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Expert Guide: Alinta Energy Review and Ratings

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Alinta Energy is one of Australia’s largest power companies, selling electricity to homes and businesses in New South Wales, Victoria, Queensland and South Australia. It also sells natural gas across these states as well as in Western Australia.

Alinta Energy says it likes to ‘keep things simple’ by using its wealth of market knowledge and power to offer customers deals on energy that are straightforward and transparent. Alinta Energy isn’t into gimmicks, instead keeping it pretty simple with just one or two market offers for electricity and gas. But while Alinta’s electricity is understandable, is it affordable?

In this article, Canstar Blue takes a close look at Alinta Energy, including what’s on offer and what it might cost you.

Alinta Energy Prices


We outline Alinta Energy’s electricity deals in detail below, but what about the prices you can actually expect to pay? Here’s a quick overview. Click on your state to see plan pricing.

Here are the Alinta Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Alinta Energy plans on our database for VIC. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Alinta Energy plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Here are the Alinta Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

An Expert’s Guide to Alinta Energy


If you’re wondering what services Alinta Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Alinta Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

State Electricity? Gas?
NSW
VIC
QLD
SA
ACT
WA
TAS

Alinta Energy Plans

Alinta Energy only has a small number of market electricity offers in New South Wales, Victoria, South East Queensland and South Australia.

  • Standing Offer: Alinta Energy’s Standing Offer is the basic plan that equals the current AER’s reference price.
  • Homesaver: The Homesaver plan from Alinta Energy has no lock-in terms or exit fees, and has flexible billing and payment options. This product has no frills, simply coming with competitive, variable rates.
  • Carbon Balance: Carbon Balance plans entitle customers to a 100% carbon offset for their usage, via offset units eligible under the Climate Active Carbon Neutral Standard.
  • Selectsaver: This plan is available in NSW and SA and is only offered by an online sign-up link from Alinta or a participating commercial partner.
  • BetterDeal: Available in NSW, this plan is offered to smart meter customers who are happy to receive all bills and communication electronically. It is also only offered by invitation only.

 

Other Expert Guides on Australian energy providers worth checking out:

 

Alinta Energy Solar


Regardless of whether a customer has purchased solar panels through Alinta Energy or elsewhere, those signing up to solar may still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:

NSW VIC SA QLD
6.7c/kWh 4.9c/kWh 8c/kWh 8c/kWh

Compare Solar Providers

Alinta Energy Gas


Alinta Energy is perhaps best-known as an emerging electricity retailer, but it also sells natural gas in most areas. Customers in New South Wales, Victoria, South Australia, Queensland and Western Australia can sign up to gas. Currently, customers in New South Wales, Queensland, South Australia and Victoria can sign up to the Home Deal or Carbon Balance gas plans.

Alinta Energy Western Australia

Alinta Energy has a range of natural gas plans in WA, including:

  • Fair Go 35: 35% off gas usage charges for a benefit period of two years.

Offers in Western Australia are only available to natural gas customers in the Coastal Metropolitan Region.

Contact Information & Billing Details


If you ever need to contact Alinta Energy about a product or service, you’ll find all the details below.

Alinta Energy Contact Information

Depending on where you live and the service you are after, Alinta Energy has multiple points of contact. Details are listed below:

  • General enquiries (residential): 13 37 02
  • General enquiries (small business): 13 39 08
  • Email: customer.service@alintaenergy.com.au
  • Fax: 1300 781 235
  • Postal address: PO Box 16196, Collins Street West VIC 8007

Alinta Energy Billing

One of the great things about large retailers like Alinta Energy is that there are plenty of ways to pay your bill. Alinta Energy customers can pay in any of the following ways:

  • Online: Simply go the Alinta Energy website to pay your bill with MasterCard, VISA or American Express.
  • BPay: Simply log on to your online bank account, choose Bpay, and type in the biller code and reference number on your bill.
  • Direct Debit: You can set up Direct Debit using MyAccount or by completing the online form. Alinta Energy will automatically withdraw what you owe from the nominated account each quarter.
  • Phone: You can pay using your credit card by giving Alinta Energy a call.
  • In Person: Pay at the post office by cash, cheque or EFTPOS.
  • Mail: Tear the ‘payment options’ part off your bill off and post it with a cheque to the address on the slip.

Online tools

Alinta Energy’s ‘My Account’ website portal lets customers manage all their energy needs in one place. Customers can:

  • Access and manage your bills
  • View payment history
  • Setup direct debited bills
  • Review energy usage and history
  • Browse the Alinta Rewards shop

The Alinta Energy website is also a great source for tips on saving energy, information about concessions and guides to understanding your bill.

How do customers rate Alinta Energy?


Electricity customers in Queensland, South Australia and New South Wales all gave Alinta Energy 4 out of 5 stars for overall satisfaction in our 2023 customer ratings reports.

Alinta Energy Electricity NSW

Canstar Blue
Rating:
Award: Overall Satisfaction

Alinta Energy Electricity SA

Canstar Blue
Rating:
Award: Overall Satisfaction

Alinta Energy Electricity QLD

Canstar Blue
Rating:
Award: Overall Satisfaction

About the author

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.


Alinta Energy FAQs


 

Is Alinta Energy any good?

Alinta Energy usually offers one of two variable rate plans without any confusing discounts or eligibility criteria to meet. It is a frontrunner in Canstar Blue’s QLD electricity provider ratings, and tends to perform quite well across the other states. Customers can also sign up to Alinta Energy Rewards – a program that offers exclusive benefits and discounts to members off a range of attractions.

Alinta Energy could be a nice fit for customers who aren’t too engaged with their electricity retailer. Its simple offers and competitive value means you probably won’t need to deal with your energy company all that often. If you do need to get in touch, Alinta Energy claims to have award-winning service, hopefully making the whole experience as hassle-free as possible.

Alinta Energy seems to particularly excel in value when it comes to its dual fuel energy deals, with convenience being king for those who don’t want to deal with two companies for electricity and gas. Perhaps the only downside to Alinta Energy is that it doesn’t offer any great deals for customers with solar panels in most areas. But there are pros and cons to all energy retailers, so be sure to regularly compare offers to see how your deal stacks up.

Who owns Alinta Energy?

Alinta Energy is owned by Chow Tai Fook Enterprises, a Hong Kong based privately owned conglomerate that has subsidiaries in everything from jewellery to energy to hotels. Although it was founded in 2011, parts of the business date back to the 1950’s. Alinta’s headquarters are in Sydney, Australia.

What services does Alinta Energy offer?

Service Does Alinta Energy offer it?
Online chat functionality
24 hour call centre
Energy saving tips on website
Green energy options
Notifications when bill is available ?
Multiple billing options

Does Alinta Energy generate its own power?

Alinta Energy has a self-described ‘extensive’ portfolio of energy generation assets, including investments in both renewable energy and coal and gas-fired stations. Here are Alinta Energy’s current projects:

  • Bairnsdale
  • Braemar
  • Newman Power Station
  • Loy Yang B Power Station
  • Pinjarra
  • Port Hedland Power Station
  • Glenbrook New Zealand
  • Goldfields
  • Reeves Plain Power Station
  • Wagerup