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Expert Guide: Tango Energy Review and Ratings

Fact Checked Fact Checked

Formerly branded Pacific Hydro, Tango Energy is an electricity retailer currently operating in Queensland, South Australia, Victoria and New South Wales. It also sells natural gas in Victoria.

Tango Energy is the retail arm of Pacific Hydro – a green energy company with renewable generation assets across 19 countries. Pacific Hydro is Melbourne-based and was founded in Australia, but was acquired by China’s State Power Investment Corporation in 2016. Customers that previously bought their power through the Pacific Hydro brand have now been switched to Tango Energy.

Tango Energy has been retailing electricity to business customers for several years, but the company now claims to be entering a “rapid growth phase of electricity retailing in the Australian market”. So, what does this mean for you?

In this review, we’ll explore Tango Energy’s electricity plans, rates and services to help you decide if this new brand is the right choice for you.

Tango Energy Prices


We outline Tango Energy’s electricity plans in detail below to give you a better idea of what you’ll actually pay. Before we dive into the finer details, here’s a quick overview of prices. Click on your state below to see Tango’s prices.

Here are Tango Energy’s plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid electricity network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are Tango Energy’s plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower electricity network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Tango Energy plans on our database for SEQ. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Tango Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to Tango Energy


If you’re wondering what services Tango Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Tango Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA  
ACT
WA
TAS

Tango Energy Plans

Tango Energy keeps its electricity offers refreshingly simple for prospective customers, with no conditional discounts. Tango Energy currently has one or two market offers, depending on location.

Home Select

This provides the flexibility to choose your preferred payment option (including direct debit) and bill type (i.e. electronic or paper). Opting to receive paper bills may accrue a small fee, however. This plan comes with variable energy rates.

eSelect

This is the retailer’s online offer which requires customers to agree to direct debit payments and monthly e-billing to be eligible. If they meet these requirements however, they’ll be treated to more competitive usage and supply charges than those offered on its Home Select plan. This plan offers variable rates on an ongoing contract with no exit fees.

See how Tango Energy stacks up on price against other power providers in your state:

Other Expert Guides on Australian energy providers worth checking out:

Tango Energy Solar


Tango Energy doesn’t currently offer a solar feed-in tariff to new customers on its offers in NSW or QLD. Victorian customers, however, can expect a feed-in tariff of 4.9c/kWh as per the state’s minimum requirement.

See how these compare to other feed-in tariff rates in each state below:

Tango Energy Gas


Tango Energy only offers natural gas plans to residents in Victoria. Energy customers here typically have the option between Home Select, eSelect or its standing offer.

Contact Information & Billing Details


Tango Energy Contact Information

Depending on where you live and the service you are after, Tango Energy has multiple points of contact. Details are listed below:

  • Customer service: 1800 010 648
  • Signing up or switching plans: 1800 861 952
  • Email: support@tangoenergy.com
  • Fax: (03) 8621 6112
  • Postal address: PO Box 320, Geelong North VIC 3215

Tango Energy Billing

For customers on the Home Select plan, a range of payment options are available. These are:

  • BPAY via your financial institution
  • Online via the Tango Energy website
  • In person at your local Australia Post branch
  • Mail, with cheques and money orders made payable to Tango Energy Pty Ltd
  • Over the phone
  • Direct debit

Tango Energy online tools

Tango Energy doesn’t provide an extensive range of online tools compared to other retailers, but it has the bare necessities, like information on bill payments, power outages and contact details.

How do customers rate Tango Energy?


Tango Energy is a frequent front runner in Canstar Blue’s customer satisfaction ratings.

Canstar Blue Most Trusted Electricity Providers logo 2024

In 2024, customers across Australia rated Tango Energy 5 out of 5 stars for overall satisfaction in our dual fuel customer ratings reports. The retailer was also voted by Australian electricity customers as the most trusted electricity provider in 2024.

Electricity customers in Victoria gave Tango Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report. Gas customers in Victoria also gave a similar result to the retailer in 2023.

Tango Energy Dual Fuel

Canstar Blue
Rating:
Award: Overall Satisfaction

Tango Energy Electricity Victoria

Canstar Blue
Rating:
Award: Overall Satisfaction

Tango Energy Natural Gas VIC

Canstar Blue
Rating:
Award: Overall Satisfaction

About the author

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.

 

Learn more about Canstar Blue’s Editorial Team.


Tango Energy FAQs


Is Tango Energy any good?

Tango Energy’s main selling point is its comparatively low rates. And as a typically price-competitive retailer in Victoria, Tango Energy is providing a viable alternative to the big electricity companies. Though the company is now technically owned by a Chinese investment cooperation, its Australian business remains local, with a Melbourne-based contact centre.

If you’re looking for a great solar deal, Tango Energy may not be the retailer for you. Curiously for a retailer owned by Pacific Hydro, Tango Energy does not offer much more than the mandated solar feed-in tariff in Victoria. However, there is no doubting Pacific Hydro’s credentials as a renewable energy generation business, so if this appeals to you, the retailer is certainly worth a look.

Who owns Tango Energy?

Tango Energy has been owned by China’s State Power Investment Corporation since 2016, after it acquired Pacific Hydro – the green energy company with renewable generation that Tango Energy operates under. Its main office and contact centre is based in Melbourne.

What services does Tango Energy offer?

Service Does Tango Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available
Multiple billing options