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EnergyAustralia Review and Rates

EnergyAustralia, formerly TruEnergy, is Australia’s third largest energy retailer behind AGL and Origin Energy. EnergyAustralia currently sells electricity and natural gas to homes and businesses in New South Wales, Victoria, South Australia and the ACT. South-East Queensland customers can also purchase electricity from EnergyAustralia.

EnergyAustralia recently reworked its image to emphasise its commitment to a sustainable future through renewable energy. In addition, EnergyAustralia offers a comprehensive range of solar solutions and energy management tools to help keep your power bill down. However, like all energy companies it continues to sell electricity generated from coal fired power stations through the National Electricity Market.

In this review, Canstar Blue takes a close look at EnergyAustralia, what it offers residential electricity customers and how much households can expect to pay.

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EnergyAustralia Plans

The focus seems to be on quality rather than quantity when it comes to EnergyAustralia. It only has a few electricity plans in each state, which is in stark contrast to some other rival electricity retailers. Whether EnergyAustralia is the right provider for you or not, it’s certainly refreshing to see a power company keeping things simple. Its plans are the Flexi Saver, Anytime Saver and Secure Saver. The first two are variable rate contracts with discounts, while the third is a fixed rate product. EnergyAustralia also offers a government regulated standing offer called the ‘Basic Home’. Keep in mind that not all plans are available in every state EnergyAustralia serves.

Depending on your location and the type of plan you pick, EnergyAustralia often gives customers up to $100 off their first bill.

Flexi Saver

This is EnergyAustralia’s flagship energy plan and it’s easy to see why. As the name suggests, the Flexi Saver is designed to be flexible AND save you money. It’s a variable rate contract that doesn’t lock you in with any exit fees. It also includes a pay on time discount between 14 and 30 per cent off usage charges, depending on the state you live in (see table below). However, the discount only applies for the first year after signing up, so be sure to keep this in mind when comparing offers. Also note that the percentage discounts in question are known to change quite frequently.

Discount 11% 20% 20% 25% 12%

In addition to the conditional discounts, it’s common to see online sign-up credit included with the Flexi Saver plan, typically between $50 and $100 depending on your location.

Anytime Saver

For those who sometimes forget to pay their bills on time, there’s the Anytime Saver plan. This deal includes a smaller discount than the Flexi Saver, but you are guaranteed to receive it regardless of how or when you pay your bills. This discount only applies for the first year after you sign up.

Discount 11% 28% 28% 36% 20%

Secure Saver

With this EnergyAustralia plan, customers have their rates ‘frozen’ with no increases in usage or supply charges for two years. This means you could save in the long run as you’re effectively protected from two rounds of rising energy costs. You can also benefit from significant pay on time discounts, which vary across the states. The downside is that exit fees apply ($22) if you leave the contract early. Fixed rate plans are hard to come by, so this one could be worth considering if you like the idea of locking in your rates for a couple of years.

EnergyAustralia is particularly keen to promote this offer, meaning it often works out cheaper than its Flexi Saver and Anytime Saver products, despite being a fixed rate plan.

Discount 28% 30% 32%

EnergyAustralia Electricity Prices

EnergyAustralia is a price competitive retailer, often one of the cheapest options in the states it serves, before and after conditional discounts are applied. While you might find bigger headline discounts on offer with other retailers, you need to be aware that these discounts are sometimes masking very high base rates. But that’s typically not the case with EnergyAustralia as most of its rates are consistent across all products (except Secure Saver) on the same energy distribution network.

To give you an idea of what you can expect to pay with EnergyAustralia, Canstar Blue has calculated annual bills in each state for households signed up to each EnergyAustralia product. The below prices are based on the average electricity usage of a five person household on a single rate tariff living at a selected postcode in each state. For a specific quote in your area, use our energy comparison tool above.

EnergyAustralia Electricity Prices Victoria

Electricity plan Discount Annual cost
Secure Saver 32% $2,150.91
Anytime Saver 36% $2,424.97
Flexi Saver 25% $2,693.39
Basic Home N/A $3,507.27

Costs based on annual usage calculations using statistics from AER for a five person household on the Citipower network, May 2018.

The above price calculations are based on costs for households on the Citipower network in Melbourne. Prices differ across different distribution networks. See how EnergyAustralia compares to other electricity retailers in the state with our Victoria cost comparison report.

EnergyAustralia Electricity Prices NSW

Electricity plan Discount Annual cost
Anytime Saver 28% $2,384.61
Secure Saver 28% $2,395.95
Flexi Saver 20% $2,612.05
Basic Home N/A $3,180.65

Costs based on annual usage calculations using statistics from AER for a five person household on the Ausgrid network, July 2018.

These costs apply to households on the Ausgrid network in Sydney and northern NSW. Keep in mind that costs will vary across different distributors. See how EnergyAustralia compares to other providers in our NSW cost comparison report.

EnergyAustralia Electricity Prices Queensland

Electricity plan Discount Annual cost
Secure Saver 30% $1,841.33
Anytime Saver 28% $1,916.53
Flexi Saver 20% $1,993.91
Basic Home N/A $2,375.35

Costs based on annual usage calculations using statistics from AER for a five person household on the Energex network, July 2018.

The above costs are for households on the Energex network in South-East Queensland. Customers living in other parts of Queensland are on the Ergon network and receive different rates. See our Queensland electricity cost comparison table for details on how well EnergyAustralia performs compared to other electricity companies.

EnergyAustralia Electricity Prices South Australia

Electricity plan Discount Annual cost
Secure Saver 22% $
Anytime Saver 20% $3,361.64
Flexi Saver 12% $3,661.81
Basic Home N/A $4,235.47

Costs based on annual usage calculations using statistics from AER for a five person household on the SA Power network, July 2018.

These costs are based on prices from the SA Power Network, which connects most South Australians. See our review of South Australia electricity prices to find out how EnergyAustralia stacks up.

Solar Power with EnergyAustralia

EnergyAustralia promotes itself as a major advocate for renewable energy, so naturally it offers a range of solar options. EnergyAustralia’s range of products includes four solar systems that range in quality and price. For more on solar panels and why quality matters, check out our solar buying guide.

  • Signature system: Includes LG NeON 2 Black panels and 270 Enphase micro-inverters. This system is said to be top of the line, boasting style and durability
  • Premium System: Includes LG Mono X Plus panels and 270 Enphase micro-inverters. Similar high quality system to Signature product, though panels are slightly less efficient
  • Smart System: Includes JinkoSolar panels and S230 Enphase micro-inverters. A reasonable system with integrated smart features, including remote troubleshooting, online monitoring and multiple system failure safeguards
  • Saver System: Includes JinkoSolar panels and Zeversolar string inverter. An affordable, reasonable quality system

Customers can finance their solar system through EnergyAustralia on a five year interest free plan with $0 upfront.

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EnergyAustralia Natural Gas

EnergyAustralia is perhaps best-known as a major electricity retailer, but it also sells natural gas. Customers in NSW, Victoria, South Australia and the ACT can sign up to EnergyAustralia gas and choose from the same list of products that it offers for electricity:

  • EnergyAustralia Flexi Saver
  • EnergyAustralia Anytime Saver
  • EnergyAustralia Secure Saver

EnergyAustralia Flexi Saver (natural gas)

The Flexi Saver is EnergyAustralia’s flagship energy product. Flexi Saver customers who pay their bills on time receive EnergyAustralia’s largest (generally) discount off usage charges for a benefit period of 12 months. This is a variable rate contract, meaning EnergyAustralia can change your rates, however, there are no exit fees if you decide to part ways.

Discount 11% 14% 11% 11%

EnergyAustralia Anytime Saver (natural gas)

The Anytime Saver is another variable rate contract that comes with a guaranteed discount off gas usage charges. While the Flexi Saver usually has a slightly larger discount, the Anytime Saver may be the better option for customers who often fail to pay on time. This plan – like all EnergyAustralia gas plans – is provided on a block rate tariff where you pay a lower rate the more gas you use.

Discount 20% 26% 20% 11%

EnergyAustralia Secure Saver (natural gas)

The Secure Saver is one of the few fixed price gas plans on the market. Secure Saver customers have their rates frozen for two years, meaning the price they pay for gas won’t increase during the time. Don’t worry, if wholesale gas prices go down, EnergyAustralia says it will pass on the savings. The only obvious downside to this product it that exit fees may apply.

EnergyAustralia Billing

As one of the largest electricity retailers in Australia, EnergyAustralia is pretty versatile in how it lets customers pay their bills. Customers can pay using:

  • Credit Card
  • Direct Debit
  • Cheque by mail
  • BPay
  • Pay by phone via Australia post ($1.91 payment fee applies)

EnergyAustralia also offers a personalised instalment plan, so you can pay for electricity in small, more frequent instalments to help you manage your budget and to minimise bill-shock.

EnergyAustralia online tools

EnergyAustralia’s ‘My Account’ website portal lets customers manage all their energy needs in the one place. Customers can:

  • View and pay bills
  • Change account and contact details
  • Monitor energy usage
  • Register for concession or hardship.

For those who need help with their account, EnergyAustralia also has an online chat service, as well as a phone centre that operates 8am to 6:30pm (AEDT).

Is EnergyAustralia right for me?

EnergyAustralia seems to represent a fairly safe choice of electricity retailer, but we’ll let you make up your own mind. Our cost calculations show it often ranks as one of the cheapest retailers in the states it serves, but be aware that its cheapest prices are only available through conditional discounts that expire after 12 months. This is why it’s important to regularly compare offers to make sure you’re still getting good value.

EnergyAustralia is also enthusiastic about renewable energy, potentially making it a viable option for customers who care about reducing the environmental impact of their energy usage, and those who simply want to save some money with solar power.

Perhaps the biggest drawback of EnergyAustralia is that it doesn’t offer a continuing rewards program like some other retailers, and you will need to keep an eye on your discount to make sure you don’t start paying full rates after the 12 month benefit period has ended. However, for those who would rather spend less time thinking about their power bills, EnergyAustralia is one of very few retailers to offer a fixed rate product.

If you’re still not sure about EnergyAustralia, find out how it compares to other electricity retailers in your state with our annual customer satisfaction ratings.

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What do customers think about EnergyAustralia?

In 2017, New South Wales energy customers gave EnergyAustralia 3 out of 5 stars for Overall Customer Satisfaction in our electricity provider ratings.

EnergyAustralia Electricity New South Wales

Canstar Blue
Award: Overall Satisfaction