Expert Guide: CovaU Energy Review and Ratings
CovaU claims to offer honest service, competitive energy rates and simplified monthly billing to make household budgeting much easier. In this review, Canstar Blue takes a closer look at CovaU’s electricity and gas products, including what they offer and how much it will cost a typical household.
CovaU Energy Prices
We take a look at CovaU’s electricity plans in detail below to provide an insight into what you’ll actually pay across New South Wales, Victoria, south-east Queensland and South Australia. Click on your state to see plan pricing.
Here are the CovaU Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the CovaU plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the CovaU plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An Expert’s Guide to CovaU Energy
If you’re wondering what services CovaU Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from CovaU Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.
CovaU Energy Plans
CovaU has different offers depending on the state. It offers the ‘Freedom’ deals to customers in New South Wales, Queensland, South Australia, the ACT and Tasmania, while Victorians have the ‘Super Saver’ deals.
Freedom – New South Wales, Queensland, ACT and Tasmania
There are two types of the Freedom plan currently available: The standard ‘Freedom’ and ‘Freedom Solar’. The standard ‘Freedom’ comes with a 5.5c/kWh feed-in tariff for solar customers.
All CovaU products have the same usage and supply rates, meaning there’s virtually no difference in the expected cost of these products before discounts or bill credits. Therefore it is important to look at the terms, benefit periods and discount conditions to find which is the best match for you.
Super Saver – Victoria
This is a variable rate plan that comes with no exit fees for customers who want to leave early. For solar customers, there is a 4.9c/kWh feed-in tariff available.
CovaU also has default offers in NSW, Victoria, Queensland, South Australia and the ACT – known as its ‘Basics’ offer – but these typically work out as the more expensive option.
See how CovaU stacks up on price against other providers in your state:
CovaU Energy Gas
In addition to electricity and other utilities, CovaU also offers natural gas plans in NSW, Victoria, QLD, SA and the ACT.
Freedom (Natural Gas)
Available to customers in Queensland, New South Wales, South Australia and the ACT, the CovaU Freedom is a no lock-in contract plan. There may also be promotional sign-up credits for customers who sign up online, however these incentives may not be available in all areas or at all times.
In Victoria, customers are offered the Super Saver and Basics plans.
Contact Information & Billing Details
If you ever need to contact CovaU Energy about a product or service, you’ll find all the details below.
CovaU Energy Contact Information
Depending on where you live and the service you are after, CovaU Energy has multiple points of contact. Details are listed below:
- General enquiries: 1300 689 866
- Email: firstname.lastname@example.org
- Postal address: Suite 05, Level 29, 225 George Street, Sydney NSW 2000, Australia
CovaU Energy Billing
When it comes time to pay your energy bill, the retailer allows payment a few different ways for your convenience.
- Credit Card: Visa and MasterCard only
- Direct Debit: Set up automatic debits from your nominated bank account
- BPAY: Make payment using the biller code and BPAY reference number on the invoice
- By Mail: Send a cheque or money order with your invoice number attached to CovaU
- Post Billpay: Make a Post Billpay payment (0.82% transaction fee applies to credit card payments)
- In Person: Pay your invoice at a local Australia Post Office (transaction fees apply)
CovaU Online Tools
Unlike some other energy retailers in the market, CovaU only offers the bare minimum of online tools and resources. You can, however, browse energy saving tips, read frequently asked questions and utilise their online chat.
CovaU has a rewards program available to all its customers which gives customers access to thousands of special discounts and exclusive deals across the following categories:
- Gift cards
- Activities, events and theme parks
- Health and lifestyle (including gyms, spas, physio etc.)
- Travel and accommodation
CovaU Rewards is completely free and is available to customers after paying their first invoice. Some of the brands it CovaU Rewards partners with includes Woolworths, Rebel Sport, Cold Rock Ice Creamery, Seed, Dan Murphy’s, Lorna Jane, Subway and San Churro.
Compare CovaU Energy in our Most Satisfied Customers Awards
- Best-Rated NSW Electricity Providers
- Best-Rated QLD Electricity Providers
- Best-Rated VIC Electricity Providers
- Best-Rated SA Electricity Providers
Outstanding Value Electricity Plans and Solar Electricity Plans 2023
In 2023, CovaU was awarded Canstar Blue’s Outstanding Value award for its electricity plans and its solar electricity plans in Victoria. CovaU was recognised for its competitive price performance in the state.
About the author
As Canstar Blue’s Utilities Editor, Tara Donnelly loves to highlight the next best deal for consumers, while also flagging new initiatives in the electricity, solar, gas, phone and internet space. She’s spent a decade writing and editing for comparison websites and has a Bachelor of Communications from the University of Canberra.
CovaU Energy FAQs
Is CovaU Energy any good?
CovaU is a perfectly viable choice of electricity retailer for most households, in some cases, working out more affordable than a lot of other energy companies, according to Canstar Blue’s database. However, there may be cheaper options out there depending on your location and usage habits. You should also consider how much you could benefit from CovaU Rewards.
At the end of the day, the decision is yours. Try not to get caught up in the big marketing pitches – think about how you use energy and whether a retailer suits your needs.
Who owns CovaU Energy?
CovaU Energy is wholly-owned subsidiary of TPC Consolidated Limited (formerly Tel.Pacific Limited). This is an Australian company with headquarters based in Sydney.
What services does CovaUEnergy offer?
|Service||Does CovaU Energy offer it?|
|Online chat functionality|
|24 hour call centre|
|Energy saving tips on website|
|Green energy options|
|Notifications when bill is available||?|
|Multiple billing options|