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Vaya Mobile Phone Plans Review

The self-described ‘best telco you’ve never heard of’, Vaya has been in the mobile game for over seven years, and has undergone some significant changes since it was bought by Amaysim back in 2016. Vaya had earned its reputation for cheap, SIM-only mobile phone plans, however it was previously marred by complaints over bad customer service. Despite this, Vaya’s plan value, network coverage and regular promotions continued to attract wallet-conscious customers.

On the other end of the spectrum, Amaysim has constantly topped customer satisfaction surveys. This pairing has really worked in Vaya’s favour, and the telco has made strides since the acquisition was completed – improving its customer service, and becoming a serious competitor in the cheap mobile phone plan game.

So just what can you expect from Vaya when it comes to mobile phone plans? As a mobile virtual network operator (MVNO) on the Optus network, Vaya has a range of bring-your-own-phone plans that could be worth considering when choosing a new mobile phone deal.

Vaya mobile plans at a glance

Vaya’s SIM-only postpaid plans are fairly straightforward, with a choice between either month-to-month or six-month contracts. While the six-month plans and month-to-month options are available at the same price points, if you’re willing to commit to the six months, you will get more data on your plan. All of Vaya’s plans include unlimited standard national calls and text, so you’re only jumping up in price for more gigabytes per month.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Vaya Logo

Unlimited S

  • Unlimited standard national calls & SMS

min. cost $16 over one month plan period

2GBMax Data**/billing period $16Advertised Data^^/billing period
Vaya Logo

Unlimited M

  • Unlimited standard national calls & SMS

min. cost $24 over one month plan period

6GBMax Data**/billing period $24Advertised Data^^/billing period
Vaya Logo

Unlimited L

  • Unlimited standard national calls & SMS

min. cost $36 over one month plan period

15GBMax Data**/billing period $36Advertised Data^^/billing period
Vaya Logo

Unlimited XL

  • Unlimited standard national calls & SMS

min. cost $44 over one month plan period

30GBMax Data**/billing period $44Advertised Data^^/billing period
Vaya Logo

Unlimited XXL

  • Unlimited standard national calls & SMS

min. cost $56 over one month plan period

50GBMax Data**/billing period $56Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

What does Vaya offer?

You may not find any entertainment extras or international call value, but what Vaya does offer is cheap plans with heaps of data. While in the past Vaya did offer services such as international roaming, the telco has undergone a bit of an overhaul, streamlining its offerings in order to focus on simple, value-for-money plans. Vaya’s plans don’t include international call value, but you can check international call rates on the telco’s website, with prices starting at 2c per minute.

 Feature Vaya SIM-Only plans
Entertainment bonuses
Data-free video streaming
Data-free music streaming
International calls/texts
International roaming
Set-up fees
Data overage fees

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Vaya mobile network and coverage

Vaya operates as a mobile virtual network operator (MVNO) on the Optus 4G network – which covers 98% of Australia’s population – to deliver you super-quick data speeds. So if Vaya sounds like your next mobile provider, you’ll enjoy coverage on Optus’ 3G and 4G Plus nationwide networks.

For customers living in rural locations, Optus is working on improving regional coverage and services across Australia, so more Australians will soon have access to improved services in their area.

Features and bonuses

Although Vaya doesn’t come with any flashy extras, you’ll find good value in both the month-to-month and six-month plans. After all, sometimes simplicity is just what you need.

  • Unlimited calls and SMS: Not every telco offers unlimited standard national calls and SMS on all plans — that’s where Vaya shines. Even the lowest plans (on both the month-to-month and six-month options) all come with unlimited talk and text.
  • Extra data on six-month plans: There is a definite bonus if you’re willing to commit to a six-month contract, as the two top-level plans offer 10GB of extra data for the commitment. Six months is also considerably shorter than lock-in plans from competing telcos, which normally specify 12 or 24-month contract periods.
  • Cheap international calls: While Vaya doesn’t include international calls on its plans, if you do need to make the occasional call, rates start from as little as 2c per minute.
  • Auto-renew: If you’re on a month-to-month plan, these plans will auto-renew – so if you’re happy with your plan, there’s no need to worry about renewing each month. However, if you do decide to switch plans or leave Vaya, you can cancel with no early termination fees on all month-to-month plans.

Individual products

Vaya Month-to-Month Unlimited plans

Vaya’s month-to-month options all come with unlimited standard national talk and text. After one month of service, you are free to cancel with no early termination fee.

Plans start at $16 per month with 2GB of included data. $24 will get you 6GB of data, then going up to $36 per month will get you 15GB of data. For $44 per month you’ll get 30GB, and the top-level plan at $56 per month gets you a huge 50GB of data.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Vaya Logo

Unlimited S

  • Unlimited standard national calls & SMS

min. cost $16 over one month plan period

2GBMax Data**/billing period $16Advertised Data^^/billing period
Vaya Logo

Unlimited M

  • Unlimited standard national calls & SMS

min. cost $24 over one month plan period

6GBMax Data**/billing period $24Advertised Data^^/billing period
Vaya Logo

Unlimited L

  • Unlimited standard national calls & SMS

min. cost $36 over one month plan period

15GBMax Data**/billing period $36Advertised Data^^/billing period
Vaya Logo

Unlimited XL

  • Unlimited standard national calls & SMS

min. cost $44 over one month plan period

30GBMax Data**/billing period $44Advertised Data^^/billing period
Vaya Logo

Unlimited XXL

  • Unlimited standard national calls & SMS

min. cost $56 over one month plan period

50GBMax Data**/billing period $56Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

 

Vaya Six-Month Unlimited plans

Vaya’s six-month contracts are similar to its month-to-month counterparts and include unlimited standard national talk and text; however, there are only four plans to choose from. For $24 per month you’ll get 8GB of data; $36 per month will get you 20GB of data, the $44 per month option gives you 40GB, and the top-level plan at $56 gives you a huge 60GB of data. If you do wish to cancel a six-month plan,  early termination fees apply.

Brand Features Max Data**/billing period Advertised Cost^^/billing period
Vaya Logo

Unlimited M

  • Unlimited standard national calls & SMS

min. cost $144 over 6 month plan period

8GBMax Data**/billing period $24Advertised Data^^/billing period
Vaya Logo

Unlimited L

  • Unlimited standard national calls & SMS

min. cost $216 over 6 month plan period

20GBMax Data**/billing period $36Advertised Data^^/billing period
Vaya Logo

Unlimited XL

  • Unlimited standard national calls & SMS

min. cost $264 over 6 month plan period

40GBMax Data**/billing period $44Advertised Data^^/billing period
Vaya Logo

Unlimited XXL

  • Unlimited standard national calls & SMS

min. cost $336 over 6 month plan period

60GBMax Data**/billing period $56Advertised Data^^/billing period
View all mobile plans listed on Canstar Blue

Vaya contact details/customer support

Need some help with your Vaya plan or service? The telco offers several contact and support options, including:

How does Vaya compare?

Vaya isn’t the only telco offering Optus network coverage at lower prices. The following providers also use parts of the Optus 4G and 3G networks.

Is Vaya a good deal?

While some customers might have been hesitant to switch to Vaya, the changes since Amaysim took over are definitely helping to improve the telco’s reputation. The generous data inclusions might be enough to tempt you if you’re particularly data-hungry, and unlimited standard national talk and text is definitely a plus – so Vaya is worth keeping in the mix if you’re comparing postpaid mobile phone plans.

One downside to Vaya is that there are are several fees to be wary of. If you wish to change your plan, you’ll be up for a $5 plan change fee; there are also late payment fees, SIM card replacement costs, and if you’re on a six-month contract, there is an early termination fee.

Overall, if simple and value-packed postpaid plans are what you’re after, and you’re happy to be on the Optus network, Vaya could be the right provider for you. There’s also incentives offered if you refer a friend to the telco, so it’s worth considering Vaya when you compare mobile plans.

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What do customers think about Vaya mobile plans?

In 2019, Australians gave Vaya 4 out of 5 stars for Overall Customer Satisfaction in postpaid mobile plans.

Vaya Postpaid Mobile Plans

Canstar Blue
Rating:
Award: Overall Satisfaction
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