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Review of Harbour ISP broadband plans

Harbour ISP is an Australian-owned internet service provider based in Mudgee, NSW – a long way from a harbor. Exclusively offering NBN plans since 2013, Harbour ISP serves customers all around the country. With services available on fibre, fixed wireless, and even on the NBN’s Sky Muster satellite service, this tiny telco is clearly dedicated to serving everyone from the inner city to remote areas. We’ve reviewed all of Harbour ISP’s NBN plans for you to decide if one is right for you.

Harbour ISP broadband plans

Connection Type Data Allowance Price From (Per Month)
NBN Fibre and Fixed Wireless 250GB $49
Unlimited $59
SkyMuster NBN 15GB $35
35GB $40
65GB $45
100GB $70
110GB $95
125GB $145
150GB $195

Source: Harbour ISP website

Harbour ISP’s bread and butter is its NBN fibre plans, which supply the majority of its customers as the NBN rollout continues apace.

  • There are two different data allowances to choose from, along with your choice of four different NBNdownload speeds
  • You can also pick from a monthly contract ($99 setup fee), 12 month contract (no setup fee) or a 24 month contract (no setup fee + free Wi-Fi router).
  • For more discerning customers, you can purchase a static public IP address for an extra $10 per month.
  • If you want to bundle home phone calls with your NBN plan, you can option it with one of two call packs. Both deliver service using theVoIP NBN phone, and $10 a month gets you home phone calls in Australia, while $20 gets you calls to mobile as well. You also get 1000 minutes to 12 countries, including popular ones like the UK, US and Canada.

NBN Fibre and Fixed Wireless Plans

A big benefit with Harbour ISP is that its fibre and fixed wireless plans come with the same value. So, if your home is not currently serviced by a fibre connection, then fixed wireless may be an option, and you won’t lose out. As mentioned earlier, with fibre connections you’ll have the option of all four speed tiers – 12/1, 25/5, 50/20 and 100/40.

  • 12/1 speeds start at $49 a month, and a 25/5 speed boost is $10 extra
  • Going from $25/5 to 50/20 will cost an extra $20, while 100/40 will cost $10 extra on top of that, bringing the minimum price for 100/40 speeds to $89 a month.
  • On 50/20 speeds and above, the minimum data allowance is 500GB, while the maximum is 1000GB

However, where fixed wireless connections lose out is their limited availability on different speed tiers. That is to say there are only two to choose from – 12/1 and 25/5. Apart from that all prices are the same as fibre connections. Below is how these plans may look with a home phone bundle attached:

NBN SkyMuster Plans

The SkyMuster is NBN’s answer to rural residents wanting a steady and fast internet connection, operating as a satellite service. You’ll get access to two speed tiers – 12/1 and 25/5, with 25/5 speeds costing an extra $5 a month. As it stands you don’t get much data for your dollars because the technology is so new. You’ll also have to contend with peak/off-peak data.

  • 15GB: 5GB/10GB peak/off-peak data
  • 35GB: 15/20
  • 65GB: 30/35
  • 100GB: 40/60
  • 110GB: 50/60
  • 125GB: 60/65
  • 150GB: 65/85

Evidently, you’ll usually get more data for use in off-peak periods than you do in peak periods. Off-peak constitutes times between 1am and 7am. So if you’re a night owl or a shift worker you could probably get quite a bit of ‘bang for buck’ with these plans. Further, if you have the ability to delay any big downloads til after 1am then you could eke out more value with these plans. But no matter how you look at it, you don’t get much data for your dollars, especially compared to NBN fibre and fixed wireless plans. Here’s how some of the plans look with a home phone bundle included:

How does Harbour ISP compare to other providers?

Harbour ISP is pretty good value across the board, but it’s not a particular standout in any category. There are other providers offering similar plans for less money per month, and Harbour sometimes struggles to keep up. Nevertheless, let’s see how it stacks up – you might find there’s a lot of merit to the provider from Mudgee.

Harbour ISP Fibre NBN Plans Compared

Tier 1 – 12/1

  • Unlimited data and home phone calls from $69 a month

Harbour ISP falls a bit behind in a hotly-contested segment. Here other providers offer plans around $10 a month less in many instances. However, these providers don’t often include home phone call allowances, whereas Harbour does. So you might find Harbour works out to be similar value overall. Keep a look out for providers such as Spintel, Inspired Broadband, MyRepublic and TPG. MyRepublic stands out because it offers similar prices but on awesome 100/40 speeds.

Tier 2 – 25/5

  • Unlimited data and home phone calls from $79 a month

Again, Harbour falls a little behind some familiar faces in Tier 2. However, providers once again do not often include calls, whereas Harbour does. If you take away the $10 home phone pack then you might find that Harbour ISP offers some pretty good value. Once again keep an eye out for providers such as Inspired and TPG, while MyNetFone offers some competitive plans with home phone calls included. Teleron also rounds out the list but includes only 500GB.

Tier 3 – 50/20

  • 1000GB data and home phone calls from $99 a month

While 1000GB is a lot of data by most standards, it still isn’t ‘unlimited’. If you’re a heavy user then 1000GB might actually be a little bit lacklustre. If you’re spending a pretty penny you can expect to get unlimited data with most other providers. Providers like Inspired and Teleron offer some fairly competitive plans, while Internode and Start Broadband also come into the picture.

Tier 4 – 100/40

  • 1000GB data and home phone calls from $109 a month

With Tier 4 speeds you are again relegated to a maximum data allowance of 1000GB. With a home phone bundled as well you can expect to pay nearly $110 a month, which is nothing to be sneezed at. However you can sacrifice the home phone pack, which brings your plan down to $99 a month. As mentioned earlier, it’s pretty hard to beat MyRepublic, as its plans start from about $60, however you can bundle home phone VoIP calls from as little as $10 a month extra. MyNetFone also comes into the picture with some great calling packs, and iiNet also comes to the game. iiNet’s subsidiary Internode also makes an appearance once again.

Harbour ISP Fixed Wireless NBN Plans Compared

Tier 1 – 12/1

At this tier, Harbour ISP stacks up pretty well against the competition – a hair under $70 a month for unlimited data seems to be about the norm. What’s more is you’ll get home phone calls in this price where many other providers fail to include any numbers. Nevertheless, keep an eye out for providers like Barefoot, Mate Communicate and Tangerine, which all offer varying degrees of call allowances.

Tier 2 – 25/5

At the fastest speed tier available on a fixed wireless connection, Harbour ISP again competes pretty well. Some familiar faces crop up such as Mate and Tangerine, while TPG also offers a competitive plan, but you will be placed on PAYG calls. Keep in mind that Harbour also charges an extra set-up fee by opting for a no-contract plan.

Harbour ISP SkyMuster NBN Plans Compared

As the SkyMuster is a new service, there are fewer providers to choose from than what’s on offer with other NBN connections. Expect data inclusions to be comparatively low, but Harbour ISP does compete pretty well. iiNet is another provider seemingly at the forefront of SkyMuster plans, and it’s promising to see Harbour holds its own.

Is Harbour ISP a good deal?

Harbour ISP is a small provider competing against some big boys, and it holds its own. While not particularly a standout in any category, Harbour does sit well against other providers that are much bigger and have much more purchasing power. Its fixed wireless and SkyMuster plans seem particularly good value against the competition, but it does flounder a little bit in the fibre NBN game. While not bad value by any stretch, Harbour ISP is well worth a look into, but keep in mind there are other providers offering the same or arguably better value.

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