Expert Guide: EnergyAustralia Review and Ratings
EnergyAustralia, formerly TruEnergy, is Australia’s third largest energy retailer behind AGL and Origin Energy. EnergyAustralia currently sells electricity and natural gas to homes and businesses in New South Wales, Victoria, South Australia and the ACT. South-east Queensland customers can also purchase electricity from EnergyAustralia.
EnergyAustralia recently reworked its image to emphasise its commitment to a sustainable future through renewable energy. In addition, EnergyAustralia offers energy management tools to help keep your power bill down. However, like all energy companies it continues to sell electricity generated from coal-fired power stations through the National Electricity Market.
In this review, Canstar Blue takes a close look at EnergyAustralia, what it offers residential electricity customers and how much households can expect to pay. We’ll start with the most important details – prices.
EnergyAustralia Prices
We outline EnergyAustralia’s electricity plans in detail below, but what about the prices you can actually expect to pay? Have a quick glance at prices by clicking on your state below.
Here are the EnergyAustralia plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the EnergyAustralia plans on our database for Victoria. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the EnergyAustralia plans on our database for SE QLD. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the EnergyAustralia plans on our database for South Australia. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An Expert’s Guide to EnergyAustralia
If you’re wondering what services EnergyAustralia is offering in your state, look no further than the table below. We summarise what you can expect to find from EnergyAustralia in NSW, VIC, QLD, SA, ACT, WA and TAS.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
EnergyAustralia Plans
When it comes to power plans, EnergyAustralia specialises in guaranteed discounts. It’s generally a reasonably-priced provider, but tends to be more competitive in some states than others.
The focus from EnergyAustralia now seems to be on quality rather than quantity, with two market offers in addition to a basic plan at the Reference Price, or Victorian Default Offer in the case of Victoria. Its offers are:
- Flexi Plan
- Basic Home
- Balance Plan Home
Flexi Plan
The Flexi Plan is EnergyAustralia’s flagship offer which included variable usage and supply rates for 12 months, with no exit fees or lock in contract. A guaranteed discount is available on this offer in NSW, QLD and VIC.
Basic Home
EnergyAustralia’s ‘Basic Home’ plan is priced the same as the Reference Price/Victorian Default Offer in each area. This is a government regulated tariff designed to ensure that customers previously paying the highest prices – on ‘standing offers’ – now pay less than before. This means the Basic Home plan has no discounts and is the most households who do not engage in the energy market will pay with EnergyAustralia.
Balance Plan Home
Similar to the Flexi Plan, Balance Plan Home offers variable rates for a 12-month benefit period, with no exit fees or lock-in contracts.
See how EnergyAustralia stacks up on price against other power providers in your state:
Other Expert Guides on Australian energy providers worth checking out:
EnergyAustralia Solar
EnergyAustralia offers feed-in tariffs for power exported from customer’s solar panels into the grid. Here’s what EnergyAustralia solar customers can expect to receive on a market offer, depending on the state you’re in:
| NSW | VIC | SA | QLD | ACT |
|---|---|---|---|---|
| 7.6c/kWh | 5.4c/kWh | 8.5c/kWh | 6.6c/kWh | 7.6c/kWh |
Customers in Victoria also have the option of a time-of-use feed-in tariff, which begins with a higher 10.2c per kWh between 3-9pm on weekdays (peak), 4.8c/kWh between 7am and 3pm, and 9pm-10pm on weekdays, and 7am-10pm on weekends (shoulder), and 12.5c/kWh between 10pm-7am everyday (off-peak).
EnergyAustralia Gas
EnergyAustralia is perhaps best-known as a major electricity retailer, but it also sells natural gas. Customers in NSW, VIC, SA and the ACT can sign up to EnergyAustralia gas and choose from the same list of products that it offers for electricity:
- Flexi Plan
- Basic Home
- Balance Plan Home
Flexi Plan (natural gas)
The Flexi Plan offers a low variable rate on gas usage and supply charges for 12 months. Just like the electricity version of this product, the ‘Flexi Plan’ offer has a guaranteed discount on its usage and supply rates. These have been listed below.
| State | NSW | VIC | SA | ACT |
|---|---|---|---|---|
| Discount | 11% | 16% | 16% | 15% |
Basic Home (natural gas)
Unlike the other gas plans on offer, the Basic Home plan has variable rates and comes with no conditional discounts. This is the energy retailer’s standard offer gas plan, meaning its rates will typically be slightly higher than the offers above that are in market.
Balance Plan Home (natural gas)
Similar to Flexi Plan, Balance Plan Home offers a low variable rate on gas usage and supply charges for 12 months.
EnergyAustralia Natural Gas Prices NSW
Here are EnergyAustralia’s natural gas plans on our database for NSW. These are products from referral partners†. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
EnergyAustralia Natural Gas Prices VIC
Here are EnergyAustralia’s natural gas plans on our database for Victoria. These are products from referral partners†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
EnergyAustralia Natural Gas Prices SA
Here are EnergyAustralia’s natural gas plans on our database for South Australia. These are products from referral partners†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Contact Information & Billing Details
If you ever need to contact EnergyAustralia about a product or service, you’ll find all the details below.
EnergyAustralia Contact Information
Depending on where you live and the service you are after, EnergyAustralia has multiple points of contact. Details are listed below:
- General enquiries (residential): 13 34 66
- General enquiries (small business): 1800 146 749
- Email: enq@energyaustralia.com.au
- Postal address: Locked Bag 14060, Melbourne City Mail Centre, VIC, 8001
EnergyAustralia Billing
As one of the largest electricity retailers in Australia, EnergyAustralia is pretty versatile in how it lets customers pay their bills. Customers can pay using:
- Credit Card
- Direct Debit
- Cheque by mail
- BPay
- Pay by phone via Australia Post
EnergyAustralia also offers a personalised installment plan, so you can pay for electricity in small, more frequent instalments to help you manage your budget and minimise bill-shock.
Online tools
EnergyAustralia’s ‘My Account’ website portal lets customers manage all their energy needs in one place. Customers can:
- View and pay bills
- Change account and contact details
- Monitor energy usage
- Register for concession or hardship
For those who need help with their account, EnergyAustralia also has an online chat service, as well as a handy app.
How do customers rate EnergyAustralia?
Electricity customers in South Australia gave EnergyAustralia 5 out of 5 stars for overall satisfaction in our 2022 customer ratings report.
EnergyAustralia Electricity SA
Canstar Blue
Award:
Overall Satisfaction
Compare EnergyAustralia in our Most Satisfied Customers Awards
- Best-Rated NSW Electricity Providers
- Best-Rated VIC Electricity Providers
- Best-Rated QLD Electricity Providers
Outstanding Value Solar Electricity Plans 2023
In 2023, EnergyAustralia was awarded Canstar Blue’s Outstanding Value award for its solar electricity plans in QLD. EnergyAustralia was recognised for its competitive pricing as a result of its higher-than-average FiT that offset higher-than-average usage rates.
About the author
As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.
Learn more about Canstar Blue’s Editorial Team.
EnergyAustralia FAQ’s
Is EnergyAustralia any good?
EnergyAustralia seems to represent a fairly safe choice of electricity retailer. Our cost calculations show it often ranks as one of the cheapest retailers in the states it serves, but be aware that EnergyAustralia’s best deals are often only available through discounts that expire after 12 months. This is why it’s important to regularly compare offers to make sure you’re still getting good value.
EnergyAustralia is also enthusiastic about renewable energy, potentially making it a viable option for customers who care about reducing the environmental impact of their energy usage, and those who simply want a decent feed-in tariff for their solar.
Perhaps the biggest drawback of EnergyAustralia is that it doesn’t offer an ongoing rewards program like many other major retailers now do, and you will need to keep an eye on your discount to make sure you don’t start paying higher rates after the benefit period has ended.
Who owns EnergyAustralia
EnergyAustralia isn’t ASX listed, but rather owned by the Honk-Kong Based CLP Group. It was founded in 1995, with its headquarters located in Melbourne.
What services does EnergyAustralia offer?
| Service | Does EnergyAustralia offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Green energy options | |
| Notifications when bill is available | |
| Multiple billing options |
Does EnergyAustralia generate its own power?
EnergyAustralia has ownership of and investments in a number of energy generation stations. These include:
- Coal-fired power stations
- Gas-fired stations
- Hydroelectric power stations
- Solar farms
- Wind farms