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Expert Guide: Alinta Energy Review and Rates

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Alinta Energy is one of Australia’s largest power companies, selling electricity to homes and businesses in New South Wales, Victoria, Queensland and South Australia. It also sells natural gas across these states as well as in Western Australia.

Alinta Energy says it likes to ‘keep things simple’ by using its wealth of market knowledge and power to offer customers deals on energy that are straightforward and transparent. Alinta Energy isn’t into gimmicks, instead keeping it pretty simple with just one or two market offers for electricity and gas. But while Alinta’s electricity is understandable, is it affordable?

In this article, Canstar Blue takes a close look at Alinta Energy, including what’s on offer and what it might cost you.

Alinta Energy Prices

We outline Alinta Energy’s electricity deals in detail below, but what about the prices you can actually expect to pay? Here’s a quick overview. Click on your state to see plan pricing.

Here are the Alinta Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Alinta Energy plans on our database for VIC. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Alinta Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Alinta Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to Alinta Energy

If you’re wondering what services Alinta Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Alinta Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Alinta Energy Plans

Alinta Energy only has one or two market electricity offers in NSW, VIC, QLD and SA. The retailer has moved away from large discounts it used to offer in the past, instead offering the ‘Home Deal’ and ‘Sports Pack’ plans.

  • Home Deal: The Home Deal plan from Alinta Energy has no lock-in terms or exit fees, and has flexible billing and payment options. This product has no frills, simply coming with competitive, variable rates.
  • Sports Pack: The Sports Pack is a unique plan from Alinta, giving customers a 12-month subscription to Kayo Basic, a sports streaming service. This is a no-discount plan with slightly higher rates than the plan above.

What can you expect to pay with Alinta Energy?

Alinta Energy’s Home Deal and Sports Pack come with variable rates that offer modest savings off the Reference Price and Victorian Default Offer. So how does Alinta stack up to the rest? We’ve estimated bills across each state where Alinta Energy sells residential electricity to give you some idea as to how much this provider might cost you. Check out our free comparison tool below for a specific quote in your area.

Alinta Energy NSW

In the table below, we show Alinta Energy prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3900kWh/year, meaning the Reference Price is $1,393/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Home Deal 25% Less Than Reference Price No conditional discounts $1,044
Sports Pack 20% Less Than Reference Price No conditional discounts $1,166
Basic Plan Information Documents

*Price assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. May 2022.

See how Alinta Energy compares on price in our NSW cost comparison page.

Alinta Energy Victoria

In the table below, we show Alinta Energy prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the Victorian Default Offer (VDO), which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,307/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

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Electricity Plan Difference from VDO› Conditional Discounts Price Estimate˜
Home Deal 22% Less Than VDO No conditional discounts $1,013
Sports Pack 17% Less Than VDO No conditional discounts $1,088
Energy Fact Sheets

˜Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Citipower network in Melbourne, but prices differ between distribution areas. May 2022.

How does Alinta Energy stack up on price in Victoria? Find out with our VIC price comparison page.

Alinta Energy QLD

In the table below, we show Alinta Energy prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4600kWh/year, meaning the Reference Price is $1,455/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Home Deal 18% Less Than Reference Price No conditional discounts $1,189
Sports Pack 14% Less Than Reference Price No conditional discounts $1,258
Basic Plan Information Documents

*Price assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices differ between distribution areas. May 2022.

You can see how Alinta Energy compares on price in our QLD cost comparison report.

Alinta Energy SA

In the table below, we show Alinta Energy prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4000kWh/year, meaning the Reference Price is $1,716/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.

← Mobile/tablet users, scroll sideways to view full table →

Electricity Plan Difference from Reference Price^ Conditional Discounts Price Estimate*
Home Deal 14% Less Than Reference Price No conditional discounts $1,476
Sports Pack 10% Less Than Reference Price No conditional discounts $1,539
Basic Plan Information Documents

*Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. May 2022.

How does Alinta Energy compare on price in South Australia? Check out our SA price comparison page.

Alinta Energy Solar

Alinta Energy sells and installs solar systems in Western Australia. It says it makes solar simple, offering trusted advice, competitive prices and quality panels and inverters, backed by a five-year retailer warranty.

Alinta Energy Solar Feed-in Tariffs

Regardless of whether a customer has purchased solar panels through Alinta Energy or elsewhere, those signing up to solar may still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:

NSW VIC SA QLD
6.7c/kWh 6.7c/kWh 8c/kWh 8c/kWh

Compare Solar Providers

Alinta Energy Gas

Alinta Energy is perhaps best-known as an emerging electricity retailer, but it also sells natural gas in most areas. Customers in New South Wales, Victoria, South Australia, Queensland and Western Australia can sign up to gas. Currently, customers in NSW, Queensland and Victoria can sign up to the Home Deal gas plan. There’s also the option of signing up to the Sports Pack plan, however customers must be connected to a Sports Pack electricity plan to do so.

Alinta Energy Western Australia

Alinta Energy has a range of natural gas plans in WA, including:

  • Sports Pack Gas Plan: Access to Kayo Basic for 12 months.
  • Fair Go 25: 25% off gas usage charges for a benefit period of three years.
  • Fair Go 35: 35% off gas usage charges for a benefit period of one year.

Offers in Western Australia are only available to natural gas customers in the Coastal Metropolitan Region.

Contact Information & Billing Details

If you ever need to contact Alinta Energy about a product or service, you’ll find all the details below.

Alinta Energy Contact Information

Depending on where you live and the service you are after, Alinta Energy has multiple points of contact. Details are listed below:

  • General enquiries (residential): 13 37 02
  • General enquiries (small business): 13 39 08
  • Email: customer.service@alintaenergy.com.au
  • Fax: 1300 781 235
  • Postal address: PO Box 16196, Collins Street West VIC 8007

Alinta Energy Billing

One of the great things about large retailers like Alinta Energy is that there are plenty of ways to pay your bill. Alinta Energy customers can pay in any of the following ways:

  • Online: Simply go the Alinta Energy website to pay your bill with MasterCard, VISA or American Express.
  • BPay: Simply log on to your online bank account, choose Bpay, and type in the biller code and reference number on your bill.
  • Direct Debit: You can set up Direct Debit using MyAccount or by completing the online form. Alinta Energy will automatically withdraw what you owe from the nominated account each quarter.
  • Phone: You can pay using your credit card by giving Alinta Energy a call.
  • In Person: Pay at the post office by cash, cheque or EFTPOS.
  • Mail: Tear the ‘payment options’ part off your bill off and post it with a cheque to the address on the slip.

Online tools

Alinta Energy’s ‘My Account’ website portal lets customers manage all their energy needs in one place. Customers can:

  • Access and manage your bills
  • View payment history
  • Setup direct debited bills
  • Review energy usage and history
  • Browse the Alinta Rewards shop

The Alinta Energy website is also a great source for tips on saving energy, information about concessions and guides to understanding your bill.

Other energy providers worth checking out:

How do customers rate Alinta Energy?

Electricity customers in Queensland gave Alinta Energy 5 out of 5 stars for overall satisfaction in our customer ratings report.

Alinta Energy Electricity Queensland

Canstar Blue
Rating:
Award: Overall Satisfaction

Compare Alinta Energy to other Australian Providers


About the author

As Canstar Blue’s Energy Editor, Jared Mullane covers the retail energy market, with a focus on electricity, gas and solar. Jared has worked in the comparison industry for 5 years and prior to that his work appeared on media outlets including Fairfax Media. He continues to contribute expert articles to retailer publications such as Origin Energy’s blog and has been cited as an energy expert by media outlets ranging from the ABC to The New Daily and 2GB. You can follow Jared on LinkedIn.

Learn more about Canstar Blue’s Editorial Team.


Alinta Energy FAQs

 

Is Alinta Energy any good?

Alinta Energy usually offers one of two variable rate plans without any confusing discounts or eligibility criteria to meet. It is a frontrunner in Canstar Blue’s QLD electricity provider ratings, and tends to perform quite well across the other states. Customers can also sign up to Alinta Energy Rewards – a program that offers exclusive benefits and discounts to members off a range of attractions.

Alinta Energy could be a nice fit for customers who aren’t too engaged with their electricity retailer. Its simple offers and competitive value means you probably won’t need to deal with your energy company all that often. If you do need to get in touch, Alinta Energy claims to have award-winning service, hopefully making the whole experience as hassle-free as possible.

Alinta Energy seems to particularly excel in value when it comes to its dual fuel energy deals, with convenience being king for those who don’t want to deal with two companies for electricity and gas. Perhaps the only downside to Alinta Energy is that it doesn’t offer any great deals for customers with solar panels in most areas. But there are pros and cons to all energy retailers, so be sure to regularly compare offers to see how your deal stacks up.

Who owns Alinta Energy?

Alinta Energy is owned by Chow Tai Fook Enterprises, a Hong Kong based privately owned conglomerate that has subsidiaries in everything from jewellery to energy to hotels. Although it was founded in 2011, parts of the business date back to the 1950’s. Alinta’s headquarters are in Sydney, Australia.

What services does Alinta Energy offer?

Service Does Alinta Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available ?
Multiple billing options

Does Alinta Energy generate its own power?

Alinta Energy has a self-described ‘extensive’ portfolio of energy generation assets, including investments in both renewable energy and coal and gas-fired stations. Here are Alinta Energy’s current projects:

  • Barinsdale
  • Braemar
  • Newman
  • Loy Yang B Power Station
  • Pinjarra
  • Port Hedland
  • Glenbrook New Zealand
  • Goldfields
  • Yandin Wind Farm