Expert Guide: CovaU Energy Review and Ratings

Fact Checked

CovaU claims to offer honest service, competitive energy rates and simplified monthly billing to make household budgeting much easier. In this review, Canstar Blue takes a closer look at CovaU’s electricity and gas products, including what they offer and how much it will cost a typical household.

CovaU Energy Prices

We take a look at CovaU’s electricity plans in detail below to provide an insight into what you’ll actually pay across New South Wales, Victoria, south-east Queensland and South Australia. Click on your state to see plan pricing.

An Expert’s Guide to CovaU Energy

If you’re wondering what services CovaU Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from CovaU Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

CovaU Energy Plans

CovaU has different offers depending on the state. It offers the ‘Freedom’ deals to customers in New South Wales, Queensland, South Australia, the ACT and Tasmania, while Victorians have the ‘Super Saver’ deals.

Freedom – New South Wales, Queensland, ACT and Tasmania

There are two types of the Freedom plan currently available: The standard ‘Freedom’ and ‘Freedom Solar’. The standard ‘Freedom’ comes with a 5.5c/kWh feed-in tariff for solar customers.

All CovaU products have the same usage and supply rates, meaning there’s virtually no difference in the expected cost of these products before discounts or bill credits. Therefore it is important to look at the terms, benefit periods and discount conditions to find which is the best match for you.

Super Saver – Victoria

This is a variable rate plan that comes with no exit fees for customers who want to leave early. For solar customers, there is a 4.9c/kWh feed-in tariff available.

CovaU also has default offers in NSW, Victoria, Queensland, South Australia and the ACT – known as its ‘Basics’ offer – but these  typically work out as the more expensive option.

CovaU Energy Solar

Customers with solar in NSW, QLD, SA and the ACT can receive a feed-in tariff of 5.5c/kWh. Customers in Victoria have access to a 4.9c/kWh feed-in tariff, while Tasmanian customers are offered a solar FiT of 10.87c/kWh.

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CovaU Energy Gas

In addition to electricity and other utilities, CovaU also offers natural gas plans in NSW, Victoria, QLD, SA and the ACT.

Freedom (Natural Gas)

Available to customers in Queensland, New South Wales, South Australia and the ACT, the CovaU Freedom is a no lock-in contract plan. There may also be promotional sign-up credits for customers who sign up online, however these incentives may not be available in all areas or at all times.

In Victoria, customers are offered the Super Saver and Basics plans.

Contact Information & Billing Details

If you ever need to contact CovaU Energy about a product or service, you’ll find all the details below.

CovaU Energy Contact Information

Depending on where you live and the service you are after, CovaU Energy has multiple points of contact. Details are listed below:

• General enquiries: 1300 689 866
• Email: support@covau.com.au
• Postal address: Suite 05, Level 29, 225 George Street, Sydney NSW 2000, Australia

CovaU Energy Billing

When it comes time to pay your energy bill, the retailer allows payment a few different ways for your convenience.

• Credit Card: Visa and MasterCard only
• Direct Debit: Set up automatic debits from your nominated bank account
• BPAY: Make payment using the biller code and BPAY reference number on the invoice
• By Mail: Send a cheque or money order with your invoice number attached to CovaU
• Post Billpay: Make a Post Billpay payment (0.82% transaction fee applies to credit card payments)
• In Person: Pay your invoice at a local Australia Post Office (transaction fees apply)

CovaU Online Tools

Unlike some other energy retailers in the market, CovaU only offers the bare minimum of online tools and resources. You can, however, browse energy saving tips, read frequently asked questions and utilise their online chat.

CovaU Rewards

CovaU has a rewards program available to all its customers which gives customers access to thousands of special discounts and exclusive deals across the following categories:

• Dining
• Gift cards
• Cinemas
• Activities, events and theme parks
• Health and lifestyle (including gyms, spas, physio etc.)
• Travel and accommodation

CovaU Rewards is completely free and is available to customers after paying their first invoice. Some of the brands it CovaU Rewards partners with includes Woolworths, Rebel Sport, Cold Rock Ice Creamery, Seed, Dan Murphy’s, Lorna Jane, Subway and San Churro.

Compare CovaU Energy in our Most Satisfied Customers Awards

• Best-Rated NSW Electricity Providers
• Best-Rated QLD Electricity Providers
• Best-Rated VIC Electricity Providers
• Best-Rated SA Electricity Providers

Outstanding Value Electricity Plans and Solar Electricity Plans 2023

In 2023, CovaU was awarded Canstar Blue’s Outstanding Value award for its electricity plans and its solar electricity plans in Victoria. CovaU was recognised for its competitive price performance in the state.

About the author

As Canstar Blue’s Utilities Editor, Tara Donnelly loves to highlight the next best deal for consumers, while also flagging new initiatives in the electricity, solar, gas, phone and internet space. She’s spent a decade writing and editing for comparison websites and has a Bachelor of Communications from the University of Canberra.

CovaU Energy FAQs