Victorian Default Offer in the case of Victoria. Its two market offers are the ‘No Frills’ and ‘Total Plan’. Both plans come with fixed rates for 12 months, and come without exit fees or lock-in contracts. The Total plan also includes a ‘guaranteed’ discount that applies to both usage and supply rates. The percentage off varies between areas.

No Frills

The No Frills plan from EnergyAustralia is designed to be a competitively-priced but fairly ‘basic’ energy plan which includes no conditional discounts but reasonable rate on energy usage and supply charges. It has fixed rates for 12 months, with no exit fees or lock in contract. Customers won’t have to set up direct debiting on this plan and are free to opt out of e-billing if they choose.

Total Plan

EnergyAustralia’s newest plan is the Total Plan, which comes with a guaranteed/unconditional discount off both usage and supply charges that applies for a 12-month benefit period. Like the No Frills plan, the Total Plan has fixed rates that apply for 12 months. What’s not fixed is the discount amount, changing according to the state you’re in.

Total Plan Discounts

The Total Plan from EnergyAustralia comes with varying discounts depending on which state you live in.

State NSW VIC QLD SA ACT
Discount 13% 6% 11% 6% 9%

Source: EnergyAustralia

Basic Home

Complying with the price changes that came into effect in July 2019, EnergyAustralia’s ‘Basic Home’ plan is priced the same as the Reference Price in each area. The Reference Price is a government regulated tariff designed to ensure that customers previously paying the highest prices – on ‘standing offers’ – now pay less than before. This means the Basic Home plan has no discounts and is the most households who do not engage in the energy market will pay with EnergyAustralia.

Compare Electricity Plans

Where does EnergyAustralia operate?

If you’re wondering what services EnergyAustralia is offering in your state, look no further than the table below. We summarise what you can expect to find from EnergyAustralia in NSW, VIC, QLD, SA, ACT, WA and TAS.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

EnergyAustralia Electricity Rates

EnergyAustralia is generally a price competitive retailer, often one of the cheapest options in the states that it serves, before and after discounts are applied. To give you an idea of what you can expect to pay with EnergyAustralia, Canstar Blue has calculated estimated annual bills in each state for households signed up to each EnergyAustralia product.

EnergyAustralia Electricity Prices Victoria

In the table below, we show EnergyAustralia prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,334/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
EnergyAustralia No Frills 6% Less Than VDO No conditional discounts $1,249
EnergyAustralia Total Plan 6% Less Than VDO No conditional discounts $1,253
EnergyAustralia Basic Home Equal to VDO No conditional discounts $1,334
Energy Fact Sheets

~Price assumes general energy usage of 4000kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. September 2019.

See our Victorian electricity price report to see how EnergyAustralia compares to other retailers in the state.

EnergyAustralia Electricity Prices NSW

In the table below, we show EnergyAustralia prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,467/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
EnergyAustralia Total Plan 13% Less Than Reference Price No conditional discounts $1,276
EnergyAustralia No Frills 12% Less Than Reference Price No conditional discounts $1,284
EnergyAustralia Basic Home 1% More Than Reference Price No conditional discounts $1,479
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. September 2019.

See how EnergyAustralia compares to other providers in NSW with our state price comparison report.

EnergyAustralia Electricity Prices QLD

In the table below, we show EnergyAustralia prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,570/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
EnergyAustralia Total Plan 10% Less than Reference Price No conditional discounts $1,409
EnergyAustralia No Frills 10% Less Than Reference Price No conditional discounts $1,411
EnergyAustralia Basic Home 1% More Than Reference Price No conditional discounts $1,581
Basic Plan Information Documents

*Price assumes general energy usage of 4600Wh/year. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. September 2019.

How does EnergyAustralia compare to other retailers in Queensland? See our QLD price comparison page.

EnergyAustralia Electricity Prices SA

In the table below, we show EnergyAustralia prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,941/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
EnergyAustralia No Frills 4% Less Than Reference Price No conditional discounts $1,871
EnergyAustralia Total Plan 3% Less Than Reference Price No conditional discounts $1,875
EnergyAustralia Basic Home 3% More Than Reference Price No conditional discounts $1,991
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. September 2019.

How does EnergyAustralia stack up in South Australia? Find out with our SA price comparison report.

Retired Energy Australia Products

In July 2019, EnergyAustralia made sweeping changes to its product line-up to comply with regulatory changes, but a lot of existing customers may still be on the plans detailed below.

Flexi Saver

This was EnergyAustralia’s flagship energy plan for a long time, designed to be flexible and save you money. It’s a variable rate contract that doesn’t lock you in with any exit fees. It also includes a pay on time discount off usage charges, depending on the state you live in. However, the discount only applies for the first year after signing up.

Anytime Saver

For those who sometimes forget to pay their bills on time, there’s the Anytime Saver plan. This deal includes a similar size discount to the Flexi Saver, but you are guaranteed to receive it regardless of how or when you pay your bills. This discount only applies for the first year after you sign up.

Velocity Anytime Saver

If you happen to collect Velocity Frequent Flyer points with Virgin Australia, you may have snagged up this offer when it was available. It comes with 5,000 Velocity points when you sign up, plus an additional 2,000 points on every 12-month anniversary of joining EnergyAustralia. The catch is that it comes with a smaller discount than the standard Anytime Saver. The difference varies between states.

Secure Saver

With this EnergyAustralia plan, customers have their rates ‘frozen’ with no increases in usage or supply charges for two years. You can also benefit from significant pay on time discounts, which vary across the states. The downside is that exit fees apply ($22) if you leave the contract early. The Secure Saver was heavily marketed before July 2019.

EnergyAustralia Solar Feed-in Tariffs

Regardless of whether a customer has purchased solar panels through EnergyAustralia or elsewhere, those signing up to an EnergyAustralia plan will still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:

  • NSW: 12.5c/kWh
  • VIC: 12c/kWh
  • QLD: 16.1c/kWh
  • SA: 15c/kWh

Customers in Victoria also have the option of a time-of-use feed-in tariff, which begins with a very generous 29c per kWh between 3-9pm on weekdays (peak), 10.3c/kWh between 7am and 3pm, and 9pm-10pm on weekdays, and 7am-10pm on weekends (shoulder), and 7.1c/kWh between 10am-7pm everyday (off-peak).

Compare Solar Providers

EnergyAustralia Natural Gas

EnergyAustralia is perhaps best-known as a major electricity retailer, but it also sells natural gas. Customers in NSW, Victoria, Queensland, South Australia and the ACT can sign up to EnergyAustralia gas and choose from the same list of products that it offers for electricity:

  • No Frills
  • Total Plan
  • Basic Home

No Frills (natural gas)

The No Frills product is also available for natural gas, offering a low fixed rate on gas usage and supply charges for 12 months. Just like the electricity version of this product, the ‘No Frills’ offer has no conditional discount.

Total Plan (natural gas)

The EnergyAustralia Total Plan is a fixed rate gas product with a benefit period of 12 months. The discounts listed below are guaranteed and apply to both energy usage and supply charges.

State NSW VIC SA ACT
Discount 16% 23% 15% 9%

Basic Home (natural gas)

Unlike the other gas plans on offer, the Basic Home plan has variable rates and comes with no conditional discounts. This is the energy retailer’s standard offer gas plan, meaning its rates will typically be slightly higher than the offers above that are in market.

EnergyAustralia Billing

As one of the largest electricity retailers in Australia, EnergyAustralia is pretty versatile in how it lets customers pay their bills. Customers can pay using:

  • Credit Card
  • Direct Debit
  • Cheque by mail
  • BPay
  • Pay by phone via Australia post ($1.91 payment fee applies)

EnergyAustralia also offers a personalised installment plan, so you can pay for electricity in small, more frequent instalments to help you manage your budget and to minimise bill-shock.

EnergyAustralia online tools

EnergyAustralia’s ‘My Account’ website portal lets customers manage all their energy needs in one place. Customers can:

  • View and pay bills
  • Change account and contact details
  • Monitor energy usage
  • Register for concession or hardship

For those who need help with their account, EnergyAustralia also has an online chat service, as well as a handy app and a phone centre that operates 8am to 6:30pm (AEDT).

Is EnergyAustralia right for me?

EnergyAustralia seems to represent a fairly safe choice of electricity retailer, but we’ll let you make up your own mind. Our cost calculations show it often ranks as one of the cheapest retailers in the states it serves, but be aware that its cheapest prices are often only available through discounts that expire after 12 months. This is why it’s important to regularly compare offers to make sure you’re still getting good value.

EnergyAustralia is also enthusiastic about renewable energy, potentially making it a viable option for customers who care about reducing the environmental impact of their energy usage, and those who simply want to save some money with solar power.

Perhaps the biggest drawback of EnergyAustralia is that it doesn’t offer an ongoing rewards program like many other major retailers now do, and you will need to keep an eye on your discount to make sure you don’t start paying higher rates after the benefit period has ended. However, for those who would rather spend minimal time thinking about their power bills, EnergyAustralia is one of very few retailers to bring to the table multiple fixed rate products.

If you’re still not sure about EnergyAustralia, find out how it compares to other electricity retailers in your state with our annual customer satisfaction ratings.

Compare Electricity Plans

How do customers rate EnergyAustralia?

In 2019, New South Wales electricity customers gave EnergyAustralia 3 out of 5 stars for overall satisfaction in our customer ratings report.

EnergyAustralia Electricity NSW

Canstar Blue
Rating:
Award: Overall Satisfaction

EnergyAustralia Facts

EnergyAustralia is one of Australia’s largest power companies, commonly referred to as part of our ‘big three’ retailers that service most households in the National Energy Market. Here’s what you need to know about EnergyAustralia:

About EnergyAustralia

With more than 1.7 million customers in New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory, EnergyAustralia is the largest privately-owned energy retailer in the country. Unlike AGL and Origin Energy, EnergyAustralia isn’t ASX listed, rather owned by the Honk-Kong Based CLP Group. EnergyAustralia was founded in 1995, with its headquarters located in Melbourne.

EnergyAustralia Power Generation

EnergyAustralia has ownership of and investments in a number of energy generation stations. They include:

  • Coal-fired power stations
  • Gas-fired stations
  • Hydroelectric power stations
  • Solar farms
  • Wind farms

EnergyAustralia Services

While EnergyAustralia certainly provides electricity, that’s not where its functions are limited. It also retails:

  • Natural gas
  • Solar products including battery storage systems
  • GreenPower

This information was found on the EnergyAustralia website.

More EnergyAustralia Services

Service Does EnergyAustralia offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

EnergyAustralia: Recent Key Dates

2012 | TRUenergy changed its name to EnergyAustralia.

2013 | EnergyAustralia acquired two coal-fired power stations, Wallerawang and Mount Piper.

2014 | EnergyAustralia announced that it would be closing the Wallerawang power station.

2015 | Announced that up to 300 jobs were at risk after a Melbourne call centre was closed, outsourcing work from the Philippines.

2017 | EnergyAustralia announced it plans to continue the operation of the Yallourn power station until 2032, then rehabilitate the site.

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