Tango Energy Review and Rates
Formerly branded Pacific Hydro, Tango Energy is an electricity retailer currently operating in Victoria, and more recently NSW, but with plans to expand to other parts of the country in the near future. Tango Energy is the retail arm of Pacific Hydro – a green energy company with renewable generation assets across 19 countries. Pacific Hydro is Melbourne-based and was founded in Australia, but was acquired by China’s State Power Investment Corporation in 2016. Customers that previously bought their power through the Pacific Hydro brand have now been switched to Tango Energy.
Tango Energy has been retailing electricity to business customers for several years, but the company now claims to be entering a “rapid growth phase of electricity retailing in the Australian market”. So, what does this mean for you? In this review, we’ll explore Tango Energy’s electricity plans, rates and services to help you decide if this new brand is the right choice for you.
Tango Energy Prices
We outline Tango Energy’s electricity plans in detail below to give you a better idea of what you’ll actually pay. Before we dive into the finer details, here’s a quick overview of prices.
Here are the Tango Energy plans on our database for Victoria. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
New South Wales
Here are the Tango Energy plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Tango Energy Plans
Tango Energy keeps its electricity offers refreshingly simple for prospective customers, with no conditional discounts. The retailer also specialises in fixed rate electricity plans, meaning that usage and supply rates are locked in for a set period. Tango Energy currently has two market offers listed in Victoria and NSW.
With fixed energy rates for 12 months, this plan provides the flexibility to choose your preferred payment option (including direct debit) and bill type (i.e. electronic or paper). Opting to receive paper bills may accrue a small fee, however. Tango Energy promises competitive rates without any confusing discounts.
Tango Blue comes with fixed rates for 12 months and no discounts, just like its Home Select plan. The difference is that customers who sign up to the Tango Blue plan will also be paying to have 100% GreenPower. What this means is that however much energy you use from the grid, Tango will purchase that amount from accredited renewable generators within the GreenPower program, essentially offsetting the carbon emissions created by your power usage.
Where does Tango Energy operate?
Tango Energy retails electricity in Victoria and NSW to residential, small and medium-sized business customers, as well as commercial businesses. As it stands, there is only one market offer available to households across NSW, in contrast to two in Victoria, and depending on the distribution network you live on, prices may vary.
Tango Energy Electricity Rates
So we know Tango Energy keeps it simple with only one or two market offers, with its Home Select plan offering fixed pricing for 12 months, but how does the retailer actually stack up on price? Below is a guide as to what you can expect to pay with Tango Energy in Victoria and New South Wales.
Tango Energy Electricity Rates Victoria
In the table below, we show Tango Energy prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general usage of 4000kWh/year, meaning the VDO is $1,270/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.
|Electricity Provider||Electricity Plan||Difference from VDO›||Conditional Discounts||Price Estimate˜|
|Tango Energy||Home Select||12% Less than VDO||No conditional discounts||$1,123
|Tango Energy||Tango Blue||15% More than VDO||No conditional discounts||$1,463
|Energy Fact Sheets|
˜Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Citipower network in Melbourne, but prices differ between distribution areas. January 2021.
Tango Energy Electricity Rates NSW
In the table below, we show Tango Energy prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff, meaning the Reference Price is $1,462/year. Use our comparison tool for a specific comparison in your area.
|Electricity Provider||Electricity Plan||Difference from Reference Price^||Conditional Discounts||Price Estimate*|
|Tango Energy||Home Select||26% Less than Reference Price||No conditional discounts||$1,084
|Tango Energy||Tango Blue||15% Less than Reference Price||No conditional discounts||$1,235
|Basic Plan Information Documents|
*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditions discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. January 2021.
Solar Power with Tango Energy
Victorian homes with solar power will receive a feed-in tariff (FIT) of 10.2c/kWh from Tango Energy, which is the bare minimum in the state. Though the retailer has recently added a ‘Solar Plus’ plan to Victoria, where a 20c/kWh FiT is available to customers who purchase their solar system through the retailer. In New South Wales, the FiT drops to just 5.5c/kWh for solar panel owners. See how these compare to other feed-in tariff rates in Victoria here and in NSW here.
Tango Energy Billing
For customers on the Home Select plan, a range of payment options are available. These are:
- BPAY via your financial institution
- Online via the Tango Energy website
- In person at your local Australia Post branch
- Mail, with cheques and money orders made payable to Tango Energy Pty Ltd
- Over the phone
- Direct debit
Tango Energy online tools
Tango Energy doesn’t provide an extensive range of online tools compared to other retailers, but it has the bare necessities, like information on bill payments, power outages and contact details.
Is Tango Energy right for me?
Tango Energy’s main selling point is its comparatively low rates, with the added bonus of locked in prices for at least 12 months. Tango Energy is typically very price-competitive in Victoria, providing a viable alternative to the big electricity companies. And while new in New South Wales, it seems to be providing good value there, too. Though the company is now technically owned by a Chinese investment cooperation, its Australian business remains local, with a Melbourne-based contact centre.
If you’re looking for a great solar deal, Tango Energy is probably not the retailer for you. Curiously for a retailer owned by Pacific Hydro, Tango Energy does not offer much more than the mandated solar feed-in tariff in Victoria and NSW. However, there is no doubting Pacific Hydro’s credentials as a renewable energy generation business, so if this appeals to you, the retailer is certainly worth a look.
When considering any energy retailer, it’s hugely important to dive into the detail with its energy price fact sheets. These documents hold all the answers to your questions and are essential reading before making a decision. That said, another bonus of Tango Energy is that its plans are available with no exit fees, so you can easily switch if things don’t work out as planned. If price is your main driver, Tango Energy is certainly worth a look, but be sure to keep your options open and regularly compare deals.
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Energy Specialist, Monika Gudova. An expert in all things utilities, including electricity, gas and water, Monika makes it her business to help consumers better-understand their energy options and ultimately save money. A qualified journalist, Monika is also across the latest energy news, from regulatory changes to new products and anything else you need be aware of.
How do customers rate Tango Energy?
Electricity customers in Victoria gave Tango Energy 4 out of 5 stars for overall satisfaction in our customer ratings report.