Compare Victorian gas suppliers AGL, Alinta Energy, Dodo, EnergyAustralia, GloBird Energy, Lumo Energy, Momentum Energy, Origin, Red Energy and Simply Energy on ease of sign-up, customer service, bill & cost clarity, tools & advice, value for money, environmental sustainability & overall satisfaction.
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For the very first time, GloBird Energy has emerged as the best-rated gas supplier in Victoria. The Aussie-owned provider scored five star reviews for value for money and overall satisfaction.
When it comes to energy in Victoria, most of the hype is around the electricity companies and their big promises around great savings. But it’s important not to lose sight of what you pay for gas – because getting a good deal on your natural gas supply is just as important. Gas plays an important role in the lives of most Victorian families, but it’s something that’s easy to take for granted – until your next gas bill comes in! Complaining about constantly rising energy costs is something we all do, but not all of us are proactive in comparing providers to try and secure a better deal, often because it’s perceived to be too difficult and ultimately a fruitless exercise. But it doesn’t have to be – and can be well worth the effort. To make the process easier, Canstar Blue produces an annual review of gas suppliers in Victoria to find out which are keeping their customers happy – and which are not! Read on for details.
This year, more than 1,600 households in Melbourne and across Victoria have given us their opinions of their gas suppliers, with their feedback reflected by the star ratings table you see above. 10 major gas providers feature in the results – judged on factors including customer service, tools & advice, bill & cost clarity and value for money – and there is a clear divide between suppliers big and small. Our aim is to give you as much information as possible to help you make an informed decision about your gas retailer. This is what we found:
Here are the best gas suppliers in Victoria as rated by customers in Canstar Blue’s latest satisfaction survey:
GloBird Energy has landed at the top of our gas ratings table for the first time ever, with last year’s winner, Red Energy, trailing closely behind. Like in previous years, the review highlights a notable divide in customer satisfaction between gas suppliers of all sizes. Red Energy, Alinta Energy and Momentum Energy got four stars for overall satisfaction, with EnergyAustralia, Dodo, Origin, Lumo Energy, AGL and Simply Energy deemed worthy of just three stars.
In addition to customer satisfaction, you can see how these gas retailers stack up on price in our Victorian gas price comparison report. And you can compare their electricity and gas prices with our comparison tool below. Read on for further details about the compared gas suppliers and how you can get a better deal.
Here are some of the cheapest gas deals on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Electricity and gas retailer, GloBird Energy, debuts as the winner of our annual Victorian gas review. The Australian-owned company emerged as one of the main ‘second tier’ challengers to Victoria’s power giants – AGL, Origin and EnergyAustralia. It usually offers three or four plans, all of which come with different selling points for customers to think about. One of GloBird’s deals is tailored to customers who prefer to set and forget, while others offer small discounts to those who pay via direct debit. The retailer also recently introduced a ‘green’ product which claims to offset 100 per cent of the emissions associated with the plan. Additionally, Victorians may choose to consolidate their electricity and gas with GloBird Energy, in which case, they’ll have access to a larger conditional discount.
Here the GloBird Energy gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Red Energy is owned by renewable energy generation company Snowy Hydro, along with its sister brand Lumo Energy. Red Energy’s main selling point is its partnership with airline Qantas, which sees customers pocket frequent flyer points for paying their energy bill. With Red Energy’s Qantas point plans, Victorians can bag up to two points for every $1 spent on energy, in addition to an initial windfall of 15,000 points should they sign up for both electricity and gas with Red. The provider’s other plan includes access to Red Energy Rewards – a loyalty scheme that brings savings on things like movie tickets, eating out and hotels etc. Red Energy’s rates are variable though, so you’ll have to watch out for any unexpected price changes.
Here are the Red Energy gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
A major gas and electricity retailer across the country – including Western Australia – Alinta Energy was recently acquired by a Hong Kong-based conglomerate company, but remains headquartered in Sydney. In terms of its plans, Alinta Energy keeps things markedly simple with one variable rate market offer in each state that it serves. It comes without any conditional discounts, just reasonable rates. There is no lock in contract or exit fees. Eligible customers who are with Alinta for electricity, may also choose a second plan which offers a 12-month subscription to Kayo Basic – a sports streaming service. Ranking in third this year, Alinta Energy is also currently rated best in our QLD electricity provider comparison.
Here are the Alinta Energy gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Owned by renewable energy generation company Hydro Tasmania, Momentum Energy is a champion of green energy and helping Australian consumers make energy-efficient decisions. It’s also an advocate of keeping things relatively simple for prospective customers, steering clear of the big conditional discounts offered by some retailers and instead just focusing on fairly competitive rates. In Victoria, Momentum has three main residential electricity offers, and three simple products for gas customers. Like its electricity deals – which include specific plans for solar customers – Momentum’s gas plans are similar, with no discounts to be seen. Momentum’s approach to energy retail – and its obvious focus on renewables – has clearly seen it win over lots of Victorian customers. It also performed well in our previous annual reviews of electricity providers in Victoria.
Here are the Momentum Energy gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
One of the biggest electricity and gas companies in the country, EnergyAustralia provides one of the most diverse product ranges of all retailers. Although, with all the choice could come confusion. EnergyAustralia’s gas plans come with variable rates and its flagship offer includes a guaranteed discount off gas usage and supply charges, plus it comes without exit fees as an added bonus.
Here are the EnergyAustralia gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
If you lived in Australia in the 2000s, you’ll be familiar with Dodo, the talking bird on TV ads trying to sell you internet and phone services. But although it may be best known as a telco provider, savvy households may also be familiar with its electricity and gas deals. This retailer has just one variable rate gas plan in the state of Victoria, that comes without a contract or exit fees. There’s also usually a discount on offer for customers that choose to bundle all of their home services with Dodo. This company is owned by Vocus Communications, a retail giant behind many telco companies, and its main selling point is that customers would prefer to deal with just one company for all of their home needs.
Here are the Dodo gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Origin Energy usually has three or four different gas offers for Victorian households to pick from, depending on personal preferences and circumstances. The retailer offers a variety of fixed and variable rate plans, with one product even going as far as to awarding Everyday Rewards points. For those who prefer to do nothing other than pay their bills, Origin also has a gas plan with no discounts, just competitive rates with an ongoing benefit period. Unique quotes are offered based on previous usage history. However, this will require customers to get in contact with Origin to see if they are eligible. There are no exit fees with any Origin gas plan.
Here the Origin gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Lumo Energy is one of two electricity providers owned by renewable energy generation company Snowy Hydro – the other being Red Energy. Based in Melbourne, Lumo Energy offers a basic range of electricity and gas plans. Lumo’s main plan brings competitive rates that can be locked in for a minimum term of 12 months. All Lumo deals come on a no-contract basis, plus there are no exit fees.
Here are the Lumo Energy gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Energy giant AGL gives Victorians two gas plans to choose from, both coming in with variable rates. The retailer’s flagship offer comes with no discounts however, customers must agree to email communication to be eligible. Its other plan is similar, but does not require e-communications. It may not have as diverse a range of products as some of its competitors, but AGL’s biggest selling points are its ‘value add’ incentives, including access to AGL Rewards.
Here are the AGL gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Owned by French utilities giant Engie, Simply Energy offers a comprehensive range of energy plans for Victorians to choose from. Its main gas offer comes with a guaranteed discount off usage and supply charges, as well as a complimentary 12-month membership to NRMA Blue. The contract period on this offer is ongoing and it comes with no exit fees or lock-in contracts, as well as variable rates. A previous winner of our Victoria gas suppliers review, Simply Energy was rated tenth best this year.
Here are the Simply Energy gas plans on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. These are products from a referral partner†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Victoria now has a hugely competitive gas retail market, but that hasn’t always been the case. Since 2002, households around the state have been able to move from standard contracts onto market contracts with different providers, but with price regulations, there would have been little financial incentive to do so. However, the Victorian Government lifted energy price regulations for gas and electricity in 2009, paving the way for new companies to enter the market and challenge the dominance of the incumbents. That’s exactly what’s happened, with suppliers such as Simply Energy, Lumo Energy, Momentum Energy and Red Energy offering competitive plans and often superior customer service. In more recent times, some other retailers that previously only retailed electricity have also started to sell gas. These include GloBird Energy, Powershop and Sumo.
While competition is important, it can also lead to confusion, with multiple gas plans now offered by most retailers. This makes it hard to work out which offer is right for you. However, before talking about plans, let’s first go over the basic information you’ll need to know in order to get a better deal.
There are two types of gas contracts in Victoria – standard contracts and market contracts.
Market contracts should always work out the cheaper option, but only if you can stick to the conditions of your plan. Failure to do so could leave you paying significantly more.
Whether you have a standard contract or market gas contract, the amount you pay will be determined by two main charges – supply costs and usage charges.
The easiest way to compare two different gas providers is to check out their supply and usage charges. In Victoria, these costs can vary significantly between the retailers. Some may appear to have cheap supply prices, but these could be made up for by higher usage rates, or vice versa. Also, be aware that most plans come with variable rate charges, meaning the amount you pay could be changed by your provider at any time. Some gas retailers offer plans with fixed rates – meaning your supply and usage charges are locked in for a set period – but there are pros and cons to fixed rate plans.
Natural gas prices are charged in cents per megajoule (the unit of measurement for gas). Peak time gas usage rates will typically cost between 2.5 and 3 cents per megajoule. To put this into perspective, your gas oven probably uses around 12 megajoules an hour. It’s important to have a handle on gas prices to help you monitor and act on your usage.
If you have a time of use tariff, the amount you will pay for gas will change depending on the time of day you use it. In Victoria, gas usage may also be broken into daily ‘blocks’, with the first block of power usually costing the most. For example, you could:
These rates are typical of peak-time gas usage costs. However, you can expect cheaper rates if you use gas at off-peak times. The majority of households in Victoria now have smart meters and are therefore able to use flexible pricing tariffs.
You may not realise, but one of the biggest factors in determining the prices you pay for energy is your location. Melbourne and the rest of Victoria is split between various energy distributor networks, with different companies responsible for maintaining and improving the vast infrastructure that transports gas and electricity to your particular suburb. While there are five electricity distribution networks in Victoria, households are divided into three gas networks:
This is useful to know – not only because these companies are who you will need to contact if you have a problem with your gas supply, or notice a gas leak, but because the network you live on has an impact on your overall costs. Energy distributor costs can account for up to 50% of your overall energy bills.
There are lots of things to think about when it comes to picking a gas supplier for your home. We asked Victorian respondents to our survey in 2021 about their main reasons for initially picking their gas supplier. This is what we found:
Almost a third of gas customers in Victoria (32%) signed up to their supplier over the phone, the survey found, while nearly the same amount signed up online (39%). Only 42 per cent of survey respondents believe they get a good deal on gas, with 13 per cent having switched gas suppliers in the last two years.
Whether you’re buying gas or electricity, the key to getting a better deal is understanding the different factors that determine the costs you’ll need to pay, including contract types, plans, tariffs and charges. In summary, here are some questions that are worth asking any prospective gas provider in Victoria:
Remember that the Victorian gas market is now hugely competitive, with more than 15 different providers competing for your business. This puts you – the paying customer – in the driving seat. Make sure you shop around for the best deal for you and don’t be afraid to switch if you’re not 100% satisfied with the price you’re currently paying or the service you’re receiving. With so much competition, you may even be able to benefit from a growing number of rewards programs and other sign-up incentives. Ultimately, it’s all about what gives you the best value. That could mean the cheapest prices you can find, but it may also mean you get value from other parts of the plan.
This page was written and is constantly updated by Canstar Blue’s energy content producer, Kelseigh Wrigley. As a qualified journalist, Kelseigh aims to light the way for everyday Aussies, helping them find a better deal on their energy plan. Whether it’s value for money, new incentives, deals on gas or solar, Kelseigh is keen to help customers put money back in their pockets.
Canstar Blue surveyed 12,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who live in Victoria, have a gas account, and pay the bills – in this case, 1,694 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Winner: Red Energy
Winner: Powershop
Winner: Momentum Energy
Winner: Red Energy
Winner: Simply Energy
Winner: Lumo Energy
Our customer satisfaction ratings feature the most prominent natural gas suppliers in Victoria, but there are a handful of others to choose from. Here is a complete list of companies selling gas in Victoria:
While there are many gas providers to choose from in Victoria, keep in mind that some only sell gas when you also purchase electricity.
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– Read more**Annual cost estimates based on yearly gas usage of 29,830MJ, June 2022. Gas prices based on gas provided through Australian Gas Network Zone 2 in Melbourne. There may be other retailers available in your area.
†By clicking on a brand, 'go to site' or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral.
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