Simply Energy Review and Rates

Simply Energy claims to be one of Australia’s fastest growing energy companies, selling electricity to over half a million households across New South Wales, Queensland, South Australia and Victoria. Simply Energy also sells natural gas to customers in Victoria, NSW, South Australia and most recently, Western Australia. In addition to its utility services, Simply Energy offers a variety of energy related products, including solar panels, batteries, LED lighting and other energy saving gadgets.

So how does Simply Energy stack up to the competition? In this review, Canstar Blue looks at what Simply Energy offers residential electricity customers. We assess what this might cost average households and whether Simply Energy is the right retailer for you.

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Simply Energy Plans

Simply Energy has some of the quirkiest residential electricity deals on the market, with exclusive energy products for members of certain clubs, as well as offers which include free movie tickets. Customers who sign up for Simply Energy electricity or gas may also receive bonus credit towards their bills every ‘anniversary’ to market their time with the retailer.

Simply Energy’s standard plan is the Simply Plus, accompanied by either a motoring club or movie ticket offer, or both, in each state. Read on for all the details and prices, which vary between regional areas.

Simply Electricity Prices

Victoria

Here are the Simply Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

NSW

Here are the Simply Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Queensland

Here are the Simply Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

South Australia

Here are the Simply Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Simply Plus

This is Simply Energy’s basic offer. It’s a variable rate plan that includes anniversary credit to celebrate your first year spent with the retailer. The amount of first year anniversary credit may vary between states.

Simply Low Rates

This Simply Energy plan comes with no discounts, rather what it’s advertising as ‘simply low rates’. This is a no-frills deal best for those looking for a bit more transparency with energy pricing. In NSW, this offer is called Simply Low Rates, carrying no bill credits, and in SA it’s called Simply Plus Low Rates, bringing in a $100 anniversary bill credit.

Simply Energy Auto Club Offers

Simply Energy has partnered with various motoring clubs to offer exclusive deals to their members. These deals include larger bill credits than what’s offered to general customers. Currently deals are listed below:

  • Simply RACV (VIC): $150 first anniversary credit, plus $50 credit each year after
  • Simply NRMA (NSW): $50 first anniversary credit
  • Simply RACQ (QLD): $160 electricity credit every anniversary, plus $60 credit each year after
  • Simply RAA (SA): $150 first anniversary credit

Keep in mind that with these offers, Simply Energy may require eligibility criteria checks. You will need to contact Simply Energy for more information.

Simply Gold Class/Movie Plus

This deal rewards customers with Gold Class movie tickets from Event or Village cinemas:

  • VIC Simply Gold Class Plus: 4 Gold Class tickets every year at Village Cinemas
  • QLD Simply Movies Plus: 4 Gold Class tickets every year at Event Cinemas

Where does Simply Energy operate?

If you’re wondering what services Simply Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Simply Energy in NSW, VIC, QLD, SA, ACT and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Simply Energy Rates

In addition to its interesting deals and bonuses, Simply Energy electricity rates remain very competitive. In fact, it is generally one of the cheapest options in the states that it serves. However, be sure to get a quote for your suburb before jumping in.

To offer a guide as to the cost of Simply Energy and other retailers, we calculate the annual cost of each retailer’s main products. Below we list what you can expect to pay with Simply Energy across all plans, excluding its exclusive club deals. The following annual costs are based on a single rate tariff for an average household living at a selected postcode in each state. For a specific quote for your suburb, please use our energy comparison tool above.

Simply Energy Electricity Prices Victoria

In the table below, we show Simply Energy prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,334/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Simply Energy Simply RACV 11% Less Than VDO No conditional discounts $1,183
Simply Energy Simply Plus 4% Less Than VDO No conditional discounts $1,283
Simply Energy Simply Gold Class Equal to VDO No conditional discounts $1,333
Energy Fact Sheets
~Price assumes general energy usage of 4000kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. September 2019.

As we mentioned, Simply Energy is usually one of the cheapest retailers in our Victoria price comparison. Keep in mind that these prices are based on the CitiPower network and prices vary across different networks.

Simply Energy Electricity Prices NSW

In the table below, we show Simply Energy prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,467/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Simply Energy Simply NRMA 16% Less Than Reference Price No conditional discounts $1,231
Simply Energy Simply Low Rates 13% Less Than Reference Price No conditional discounts $1,281
Basic Plan Information Documents
*Price assumes general energy usage of 3900kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. September 2019.

Simply Energy is very competitive in the Sydney area. See the full price comparison for NSW here. Keep in mind these prices are based on the Ausgrid network, which covers Sydney and parts of northern NSW. Customers on other distribution networks may have different rates.

Simply Energy Electricity Prices Queensland

In the table below, we show EnergyAustralia prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,570/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Simply Energy Simply RACQ 17% Less Than Reference Price No conditional discounts $1,310
Simply Energy Simply Plus 8% Less Than Reference Price No conditional discounts $1,440
Simply Energy Simply Movies 6% Less Than Reference Price No conditional discounts $1,470
Basic Plan Information Documents
*Price assumes general energy usage of 4600Wh/year. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. September 2019.

These prices are based on the Energex network covering South-East Queensland. Customers in rural Queensland are on the Ergon distribution network and receive different rates. See our electricity cost comparison for Queensland here.

Simply Energy Electricity Prices South Australia

In the table below, we show EnergyAustralia prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,941/year. Use our comparison tool for a specific comparison in your area.

Electricity Provider Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Simply Energy Simply RAA 13% Less Than Reference Price No conditional discounts $1,650
Simply Energy Simply Plus Low Rates 12% Less Than Reference Price No conditional discounts $1,700
Basic Plan Information Documents
*Price assumes general energy usage of 4000kWh/year. Estimated price includes any conditions discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. September 2019.

Simply Energy is one of the cheapest retailers in our SA electricity retailer price comparison, as it remains extremely price competitive. It is also a top-performer in our customer satisfaction ratings for SA.

Retired Simply Energy Plans

Simply Energy was one of several major energy retailers to completely revamp its product offerings after significant regulatory changes took effect in July 2019. As a result, some of its other residential market offers have been retired, most notably its AFL Plus plan, as detailed below.

Simply Energy AFL Plus

The AFL Plus plan from Simply Energy was targeted at fans of Aussie rules football. While it had a similar pay on time discount to the retailer’s other plans, it had the added bonus of up to $480 in ‘free kick’ credit. Customers received a $10 rebate on electricity and gas (if applicable) bills for every month of the two-year contract.

Simply Energy Footy Deals

Simply Energy has also previously teamed up with Australian sports clubs to offer deals to supporters. These have included South Sydney Rabbitohs and Hawthorn Football Club. Deals usually just included $100 vouchers to spend at the club’s megatore.

Simply Energy Natural Gas

Simply Energy also sells natural gas to residential customers in NSW, SA, VIC and WA. Outside of WA, Simply Energy only sells natural gas in bundled packages with one of the energy deals described above, which means that you’ll need to look elsewhere if you’re after a gas-only service.

Similar to its electricity service, customers connected with Simply Energy gas receive anniversary after their first year with the retailer.

Simply Energy Gas NSW

All Simply Energy offers in New South Wales are compatible with a bundled natural gas service. In addition to the electricity anniversary credits, customers on the Simply Choice gas plan will receive $25 gas credit on your first gas bill, while those on the NRMA plan will receive $50 gas credit. Customers on the Simply Low Rates gas plan will not receive gas bill credits.

Simply Energy Gas VIC

It’s a similar deal in Victoria. Each of its products – the Simply Plus, RACV Plus and Gold Class Plus – can be bundled with natural gas. The gas component earns customers an additional $50 first gas bill credit on the Simply Plus plan, or $150 first year gas credits with the RACV plan, plus $50 anniversary gas credit each year from then on. Signing on to the gas movie plan earns you an extra 4 Gold Class tickets every year, taking the total for electricity and gas to 8.

Simply Energy Gas SA

The Simply Low Rates, Simply RAA Plus and Simply Choice plans are all offered with natural gas in South Australia. Once again, customers who take out one of the gas plans can pocket an additional $25 gas credit on their first gas bill on the Simply Choice plan, or $50 gas credit on the first bill with the RAA Plus plan. The Low Rates plan does’t carry additional credits.

Simply Energy Gas WA

Simply Energy has also recently launched its retail natural gas service in Western Australia, joining the likes of AGL and Origin in doing so. Gas customers in WA can get discounts of up to 40% off usage charges, or 8 Gold Class movie tickets.

Energy Efficient Products

Simply Energy has an online store where you can buy efficient LED bulbs, batteries, chargers, usage monitoring devices, security cameras, efficient shower heads and much more. You do not need to be a Simply Energy utility service customer in order to use its online store.

Energy Check-up

Simply Energy offers a free online energy check-up. With your bill handy, go to the Simply Energy website and answer eight questions. It will then produce a report for you, indicating what might be contributing to a larger than expected bill and steps you can take to minimise your usage.

MyAccount

MyAccount is an online management tool for Simply Energy customers. It can be accessed through the online portal or by downloading the Simply Energy app. With MyAccount you can:

  • Pay your bills
  • View payment history
  • Monitor your daily energy usage
  • Update contact details
  • Register for e-billing
  • Opt-in for direct debit

In order to access MyAccount, you will first need to sign-up, so have your account details and contact information handy.

Is Simply Energy right for me?

Simply Energy seems a reasonable choice of retailer for most residential and small business electricity customers. It’s a consumer-friendly retailer with interesting offers, competitive rates, and a range of services to help you manage and maybe reduce your energy usage. Simply Energy is an especially appealing choice if you’re a member of one of its partnered clubs. That said, even if you receive a member’s bonus credit, be sure to compare rates and shop around to make sure you’re getting the best price on energy.

To see how Simply Energy customers rate this retailer, check out our electricity and gas customer satisfaction ratings.

Compare Electricity Providers

How do customers rate Simply Energy?

In 2019, South Australian electricity customers gave Simply Energy 4 out of 5 stars for overall satisfaction in our customer ratings report.

Simply Energy Electricity South Australia

Canstar Blue
Rating:
Award: Overall Satisfaction

Simply Energy Facts

Simply Energy is known for its slightly off-kilter energy plans, pairing with roadside insurance companies, cinemas and even the AFL to bring extra value to the plans it offers customers. But what more is there to know about Simply Energy?

About Simply Energy

Since 2005, Simply Energy has been providing more than 600,000 customers in NSW, Victoria, South Australia and Queensland with electricity or gas services. It’s part of energy giant ENGIE, which operates in over 70 countries, and claims to use that global experience to “innovate locally and grow the services [it] offers Australians”.

Simply Energy Services

Here are the states in which Simply Energy offers electricity and natural gas:

  • Electricity – Available to VIC, NSW, QLD, SA
  • Natural Gas – Available to VIC, NSW, SA
  • Energy saving/management products

More  Simply Energy Services

Service Does Simply Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options

Simply Energy: Recent Key Dates

2007 | International Power buys out EnergyAustralia’s interested in VIC and SA, launching Simply Energy in these states.

2012 | GDF Suez acquires international power, meaning Simply Energy falls under this brand. This become ENGIE in 2015.

2013 | Simply Energy launches its online energy management tool store.

2018 | Simply Energy partners with the AFL, offering a plan that gives customers monthly bill credits.

 

 

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